As soon as I get in front of my computer I'm going to edit all of my typos! The dog is so cute on the profile and I feel terrible as his owner SUCKS!
OMG, Chris, the owner will officially go down in history for his lack of customer service. Plus, our conversation leads me to believe he is a racist bigot. My contractor recently placed an order and Chris delivered half of the order causing a delay in our project schedule. That was a forgivable error as they immediately delivered the remaining materials. I placed another order for a smaller area in our home and was advised that we needed to pay a $75 delivery fee because the order was less than $200. We are installing crown molding in 10 rooms and I estimate that we will spend a little over $6k for everything. If I knew there was a minimum order amount I would have purchased more. Or, perhaps the sales representative should have mentioned that when I paid. Mind you this would have been the second order this week so the rep new that we needed the materials delivered. I argued with Chris for 15 minutes and before he hung up in my face he did the following things a ethical business owner would never think of doing:
1. When I asked for the owners name and number he told me that it was a relative and my complaint wouldn't matter. This idiot is the owner, but he knew he was wrong for yelling at me and hanging up in my face.
2. Offer to make a one-time concession and deliver the materials we needed today which totaled $150. Especially given the fact that his sales rep should have mentioned there was a minimum order amount needed to waive the fee.
3. Chris hung up in my face like the ass he is!
4. Never apologized or owned up to making a mistake on my first order causing delays.
5. Chris said and I quote, " we deliver to thousands of people but you want me to do something different for you"? Yes, idiot.....your sales rep knew we planned on make another order next week and given that we already had crown molding delivered we weren't equipped to pick up the materials..... YOU FOOL!
6. Etc., Etc.
Excuse my typos as I am writing this on my phone. I wish I could give him (negative) -5 stars. As a self employed person myself for the last 20 years I never thought that I would have to write this sort of review. However, Chris is the worst person that I have ever done business with.
Your reply validates my review of your business. Customer Service 101! Perhaps you should remind your sales person to notify customers about the minimum purchase amount for deliveries. If we needed the materials delivered for the first order why wouldn't we need it again for the second order. BTW, I told you that Steve and the delivery driver had excellent customer service skills CHRIS! Your skills suck, let's make that crystal clear. You yelled at me, lied about owning the business, and hung up in my face. If I could upload the recorded phone call..I would. You're respond and defending your actions because YOU WERE WRONG. Why don't you take some time to self-reflect.
I'm angry with myself for allowing you to adversely impact my entire day! Dumb is forgivable. Your foolish behavior IS NOT! Given that I typed the review up on my phone yesterday I really didn't have time to go into why I think your a racist bigot. Why are you defending yourself if you aren't. Hmmm, you have an issue owning up to the truth, like lying about owning the business when I asked for a name number. YOU SAID MY COMPLAINT WOULD NOT MATTER BECAUSE YOU ARE RELATED TO THE OWNER! Or am I lying about that too. Needless to say, I my husband picked up the order because I needed the materials that bad yesterday. Since you lied about being the owner I contacted the manufacturer who confirmed that you owned the business. The manufacturer apologized for your lack of customer service skills and provided me with another distributor contact in the area who will honor your purchase price. what I should have done after you tried to belittle my money and business/ I have never pulled any race card, your actions & response tell the TRUE STORY! Maybe you are just an idiot for thinking that it was okay to speak to me in a disrespectful manner. While my business may not matter as you suggested, " Your business delivers to thousands of customers"! Customers keep your business a float. You should take a small business ethics classes offered in the local area too! Perhaps you will gain more insight on exactly what you did wrong......or NOT! I'm just blessed and happy that you are the only bad apple in the business and someone had exactly what I needed. Oh, and I am paying their delivery fee. I was advised of the fee when I made the purchase not the day after collecting my hard earned cash! Lol, this is truly comical! Thanks for validating my feelings regarding the experience with YOUR BUSINESS! I always question my feelings and actions! Sometimes I overreact in the midst of poor service....NOT THIS TIME!
Many blessings to you CHRIS!
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