I went in to buy a refrigerator in kind of an emergency situation. I wandered the store and was…read moreoverwhelmed and then I met Todd. What a gem. He is knowledgeable helpful and overall reduced my nervousness to smiles and laughter. Great experience. The refrigerator was too big .,.. my fault and now Todd is helping me exchange the frig with ease. You guys need to know he is a keeper and treats customers well!!! Thank you Todd.

Todd is my go to guy. Yes, he is old school. He listens to what I am looking for and finds it. He…read moredoesn't try to up sell. Whether I am in store and looking for something or calling by phone and buying something for a rental, Todd fallows through and never drops the ball. I feel like he is putting my needs above his. that's why I always ask for Todd Malone.

5 Stars to Denis at Urban Appliance Repair. He was able to…read morerepair our Dryer which needed an overhaul, and now it runs like it was brand new! Denis is extremely thorough, Professional and timely. We had excellent communications via emails and texts, no issues at all. This is our second time having Denis fix appliances, last time was our stove. I highly recommend Denis at Urban Appliance Repair. Thank you very much Denis, it was a pleasure doing business with you ! Dave G.

Responded quickly to initial and later texts. Professional…read more Ultimately advised to not repair the fridge, (sadly multiple times the freezer failed) and applied only partial fee for coming out. Would call again!

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

Super helpful and informative! He was able to diagnose the problem was and told me what my options…read morewere - honestly. The parts are no longer available so a repair estimate would have been a lie. Others lied. He told it straight

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

Just finished with the install on a washer/dryer combo from Pacific Sales / Best Buy. All in all we…read moregot 3 new appliances - Stove, Fridge and W/D. I would give the sales and shopping experience a 5 star review. The sales team there was simply great. Having the online component with Best Buy is really handy for research and then going into the store to finalize things. Pricing was very competitive and best we could find in the area. The install was mostly good. We had some back n forth with one installer and ultimately all the work got done. Just felt like the first installer was being lazy and didn't want to finish the job properly. Of course they outsource the actual install to a local crew and so proper way to enforce things. All in all great, experience and would definitely use them again.

I purchased a LG 4 door fridge. I even paid for the warranty. My fridge has been warm for 1 1/2…read moreweeks. Pacific sales hard to get to speak to me The Warrenty has Technitran to fix my fridge. Someone was supposed to come last Thursday never showed I thought to wait all day the next day. By the way when I made the appointment I selected the afternoon because I don't sleep well. I spoke to someone named David on Friday afternoon who told me he called Friday morning and I didn't answer the phone so he left a voice message to see if he could have come that morning. I don't fall asleep until 4-5 o'clock and I made Technitran aware when my fridge first broke. There is a lot more that occurred and I was supposed to have someone come here to add stuff to make the fridge cold again. There is so much more to tell. I will never buy from Pacific Sales again. They are a disaster. Don't seem to care about their customers Mary Jean Boutelle

I love this Home Depot! I recently purchased both a refrigerator and a stove from this Emeryville…read morelocation and I had an amazing experience both times. I didn't have to wait long to be assisted, in either case, which was the first gold star from me! Alex Chavez-Montes (Appliance Specialist) helped me with my GE refrigerator purchase last week and TJ Jones (Kitchen & Bath Design Consultant) helped me with my Frigidaire Stainless Steel Range purchase today. Both Alex and TJ provided exemplary customer service to me and both were very knowledgeable about appliances. Alex provided great advice and really cared about my satisfaction with the product. TJ was an absolute delight to work with and she went above and beyond to ensure that I was well taken care of. It was just a pleasure doing business with both of them and I wouldn't hesitate to work with either of them again. Plus, 3 years ago, I also purchased my GE washer and dryer from this Home Depot. I have been extremely pleased with every appliance purchase I have made at this location. They sell quality appliances and they are reasonably priced for great value. This is my go-to store for excellence in service and appliances!

I'm leaving a 5 star review specifically because of the employee KAT. She just went above and…read morebeyond to help us with an online order that we had to pick up. We had been having an ongoing issue with this order and had called the main line multiple times. We finally decided to go into the store and Kat helped us. She was so helpful, positive and cheerful! Thank you Kat!

We had a great experience. Paul was easy to reach while we were planning and scheduling the work…read more They handled many things we needed such as moving the appliance into the house and hauling away the dryer. Their work was technically accurate and efficient. They prepare the work area and clean up thoroughly. I highly recommended Bay Area Appliance Installation.

We had a great experience with Paul and his team member from Bay Area Appliance Installation. We…read morepurchased a new GE cooktop from Costco, but our existing countertop cutout was too small and Costco's installers were unable to make any countertop modifications. I found Bay Area Appliance Installation after reading their reviews on both Yelp and Google. What stood out to me was their experience not only with appliance installation, but also with countertop cutting, including Corian, which is what we have. When I called Paul, he was already booked about two weeks out, so we scheduled the next available appointment. He provided a four-hour arrival window two days beforehand and arrived within that timeframe. Paul and his team member professionally cut the Corian countertop, installed and secured the new cooktop, and tested everything in less than an hour. The cooktop fits perfectly and the finished installation looks clean and well done. They also went above and beyond by taking away the cooktop box and plastic packaging and bringing our old cooktop down to the garage for us. I had told them I did not need haul-away service for an additional cost, so I really appreciated that they still helped move it out of the kitchen instead of leaving it there. We were very happy with their professionalism, efficiency, and quality of work. Pricing was fair, and I would definitely recommend Paul and Bay Area Appliance Installation to anyone needing appliance installation or countertop modifications.

Matt is always a pleasure to have to help us. He's smart informative. He knows his product. He…read moredoesn't do a hard heavy of sale but he explains why that might be a better idea than to going cheap because when you deal with electronics, you want a good product. We always enjoy coming in, and I recognized him immediately because of the customer service we've had from him in the past I knew that it would be a perfect evening. Thank you for taking such good care of my wife. She got exactly what she wanted .

This photo was taken at 12:09 A.M on 10/2/26 the day of the Pokemon 30th anniversary drop and not a…read moresingle person is sitting in their chair. Do you have any plan of enforcing you "ghost chair" policy?

I found Gabe after being in discussion with another repair person for far too long. Gabe was…read moreresponsive and we had an appointment set up within a week. He came out and fixed one of the ovens within minutes and lots of other tasks that did not prove to be as easy. But Gabe kept plugging through and got it all done. I love this vintage stove and I never considered getting rid of it, but it really needed work. Gabe was just the guy for the job. Highly recommend! Before and after photos attached.

Gabe is a magician with appliances and a very nice man on top of that. He is the only person who…read morewould work on my old Westinghouse electric oven and I am incredibly grateful he is around. Super careful, trustworthy, and neat.

Highly recommend Zuta Appliance Repair!!!…read more Mergen came out to diagnose and repair my 13 year old fridge - I can't say enough good things about the service I received from him! About a month ago, I had an ice dam in my fridge's freezer drawer, which I cleared on my own because I thought that perhaps the freezer hadn't been closed properly which can cause this to happen. Fast forward one month, on a Wednesday morning I reach into the main fridge compartment and realize it's not cold. Same problem - there's an ice dam in the lower freezer drawer. Now I realize this is a problem for the professionals. I call the appliance repair folks I've used in the past and they can give me an appointment for two days later (Friday) for a diagnosis; then it will be sometime the following week when they'll return with the parts to fix the problem, presuming it's fixable. I feel a bit panicky and trapped with the problem, but I take the appointment. After drinking my coffee my brain comes to life and I start searching Yelp for appliance repair companies with lots of good reviews and I came across Zuta. I also looked at the unhappy reviews and I liked how Zuta responded to these reviewers as well, so I gave them a call. At first I wasn't sure it was going to work out, but then I scored an appointment for 1-3pm the same day - yay! At about noon, Mergen texted me and he said he'd be at my place in 25 mins - now he was running early - that's even better!! He arrived when he said he would and presented himself in a very professional manner. I told him my story and he said it was likely one of three things and in about 15 minutes he'd narrowed in down to the control board. So gave me an estimate on the total repair and parts, then he asked if I'd like to be able to use my fridge while we waited for the parts to arrive, likely the following week. Of course I said YES. So he took the back of the freezer compartment off and we could see the completely frozen coils, which he set about defrosting with a steaming tool. It took at least 30 mins to melt all of that ice and he was so patient the entire time. The drip pan overflowed, so he pulled out the fridge, took off a back panel, and siphoned the water out of it, and then together we mopped up the floor. The icemaker wasn't functioning anymore either, so he added that part to the order as well for less than the one I was planning to buy elsewhere. When he left, I had a functioning fridge and was able to go out for the evening without any worry about the fridge and my food. He said it would last until the parts came in. Only two days later, on Friday, he texted me and said he could come by to complete the repairs. We agreed on a time to meet and he was there! In less than 30 minutes, he'd install the control board and the new ice maker, and the freezer and fridge compartments started to get cold. He showed my how my ice maker also had water in the tray. He said he'd text later to check how things were progressing and he left. About 10-15 minutes later, he was back at my door because he wanted to ensure he'd correctly programmed the control board (it's a universal part) and he showed me what he was doing, verified it was correct and left again. At about 7:30, Mergen texted me and asked if the ice maker was making ice and it was. In fact, it's been making about a load an hour ever since! And the fridge ran continuously for about 24 hours, then settled into it's normal rhythm - which it hadn't had for a very long, long time. So, I was never without a fridge and didn't lose any food and my fridge was permanently back in business in two days, which it would not have been if I'd gone with my old repair place. Fingers crossed I won't, but should I need appliance repair in the future I know who I'm calling!

Responded quickly with availability and price. Came out and fixed the oven on the spot! I've used…read moreZuta for two appliances now and their service has been superlative!