We remodeled our kitchen without a designer and I was happy to find Sincere Home. The best part of Sincere Home is Kevin - they should give him a promotion! We visited several cabinet stores and most places only had MDF cabinets, but we wanted solid wood so that it would last longer. However, we didn't need fully custom cabinets. MDF cabinets are much cheaper around $5K for our project, but we ended up spending about $25K on ours, which were made in America. Kevin was able to lay out all the cabinets for us and discussed functionality. We're very happy with our lazy Susan corner cabinets, and having built in trash and microwave cabinets. He also helped us update the design after the demo too. Kevin's design was really helpful and we even used them for submitting our permit. I think a designer would have charged at least $5K, but I had a clear idea of what look and materials I wanted so and I was glad to commit the savings to better materials. 4 stars instead of 5 stars, because I think the management is very inflexible. We received the wrong size trash cans and I had to purchase my own, but did not receive even a $100 credit after spending so much there. read more

Love this place. great customer service. I work at a renovation company and will advise our clients to go to Sincere. They are often pleased with the experience. I appreciate that they are family owned! read more

I had a bunch of friends that used sincere home decor for their cabinets. I was lucky enough to use an amazing designer who was really really smart. Kailin Huang. My kitchen was really complex and she tirelessly tried to find a solution for me with their products. I had too many complexities to use the cabinets from this company. However, my designer was absolutely amazing and I would recommend her in a heartbeat. read more

One year ago I bought a countertop from them that I liked. It looks like smooth concrete. Two years later I bought the same one for my new vacation house up north. I noticed the new counter top was a little different when I picked it up to take it up north, comparing it to the pieces I had with me. I noticed it was a tad bit lighter and less smooth. I didn't think it would be a problem as it wasn't going to be next to the other pieces. I had it installed around my sink. I love my new kitchen! But then I noticed there were stains on the new countertop that would not come out. I asked Sincere about it and they said sun degradation. What? Kitchens are sunny!!! Also, the old pieces didn't stain. Why would only the new slab stain? I tried to get them to make it right but all they offered was a new slab. Ok, that sounds somewhat reasonable, , but renting another van, removing the old countertop, and installing a new countertop would cost $3000. Ugh. No thank you. How about a total refund? They should also cover the cost of installation of a new countertop. Nope. After lots of emails all they will offer is a new slab. Uh, no thank you. I am a business owner and would never leave my clients hanging out to dry like this. If I am in the wrong I take full responsibility. I once stained a client's neighbor's patio. I spent $2500 having it sand blasted since nothing else would do the trick. So I have very little respect for a company that doesn't take full responsibility. Boo. Shame. I'll probably just have to stain it more so it looks intentional. Straight of Hormuz! HAHAHAHAH! read more

Sincere Home Decor - The permanent stains on my new countertop. This picture was taken three weeks after a full deep cleaning of my new kitchen. Boo Boo Boo!!! - Kitchen & Bath Near Me - Oakland, California

I spent the past few months visiting different stores while shopping for kitchen cabinets, and I eventually found myself at Sincere Home Decor. At first, I hesitated and wasn't sure if I had come to the right place. However, after comparing prices with other stores I had visited, I found their pricing to be very reasonable. During my visit, I had the pleasure of working with David Lin, who was incredibly helpful in designing my kitchen. David was courteous, professional, and friendly throughout the entire process. He patiently walked me through all the cabinet design options, answered every question I had, and took the time to ensure I fully understood each step. There was absolutely no pressure, which I truly appreciated. His knowledge, patience, and attention to detail made what could have been a stressful decision much easier, and even enjoyable. David's professionalism and genuine willingness to help truly reflect the high standard of customer service that Sincere Decor provides. Because of his assistance, I felt confident and comfortable with my choices. I would like to congratulate Sincere Home Decor for having such a wonderful staff member. Respectfully, Sean D read more

Sincere is amazing! Emrick is so responsive. He helped us with finding vanity, sinks, counter etc. He is incredibly patient and even made us smile when we were stressed with needing to make so many decisions. also prices are good and they always have deals read more

Cabinetry is sturdy and well made. I bought a bathroom vanity and porcelain sink. They don't install cabinets, just the counter slab and sink, so I had to get someone else to do that. I later discovered that sink had flaws in the finish that had been covered with some kind of coating that was a) not glossy and b) easily scrubbed off. It's now out of warranty, and I feel I was sold an inferior product. read more

Sincere Home Decor - Flaw in sink finish. You can see the edge of the matte paint used to cover it up.1 - Kitchen & Bath Near Me - Oakland, California

I can't recommend Sincere enough, and if you need a kitchen design see David at the Downtown Oakland office, he's dope af. He really came through for me when I was in a jam. I had a decades long basement remodel that I needed finished asap. I needed the kitchen installed fast and I was on a super budget. He knocked out a killer design for me wirh cabinets and countertop and appliances that were in stock in like 30 mins on a walk in appointment. He was super knowledgeable about the appliances and applicable codes too and he worked with my budget. He was super patient too as I constantly came through to bug him. He has awesome customer service and it's very clear that he is super knowledgeable in his field of work. Then when I thought things couldn't get better Ken came through and crushed the counter install. I was skeptical because scheduling it was kinda family style. No confirmation email or text wirh hey your install crew is on their way. But he did an amazing job, the counter looked super clean. I was chatting with him and he said he'd been doing this since the 90's. I couldn't have been happier with the whole experience and will come back for any future needs! read more

My wife and I had the most positive experience with Sincere Home from start to finish of our major home reno. We worked with Mario Espinoza who was super friendly, efficient and clearly an expert in design. We are so happy with the customer service which extended far beyond the instore experience, the cabinet quality and affordability. Plus we got all of our necessary components - from the sinks and countertops to our kitchen hood, disposal, and shower door - basically a one-stop shop with excellent customer service and quality. We are grateful that we were paired with Mario who felt like a new friend as we settle into our new community and we cannot recommend Sincere Home Decor more! read more

I worked with Chao at Sincere in Oakland to design and order kitchen cabinets, countertop, and tiles. It was a huge project and it took multiple 3 hr sessions with Chao to nail down the design. He was very knowledgeable with different brands and assisted me with finding cabinet accessories that I was looking for. He also suggested options to bring down the cost in the design when it went over budget. He is polite, patient, and quick to respond via email or phone. He was there to assist us during the installation when we needed extra parts or to reorder damaged cabinet. He took care of us throughout the entire process and we appreciate all he has done for us! read more

I was super pleased with my excellent service by Emrick at Sincere Decor. Originally I went to Granite Expo and it was like night and day in service when I went to Sincere Decor. Emrick went above and beyond to help me and ensure my order was placed correctly. I was so grateful as placing orders for cabinets can be an incredibly daunting experience. Thank you so much Emrick for your first rate service. read more

I work as a project manager for a residential construction company as well as a property manager. In so doing, I am really involved in the process of organizing and purchasing materials for projects. I highly recommend Sincere Home Decor for your kitchen and bath remodel projects. Specifically, I love working with Sarah Liang. She is a great designer with an eye for detail and she really knows what product lines will work for your project based on quality and budget. She responds extremely promptly and often has ideas to make things even better. I like her as a person as well and consider her one of my friends in the business! read more

This review is long overdue. We started our project November and just completed it end of Feb. We ended up buying most of our renovation material from Sincere based on our contractor's recommendation. We were extremely lucky to have Mario assist us in designing our layout and picking our materials. He was helpful, patient and knowledgeable (both in-person and through emails). Mario is definitely an asset to the Sincere team. We've been to competitors and all I can say is that you can't beat Sincere in terms of price and service. read more

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I have been a customer of Sincere Home Décor for many years as I am a designer. All of my customers have been very pleased with the quality of products as well as the customer service at Sincere. I specially loved working with Emrick throughout these years. read more

Emrick is amazing! We feel fortunate to have found someone so helpful when we did a major home remodel including kitchen, two bathrooms, and flooring. We picked out and paid for materials and then our GC picked up the products from a local warehouse. Emrick is a skilled kitchen cabinet designer. We wanted custom cabinets similar to a prior kitchen renovation but custom was cost prohibitive. Emrick was able to take my prior kitchen design plans and create a new design with similar layout and function with standard-sized cabinets, which resulted in a huge cost savings. He was also able to design around a support post on one wall (required our GC to cut on site) and he ensured that the design was square and proportional as the new kitchen is a few feet bigger than the plans. He did a great job with proportions around the vent hood. He also helped identify a few issues related to our choice of countertops that we were able to work out with our GC. Because of the ease of the cabinet design and order, we continued to work with Emrick in the selection of our bathroom vanities, shower systems, tile, flooring, toilets, counters, vanity tops, sink, faucets, etc. We really appreciated that Emrick worked with us through email - it saved us a ton of time. We also appreciated that he would tell us when Sincere could not provide the product that we wanted and he would provide alternatives from other sources so we could stay on track with our timeline. He would also tell us when there were sales and deals. Overall, we had a great experience working with Emrick. We were able to complete our project within our materials budget and keep within the overall design aesthetic that we were going for. Look read more

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David is the guy! I would stop here first for any home project because of David. He has helped us with full kitchen, bath, and laundry renovations. David is very easy to work with and has excellent communication, even over phone and email. He is super efficient and knows all his products. He is creative with cabinet design layouts for any space. We also purchased shower fixtures and our laundry room countertop here. Prices are pretty reasonable. If you need cabinets for your remodel, go talk to David! read more

We are doing a kitchen remodel. Sincere was recommended by our contractor. Sincere has several product lines. IMHO, the product lines exceed box store quality. Sincere really excels in their ability to spend the time with you to ensure the customer gets what they need. In order to get personalized support customers will need to schedule an appointment. Once you get a design consultant they will work with you until product conclusion. Sincere has a full range of products from flooring, kitchen, bathroom and appliances. Mario gave me several great ideas and successfully thought outside the box which I really appreciated so a special thanks to Mario. read more

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Emrick Li was very helpful and professional. He was patient and listened to our needs and provided solutions which enhanced the development of our kitchen remodeling plan. He paid attention to details and provided both pros, cons, intricacies, and limitations of different solutions. He helped us with the selection of cabinets to meet our needs and the use of color samples of cabinets to match tile and paint colors. He helped us develop the perfect kitchen with the most efficient use of our limited space. He was able to accommodate late changes to the order of cabinets with minimal impact on the cost, schedule, and shipment of the cabinets. He quickly addressed shipping damage and fabrication defects so as to not impact our construction schedule. We highly recommend Emrick Li for kitchen remodeling projects. read more

I've been shopping at Sincere Home Decor since 2014. They have a wide selection of materials for your home remodeling projects and reasonable prices. Sincere also has several locations but their staff will pick up from where you last visited to assist you, if you need to visit several stores to see their products in person. Their staff is excellent. I was fortunate to have Emrick Li assist me as I was making selections for a bathroom remodel. He is knowledgeable, personal, patient, and resourceful. Having a responsive staff is huge. Shout out to Gabbi Li who also assisted in the early stages of browsing through the store and creating the first of several quotation invoices. read more

Incredible value and great customer service. We partnered with Mario to make our kitchen remodel dreams a reality. Thanks to his attention to detail, strong communication, and passion for design, we were able to stay within budget AND check off all of our wish list items. We cannot wait to work with him and the Sincere team on our next project(s)! read more

Adding photos to my last review! Thanks again David Lin for designing our kitchen, and helping us to choose the kitchen and bathroom fixtures, including vanities! read more

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Anna provided excellent service in researching a product that we needed and finding a name brand in stock with the exact specifications that we were seeking. She even texted a photo of the item with all of the information and set it aside for us. We also got very good service a few years ago with good prices, too. Thanks so much, Sincere! read more

Look for Chao when you visit Sincere, he is the best. I ordered cabinets from him a few months ago and he was really helpful, patient, and responds fast. I had issues from the manufacture and Chao was able to get us replacements parts really quick. read more

I've come to this store location 3xs. Each time I've recieved EXCEPTIONAL service. They are great!!!! Very helpful...will show you the product selection...reasonable prices. Highly recommend them for cabinets &/ or countertops. I will later update this review with actual names, but I've worked with 4 different people and each one where great. Thank you Oakland store forbeing spot on with your customer service. read more

Emrick was amazing to work with. He did a great job of consulting us to find the best fit. He spent a lot of time with us to make sure we were 100% satisfied with our project and really handled our design with care. He kept up updated through the process and everything was delivered on time. read more

Kevin Tham did a wonderful job in fine-tuning a kitchen design we had. He was incredibly thoughtful and professional throughout the whole process. The finished product came out exactly how we envisioned. Thanks again, Kevin, for all your help and feedback! read more

This is a beautiful home supply store that sells everything from countertop, bathroom fixtures, flooring to kitchen cabinets. The store is a bit similar to Granite Expo but I feel the store is more on the higher end. They have good countertop brands and nice bathroom fixture brands (Hangrohe for example). We ended up by a shower valve here because the price is great. I would recommend for others if they want to buy nice cabinets, tops and even flooring options. read more

We found the perfect bathroom cabinet-mirror here. There was enough selection that we abandoned the VERY expensive model we stopped in to check out and found something cheaper that fits our needs. Their delivery time estimate was "spot-on," a worthy achievement in these supply chain challenged days. When we picked up at their warehouse, all parts were there, so our contractor was able to easily complete the installation. Looks great! read more

I have worked with Sincere before and always get good service from them. The most recent time was my own kitchen. We had to search around for the type of cabinets to get but once that was decided, everything went very well indeed! The software they use gives a complete picture of what the space will look like. (The next step will be virtual googles that allow us to stand in our future kitchens!). Sincere was able to get our cabinets to us in time amid a global supply chain shortage - they were very communicative about timing and about receiving the cabinets upon delivery. At first, I also ordered countertops from them but changed my mind about materials. The refund came back to me with no issues and no fussing. They are really good to work with, I will be back! read more

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Kevin is amazing. He is helpful, patient, and responds fast. He is pretty frank about the issues of different lines and which option suits us better. They are do carry higher end lines and appliances like wolf, sub zero in other branches so you kinda need to go to different branches to know what they actually carry. read more

DO NOT DO BUSINESS WITH SINCERE! As a fellow local Chinese business owner here in Oakland, I thought going to Sincere would be a great idea. I wholeheartedly REGRET ever giving them my time & money, and have never experienced a worse business transaction. Their Sales Associates are arrogant, conniving, and downright untruthful. I am in the process of filing a small claims LAWSUIT against them. On July 18th, 2015, I spent $3,800 on a specific kitchen cabinet set they had in the back of their showroom (the HONEY colored Cherrywood Revolution Series), which would match the all the existing hardwood, cabinets and wood trim in my house. After spending more than 2+ hours with "5 year veteran" Janet, I made it crystal clear to Janet that I'd be ordering the HONEY (CVH) color - Revolution cabinet set, personally bringing the sales associate over to see it, also giving her a copy of the cabinets' ad/flyer in a display case. (See photo below). Unknown at the time, Janet entered & applied the incorrect color keynumber to my ENTIRE kitchen set, entering it in as a DARK Chestnut color (CVCN) not my Cherry (CVH) color! My contractor picked up the kitchen set and installed it in at my house unaware of the wrong color. With a full-time job and a family business (and with the house still being renovated), I didn't see the cabinets until recently (September 12th, I admit my own fault). However at this point, I realized Sincere had given me the wrong color cabinets.... I went to Sincere that next day (Sunday 9/13) and spoke to Janet about the issue. I wanted her to explain why the color mix-up happened. Janet spent 30 minutes on her computer tooling around, looking at my invoice/kitchen plan, claiming that she didn't remember me, while over the course of an hour accidentally slipping details about our initial appointment 2 months ago..... smh. Seeing how I was getting impatient & upset, she repeatedly urged me to keep the dark, chestnut cabinets. She suggested that if I preferred lighter wood cabinets to simply install some "LED" light strips underneath the cabinets. REALLY??? In the end, Janet ultimately admitted it was a "delivery issue" and that she'd discuss with her boss about a possible "solution", asking me to come back a week later to follow-up with her boss, Keith. This is where things went from bad to worse. I've never dealt with such an arrogant, pseudo-intimidating, untruthful prick in my lifetime. I met Keith on Sunday 9/20 and nearly @#^#'ing LOST it after talking to him for an hour. After speaking with Janet in private, Keith surprisingly came to the conclusion that nobody from his company had made any mistakes and that I was ultimately somehow at fault!!! Keith claimed that I chose a different kitchen set style on the opposite end of the store (which was in the chestnut color) and that he had the invoice to prove it! What Keith failed to realize is that the kitchen STYLE set I got was correct, it was just in the wrong COLOR. He repeatedly told me that I don't know what I'm talking about, that I don't know what I ordered, nor do I know anything about his invoicing system. He refused to look at the ad/flyer I had chosen OR the photos/videos I had taken on my phone time-stamped on that day, showing which cabinets I had chosen. To help try and resolve this confusion, I asked him to check the security cameras on 7/18/2015 to review where in the showroom his Sales Associate and I were looking (and spending close to an hour) to prove to him what kitchen set + color we had agreed upon. Keith laughed at this idea of mine. Keith furthermore claimed his associates never made mistakes, and proceeded to tell me that he wouldn't be offering ANY returns, exchanges, or compensation for my situation. Without ever being present (doesn't work Saturdays, which is their busiest day BTW), and after all the evidence, he still someone pointed the finger back at me. Last but not least, Keith challenged me to go dispute this $3,800 charge with my credit card, telling me that I'd lose as my signature was on the contract/invoice. If you recall, I never asked for a refund, I simply wanted to know why the mix-up occurred. So, take a moment and put yourself in my shoes. You just spent ~$4,000 with a local business, you received cabinets that don't match the rest of your house, and you simply contact the business to seek an explanation. Not only does the company deny any fault, they offer no solutions or answers, and end up blaming you for the mistake, taunting you to take legal action. So that's exactly what I'm going to do.... It's shameful what money, greed & pride can do to us. Spend your hard earned money elsewhere where they actually care about their customers. Ladies & Gentlemen, I present to you "SINCERE" Home Décor. read more

Sincere Home Decor - Sincere messing up my $4,000 cabinet order and refusing to take any responsibility. Take your business elsewhere. Be warned. - Kitchen & Bath Near Me - Oakland, California

Before coming to Sincere Hardware, I had a lot of stress around making sure my measurements were correct for fitting out new cabinets. My husband and I first went to Ikea, only to be ignored. All we needed were a few measurements and the staff at Sincere did all the rest, using some sort of CAD software. My kitchen cabinets look amazing, all for a fraction of the price of Home Depot. Our cabinets were in stock beech dark cherry. They are RTA (ready to assemble) but they will assemble them for free. Our entire kitchen came to $2,300 with tax. read more

Sincere Home Decor - My kitchen is a work in progress. Cabinets are in dark beech cherry. - Kitchen & Bath Near Me - Oakland, California

I came here after several other stores in search of raw material for a house major renovation. So I was out for kitchen cabinets, fridge, sinks, tiles, bathroom tubs, toilets... you name it all! This place definitely is the Chinese home depot. They will definitely work with you to make it affordable. If they can't beat the price, they won't try to sell it to you. In fact I never felt any pressure to purchasing anything, and this is probably because they're confident in their product's quality. They definitely have a lot of merchandise than the average competitor. I call this the chinese home depot also because they carry brands which HD and Lowes carry where you can now compare without going to an actual home depot. Now they didn't get a full line of stars because there's selective items that they just can't beat home depot and lowes; like Kohler items which HD and Lowes can beat anyone in pricing because they carry them as regular stock meaning they buy in bigger bulk for a huge cost reduction. Oh and Sincere carries reputable foreign brands like Sakara and Toto which isn't something you can find everywhere. read more

* 200th Review * We recently completed phase one of our home remodel and purchased about 70% of our kitchen, flooring, windows, and plumbing fixtures from the team at Sincere Plumbing & Hardware in Oakland. I have to admit planning a remodel was just as challenging if not more difficult than planning our wedding. We shopped Home Depot, Lowes, and attended various home and garden shows, to reach the same conclusion we needed additional help. Our contractor lives in Oakland and suggest we visit Sincere as he is a frequent customer at their Oakland Chinatown store. We first visited Sincere's store on Geary Blvd in San Francisco and noticed their showroom was a bit limit. So we took our contractor's advice and visited the Oakland store. We were pleasantly surprised at the quality of products and materials featured especially when it came to plumbing fixtures. We chose a brush nickle finish for our plumbing fixtures, Ronbow bathroom vanities, Kraftmaid kitchen cabinets, granite counter top, tile and bamboo flooring. Best of all was our experience with Zoey the plumbing department manager and Keith the store manager. They were very patient with our multiple orders, informed us of the tax credit for windows, and most of all working with us on color schemes and matching of materials. They definitely made our journey a lot more manageable - soon we'll be back for phase two. Thanks you! Keith & Zoey, you're the best! read more

The service we received from Sincere was excellent. Emrick Li was wonderful and helped us through our kitchen remodel to ensure we had the cabinets and appliances we wanted. Thank you! read more

I'm working with David on bathroom and kitchen remodel. He is very competent and fast in changing my scribble drawings into complete design! David made a few different 3D options so I could see how they would look and differ in real life. He suggested a few great ideas and how to save some $$$. He is very nice, professional and easy to talk to. He is not only good at his job but also clearly enjoys it. Thank you David, 5* for you!!! Sincere Home Decor is one stop shop where you can get cabinets, floors, counters, faucets, cabinet pulls and more wich makes the selecting process much easier. Yay! read more

Sincere has a pretty impressive showroom. they offer everything from granite and quartz countertops, to kraftsmaid and shrock custom cabinets, an extensive tile and hardwood floor selection and a surprisingly nice ronbow assortment (designer knockoffs). they also sell their ronbow products at a discount (i believe around 30% off). my friend also had her hardwood floors and kitchen remodeled by them and she was pleased. they are open on sundays, great for those of us who just dont have enough time on a weekend to hit all the home improvement stores. all employees speak english and are surprisingly friendly. definitely stop by. they are also working on a new showroom with a high end bath display. cant wait to see it. it was roped off last time i stopped in. prices are reasonable read more

We've just started our kitchen remodel project and this was the first showroom we visited to start to get ideas and inspiration. Compared to several of the places we visited in the city, service here was seriously lacking ... we weren't even acknowledged by any of the employees as we wandered around checking out the appliances, fixtures and cabinetry. On the other hand, it's a big space right on the edge of Oakland Chinatown and there is a lot to see - at least half a dozen different kitchen set ups. They've got a handful of appliances as well so if you are looking to do a full kitchen remodel (as we are), this is actually a very good place to start. I walked in thinking I had X budget ... but after seeing the giant refrigerators, the giant wine fridges and the 6 burner stoves - I need to crunch some more numbers. Will definitely be back - or certainly to check out their other locations ... but if you are looking for a consultant that will follow you around and talk to you and try to help you put together your ideas, not sure this is the place. read more

Great experience here. I was expecting a giant import warehouse w minimal customer service from the exterior. Wow. Was I surprised and pleased!  Gorgeous selections at both Oakland locations. Excellent customer service. They'll do a computer rendering of your kitchen. I bought American made custom cabinets from a sustainable forest at 30% lower than it would have cost me elsewhere with great customer service, on time delivery and excellent communication from start to finish. Cabinets were flawless upon arrival. Even the delivery company they use is on point. Zero pressure. Take your time, get it right, how can we help you kind of place. Shout out to the very helpful David Lin. read more

Sincere Home Decor - Omega Cabinets - Kitchen & Bath Near Me - Oakland, California

Sarah helped my wife and me with the design of our kitchen. She's impressively efficient, knowledgeable, and patient. After a few months of back and forth, we bought cabinets, countertops, cabinet accessories, and kitchen hardware from her. read more