Had a great experience having my dryer repaired by Mark. At no point did I feel pressured into making the repair. He just gave me the facts and let me decide for myself. It was a no-pressure, informative approach that I appreciate when you're dealing with something you don't know anything about. Mark was calm, friendly, approachable and professional. He clearly explained and showed me what the issue was, how it happens, and how to properly maintain the dryer going forward. He cleaned up after himself (which I appreciate) and I was left with an almost new dryer! Hoping I won't need to but will definitely be reaching out again when the next appliance goes out! read more

Zuta was the second company I contacted after the first one proved unhelpful. I was in need of two repairs: A clothes dryer and a dishwasher. Bo responded quickly. He showed up when he said he would and communicated with me throughout. I am currently renting out my house and not residing there, so good communication was particularly important. He quickly diagnosed and repaired the dryer. The dishwasher was more complex. Again, he communicated with me on a regular basis. When it looked like the repairs would be expensive, he walked through the options with me and showed that a replacement would likely be the better choice, even though he would have made money off the repair. In the end, I did choose to replace it and Bo didn't charge me for the time he spent working on the dishwasher. I would definitely use Zuta again. Some of the qualities I liked about the experience was Bo's competence, honesty, reliability, good communication, and the quality of his work. read more

Our Whirlpool Range was having issues. The top oven would not ignite and the burners weren't as efficient as they could be. I called Zuta after living with the busted oven for a couple months and they were able to send a technician that same day. We should have called sooner! The technician, Mark, was great! He had excellent "bedside manner". He explained the different scenarios that might be causing the problem and then proceeded to diagnose the issue. Once diagnosed, we received an explanation and a transparent quote. Mark made the repair to the oven and serviced the burners quickly and efficiently. The whole experience was pleasant, professional and even enjoyable. I highly recommend them and would use them again, based on this first impression. read more

Quick response to my query from Penny. Mark was dispatched for a same day appointment. He brought the needed part with him. It was installed without any muss or fuss. Recommended. read more

Used Yelp to find licensed services to troubleshoot and fix both my dishwasher and washing machine. Was able to quickly setup an appointment for next day service. Correspondence was great in that the service technician contacted me and arrived early. Both assessments resulted in potential solutions to correct the problems but nothing definitive. The proposed costs either equaled or exceeded the price for new appliances. The technician overall was friendly and informative but I couldn't believe that I was being charged $85 for the dishwasher and $139 for the washing machine and no actual repairs being done. Talk about feeling like I got robbed without a gun is an overstatement ! read more

We received great service with Zut and highly recommend them. We have a dryer and dishwasher which needed someone to look at, and Zut Appliance was able to come out quickly. The technician arrived on time and assessed each appliance. We appreciated his recommendation to hold off on the dryer since the cost of replacing the part wasn't going to make much difference in its performance. He repaired the dishwasher door, and made a return visit when the same issue reappeared. He took extra time to center the dishwasher and readjust the legs as well. Again I highly recommend Zut! read more

Had a good experience with Mark. He gave updates on his ETA, which was on the earlier side of the time frame window I was given. He brought the parts he suspected he would need after I explained my washer problem and the provided photo of my model number, etc. Mark asked a lot of good questions to better diagnose the issue and explained why the problem was occurring. Zuta was not the cheapest quote I received, but I proceeded with them because of their great customer service. Mark was very proficient and gave me many tips on how to extend the life of my washer. I would recommend them and would use them again. read more

Service Technician assigned was very experienced and a straight talker. He provided good and thoughtful review of the issue and made a thoughtful, pragmatic suggested remedy (with a couple of steps) to the issue. When applied, the solution worked. Much appreciated. I would recommend this company, based on this experience. read more

Zuta was a pleasure to work with on a complicated repair of my old Wolf's broiler. They stuck with it and got it done. Very happy!

Absolutely awesome experience with Zuta, they were knowledgeable, educational, and cost-effective. Great communication along the way as well. Couldn't recommend this team enough! read more

Got next day appointment for broken Bosch dishwasher. Mark, the technician, was efficient, explained the reasons behind the issue and even offered pro tips on how to maintain the machine. Problem was fixed quickly. Highly recommend Mark and Zuta read more

First repair did not hold. Zuta is planning to send the tech out again to see if he can figure out what is going wrong and address successfully. read more

Good. Fast. Did the job. Eighteen billion dollars for two screws, but at least I didn't have to figure it out.

I had Mark come out to look at my dishwasher. While we ended up deciding not to move forward with the repair, I was really impressed with how thorough and professional they were. They took the time to explain how my dishwasher works, what likely caused the issue, and gave me honest advice about when a repair is worth doing versus replacing. What really stood out, though, was that they went above and beyond -- they even gave me some great maintenance tips for my washing machine and showed me how to clean the gasket and clear the drain holes to prevent odors and buildup. That kind of extra effort is rare and really appreciated. I'd absolutely call this company again and would specifically ask for Mark next time. Super knowledgeable, honest, and genuinely helpful. read more

The technician Bo is knowledgeable, patient, honest and punctual. Lesson- learned the company has an AD for $25 discount for repair. I was unaware that you need to request for the $25 credit while making the appointment . This will enable them to charge your repair accordingly. read more

My almost new Miele washer dies, family is slightly panicking, and I call the top referral on chatGBT, Zuta Appliance Repair, in Berkeley. They were quickly up to speed on the call, the woman was knowledgeable, got me scheduled easily, and answered all my questions without needing to be prompted, including pricing. Mark shows up on time, texted when he was a few minutes out, and from the very beginning I liked him, intelligent, friendly, and gave me great advice. He was clearly interested in saving me from unnecessary expenditure, and was very open to giving advice as to how I could trouble shoot it, offering to come back if necessary. Miele is a difficult company to deal with, and Mark was detailed in his instructions all of which made sense and were easy to follow. And here's where Mark and the Zuta really showed themselves. I still needed help after trying to make the initial fixes, so, I'm calling for more help, more tech support, cause my family now needs laundry done, and instead of getting tired of me, they're answering texts and offering more help. I call the shop,...again, she remembers me by name, and the job, she's super friendly, tells me that Mark is going to be in touch, there are several back and forths, every time we talk she remembers me, and has all the details in mind. She clearly cares, follows through with everything she says, always when she said she would. Mark calls me, and walks me through the next phase of fixes. Mark's on long days, calling me on a Saturday, not trying to get off the phone, very positive, clearly cares, and his advise is solid and very clear. I can't over emphasize how grateful I am to have him and the shop being so supportive, with my family looking at me,...big question marks in their eyes. This goes on for more than a week, Mark continues to call me when I'm needing advice and he's even getting on the phone with Miele (1hr hold times average) and getting info for the fix that I'm trying to do, they're not charging me for all this, I'm stunned, I haven't had this kind of interaction with a business since.... there were Pterodactyls flying the skies. So today, after work Mark calls me again, and this time I find the problem, texting him pics, and he's looking at them and giving me a whole new slew of advice. Again, at no charge, by this point in the process I spent $85 total, for the initial service call. Zuta appliance is the best service experience I've had in years, I feel like paying them for the time they didn't charge me, just on principle and good manners. I will never look for another appliance repair again, can't overstate how much I recommend this shop. read more

Our KitchenAid was leaking water for over a year and I was procrastinating way too long to get it fixed. Push finally came to shove and Mergen,our repair guy, came through. He was courteous, thorough, and clean in finally fixing a clogged drainage pipe. I'm definitely going to use Zuta again. read more

To begin, the customer service over the phone with the ladies, and in person with the technician, Mark were excellent. They were kind over the phone, and Mark was clear and quick, explaining the reasoning behind what he was doing and why. Additionally, he arrived promptly and was able to come to repair within days. However, the price was a bit unfair. We had a water leaking from the fridge on the freezer side. He said that they just needed to steam the water line and the leaking would stop. The process was quite simple after removing things from inside the fridge, he used a steamer to melt the ice. But, the cost ended up being $300 for 40 min of work! Then, after calling and asking about the price, they said it was a Service/Maintenance fee, which I understand but I'd rather of paid the $85 diagnostic fee and melted the ice myself! Overall, I didn't have a terrible experience with them, but the price was over the top for just steaming a water pipe, and it only taking 40 min. read more

The owner called back asking for feedback. Seemed earnest and genuine about making it right. Will try his services again.

Mark Gonzalez was our repair technician and he was excellent. He was knowledgeable, he was efficient, he was friendly, he had a lot of information that was helpful for us making a decision as to how to go forward with our problematic Samsung icemaker in our refrigerator door. read more

Zuta Appliance Repair - Do not buy a Samsung refrigerator that has a built-in icemaker in the door - Appliances & Repair Near Me - Berkeley, California

Mark came to fix my dishwasher last Friday. He let me watch him and explained clearly how he detected the malfunction, which in this case was resolved by cleaning the water exhaust. It was my first time with Zuta Appliance Repair. I will call them again if I have appliance to repair in the future. Their price is competitive with other outfits. I highly recommend them. read more

Best experience! The Technican did a great job, made good recommendations. The service was fast, clean and efficient. .

Bo came by less than 24 hours from when I originally reached out. He was communicative and so so kind despite having two lively toddlers and a dog greet him upon arrival. He went the extra mile to explain exactly what was going on with our oven. Replaced the part super quickly and was just a joy to work with. Highly recommend Zuta for all of your appliance repair needs! read more

Bad ,bad, bad. Twice came to our home to fix fridge. I said needs new gaskets because fridge door is not having the suction. " No you are not closing the door . ' I also was having trouble with dishwasher kinda fixed that,,,,But he broke my disposal.And, they kept charging me..... I've thrown out so much food. Called ,they said sure we will come over, but charge another fee, just to show up. I said really ?....We as consumers have no recourse. And, take advantage to us..... Don't us them. read more

I wish all home repairs were this easy and enjoyable. I called Zuta at 8 am about my broken dishwasher and they had a technician, Mark, at my house before noon on the same day. They were clear about the diagnostic cost upfront, which I appreciated. Mark was fantastic. He diagnosed the issue in minutes, explained the cost to fix it, and then walked me through exactly what went wrong and how to prevent it in the future. He was very articulate and professional. After he finished the repair, he spent extra time giving us tips on how to care for both our dishwashers and our washer/dryer. The price for the repair was very fair. The service was fantastic and I'll be calling Zuta (and asking for Mark!) for future appliance needs. Highly recommend. read more

Originally this was a 1 star review, because in 3 trips they could not fix my fridge. But the owner read my review contacted me and refunded the labor my order so I am bumping it up to 4 stars. The service wasn't great but the owner was. read more

Zuta came out immediately and diagnosed and fixed our issue with our dryer. It did take two visits due to parts being ordered but in the end it all worked out. They did a fine job and I will be using them again. read more

I can't recommend Zuta enough: great experience from start to finish. We needed our dishwasher to be properly re-installed after the brackets came loose do to an improper original install. Penny responded to my request on Yelp almost immediately and got me scheduled for the next day with Mark. Mark arrived within the expected service window, and since Penny had asked for the model number on our dishwasher in advance, he showed up with the proper replacement brackets ready to go. He was courteous, friendly, and did a great job explaining how the appliance was installed incorrectly the first time and why the way he was redoing it would be way more secure (he also educated me on proper cleaning and maintenance to prolong the life of the machine). Best of all, he was able to bend the old brackets back into place so that they'd still be usable, which saved me almost $100 on parts. Thanks for the huge assist, Mark! Will definitely have Zuta out again for any of our appliance needs. read more

Roberto diagnosed and clearly explained the issue with my refrigerator and my options which was greatly appreciated.

We're using Zuta Appliance repair already for years, they fixed our washing machine and dryer, and recently our old fridge. They never over charge, also check on you after awhile to see if everything is working, and what I love that they will dig into the problem an till they find a cause of it! Very very recommended! read more

The first time the Zuta appliance repair person showed up late for the scheduled appointment, he glanced at the machine and didn't even touch it to tell me which filter was the problematic issue. My partner (who booked the appointment but had to go to the office that day so I was the one who let in the repairperson) was amazed to hear that the repairperson diagnosed the problem without even touching or examining the sensor. The second time the Zuta appliance repair person sent me an SMS that they were 15 minutes away, but now it's been 60 minutes and I'm worried they are lost. I'm trying to call back the missed call from another line that tried my phone 60 minutes later, but nobody's picking up and nobody's showed up at my door. Well, maybe third time's a charm? Alex shows up on time as expected the following day and debugs my problem in an hour. Our dryer has a borked condensation pump which needs replacing, and likely will be under warranty. THANK GOD FOR THIS GUY! read more

Let me start of with the good - Zuta was very quick to respond to my request for service. They are local and scheduled service for the next day. The technician was prompt, polite and respectful. What happened - On the morning of Friday, 9/20 my wife was washing a load of laundry when we had a power outage. When the power came back on our washer would not continue the cycle. it would show error E03 and F01. After doing some research it was confirmed to be an issue with the water sensor/pump/drainage. Nothing I did seemed to work so I called for service. The bad - The technician came by and took the top off the washer. The washer is a Maytag MHW8200FW0. He was able to reset the electronics, unlocked the washer door (so we could take the close out) and started a cycle. He said the bearings sounded like they were going bad and could be part of the issue. While we were chatting the washer errored again. He said the cost to repair the main board and other parts would be $2k (or there about) and a better option would be to replace it. He charged us for a diagnostic visit of $85 and left. The fix - Something didn't feel right with his explanation so I took another shot with Youtube and fixing it myself. I found that this error has some additional troubleshooting steps so I decided to try them. One solution was removing the back panel to get to the washer filter to make sure it was clean. The other option was removing the pump hose and clearing it of any debris. I started with the washer filter. After pulling out the washer and removing a dozen or so screws I was able to get to the filter. I use a bowl to drain the water while removing the filter. Lo and behold the filter was full of coins and other stuff (pic added). After cleaning the filter I reset the washers electronics system using a process I found on a Youtube video. I then ran the Spin and Drain cycle and it was successful. Next, I ran a full cold cycle without clothes and that was successful. Finally, I ran a normal cycle with clothes and that was successful. I have run 4 additional cycles today without any issues and the washer is back to normal. Unfortunate consequence - Due to the technicians suggestion, my parents went out early this morning to a local appliance store and purchased a new washer. Now we'll have to work with that company to cancel the purchase. Final thoughts - I don't know why the technician didn't do the most basic troubleshooting steps for this specific error (that I've found) water sensor/drainage which is to check the filter. Everywhere I researched this was one of the solutions. I depend on their knowledge and expertise to help troubleshoot these issues. I basically paid an $85 diagnostic fee to research and do it myself. read more

Zuta Appliance Repair - Removed the back plate in order to get the filer at the bottom underneath the drum. - Appliances & Repair Near Me - Berkeley, California

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I had a washer that was leaking water every time I ran it, so I gave Zuta a call. The Staff was super helpful and prompt. The pricing was fair, and the customer service was second to none. I wanted to highlight the service technician, Tony. He was super professional and thorough with the diagnosis and personable when he was repairing my machine. After he diagnosed what was wrong, he communicated clearly and professionally what to expect and the turnaround time. After he fixed my washer, everything is working well, and happy I have clean clothes again. If you are shopping around to fix your appliances, give Zuta a call and they will hold your hand through the whole process of getting you back on your feet! read more

Mergen was early, thorough, and fixed our washer promptly. Super professional and did a great job!

When my refrigerator stopped cooling I needed someone to come out and fix it fast. They were responsive to my inquiry and sent someone the next day. They had to order the part and had to come back a couple of days later to finish the repair but were overall responsive. read more

Had a great service call from Mark! He fixed my dishwasher quickly and gave me some tips for future maintenance. Many thanks.

I tried to use my oven on a random Wednesday and it wasn't working. I cook with my oven almost every day, so this was a huge issue. The first thing I did is turn to Yelp to find somebody to fix my oven, so I sent a number of requests out to various vendors on Yelp. Zuta Appliance Repair was the first to respond to my request and was the most responsive to my questions about availability. They were able to come on the weekend at no additional charge (they were actually available earlier but I had a conflict). The technician texted when he was on his way (as Zuta said he would) and showed up within the time window they provided. The technician was done in 45 minutes, and the repair was as painless as I could imagine it being. The oven was up and running in no time! read more

I had a washing machine that wouldn't drain. Mark came out and fixed it, but it happened a couple of days later. Mark and Beau (Bo?) came back and discovered that the trouble was how the installers had changed one of the settings. Fixed it in a few minutes. No extra charge from Zuta. Hats off to both Mark and Beau and the front office too. The washing machine works fine now. I sure hope no other appliance goes on the fritz, but if it does, I'm definitely calling Zuta. read more

Mark was super! He fixed my oven that had not been working for awhile. He was very professional and friendly. I would highly recommend him. Anyone that Zuta sends has been great read more

Mark was very helpful Very knowledgeable very helpful very professional Will recommend this company read more