We are very happy with the service from Ebi. The technician was extremely professional, patient, and thorough while fixing our dryer. He carefully checked everything and explained the problem in a way that was easy to understand. It's rare to find such attentive and reliable service these days. Highly recommended! read more

I have a dual GE Café gas oven/range, and the larger oven stopped working. I called Top Repair and a tech came out to assess it -- turned out the igniter needed to be replaced. He didn't have the part on hand, so I paid for the part and the service call. He estimated 7-10 business days, but they got it in just 3, so my oven was back up and running in less than a week. After he installed the igniter, we ran a test on all the functions and discovered the convection wasn't working. He pulled the stove out, ran a diagnostic, and showed me that the control board was burnt out and not getting power. Replacing it would run $600, so I chose to hold off since the oven itself works fine and I rarely use the convection feature but I'll definitely be calling them back when I'm ready, because a new range runs about $4K and that's not a conversation I want to have right now. Total cost for the igniter repair was $300. The tech was knowledgeable, efficient, and got the job done without any drama. I highly recommend Top Repair they'll get you up and running again without breaking the bank, and the quality of work is top notch. read more

I don't want to sound too over the top, but Top Repair is quite amazing. Calling a repair person for any kind of appliance issue can be daunting at best. It's usually something that you need right away, but you don't want to spend unnecessarily. Top Repair confidently walked me through the whole process. They have a very tightly organized customer service response, they use the technology well to respond to quote requests and information calls quickly. Then, for a standard fee, they will come and assess the issue, and then that whole fee goes toward paying for the repair if you choose to use them. The person who came out was the owner, Bagy (BAH-gee). He was amazing. Quickly understood the problem, quoted me the cost of parts and repair, ordered the part and came 2 days later and finished the job quickly. Very calm, cool, and direct about everything. Later, a further issue came up (something we both feared might happen) and he came and did another assessment, fixed some programming as part of the visit, gave me really good options and, if the problem persists, I can call him back, he knows what needs to be done and today's consultation fee still applies to the final job! These guys will not play with you. They will figure out the issue, get it fixed, and be done quickly and neatly. They're in my speed dial now. It's so nice to have someone that I can call regularly for a whole house full of issues. read more

Top Repair was fast, honest, and reliable. My dryer stopped working, and Bagi from Top Repair communicated well and arrived on time to check the dryer. He didn't have the belt on him and had to order the part. Since it was the weekend, we had to wait until Monday for the parts. Bagi showed up first thing on Monday with the part and fixed my dryer in 20 minutes. My review score reflects Bagi's (Top Repair) service, reliability, communication, and ability to get the work done. One little annoying thing is there's a service group that calls and texts you multiple times afterwards to post a review, which I'm fine a couple of times. I've posted my review now a month later. read more

We called Top Repair when our dishwasher had entered a loop cycle as a result of a drip in its drip tray. They were not able to identify the source of the drip. They dried the drip tray, tested it, and could not figure out why the drip had happened, so they put it back in place that told me it was "100% operational" and needed no further action. Over the next two weeks, the dishwasher continued to leak and drip more. Because we were not in the property, we did not notice until water had pooled up on the wood floor, causing quite significant damage to our newly refinished wood floors. Top Repair came out again to take a look, and this time they identified what was causing the leak. They admitted that they had failed to identify the source of the leak the previous time. They recommended replacing the entire dishwasher (a $1,600 cost). It felt like pulling teeth with the owner to get on the same page that they really should have diagnosed the issue properly the first time. They did eventually refund me the initial call-out charge ($250), which I appreciate. But it was a struggle to get to this point in the conversation. Additionally, he was not remotely interested in investigating his own business insurance to see if any portion of repairing the wood floor would be covered. I now have the cost of the replacement dishwasher, and damage to the wood floor and baseboard, because Top Repair was not able to actually diagnose the issue the first time. A more high quality company would NOT have left the premises the first time without properly identifying the source of the leak, and making sure that leak recurrence did not happen. I could not recommend this business, given this experience. read more

5 stars!!! Fantastic service- Ebi came out immediately- ice maker not working- tried to fix the old one but stopped working again- Ebi came right back quickly installed a new one and we are good- highly recommend- great communication and always on time-- 5 stars!! read more

Top Repair cleaned our dryer after we had a feather pillow explode and create feather debris everywhere, including in the electrical and mechanical areas. They were responsive and easy to work with, arrived on time and worked efficiently. We would definitely recommend them. read more

Great service. Prompt reply to initial call, scheduled a visit, arrived on time, quickly diagnosed the issue, ordered part and scheduled a follow up. Work was completed in an orderly and timely fashion read more

Top Repair did an excellent and speedy job fixing my washing machine. I called them and they were able to be at my hours less than two hours later. The repairman was incredibly nice and informative (he walked me through the issue and the possible solutions). I will definitely use Top Repair again for any maintenance needs. read more

5 star. Great service. Repair was reasonable and performed in timely manner. Would definitely use again for any appliance repairs needed.

Bagi continues to deliver on behalf of my clients! He's so reliable. It's not cheap but nothing is in San Francisco and I always know he's giving me a proper diagnosis. That peace of mind is priceless. read more

UPDATED REVIEW: I posted the review below detailing that I was charged $225 despite a $125 written quote and that the diagnosis was contradicted by two other technicians. The business immediately reached out and issued a full refund of $225 for the diagnostic service shortly after. I appreciate the full refund and they said they would be addressing the issue with the technician as well. I have updated the stars of my review to reflect this refund. ORIGINAL REVIEW: I initially chose Top Repair because they were incredibly fast and responsive. I messaged them on Yelp, and they confirmed a $125 flat rate quote for a two machine (stacked units) diagnostic, and a technician came out the very same day. The technician completed the inspection inside my home (it took about 5 mins), and only then did I find out the price was not the quoted $125. Instead, I was charged $225--a $100 overcharge that was never disclosed beforehand. This is an unacceptable practice, especially when the technician is already in your house. They charge extra for credit cards, discouraging people from using them, and being able to dispute charges I guess. When I messaged the business to ask why I was charged $100 more than the written $125 quote, they became defensive and tried to justify the fee. When I formally requested a refund for the overcharge, they simply stopped replying altogether, ignoring my request to honor their original price. In addition to the bad pricing experience, the repair they quoted me was based on a flawed diagnosis. I have since had two other licensed technicians look at the problem, and both disagreed with Top Repair's assessment and quoted a substantially lower cost for the correct repair. My Advice: Be extremely cautious. Get every single fee confirmed multiple times, and get a second opinion if it feels off. The $100 overcharge and their refusal to correct it is poor business practice. read more

Had an issue with my refrigerator. Technician diagnosed the problem initially but then neglected to suggest defrosting fridge. Upon doing this now my electricity isn't working and having to bring in an electrician to come in and help me get my kitchen back up and running again. Very friendly gentleman to work with, however job wasn't done in an acceptable way IMO. read more

Worked quickly and efficiently - explained what was wrong, what he would do to clear the problem. Done and gone. Great.

Honest technicians! Our LG fridge stopped working, and the Top Repair technician was able to diagnose our problem over the phone, thus saving us the $85 service visit fee. I will definitely be calling Top Repair first for any future appliance issues! read more

Top Repair did a great job for us replacing our ice maker. they gave an estimate, ordered the part and installed it quickly.

We tried to go through Service Quick to fix our dishwasher because an equivalent one would be have been $1600 to replace and that's where Samsung recommends that customers go. Well, SQ charged us $140, made us wait a week, didn't show up for the appointment, and when my husband called to find out what happened they said "oh we canceled the appointment because they don't make the part anymore." UMM were they gunna tell anybody?? Kind of a weird thing to say given they hadn't even come to see what was wrong with it yet either. I know a dishwasher is a luxury because washing by hand is a thing. Inconvenient sure, but totally possible. For us though, we have 2 little kids with very severe food allergies where cross contamination could be harmful in the worst way if dishes aren't sanitized. We try to keep allergens out of the house but it's harder than it seems. After SQ wasted our time, I immediately hopped on yelp, found Top Repair, and sent them and a few others an inquiry. Immediately, huge difference in service. They were super fast to come out - said they could come the next day - and made some calls to see if their supplier had parts for our specific dishwasher before even coming for a visit so that we didn't waste any time or money. Ebi came out the next morning, confirmed what was wrong with it, ordered the parts. This was on a Wednesday and we thought for sure that the following week was probably going to be the quickest they could fix it. Nope! Ebi was able to get the parts by that Friday, came Friday morning at 11am, and we had a working dish washer again within about an hour. It took them less than 48 hours to fix what Service Quick said couldn't be fixed after making us wait for a week. THANK YOU Top Repair for being amazing and so quick to communicate. You guys are awesome and we will totally call again if/when we need something else!! read more

I'm so glad I decided to have Top Repair replace the broken bulb in my LG oven. I recommend Ethan and Bagi. Ethan (answered the phone) and Bagi (technician) were responsive, and the communication and expectations were clear. Bagi arrived within the timeframe that Ethan provided me. Bagi was professional, efficient, and an expert on the issue and handling, provided instructions should this issue arise again. FYI, I contacted Top Repair after I decided not to go with another company (with high Yelp reviews) because over several days, I became concerned with that other company's lack of responsiveness, follow-up, and conflicting communications. I had integrity concerns when that other company said they would give me a $45 discount (which I requested because it's listed on their website for a first-time customer) in exchange for a five-star Yelp review. read more

My Bosch refrigerator was not working properly. The freezer was getting condensation and frost and would stop making ice and making noises. I would have to defrost every month or so. The technician quickly diagnosed the problem and ordered a new gasket. He was able to get the freezer door to seal properly and was extremely neat and timely. I would highly recommend. read more

Freezer and fridge were acting up at 10:30 pm. Sent a request for help to Top Repair. Batjargal texted the next morning at 7 am, arrived promptly at 12 pm, and was out the door by 1 pm. Our fridge and freezer are functioning again! $750 for parts and labor. Seems expensive (it is over 50% of what we paid for the appliance in 2019) but similar appliances run from 2-3.5x or more, plus the hassle of delivery and installation. We had a malfunctioning appliance at bedtime, and by lunch time had a working appliance. A fast, quality fix - can't ask for more. read more

We had an emergency situation come up with our dryer over the weekend and Top Repair came through and fixed our dryer before end of day. They went above and beyond. He was early to the scheduled appointment too. Excellent service, quality work done. Pricing was fair! I appreciate them so much! read more

We had a great experience with Top Repair and a broken drain hose on our washing machine. I hoped it would be something I could fix myself, but once I realize my folly, the Top Repair team were quick to respond to our service request. The technician came out the same day, ordered the specialized part we needed, and was back in 1-2 business days with a speedy repair. I know who I'll call the next time we need help with an appliance :-) read more

bad service! An appointment was made with a technician, he was said to be on his way to me, and no one came! I called the company where I talked to the manager and he just talked to me in a shocking and unserviceable way and finally also hung up the phone!!! read more

They were available for a visit on the same day. I was surprised! The technician was on time and easily repaired my leaking refrigerator. It was a simple fix ( for him). He went the extra mile to clean up behind my refrigerator, too. I would highly recommend this company! read more

My tenant's washer had a tiny leak, and the dryer was not heating. I called Top Repair, and they were able to send a tech right away the next morning. They were up front with the service call cost. When the tech diagnosed the issues, he was honest and told me how much it would cost and recommended buying a new set, considering how old my washer and dryer were and how much the repair would cost. I appreciated their honesty and communication throughout the process. I will be using their service in the future. read more

My repair guy of decades retired and the services he recommended were 10 days out to look at my Bosch dishwasher. I put my request out and Top Repair could arrive the next day. They had good reviews and I'm glad I chose them. I was given a two hour appointment window and he arrived early. We had looked up possible problems and were not comfortable trying any repair ourselves. He had the machine out, diagnosed, repaired, and working in a short time. I will use them again if needed. read more

We have used Top Repair a few times now for our washer and dishwasher. They are good at communicating and arrive at the time they say they would. Seamless transaction every time. read more

Quick response. Tech came out quickly. Fixed our ice maker with that one visit. Tech was friendly and personable. Would definitely use them again. read more

Update to my Review : We had our electric STOVE go on the fritz. Based on previous great service, contacted TOP REPAIR again. Ebi arrive the following morning. Again, the parts were not on hand so had to be ordered. He came back 4 days later to repair. Unfortunately, after he left, we had a 2nd issue with the Stove. Ebi returned in 20 mins to make the stove safely useable - but had to order yet a 2nd part. After receiving it about 4 days later, Ebi came to replace the part. Has been working perfectly since. Highly recommend these guys ! read more

They came and diagnosed a mother board issue. However, the cost will be just slight slightly lower than a cost of a new fridge. It did make sense to fix based on their rate. Of course, they charged me just for diagnosing. read more

Ebi was prompt, professional and fixed our dishwasher. We were very happy with Top Repair read more

Fast and quality work. Helped repair our washer locking mechanism. Quick response and timely.

I love these guys, they came in and told it like it is: We need a new washing machine. They were efficient, communicative, professional and I would hire Top Repair any time! read more

I had an ice maker in a relatively new refrigerator stop working and messaged Top Repair after researching a number of options. I easily set up an appointment, and the technician was able to diagnose the issue in ten minutes and fix it within an hour. Literally a week later, I had a dishwasher showing an error notification (such bad luck!). I called Top Repair again and they had no issues remedying the problem. Both times I was able to schedule an appointment within a day or two, the pricing was transparent, and the company (both technician and office) were communicative. I'd use Top Repair a third time if I have issues with another appliance! read more

Quick resolution. Friendly service. Identified problem right away. Price was reasonable

Outstanding service! They called me back quickly, scheduled an appointment right away, got the parts in fast, and had my fridge repaired promptly. Professional, efficient, and reliable. Highly recommend! read more

I am a small landlord and have used Bagi from Top Appliance three times on three different brands of appliances and am very satisfied with his expertise, on time response and fair fees. I highly recommend recommend them. read more

Our LG washing machine was not working and called to check their availability. I had a nice conversation about the issue and scheduling a service. They were able to send Bagi that day and he arrived on time. Bagi was great. He was able to fix the washing machine and get it working. I will call them again if any appliance needs to be fixed. read more

This is the 2nd time I've used Top Repair for the same issue with the same Dishwasher. The issue is we do clog it sometimes as we run the dishwasher and garbage disposal frequently. I got an appointment the same day and within 2 hours the tech arrived and fixed the issue in less than 10 minutes. The pricing was fair and they honored what they quoted me. I would definitely use them again. read more

I booked an appointment for today 3-4pm. I specifically told the company that I was unavailable 4-4.30pm (important work call). I received no news from the technician until 3.56pm when he messaged that he would be there at 4.15pm. I reiterated that I was unavailable until 4.30pm (which would have meant him waiting 15 min). Then he proceeded to call me right when I said I was in an important work call and canceled the visit, stating that he tried to visit twice but I was unavailable (a complete fabrication). I will be working with another company to fix my washer. read more