Really nice guy. Great communication through Yelp and text. Easy to schedule through an app…read more He called and said he could come early and did! Our refrigrator wasn't cooling. He said its overstuffed and preventing cold air flow. He could have easily said some part needed replacement and charged us $ more. Competent, nice and honest. What more could you ask for? TJ's our go-to applicance repair from now on.

Max came back for check up of new issue of freeze up of the freezer portion, the issue was solved…read moreimmediately without additional charge. We also discussed about his early charge and we made clear to each other the essence of the charge for the prior work, I have no complaint about the quality of his work and his timely showing up for work with call ahead of time. I only wish the labor could have been a litlle lower especially for works the diagnosis was not necessary.

Our built-in drawer Sharp microwave stopped heating after less than 1 year of use. However, because…read moreit was just barely past 1 year of the shipping arrival date, it was not covered by the 1-year comprehensive warranty. After spending more than $1500 on this crappy microwave, I vowed not to use the Sharp repair program ($300-400) or any Sharp affiliated appliance repair companies. However, I could not find any replacement built-in microwaves of the same size. Through many months of phone calls and emails, I was finally able to receive the replacement part (magnetron) covered under the 5-year magnetron warranty. Labor was not included in this parts warranty. I called a few appliance repair companies. One said they do not service microwave. Then, I was able to schedule with Urban and Denis gave me a verbal quote over the phone ($275). I usually price compare, but I felt this was a pretty reasonable price so we scheduled for a site visit just a few days later. Marat came to do the repair and within 1 hour we had a working microwave again! So the moral of my story is that I'll never buy anything from Sharp again, but I will not hesitate to call Urban again for my appliance repair needs :)

Denis and his and one of his team members came to my home and they did an excellent job. He…read morecommunicated very clearly about the time window and the scope of the job. They were mindful about not creating a mess and cleaning up afterwards. I would consider them for any of my clients' jobs in the future due to their confidence and well run business. I've already recommended them to my friends that homes in the Bay Area and rental properties. Amazing work Denis and team! I will be back and talk soon!

Nathan diagnosed the problem with my oven touch panel before he came out for the scheduled visit…read more He walked me though a reset process while on the phone for about 30 minutes. The oven now works perfectly and Nathan insisted that he would not take payment. FIxEm now has a customer for life! Thank you!!!!!!!

Mom's washing machine broke and she assumed that we would need to replace it with a new washer…read more They were super fast to respond and then fixed the washer super quick. They weee communicative and did a great job

We had a leaky dishwasher and also wanted to have our 25 year old built fridge looked at because…read moreit's been acting up some. Viktor and the team responded super fast to my quote on Yelp. Viktor showed up on the early side of the 3-5pm window and shot me a call and text when he was about 20 minutes away. He is super friendly and knowledgeable, as soon as he saw it was KitchenAid he said he was 90% sure it was a common issue but not serious one that he sees often in KA units and sure enough it was! He gave me some great tips on how to maintain the dishwasher as well and also suggested a couple of dishwashers to consider in the future. He then took a look at our fridge and gave me a couple of pointers on maintaining it, but also shared because it's a built-in replacing it will be $10-$15 for a new unit and suggested a couple of refurbish services they can do for much less but also said it's not needed yet. Pricing was upfront and more than fair, highly recommend Hi-Tech and Viktor is great!

Viktor just finished repairing our high end LG Washing machine - drain pump and also "seeding" the…read moreinterface unit, and it was absolutely stellar. Impeccable cleanliness, neat, orderly. Diagnosed the problem quickly, showed me the faulty (broken) old drain pump, he had new ones in his truck (at all times)! Complete the replacement repair quickly, tested and confirmed, and fixed the UI connector at the same time. If only every repair was this easy and successful and affordable! Viktor in particular is great. I have if any other appliances ever need attention, I have peace of mind now with Viktor and Hi-Tech appliance in my contacts.

I have a dual GE Café gas oven/range, and the larger oven stopped working. I called Top Repair and…read morea tech came out to assess it -- turned out the igniter needed to be replaced. He didn't have the part on hand, so I paid for the part and the service call. He estimated 7-10 business days, but they got it in just 3, so my oven was back up and running in less than a week. After he installed the igniter, we ran a test on all the functions and discovered the convection wasn't working. He pulled the stove out, ran a diagnostic, and showed me that the control board was burnt out and not getting power. Replacing it would run $600, so I chose to hold off since the oven itself works fine and I rarely use the convection feature but I'll definitely be calling them back when I'm ready, because a new range runs about $4K and that's not a conversation I want to have right now. Total cost for the igniter repair was $300. The tech was knowledgeable, efficient, and got the job done without any drama. I highly recommend Top Repair they'll get you up and running again without breaking the bank, and the quality of work is top notch.

I don't want to sound too over the top, but Top Repair is quite amazing. Calling a repair person…read morefor any kind of appliance issue can be daunting at best. It's usually something that you need right away, but you don't want to spend unnecessarily. Top Repair confidently walked me through the whole process. They have a very tightly organized customer service response, they use the technology well to respond to quote requests and information calls quickly. Then, for a standard fee, they will come and assess the issue, and then that whole fee goes toward paying for the repair if you choose to use them. The person who came out was the owner, Bagy (BAH-gee). He was amazing. Quickly understood the problem, quoted me the cost of parts and repair, ordered the part and came 2 days later and finished the job quickly. Very calm, cool, and direct about everything. Later, a further issue came up (something we both feared might happen) and he came and did another assessment, fixed some programming as part of the visit, gave me really good options and, if the problem persists, I can call him back, he knows what needs to be done and today's consultation fee still applies to the final job! These guys will not play with you. They will figure out the issue, get it fixed, and be done quickly and neatly. They're in my speed dial now. It's so nice to have someone that I can call regularly for a whole house full of issues.

Tony is a superb technician. And he's different from most of the people who come to your house to…read moreservice your appliances. He doesn't just fix it, he goes the extra mile at being helpful. He really cares about his customers! When my refrigerator had defrost problems, not only did he completely fix this problem, but he also showed me what he was doing and explained everything, answering all my questions. Then he showed me how to properly clean out all the dust bunnies from under the refrigerator and from the back of the fridge too, so helpful! And his fee for doing all of this was very reasonable! So valuable! Thank you Tony!

I'll happily add my voice to the chorus of grateful, satisfied customers…read more Tony services my 30 year-old washer and dryer, which I moved outdoors a few years ago, and my 20 year-old stove... they are all alive and well. I think Tony can fix anything. He is exceptionally competent and trustworthy. And very reasonable. And friendly... it's actually a joy when he comes.

Don't make the same mistake I did by hiring Next HVAC and Appliance Repair. Maybe they are okay…read morewith appliances, but HVAC is clearly not their strong side. The installation quality was very poor and left a lot to be desired. Yes, they are much cheaper than other companies, but now I understand why. HVAC is not something where you should go with the lowest price. I honestly question whether their HVAC work meets proper industry standards. I would not recommend them for HVAC installation work.

Our commercial property we rent at Doodlecakes Bakery in Alameda, therefore our landlord has a lot…read moreof requirements for improvements or replacements (even when no city permit is needed, for a portable air conditioner). Next Service HVAC made the process easy, and sent over any proof of certificate of insurance with landlord listed as additional insured, estimates, spec sheets needed. The good thing is their company's representative Rose, and her communication along the way - where other companies might never respond. Pricing was standard & fair for commercial needs, again where other companies might never respond fast enough, Next Service HVAC won't leave you hanging!

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

I am the P.M. for a non profit in Oakland, the outstanding service and prices that we received from…read moreBay Area Appliance Repair was greatly appreciated. Michael really knows the trade, his honesty and support goes a long way compared to the other repair shops I have dealt with.