Pagnano's is an old-world style hardware store, where the staff actually know there stuff…read more As soon as you walk in to Pagnanos, you will be greated and asked if there is anything they can help you find. Name something - anything - and they will instantly rattle off the isle number and which side its on. They give out free popcorn. Love that. Reminds me of a hardware store that I used to go to as a kid. Great personal touch. Parking is always easy. You can be in-and-out within 2 minutes with that hardware item you need.

Today was their last day. I managed to get one last shopping stop in as they were literally packing…read moreup the stuff left. They had a bunch of stuff for free outside for anyone to take, which says a lot about this business. Just bought a home and Mik, Lacy, and Frank have all been helpful in helping me figure out what is useful and what might not be. Will definitely be taking my business to see them for their excellent customer service at the South Shore location even if it is a farther drive from my daughter's preschool because I appreciate their honesty and loyalty to the customer's goals and needs. Will definitely miss the 50% off but I enjoyed it while it lasted! Thanks Mik, Lacy, and Frank!

I was not able to find three florescent bulb that needed to be replaced. The staff was willing to…read moretake the time to assist me in finding the correct items. The cost of the bulbs was excellent value but what I truly appreciated was the service provided.

So frustrated. I show up at 8:53. I need three paint samples. Nice guy says he will be right with…read moreme. I wait. This is how it always is. There's four people on the floor. All of them are doing whatever it is that they're doing, the store is practically empty but yet nobody can help with paint supplies. Finally they ring me up at 9:38 in the morning, the entire process took almost an hour, and he didn't even make it right. It wasn't like he discounted one of the paint samples. It wasn't like he recognized that this process had taken this long. Never again..

The helpful staff at Encinal Hardware will get my business from here on out. They carry nearly…read moreeverything under the sun.

Very helpful staff! I went in here to look for oven cleaner, and I was advised to use a heavy…read moredegreaser instead. Hey, makes sense. Lots of choices and prices.

I highly recommend shopping at Pagano's Hardware. Their customer service is outstanding, and their…read moreprices are fair. While some items may cost a little more than they do at the big-box stores, I prefer supporting a locally owned business that truly values its customers. I shop there for hardware, plumbing supplies, paint, gardening products, and a wide variety of other household needs. I've been a loyal customer for decades, and they continue to earn my business with their knowledgeable staff and exceptional service.

What happened to Local Alameda Business Pride? I can't tell if I just went to Pagano's... or Home…read moreDepot. Sunday morning, I walked in, maybe 1-2 customers in there. I was greeted, which let's be honest, I should be. No offer to help me find anything. The stock was beyond half of what could be there. Are they closing? I finally found what I was looking for, buying the last of all 3 items in stock from the shelf. I get to the register, where the young lady has to put away her mobile phone, stopping her from texting, scrolling, posting, who knows.. No acknowledgement, no "did you find everything you were looking for".. just sullen silence. She rings me up, I tap and gather my things, and begin to walk away. Then, I stop and say, "You're Welcome" to which I receive a blank stare. As I'm walking out, I say out loud to her, and the woman in the paint area, "You know, I came here to support local Alameda business. I could have just gone to Home Depot and paid less. The least you could do is Thank me for my business". The girl at the register says, "I said Hello to you when you walked in". Yeah, cuz that's exceptional customer service. I hope I didn't pull you away from staring at your phone too long, to do that. And this, Alameda Businesses, is what not to do.

I'm not sure why I enjoy shopping here but the idea of "having to go to the hardware store" makes…read moreme smile, in contrast to pretty much every other errand. Very helpful and available staff.

For starters: apparently this place closes at 5:30pm not 6pm as stated online…read more As soon as I walked through the gates at 5:10pm this female worker told me they were shutting down in 10 minutes. No hello, just pretty abrupt and borderline rude. Regardless I planned on being quick as I was just looking for a sun friendly white flower plant and I was hungry and ready to go home. I asked a male worker a quick question about the layout cause it was my first time and he was super helpful and even told me to take my time. Not even 10 minutes after that interaction, I literally picked out the plant I wanted, mime white, and as soon as I picked it up the same female worker told me they were going to close and basically told me to leave lol. I put it back down and said "I guess Ill just leave then" and under her breath, back towards me, said "yeah the website is pretty confusing"... Hmm I dont think it's confusing when its clearly marked 6pm closing. Someone should just update the times! Anyways poor first time experience and would not return. Only reason its not getting one star or below is because at least one person was welcoming and I noticed they were dog friendly.

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

I really want to support local businesses like Cole Hardware. In a world dominated by big-box…read morestores and Amazon, it's great to have an independent hardware store serving the community. Unfortunately, this visit was frustrating. I placed an online order that was estimated to be ready in 15 minutes. I intentionally waited an hour before coming in, but I still had to wait while my order was put together. It honestly would have been faster to walk the aisles myself, grab the item, and pay at the register. What disappointed me even more was the customer service at the front counter. The staff I interacted with came across as dismissive and unfriendly, which made the experience feel less welcoming than I expected. I genuinely want to keep supporting Cole Hardware because local businesses matter. I just hope they can improve the online pickup process and provide a friendlier customer experience. Those two changes would make a big difference and would keep me choosing them over the convenience of Amazon.

I bought vinyl from this store. They have a lot different varieties to select. The price is very…read moregood compare to big stores. Overall I am very satisfied with the quality.

This weekend I needed parts for a vintage lamp I had just bought. I walked in carrying the lamp and…read moreno sooner had I said "I'm looking for the globe that goes with this" than the guy working there replied "We can't help you." I was surprised to be dismissed so quickly so I made the motion of looking around like I wanted to see some options. I gently pressed and he again stated "We can't help you." Then he told me to go to Bed Bath & Beyond. 1. I was there because I wanted to support a local business. I could have easily tried Lamps Plus first 2. Before you summarily dismiss a customer, maybe show her the globes you DO have and explain why they would or wouldn't work for her particular lamp 3. This is a 60-year-old lamp...I doubt Bed Bath and Beyond would have what I need So I went to Ensler Lighting in Berkeley and spent my $$ there instead. At first the guy at Ensler also wasn't certain he had what I needed, but guess what? He took the time to look around and experiment and ultimately he was able to jury-rig something that worked great. Imagine that?

I recently had a new garage door installed, and I wanted to touch up the wood frame around the…read moredoor. So I went down to the Sherwin-Williams store to get a small can of paint. I had a great experience in the past, so there's no reason to go anywhere else. Went in and matched up my sample with the colors on display. Told the man at the counter what I wanted, and he went in the back to mix it. I had to wait a bit as contractors were there picking up barrels of paint. Okay, I got my paint, and I grabbed some small brushes. Good paint, good service, free parking. Located at Marina Village shopping center next to Bank of Marin.

thank you for the great customer service once I explained I am not an expert at buying.paint It was…read moreexplained to me very well. I even got a little bit of customization. I'm very pleased. My wall should look great in my kitchens

We remodeled our kitchen without a designer and I was happy to find Sincere Home. The best part of…read moreSincere Home is Kevin - they should give him a promotion! We visited several cabinet stores and most places only had MDF cabinets, but we wanted solid wood so that it would last longer. However, we didn't need fully custom cabinets. MDF cabinets are much cheaper around $5K for our project, but we ended up spending about $25K on ours, which were made in America. Kevin was able to lay out all the cabinets for us and discussed functionality. We're very happy with our lazy Susan corner cabinets, and having built in trash and microwave cabinets. He also helped us update the design after the demo too. Kevin's design was really helpful and we even used them for submitting our permit. I think a designer would have charged at least $5K, but I had a clear idea of what look and materials I wanted so and I was glad to commit the savings to better materials. 4 stars instead of 5 stars, because I think the management is very inflexible. We received the wrong size trash cans and I had to purchase my own, but did not receive even a $100 credit after spending so much there.

Love this place. great customer service. I work at a renovation company and will advise our clients…read moreto go to Sincere. They are often pleased with the experience. I appreciate that they are family owned!

Versailles Pharmacy is an AMAZING pharmacy! I can't say enough good things about the stellar…read moreCUSTOMER SERVICE that goes with using their services. I had a problem with the pharmacy I was trading with several years ago, and spoke with a pharmacist at Walgreen's about moving my Rx's to them; i was assured I'd not have a problem with a couple of my Rx's. Two days later, man were there problems. Needing my medicine, I stopped in here. I was treated like a Prince! I've never looked back. Phillip and Maryellen are some of the best people you'll ever have the privilege of working with. The folks on the Hardware side of the business are also friendly, knowledgeable and just nice people. Oh, did I mention that both of these businesses are independents? They are. As the son of a pharmacist and drug store owner, I truly appreciate not having to spend my money with a big corporation establishment, and just being a number. You know the corporations that took down most every small drugstore in towns across the country in the span of about 10 years? The same way Agent Orange did the same damned thing with all of the independent hardware store. If I could, I'd give Versailles Pharmacy a hundred stars. Now, this is how you treat customers! I actually like coming here a couple of times a month and seeing people I consider friends.

I also switched from CVS to Versailles when CVS continunally did not have the prescriptions I…read moreneeded in stock and would not get them in for weeks. Versailles had them in stock and I picked them up the same day. I am thrilled to have moved my prescription to Versailles pharmacy. No line, sweetest pharmacist and just a much better and friendlier experience than CVS.