We got here right at 10 am as my Dyson air wrap started to malfunction and I leave for a trip In less than 10 days. The representative was so attentive and helpful. He took a look at my machine and came back with a diagnostic. Unfortunately my machine was not fixable but he was able to help me with replacing it since I am still within warranty. He even checked if they had anything in stock so I got to go home with a new one today and now don't have to stress about it arriving on time for my trip. I really appreciate the assistance. read more

Only one service store at the SF bay area . The door is open; but,no customer service member at this store . No sign says need to scan QR code for check in. More than 6 customers are waiting. Very low efficiency. Rather to buy another brand products. read more

The guy was able to figure out was was needed right away. Replaced the motor and bin at a good price. But he kept pushing me to buy a new vacuum instead, saying I'll be coming back to get the battery replaced anyway. I can replace the battery myself, thanks. The cost of this replacement and replacing the battery myself will be cheaper than buying a new one. I didn't appreciate how pushy he was. I wouldn't have minded him mentioning it as an option, but he was just doing too much. read more

Reading the reviews, I was expecting the worse but it was the best! Go in, there's a QR scanner to put your info in. The service tech comes out, takes your device to the backroom, and will come out with a verdict. Customer 1: Got their vacuum fixed Customer 2: Blow dryer after 1 year, can't fix. He said it was still under warranty, so go that route Customer 3/me: My Dyson v10 after 6 years just stopped working. He took it in, came out after 5 minutes and said it was my charger that wasn't working. He gave me his charger for free! Note: My vacuum was out of warranty. I tried to fix this via the Dyson website and customer service. Not helpful. Was going to trash the vacuum but saw this place. So saved myself a couple hundred $$!! Each customer took about 5 minutes. While I waited, I tried the other dyson products on display (blow dryer, curler, etc.) After me, 3 more people came in. It was busy. There are chairs to sit and wait. Quick service. He's busy so it's short and sweet. read more

Quality/Quantity - Wow, what a GREAT brand! We have one of these in each property. We own all the models from the V8 to V12 ish... In my opinion Dyson makes the BEST cordless vacuums. We have tried and tested them all, including the more expensive brands. And again, none of them are better than Dyson! Okay, I am NOT the best cleaning person. And I admit I over use this thing and probably improperly. I tried to vacuum excessive dust, concrete dust, etc. I was afraid I killed the motor or battery... Was about to buy another vacuum, then my wife found this repair center! Atmosphere - Small sales and repair place. Open 5 days a week from Monday to Thursday at 9am to 4:30pm and on Fridays from 9am to 5:30pm. Closed weekends. Yelp hours differ slightly. Plenty of shared parking. Service - 5 Stars, Aaron is so professional!! Quick and efficient, thank you. Texted us within 20 minutes to repair, wow. Taught my wife what and how to fix in future. Self service QR code to check-in. Price - Expensive but worth it. Repair was free, thank you! Lessons to repair yourself = free. Owner Comment - Congrats on your success since 1991 (Barleta Limited) by James Dyson in Malmesbury, England. The company designs and manufactures household appliances such as vacuum cleaners, air purifiers, hand dryers, bladeless fans, heaters, hair dryers, and lights. 2017 - US headquarters in Chicago, IL 2019 - Singapore headquarters. Interesting history and lawsuits... read more

Horrible and disorganized. Walked in and there were 8 other people sitting around waiting with no representative in sight. Scanned the QR code and filled out the form the moment I got there. No one came out to help for the 20 minutes I sat and waited with the other 8 people. Everyone looked equally confused as to why no one was at the desk or in sight. Did not receive any help or see a rep help anyone at all. Waste of time. read more

The good: I was the first one there when they opened and I was in and out in 15 minutes. The bad: they couldn't pinpoint the issue on my device and told me I was better off buying a new one, but didn't have any in stock. I specifically drove all the way here to avoid downtime and dealing with shipping. Also the man coordinating the waitlist treated a customer harshly because they spoke limited English. He appeared frustrated, scolded them for not having the silver serial-number tag, and made them wait longer. Completely different attitude than how he spoke to other customers. read more

When I arrived at 11am, 5 parties were already waiting in the lobby. Next, I scanned my iPhone camera to the QR code presented in the lobby to check in. A staff member did verify who was next in turn and who signed in which was reassuring. I did wait an hour before being helped, but that was ok because they fixed the problem and there was no charge since they revealed one of my products was still under warranty! Honest, straightforward, and trustworthy staff members work here. Thank you! read more

Just sharing an update on this center. I eventually emailed the center and heard back from the supervisor, Ricardo, who has been great to work with now that we're in touch. He set clear expectations about next steps, timeline, and costs, and he was super responsive when I had follow-up questions, e.g., if I wanted an ETA on the machine's return. If other folks have trouble getting ahold of the service center by phone, I highly recommend emailing them, and if you happen to get Ricardo, rest assured you'll be well taken care of! Once we finally got connected, Ricardo did helpfully clarify on Jan. 5 that it takes 14-21 business days for them to run the initial diagnostics--i.e., upwards of over five weeks. I'm sharing that timeline here for other customers in case they're also worried that their machines got lost in the ether. When I spoke with Dyson customer service by phone, they had definitely not communicated that timeline--only said that they'd escalated my inquiry and that I should expect to hear back from the service center within "several days." I also eventually got an email (automated, I think?) on Jan. 9 saying that Dyson had received my machine. That email came 24 calendar days after the machine was actually delivered to the service center by UPS. If the confirmation of receipt had come closer to Dec. 16 (or if someone had answered the phone when I called and confirmed this), that would have preempted the downstream concerns from my original post. One suggestion for the Dyson team: Have the automated email be triggered earlier, and in that email, set expectations about the 14-21 business days. Otherwise, though, the machine is back and fixed--hooray! read more

I can see why this service center has such good reviews. FYI you can't make an appointment, but I showed up in the early afternoon and there were no other guests. The young man who helped me was sooo nice and I had a very smooth experience. They fixed my motor which was still under warranty. My broken vacuum stick was replaced by their display / house one since the part was on back order. Very efficient and pleasant process. read more

This Dyson service center is fantastic! In and out in 10 minutes, fixed multiple issues with my Dyson vacuum under warranty.

I've seen mixed reviews but I've had nothing but great support at this store. This was my second visit. I had a broken filter cover for my blow dryer. They ordered one and sent it to my home. Said I could pop it on (it opens like a book vs. old filters like on my dryer that have to have cord removed to put on. This one wouldn't work on my dryer. We got Rick and he looked/apologized for having the wrong part. It clearly was made for newer blow dryers, but when it was ordered, their system said it would work. He said he would make a note of this for their parts people. He took my dryer and said he would credit me for ordering the wrong part and put the new one on (required me leaving it, but no problem). No charge for any of this. He called me at 5pm and said he got the new filter on and I could pick it up on Wednesday. No charge for adding the new filter on since they ordered the wrong part! Second part, we have a 10 year old purple ball vacuum...couldn't find the serial number. Not good because they do require the serial number to service. I figured we'd just donate it to them for parts. The handle where you remove the canister was loose/not seating right. It would come off if I wasn't careful. Rick found a used handle/top for the canister and it fit. Nice and tight and doesn't come off. When I asked how much, he said no charge. My husband and I were suprised but no "key strokes" as he put it (in their system). Our kudos to Rick and his customer service. There are 1-2 other techs there but after observing Rick and the other guy, you want Rick. The other guy was a bit negative and didn't even offer to try and help. Not Rick. As we left, a few of the customers were commenting "we want him!" Yes, you do! read more

Today was my second time having to bring in my vacuum. I thought the first time I should leave a review on how friendly & helpful everyone was. And today I have to say it was a great experience once again. So helpful, knowledgeable & just kind. read more

Place is awesome... Im glad it back open again! Lots of free parking. Very helpful staff read more

I love my Dyson air wrap but it was glitching for some reason and needed repair. I'm closer to the Dyson store at Valley Fair but decided to go this route since I would be in the area. I didn't really know what to expect- if they would fix it instantly or if I needed to come back. I walked in, checked in, and a younger guy came out and took my airwrap. He said he would check it out and come back out in a bit. 20 minutes later he came out and said aight it's done. Just need to run it for a bit to make sure. WOAH. I thought he was just doing diagnostics and was going to tell me to come back another day. He was very kind and went out of his way to show excellent customer service!!! Come straight here and don't even bother with VF! read more

Dyson Service Center - Show room - Appliances & Repair Near Me - Union City, California

I stopped by the store today to have my hair dryer repaired. The staff were very kind and friendly, but unfortunately, they weren't able to fix it. read more

10 year old Dyson Pet Vacum was dying. They gave me a 20% credit on new Stick. The sticks rechargeable so no cord. It had a furniture attachment great for couch and car interior. read more

Excellent! Excellent! Excellent! This Dyson service center is amazing! Aaron helped me today and what a pleasant experience! First, you scan a QR code to register & check in. Then, Aaron comes out and start servicing my needs. My Dyson v8 animal + vacuum has a problem (turns on and off by itself even though the vacuum is still turned on). I went out to run a quick errand while Aaron was inspecting and analyzing. In about 20 minutes or so, I received a text and that my repair is complete and ready to pick up. I come right back to the center and indeed my vacuum is ready and fixed. Aaron taught me about the filter care instructions. Easy and fast! I was so appreciative of Aaron and this Dyson Service Center. Although Dyson is an expensive product but its quality and customer service are impeccable! Thank you Dyson and thank you Aaron! read more

This service center is awesome! I've visited the shop a handful of times over the years with my Dyson V7, V8, V10, and now my V15. Every visit has gone flawlessly, and I've always received prompt, excellent service. Yesterday was no exception. Christian was very patient, helpful, and provided me with excellent service! I don't know how this service center consistently hires such competent and nice techs. I wish they'd share their "magic sauce" with other service industries!! read more

You can't get a hold of them, no one answer the phone when you call and want to ask questions. The product is great but service is bad.

Excellent customer service! Came in and waited a few minutes for my turn even though there were 3 people ahead of me. Make sure you know the product serial number and scan the QR code when you come in. They fixed the problem with my vacuum and I was out of there in 30 minutes. Worth my 40 minute drive! read more

Got gifted a refurbished dyson air wrap but unfortunately, it had intermittent power issues since opening. Tried troubleshooting then contacted dyson support with their chat box and they told me the warranty would cover repair and to go here since it's the only one nearby in the bay. I came a little after 9am and there was no one in the waiting room at first but there was a QR code on the table to check-in. I was about to scan it and check-in when a worker came out. They were super attentive and helpful! They said to check-in so they can get the product details then he said it would be quick and went to the back with the faulty part. They came out less than 10 minutes after, told me that a fuse broke and that they replaced the whole part to be safe. It works great now!! Also, they're purely walk-in so no need to call ahead or book an appt and service is quick and easy read more

i drove from an hour away to this dyson service center. luckily there wasn't a wait and i was helped right away. the guy (didn't get to catch his name) let me know it'll be a little wait and he will find out what's wrong. i waited about ~20ish minutes which wasn't too long. i waited in the lobby area for a bit and he was able to fix my dyson hairdryer right away! my hairdryer was still under warranty and didn't have to pay anything for the service repair!! thank you so much to the kind gentleman who helped me out today! truly appreciate it and i definitely recommend this place and worth the little trip out here. i have a lot of dyson hair tools and i know where to go now if there was ever something wrong with my electronics. :) read more

Emailed this location asking if I could have them take a look at my broken hair dryer that is just 2 months out of warranty. Made it very clear in my email that I had purchased the hair dryer in Vancouver. After mailing the hair dryer to them, I got a call from them saying that my hair dryer was a counterfeit. I was stunned as I had purchased the dryer from the Dyson store itself and even had a receipt to prove it with matching serial number. They then told me maybe that's why the hair dryer looks different because the dryer is from Canada. However, they said they are unable to fix a Canadian hair dryer. If they had read my email fully, I wouldn't have wasted my time sending them the hair dryer in the first place! On top of that, I am still unclear if this is actually a counterfeit or not (they have not responded to my email...) read more

Great service! It was a quick in and out for me for them to repair my Dyson cleaner head. 5 stars for great customer service. Just wanted to mention their automated voice message machine says they're open Tues-Fri which almost made me turn around but thankfully they are open on Mondays. Only recommendation, update your hours on your vmail line. read more

I wasn't expecting to be so impressed with everything. The lobby was full but it moved fast. They repaired my issue within 10 minutes & it cost almost nothing. Happy to have found you guys! read more

Tyson (at Dyson) helped me with my purifier hot+cool (HP07). Tyson is excellent at his job in every aspect. He is quick, thorough and knows what he's doing. He is also very thoughtful and has the best customer service skills I've experienced in a looooooong time. Thank you again Tyson! read more

Have to give a big thank you to Tyson for all his help. He's helped me with my air wrap and vacuum and never fails to answer any of my questions. His quick responses and actions are what impressed me the most because gets everything done the same day. If you need anything related to Dyson , Tyson is your man. Props to him read more

Went to the Dyson Service Center to repair my vacuum and the customer service was top notched. Aaron, the service specialist, was friendly and knowledgeable. He knew exactly what was wrong and replaced the part at no charge since it was still under warranty. I highly recommend this business if your Dyson product needs some TLC. read more

I was compelled to write a review due to the amazing service we received from Tyson! We all know Dysons cost a pretty penny so when our vacuum got cracked I was so bummed. Here comes Tyson to save the day, and now I can go back to vacuuming to my hearts content, my favorite past time. Thanks Tyson!!!! read more

This Dyson service center is legit! I walked in without an appointment right at opening hoping to get my fan fixed. Tyson greeted me and the other customers as we entered all while he was already helping a customer. Tyson was confident that he can diagnose and solve my fan's F3 error. He said there was an error with the fan's PCB and it would only take him 10 minutes to switch and fix. 10 minutes later, my fan was working perfectly and has been the last couple of days now! Thanks Tyson and team at Dyson. read more

Dyson Service Center - Dyson fan F3 error - Appliances & Repair Near Me - Union City, California

Went back to this Dyson after accidentally selling my V12 Slim Detect. I noticed there was a crack in the main body and called the service center to see if they could help me out. Tyson that was working that day was able to help me out and get me taken care of. Dyson is back and working like brand new! Shoutout to Tyson and Dyson! Great service! read more

Dyson Service Center - After - Appliances & Repair Near Me - Union City, California

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I use my v10 religiously - I am honestly dependent on it since I have two dogs that shed like crazy so when the trigger switch broke, I felt like I was going insane without my vacuum. I dropped in 15 mins before 1pm to inquire about the repair and the check in process was fast and seamless. Shawn then looked at the vacuum and said that he could have it repaired but that they did not have the part on hand so they would need to hold my vacuum for a few days which I agreed and left. I think I was in and out in about 10 minutes. Later that evening I got a call from Shawn that he actually had a part available and would have my vacuum ready for pick up the next day. At pick up, he mentioned that he noticed my canister was dirty so he replaced it free of charge! When I got my vacuum back, it looked brand new. The price was extremely reasonable and the process was quick and easy. On top of it all, the work is warrantied for 1 year. read more

This place is amazing. They almost always fix your vacuum while you wait !! 10 minutes and my vacuum was like new , ready to go. They are very professional, polite and knowledgeable . Also, they are reasonably priced.; I have never left the Dyson Service Center unhappy read more

If you need your Dyson vacuums or other products repaired or serviced by all means come here, they do a fantastic job and you will be completely satisfied. read more

My 2020 Airwrap stopped working recently, despite cleaning and letting it cool down. It is outside the warranty period and live about 1.5 hours from this location so was worried about potential wait time and cost to repair it. After reading all the positive reviews I decided to make the drive and it was so worth it! I checked in and within 5 minutes someone came out to get the device. He came back about 15 minutes later and had replaced the power cord and said it was good to go. He didn't charge me anything either. 10/10 experience! read more

Oh my gosh, the Dyson Service Center is AWESOME. I was the first customer at 10am 1/8/24. My upright vacuum was damaged at the elbow that diverts the upright use and the hose. Check-in was simple. The staff were professional and welcoming. The work on my vacuum was completed in 25 minutes. The repair cost was reasonable and beats buying a new machine. I'll definitely recommend to all my family and friends the Dyson Service Center. read more

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Drove 45 minutes to this center. Had to register online using a QR code, but once I entered the serial #, it already knew who I was (The air cleaner is registered). The technician looked at it immediately and was able to resolve the issue within a few minutes. The space is small, but clean with displays of all the Dyson products. The technician was professional and even helped me put the air cleaner back in the box. BTW. I've been to their other Dyson Service Centers and they all seem to be staffed well. Huge kudos to Dyson for doing a good job with customer service. read more

Another great experience at the Dyson Service Center. I walked out within 20 minutes, no appointment necessary with a fully functional Air Wrap that was out of warranty. All I needed was the serial number and of course the wherewithal to have registered my purchase with Dyson on line and it cost me nothing to get this fixed. I love Dyson for the service and performance. read more

I've been trying to reach the Service Center for 3 days. NO ONE ANSWERS THE PHONE! Worst customer service I've experienced.