My wife and I bought our refrigerator here and are very happy with the service by Ixchel. She was…read moreknowledgeable and no pressure. She asked good questions when I presented the size issue of our place. We came to Homewise on friends' referrals and took advantage of the sale price for Labor Day. I will recommend Homewise to any Bay Area friend!

Homewise (formerly Airport Appliance) comes through again with exceptional local service!…read more We have bought many appliances from Airport Appliance in the past--which is now Homewise. I was initially a bit worried that the business had been absorbed into a national chain, but it turned out to be just a name change with the same great local ownership. Most recently, our wall oven went dead on the 4th of July. We called Homewise and spoke with Lyla Vo, who was fantastic at advising us on replacement options. While working with her, we also decided to replace our 15-year-old dishwasher to take advantage of a two-item extra rebate! Over the years, we've tried other options in the area, but Homewise strikes the perfect balance: Vs. High-End Local Outfits: Higher-end stores seem bothered if you aren't remodeling an entire kitchen. Even though we'd bought from them before, they lacked interest when we only needed a single replacement item. Vs. Big National DIY Chains: Big-box stores are a headache. Twice, their installers walked out refusing to complete the job due to minor water, power, or circuit compliance issues. While those may have been on our end due to older coding, there was zero flexibility or real-time planning--they are bound strictly by corporate liability rules and won't work with you on the spot. Plus, you're basically dealing with a website, not a human. Why Homewise Wins: Even though we handled everything over the phone with Lyla, the entire experience was seamless. When we had follow-up questions, Lyla even responded from her phone after her shift was over! That kind of personal, above-and-beyond care is rare. On top of that, the installation process was super smooth, and they strictly honored their 4-hour delivery window. Homewise delivers the exact feel of working with a reliable, friendly neighborhood salesperson. Next time an appliance needs replacing, we're heading straight back to them. Please keep supporting local businesses like this one!

Rick and Al have retired, as Dave C. says. But the phone…read morenumber still works. One of them is still selling appliances, without a showroom. I think that the other does repairs.

After many years of business in Oakland, Reeds supply closed. Rick and Al both retired. I don't…read moreknow what they're doing now and I believe the city bought the building. It was a great place to shop.

After exploring several new dryer appliance store options I chose Antone's. A local small store…read morewhich has been in business many years. Their inventory is not huge, but I found just what I was looking for. And Comparing prices - most big box stores charge extra for delivery, removing old dryer, hook-up equipment, etc - Antone's price was totally competitive. They include everything in one price. Robert arrived on time, and working alone removed my old dryer, got the new one up and running. He was polite and very helpful. I definitely would recommend Antone's. And I like supporting small, local businesses.

Robert has helped me installing a used dryer and again when my Kenmore washer was having an issue…read more He got the part within a day and had it repaired in a jiffy. He knows his stuff.

the man showed up and refused to work on the oven because he can't move it due to a injury- I…read moreoffered to have my husband move it he said no I won't work on it if I can't move it myself- we were clear it was an oven repair. he also looked at the freezer Thant needed repair for 20 seconds said the solution is to turn it off for two days and it'll be fine. he at least had the professional courtesy to not charge . I rearranged my work day for this - horrible experience .

We have used Mr. Kim for large appliance repairs several times in the past. We love using small…read moreindependently owned businesses whenever possible. He arrived when he said he would, worked efficiently and cleanly, and charged a fair price for his services. Moreover, he has saved me a lot of money by troubleshooting the issue over the phone, saving an expensive service call. Recommended!

Was going to buy a brand new fridge from HD or Costco when I saw this store advertised on…read moreCraigslist. Called him up, told him my issue, and had an immediate suggestion. Went to business, looked at a few units, decided on one, and he delivered, installed, and hauled away the old unit on the same day! Great guy, would definitely do business with him again. Oh, and buying from here provided substantial savings over a brand new in the box unit!

TAKE YOUR OWN **RISK** PURCHASED FROM UN-AUTHORIZED DEALER:…read more I purchased a Thermador oven from Soufinane May, 2023 about 25% off from original price, however it's a defective oven and never turn on heat after installment. Contacted Thermador and they came twice for repair, however it's unrepairable and in order to exchange, I must provide a receipt. When I asked Soufinane for a receipt, he said the his receipt not work for exchange, of course he won't tell you this before purchase. And he didn't provide another HELP for selling defective products, pushing you to the Manufacturer was the only thing he did for me. ---UPDATE---: Re Soufiane C.: "It is important to hire the right contractor to install the unit and not someone, who will break it in the process and blames it on the unit or the tools." The contractor installed the unit is a CA licensed contractor, and Thermador's technician came twice for the repairing, and told me it's unrepairable even they replaced a brand new board. It's definitely a defectives. From above comment from the business owner, you would find he would use all kinds of excuses to "prove" he has absolutely no business with the defectives he sold. He never provide me a store receipt for the sale, and claimed he is a craigslist seller and sold things as-is. (hmm, why you have a physical store in Oakland, should you obey the local retail laws to provide a receipt at least)?

Old Maytag Dishwasher QuietSeries 300 - water filling bottom and leaking out onto kitchen floors -…read moreclogged filter or drain? No easy access to filter so couldn't clean it myself without disassembling. Sam came out within a a couple hours, cleaned filter and hoses. Very fast & efficient. Price paid for standard servicing: $195.

Beware - I worked with them for years as a property manager and the last repair they took apart the…read morestove said they were ordering parts. I gave them a $700 deposit and now nobody will contact me or get back to me it's like they have skipped town with the money.

Chris had the best price and was able to come out the quickest. He's experienced, friendly and…read moreworked efficiently. If anything else happens to our washer, dryer, fridge or range I'll be calling him.

Chris did an excellent job replacing our microwave light, and he also was able to do it quickly,…read moreefficiently, and affordably. We also had to change the date of the repair, and we appreciated his flexibility. We recommend Repairski!

I recommend Santa Clara Alliances when you are working on a budget. They also provide great…read moredelivery and set up of appliances.

I normally would give them 3 stars, I've been dealing with them for over 12 years. They came out to…read moremy house promptly on Saturday, which I was grateful for they automatically charge a $99 fee for coming out which I was aware of. I know what was wrong with my freezer cause it happened before so when the guy came in, I was like oh you fixed it before so it's a easy fix. He looked at it and said yes but I think you should just let it finish unthawing by itself because it's working and it'll do it on its own you can just unplug it overnight and then plug it back up. I replied I have a freezer full of meat and I don't want my meat to go bad so could you just do what the guy did last time and take the paneling off and use the water and get the ice out it took him about 10 or 15 minutes. He was like oh well you can just do it like this. I'm trying to save you money mind you it only cost about $130 total he get 99 for coming up so this guy was trying not to do nothing and just get the $99 for coming out and I'm like oh no I don't mind paying he replied I'm trying to save you money and I said no I don't mind. It's only around $130. He looks at me goes to the freezer and say well I gotta do this to the door and this blah blah blah so it's gonna be 150. I looked at him and said OK he really didn't wanna do it nor did he have to do anything to my door not 1 thing I gave him the 150 and he walked out the door. I realized he didn't give me a receipt. I tried to call he didn't answer so I called the company. They said they will email me a receipt at the end of the day, but I still haven't received a receipt so I'm feeling uneasy about this situation mind you he did a sloppy job. I had pads all over the floor like I did for the guy last time and he moved the pads all around left water all on the floor. I've had this done before and I had a way better experience than I did with this lazy guy that they sent out.

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

Super helpful and informative! He was able to diagnose the problem was and told me what my options…read morewere - honestly. The parts are no longer available so a repair estimate would have been a lie. Others lied. He told it straight

It's been a while since I've been in the store, but I want to say that today every employee I…read moreencountered was friendly and helpful from Isaiah in the parking lot who offered to help my husband put windows in the car to Juan in flooring who helped us. To the wonderful young lady in the Garden department, who's always so friendly. I know the store takes a bad rap, but give it a chance they're trying.

We had a great experience. Each and every person we seeked assistance from was able to help us. No…read moreattitudes. At one point we needed several 30lb bags of rocks. The guy helped load my car WITH A SMILE. I never got his name. It was a young, tall, black gentleman. Help is hard to find sometimes so good customer service stands out to me.