Not closed! That part of the Yelp review is incorrect. Great hardware store with knowledgeable staff and a nice plant section.

I came in at 7:40pm on Saturday to purchase an item. The employee told me they have over 66 on hand but that they are in the warehouse. She said, pay now and then go to the warehouse to get it. Then another employee tells her the guy who closes the warehouse actually already closed it because he wants to leave at exactly 8:00pm when the store closes. So too bad, you're outta luck, you can come back tomorrow to get it. So you're telling me that the guy who can get this for me is still in the warehouse for another 20 minutes, but because he wants to leave at exactly 8:00pm when his shift is over he's refusing to get this for me and you expect me to drive back to this store tomorrow after having already drove here now? You're basically refusing to work until your shift is actually over but getting paid just the same? I'm not coming back. I'll go to Lowe's or Home Depot or any other store worth my time traveling to. This store is a joke. read more

This place is my joie de vivre. I even have the sweater. The plant section is a Union City oasis. A slice of Eden. I love getting my perennial flowers here, lots of rare stuff that you can't find at most nurseries. I got my jasmine, fuschia, lavender, salvia, petunias, nemesia, zinnias, and cosmos here. They have lots of unusual colors. Tomatoes are $3 most of the time. Strawberries come in a prolific 6 pack. Thai chili and basil can be found here too, as well as okra and other harder to find veggies. Seed selection is the best. This was my year for planting from seed and the basil seeds I got from dales produced spicy sprouts that are so much more fragrant than that at the grocery store. Staff is welcoming and extremely chill as I tend to browse here for hours! Price point is lower than most specialty nurseries while providing a world class selection. read more

I went to Dales to get an attachment for my kitchen faucet and heard that Dale's values their Customer Service. I walked over to the plumbing dept where they had the parts but couldn't find an associate to help me. I then went to customer service and she told me to wait by that dept and she'll call a representative to come over. 15 mins later still no one. Went back to customer service and she was on the phone and never acknowledged me so I left. read more

Doesn't anyone ever say "thank you" anymore. Dales hardware used to be a very friendly place to shop but ever since ACE hardware took over......the place has gone down. When checking out, the cashiers don't even say Thank you? Who trained these people? When the checker gave me my receipt, I replied " your welcome" and he gave me a baffled look like i had said something wrong. read more

OPEN still March 20 2026 and being run by new management and same staff. Ace manager runs this Dale store. Very friendly service, great selection. Highly recommend. It is not closed that is a mistake. read more

A hidden big gem of a store. The customer service is Great!! I love their plant section, which looks small on the outside , but big on the inside. The staff knows their stuff and are always around to help!!! Not even like Lowe's or Home Depot. Which i am not longer a customer. Kudos.!!!! Love the plants too read more

It is now "Ace Hardware". The corporate took over the privately owned Dale hardware of September 1st(?). The 1st day I came in when Ace took over, the Cashier system went down. It was "Cash Only". All cashiers were panicking. Today, it is more than a month later, they just had a power outage for 1 minute and all cashiers were down. Once again " Cash Only"!. What a heck??!!!. Hello Corporate, this is 2025!. I wish Dale Hardware was still around. The cashier had a bad attitude and really just did not care. They become like a smaller Home Depot. Very sad! read more

The employees are really helpful. They have the promptness to answer simple questions quickly and patience to answer complicated questions in greater detail. I love that they have a front desk so that you can be directed to the right place quickly and not waste time. I like the screen door or window screen repair service. You get a selection of basic or premium pet-safe material. You drop-off and pay then drive back later to their pick-up area. Last time I visited, some honorable mentions are that they had very affordable sunglasses, affordable back scratchers, delicious looking pies for purchase, Clean bathroom. read more

Dale Hardware - Hardware Stores Near Me - Fremont, California

I normally go to Home Depot or Lowe's but the one day I was desperate to find a place that could refill my propane tank for a party. Dale hardware came up on search. I called to confirm they had refills and the representative over the phone was very helpful and even gave me directions exactly to where I could get to the service. Upon arrival it was outside towards the back and someone was there to help me out right away. I don't know if it's expensive but since I was in high demand for propane but overall the service was great. read more

First time here went because a friend said it was an awesome hardware store. I don't even live Close but was in the area so stopped in. Store is large, well organized and clean. Excellent inventory with diverse items. Everyone was extremely nice and helpful. Especially Vinutha Gopi and Ren Covl. It's far for me but I will be back. Well done Dales. read more

Dale Hardware - Hardware Stores Near Me - Fremont, California

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Great local hardware store, they have a great selection here. Employees are friendly as well. read more

Dale Hardware - Adorable cat in the garden center - Hardware Stores Near Me - Fremont, California

I was super impressed by Avery! We came in looking for microwave screws and he asks a question or 2, walked down the massive screw isle opened a drawer (had to have been a thousand little drawer) and pulled out pretty much exactly what we need! His service was on point and authentic, he gave us 2 more options just incase what we had didn't work. I may never go to a home depot again! read more

The store was sold to a larger company and has been renamed to ACE HARDWARE of FREMONT. They are not closed for business. Just the name has changed, along with a loss of some longtime employees. So the excellent level of customer service has been reduced to adequate. Products on the shelf are bound to change over time as the Dale business model fazes out and the Westlake takes over. read more

I love to shop here for any hardware items because there customer service are excellent. Staff approach me to see if I need any help. More personal level vs. Home Depot. I definitely highly recommend to shop here. read more

Dale/Ace Hardware is still the neighborhood store to get what you need. We called and they helped us right away. Then when we went to the store, they were super helpful. Their prices were LESS than other hardware stores nearby! Win win for awesome service AND lower prices!! read more

Dale's Hardware is very clean and organized. As soon you walk in you are greeted by Shawn at the customer service booth. I noticed he is very attentive and is passionate about customer service with everyone who walks in. read more

love this hardware store! came here to get some keys copied and left with my new favorite hardware store, which unlocked a new category personal preference that i didn't know even existed before. the staff are super helpful and patient. AND they have 2 store cats bagel (orange cat) and mochi (white/orange cat). the perfect environment for 2 cats to roam and explore. love the outdoor garden area - beautiful plants and greenery. and for what i actually came for, copying 4 keys turned out to be around $20! good value. i will be back, not even necessarily for hardware reasons, but to walk around :) check it out! read more

This is now a corporate Ace Hardware and their new cashiers give you TONS of attitude if you're buying more than 3 things. Maybe they're forgetting that we can go to Lowe's or Home Depot and spend our money there. 2 stars because right now they still have a good selection. read more

Customer service is superb. Having the necessary tools or equipment is important and Dale's is able to oblige when the right forethought is utilized in achieving good service. Good service is of importance. I enjoyed my visit and experience. read more

Our water heater went out and a friend referred me to Dales Hardware in Fremont. Vod was the first person I spoke with in the plumbing Dept. He was great! He took care of everything for me. Matthew came out the next day in the am and he was fantastic. We had hot water by 10am. Both Vod and Matthew were very efficient and knowledgeable with the product we needed. I would refer them to anyone to Dales Hardware in Fremont. read more

I want to preface with the fact that I love this store! I've had a great experience plenty of times, and I always have my elderly grandparents come here when they were looking for a new colour to paint there house, or when my grandpa needs new tools for when he likes to make his little art projects. I have never had such a bad experience as I did yesterday. I came into the paint department because I promised my niece I'd help her paint her room this weekend. I came up to this older lady with blonde hair to ask for help. She didn't seem to want to help me, and was cold. I said hello and asked for help, and she said "what." A little rude but not the worst. When I asked her for help finding a specific shade of paint she said, "We don't have that paint." That's fine, so I asked her if she could help show me the shade ranges, and she looked at me like I was an ant under her shoe. She huffed dramatically before pointing me in the direction of the paints and told me I could find it over there. I left the store; why would I want to be serviced by someone who clearly doesn't want to do their job or help customers. I'm extremely disappointed in Ace, and I have never had such a bad experience with them or their employees before. read more

I've been coming to Dale Hardware for years, & as recently as today. Two things off the bat I come to Dale for is key copies, they consistently copy keys that you can almost be 100% will work. If you go to your typical chain stores IE Home Depot or Lowe's you're taking a chance those key copies won't work. The 2nd thing is they have employees that can answer your questions accurately with regards to plumbing, electrical, etc. Now, you're going to pay a bit more here, it's a family owned type of place, not a chain, so things will for sure cost more, but I think the added cost is worth the assurances you get when buying here. read more

Dale Hardware is the Ace place to go when you need to find something the big-box stores don't have. When you can't find what you need and you're not close by, drive the extra distance to look in Dale Hardware. Even if you don't find what you're looking for, you're likely to find something else you need, or something you previously gave up looking for. It's worth the drive. Well done Dale! Glenn read more

Out of stock of most items that I come here to buy and the items they do have in stock are very expensive ~3x the price that can be found elsewhere locally or have ordered directly to your house( which explains how $2k is shoplifted daily). Great place for retired folks to walk around and kill time while talking to other retired folks who are killing time read more

I go here when I need some hardware stuff, get some keys to be duplicated and find other finds at this store. I prefer to go here for the friendly, helpful and personalized customer service. I would not go to Home Depot or Lowe's because when I ask for any help, they just don't put enough care and effort to help you beyond their way. They have a separate hardware, garden center, barbecue center, plumbing, paint, fixtures and they have everything here. They also have a key center to make your own fob, fob shells and can duplicate keys with characters. I only go here for this service. The price increased a little bit 2 years ago. But they still do this at this location. This is still the last standing Dale Hardware in the entire SF Bay Area location. I will come back because they have almost everything here at this store. read more

NORMALCY Maybe my title might refer to the current times but it refers to what was like in the past. I remember growing up in Fremont in the early 80's where there weren't a lot of major housing constructions. This location of Dale Hardware still exists and that's refreshing. This particular location is what I remember growing up. I really didn't appreciated it until other stores around this area that I remember no longer exist. I can come here to buy appliances I need such as water filter for my refrigerator last weekend. What is also nice to see is that you can drop off old lightbulbs and batteries at the Customer Service for recycling. Throughout the years even though this location remains the same inside it has transitioned from a cold, warehouse environment to a warm, layout atmosphere that feels inviting where you can find items you need without feeling lost. read more

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This place is way better than Home Depot and Lowe's. Walking in, everything looked really clean and organized. I came here for a couple of screws and had a hard time locating a specific size I needed and the gentlemen working there helped me find it quickly. The other employees there at the shop were also super helpful locating other products I needed. Definitely coming back soon to just check out the rest of the store when I can! read more

Thanks to yelp recommendations. I was looking for certain screws and ended up going to this place. Can't believe I've never heard of it. Staff during my visit were all nice and very helpful. The aisles are huge and items were neat. The garden area was cool too. Sometimes I like to just walk around hardware store to find cool stuff. This place is definitely a go to place. read more

My husband and I have been coming to Dale for many years now because their customer service and staff's home improvement knowledge is second to none. There is always someone there to help with whatever house project that you may have. One of my favorite things about Dale is how neat and tidy everything is. The hardware section is amazing and you can virtually find any sort of hardware that your project may need. The main reason for this review is for the purchase of water heater and installation. Vod was very helpful with the selection of our water heater. He took the time to explain the pros and cons of each type that they had and which one would be most optimal for our house/usage. All of their water heater installations are done by an in-house staff member which we really appreciated (also very rare to find now a days). Matt was on time for the installation. He was very professional and courteous. He was able to finish the install within 2.5 hours this included helping us clean out the water heater closet which now looks brand new. A+++ Vod and Matt. Quoted price for water heater and install was very reasonable. read more

Dale Hardware - In house installation of water heater by Matt. A+++ - Hardware Stores Near Me - Fremont, California

Dale is always my best choice when I need any about hardware. Associates are super helpful, listen to my needs and give me the best options. Dale has high quality hardware. I love this store. read more

I had the best customer service when it comes to purchasing a Weber grill here. If you are looking for a quality gas grill look for G R E G, You guys he is very knowledgeable when it comes product questions! Very honest and professional individual! Wayyyy better than home-depot. And they have Weber products that are exclusive you can't get to any lowes or Home Depot. Again look for G R E G he is the best! read more

Shout out to the staff at Dale Hardware!! My Father-N-Law debated about going to Home Depot or Dales & more than happy we choose our local Dale store. We have a vision of what we want for an over-sized Halloween creation but didn't quite know exactly what we needed. Luckily we ran into Erik who has great knowledge of creating Halloween animatronics & what we needed to build our oversized 10' Werewolf. Thank you for your knowledge & input, if you love what you do you'll never work a day in your life. Great customer service even though short staffed everyone very helpful & shoutout to Lisa getting someone to cut my chicken wire while dealing with multiple customers! I appreciate you. Staffing is hard right now everywhere, be kind to those that showed up today & appreciate when they go above & beyond customer service! read more

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Love this hardware store, did I really just say that?! Yes~sir~eee! Why you ask?! CUSTOMER SERVICE!! You could stop in and play trivia whatyamacallit with any of the employees. I guarantee you will lose everytime!! They know their stuff! nuts&bolts, tools, plants plumbing and the proverbial what ya ma call!! Did I mention they also know where there stuff is?? Oh yeah! bring in a washer or small part and they can actually get it for you or show you where it's at!! The big box stores don't do that.... Sure they may be pricey! But... You can not only find help, they actually know stuff too. They make keys. They have a beautiful garden department. and a community board with all kinds of Fremont stuff! Easy to find. Free parking. they also have a commercial side for the pro's! obviously I don't go in that area... read more

This is a great place to shop for home improvement items. I really like the friendly and patient staff that are willing to advice and provide helpful suggestions. They usually have very knowledgeable staff who are able to easily understand my ignorant questions. Will choose them over Home Depot any day.I only go to home depot when dale might not have what I need. read more

Dale's Hardware has a welcoming atmosphere with staff who genuinely want to help. Special kudos to Maya in the plants section--her knowledge and friendly assistance made finding exactly what I needed a breeze! read more

True Story: Can't make this stuff up... Marcus, the store mgr could care less about the service and shopping experience I received. Who can tolerate, excuse and/or justify Dale Hardware's actions? Was these actions/conduct APPROPRIATE or INEXCUSABLE? I recently waited an extra 10 mins for help after arriving it the store to pickup an online order near closing time. I did get the emailed confirmation that my order was ready, & was placed 3.5 hrs prior. I had driven futher beyond my local Ace Hardware (as item was not in stock there) & waited into a time near close of business (7 PM) to retieve my online order @ Dale Hardware. No one greeted me @ first. I was then told that the item was still on the truck, but it was still there & they needed more time to locate it to bring it to me... which means it was "had not actually been picked by them, nor left @ customer service desk & not ready for me to pickup", despite their emailed, READY for PICKUP" status. They never apologized to the delay. Now, the item was for a single piece of plexiglass which finally came to me, which I needed cut into 2 pieces. First, I was told, that service cost $1 per cut. When it did arrive & handed to me, another employee said that it would costs $3.99 per cut, instead... of the originally quoted $1 a cut. I complained to Marcus, the mgr, who showed up & he then refused to cut the item @ $1 per cut. Afterwards, he basically ran me out of the store, when I suggested, if he was willing to accept my offer of $1 for 2 cuts, because the second quote from their staff was some $3 higher per cut than before, in what I first had been told... and felt disrespected by them and cheated, such that they could raise the cutting service by 300% in just a matter of a couple minutes in time later. I felt this was not acting very friendly and they were possibly trying to price-gouge me for the service & not faithful or fair in dealing w/me as a customer. I also was inconvenienced by traveling farther than my out-of-stock local store, had waited so long, near store closing for pickup, and it wasn't ready late in the day @ Dale, even though, their store had confirmed readiness for pickup via email. Marcus objected to my proposal (refusing & not honoring my suggested counter-offer in a lower price), & did run me out of the store for arguing my point, as he actually did escort me out the door & even wanted to chase me out into their parking lot where my car was, as unpleasant words were exchanged. He threatened me if I even tried to come back into the store... as I Intended to bring my case up w/mgmt... but he was THE MGR ON DUTY... I didn't know this @ the time. LOL. These people are shameless, unfair, abusive, not customer-friendly & did resort to bullying tactics. End of Story: I did take my order to my local Ace Hardware (Pete's), who were friendlier and were happy to cut my piece w/o any issues FREE of CHARGE. read more

Dale hardware has always been my go to hardware store. Wonderful customer service and great assortment of items. This is for their water heaters ONLY! They DO NOT service the Reliance water heaters they sell. I still had about 1 year left on my warranty and, according to Dale, it was up to me to scout for the parts and have them replaced. Since I'm my wife's caretaker 24/7 that is near impossible. Ended up buying a new water heater that can be serviced by the company that sold it to me. read more

Bill's hardware great place to shop reminds me of how a hardware store should be or used to be lots of Milwaukee stuff would recommend if you're looking for some quality merchandise read more

Stunning!! Absolutely clean organized and store set with huge signs and hella people working even on Sunday. Was looking for pex-a fittings and some other plumbing materials(not usual parts). Well go ahead find that in SJ on Sunday!! good luck!! These guys keep incredible stock on everything. One time visit for me was amazing experience.!! Returning customer and will never be hard to drive here form San Jose at all. Way to go Dale Hardware!! Cleanest place ever, but just to know they keep parts, plants and lumber and most of their customers are coming dirty shoes just like I was and still keep up with everything. Typing this here at my truck in the parking lot, they got me for sure!! Thanks for greatest experience ever read more

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