I cannot say enough good things about Home Wise! I have always purchased appliances from big box…read moreretailers, assuming there was some advantage in pricing or service. After this experience, I honestly cannot imagine buying another appliance anywhere else. First, let's talk about the incredible turnaround. I placed my order at NOON yesterday, and by NOON today, my new dishwasher had already been delivered and installed. Literally 24 hours from ordering to installation. Amazing! I had a few questions about delivery, and the customer service team was incredibly friendly, helpful, and responsive. They promised I would receive a text with my delivery window by 6:30 PM, and at exactly 6:30, there it was! I had explained that our HOA only permits deliveries and installation between 9 AM and 4 PM. They listened, noted the restriction, and scheduled my delivery between 10 AM and 2 PM. That may sound simple, but after dealing with other retailers who repeatedly ignored delivery instructions and required multiple reschedules, it was a breath of fresh air. And it gets better! Home Wise sent me a link to track my delivery team in real time, so I knew exactly when to expect them. What a fantastic customer experience! The installation team was equally impressive. Both gentlemen were friendly, professional, and careful with our brand new hardwood floors. They made sure everything went smoothly and asked whether I had any questions before leaving. From ordering to customer service to communication to installation, the entire experience was seamless. Home Wise did exactly what they promised, when they promised, and made the whole process effortless. This is genuinely game changer level service. I cannot recommend Home Wise highly enough, and the best endorsement I can give is that I'm already getting ready to order our new refrigerator from them! Thank you to the entire team for such an outstanding experience!

Salesman was knowledgeable about the features and helped us nicely…read more But delivery people will not follow time windows. We said morning, so 5:30 day before they email to say the only possible window is 12:30 to 4:30. And threaten a cancelation charge, never mentioned during the sale. We're switching to Friedman's who we used to use before Airport.

5 Stars to Denis at Urban Appliance Repair. He was able to…read morerepair our Dryer which needed an overhaul, and now it runs like it was brand new! Denis is extremely thorough, Professional and timely. We had excellent communications via emails and texts, no issues at all. This is our second time having Denis fix appliances, last time was our stove. I highly recommend Denis at Urban Appliance Repair. Thank you very much Denis, it was a pleasure doing business with you ! Dave G.

Responded quickly to initial and later texts. Professional…read more Ultimately advised to not repair the fridge, (sadly multiple times the freezer failed) and applied only partial fee for coming out. Would call again!

Had some Washer issues and needed some quick help. Without doing much research, I replied to the…read morefew that did respond to my requests via Yelp. All were about the same fee for some over and some under. I took the middle road and the most responsive to my requests. Bay Area Appliance came through quickly and an appt was set. Within a day the issue was confirmed/identified and part needed to be ordered. It came in 1 day and through some unforeseen items delayed the install (I had to remove a cabinet), Michael came back promised and went to work. A couple days later Im back in action and a couldnt be happier. Bay Area Appliance is responsive, timely and reasonable with cost. I couldnt be more happier with the service provided and recommend anyone looking for appliance repair to this company. For reference, I had a broken pump in my LG front load washer and it was stacked - decided to replace some water hoses while at it as part of the refresh Bay Area Appliance did it without hesitation. Thank you for the service and Ill save the contact info for any of my future appliance repairs! Thank you.

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

Just finished with the install on a washer/dryer combo from Pacific Sales / Best Buy. All in all we…read moregot 3 new appliances - Stove, Fridge and W/D. I would give the sales and shopping experience a 5 star review. The sales team there was simply great. Having the online component with Best Buy is really handy for research and then going into the store to finalize things. Pricing was very competitive and best we could find in the area. The install was mostly good. We had some back n forth with one installer and ultimately all the work got done. Just felt like the first installer was being lazy and didn't want to finish the job properly. Of course they outsource the actual install to a local crew and so proper way to enforce things. All in all great, experience and would definitely use them again.

I purchased a LG 4 door fridge. I even paid for the warranty. My fridge has been warm for 1 1/2…read moreweeks. Pacific sales hard to get to speak to me The Warrenty has Technitran to fix my fridge. Someone was supposed to come last Thursday never showed I thought to wait all day the next day. By the way when I made the appointment I selected the afternoon because I don't sleep well. I spoke to someone named David on Friday afternoon who told me he called Friday morning and I didn't answer the phone so he left a voice message to see if he could have come that morning. I don't fall asleep until 4-5 o'clock and I made Technitran aware when my fridge first broke. There is a lot more that occurred and I was supposed to have someone come here to add stuff to make the fridge cold again. There is so much more to tell. I will never buy from Pacific Sales again. They are a disaster. Don't seem to care about their customers Mary Jean Boutelle

I love this Home Depot! I recently purchased both a refrigerator and a stove from this Emeryville…read morelocation and I had an amazing experience both times. I didn't have to wait long to be assisted, in either case, which was the first gold star from me! Alex Chavez-Montes (Appliance Specialist) helped me with my GE refrigerator purchase last week and TJ Jones (Kitchen & Bath Design Consultant) helped me with my Frigidaire Stainless Steel Range purchase today. Both Alex and TJ provided exemplary customer service to me and both were very knowledgeable about appliances. Alex provided great advice and really cared about my satisfaction with the product. TJ was an absolute delight to work with and she went above and beyond to ensure that I was well taken care of. It was just a pleasure doing business with both of them and I wouldn't hesitate to work with either of them again. Plus, 3 years ago, I also purchased my GE washer and dryer from this Home Depot. I have been extremely pleased with every appliance purchase I have made at this location. They sell quality appliances and they are reasonably priced for great value. This is my go-to store for excellence in service and appliances!

I'm leaving a 5 star review specifically because of the employee KAT. She just went above and…read morebeyond to help us with an online order that we had to pick up. We had been having an ongoing issue with this order and had called the main line multiple times. We finally decided to go into the store and Kat helped us. She was so helpful, positive and cheerful! Thank you Kat!

We had a great experience with Paul and his team member from Bay Area Appliance Installation. We…read morepurchased a new GE cooktop from Costco, but our existing countertop cutout was too small and Costco's installers were unable to make any countertop modifications. I found Bay Area Appliance Installation after reading their reviews on both Yelp and Google. What stood out to me was their experience not only with appliance installation, but also with countertop cutting, including Corian, which is what we have. When I called Paul, he was already booked about two weeks out, so we scheduled the next available appointment. He provided a four-hour arrival window two days beforehand and arrived within that timeframe. Paul and his team member professionally cut the Corian countertop, installed and secured the new cooktop, and tested everything in less than an hour. The cooktop fits perfectly and the finished installation looks clean and well done. They also went above and beyond by taking away the cooktop box and plastic packaging and bringing our old cooktop down to the garage for us. I had told them I did not need haul-away service for an additional cost, so I really appreciated that they still helped move it out of the kitchen instead of leaving it there. We were very happy with their professionalism, efficiency, and quality of work. Pricing was fair, and I would definitely recommend Paul and Bay Area Appliance Installation to anyone needing appliance installation or countertop modifications.

Great communication and super fast install. Very easy to work with, explained all the options and…read moremade it easy to understand what my choices were and how much they would cost.

Matt is always a pleasure to have to help us. He's smart informative. He knows his product. He…read moredoesn't do a hard heavy of sale but he explains why that might be a better idea than to going cheap because when you deal with electronics, you want a good product. We always enjoy coming in, and I recognized him immediately because of the customer service we've had from him in the past I knew that it would be a perfect evening. Thank you for taking such good care of my wife. She got exactly what she wanted .

If you have plenty of money and absolutely no information technology prowess, consider signing up…read morefor Geek Squad service. I am not being sarcastic. This is not a support service, it is a shipping service. A task you could perform at home in around 50 minutes, it will take Geek Squad more than 3 days. These service plans are only useful when they replace your device outright. After paying an annual fee for the total protection plan and over $3,500 for a laptop computer, a clerk wearing a Geek Squad Polo suggested I reload windows, or he suggested they could do it for me. There was no offer to run a diagnostic to see if I had a hardware problem, and he obviously had absolutely no technical knowledge of the product they sold me. He blamed the problem on Windows 11. That might be the problem, but there was no mention about defective operating systems when I paid $3,500 for the laptop. As is the case with most amateurs, the first course of action is the nuclear option, wiping it all out and starting from scratch. While I'm sure some absolutely technologically illiterate folks have some satisfaction knowing they can drop their computer off for weeks at a time, if you have enough knowledge to control all delete and stop a task, you already exceeded the competency of the Geek Squad. Do it yourself and save yourself the money. And under no circumstances, sign up for the total protection. You can tell that the best buy Geek Squad folks even think it's a rip off.

Gabe is a magician with appliances and a very nice man on top of that. He is the only person who…read morewould work on my old Westinghouse electric oven and I am incredibly grateful he is around. Super careful, trustworthy, and neat.

I found Gabe after being in discussion with another repair person for far too long. Gabe was…read moreresponsive and we had an appointment set up within a week. He came out and fixed one of the ovens within minutes and lots of other tasks that did not prove to be as easy. But Gabe kept plugging through and got it all done. I love this vintage stove and I never considered getting rid of it, but it really needed work. Gabe was just the guy for the job. Highly recommend! Before and after photos attached.

site was easy to use in setting up the appointment. downside was that the assigned technician rah…read moreinto various delays which were not communicated to the dispatch system. my appointment was 5 hours later than scheduled. The tech was sincerely apologetic and did an excellent job fixing the problem

Mergen was great. He visited earlier this week to assess the problem with our stove (dead ignitor…read morecable) and our dishwasher (dead inlet valve). Upon receiving the parts, he texted me to schedule a Saturday morning visit to install the parts. Just over an hour later, both appliances were working and life was better. Will definitely reach out to Zuta again when we need appliance repairs.