I was hesitant to stop into Moran based on some of the reviews I read here on Yelp but I have to say I had the opposite experience. Everyone there was friendly and helpful. I truly appreciate a real store where you can see and touch the products you are considering. I will continue to use Moran whenever I have the opportunity. To those that complain about the price: please don't forget what you lose when you shop at Amazon and Home Depot, companies that don't support their workers and undercut every small business they have worked with. Local businesses provide a service and support the local economy. read more

I brought the broken parts to the store and hopefully someone with professional knowledge could help me finding the correct parts I need. With 100% trusts, I immediately bought 5 sets of parts home and tried to fix toilets, but it turned out it's not the right part. Next day, I went back to the store and tried to get exchange except the ones that I already opened. And you know what?! The guy worked with me refused to admit the wrong diagnosis neither the exchange. The guy asked me to go home and took photos of 5 of our toilets to show him what I said was true which made me very upset. By supporting the local business, I was willing to pay more to get " professional " advice and services, but this store just absolutely disappointed me. Finally, after they saw the photos I took, they "generously " agreed to exchange 5 wrong flappers!! ( Kohler website's price is $8.8 each, this store's price is $12 each. ) How about your misdiagnosis and causing the wrong orders on kohler's website?! After experiencing all of these, do you think I really care 5 flappers?! I already paid more than that to purchase 5 fill valves at store ( $31.44 @ Moran vs $16.98@ Homedepot) Guess what, I am still in good faith with supporting local business but not Moran supply anymore. For people who want to visit the store, my advice is carefully going through the parts guidebook on Kohler's website before you go. And absolutely you'll find what you need on the website and order them yourself. Good luck! Everyone. I've learned my lesson. Also, watch out, this store has ridiculous high price for the parts and " No return " policy. read more

Moran Supply - The misdiagnosis proof - Plumbing Near Me - Oakland, California

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Pricing is completely inflated compared to others and there is a no return policy. But more than that, it's more the feeling you get. Maybe it's because I'm an Asian woman who clearly is not a plumber but I did not have a good experience buying a replacement toilet lever for $49 which is on Amazon for $22. I checked online right after the purchase went through and went back to ask the older white man which helped me about the price and he just said our price is the price. The fill valve is $60 @Moran but $27.88 on Amazon when I searched for the item number so I'm glad I didn't buy both. I get that Amazon prices are much lower but these price point spreads are ridiculous. More than that, it was more the feeling I got and the attitude when I asked him about the price discrepancy. The no return policy even if I just walked out and walked back in seems ridiculous also. read more

Moran Supply - $49 for the lever and $60 quote on his sheet for the fill valve - Plumbing Near Me - Oakland, California

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I have a Grohe kitchen faucet that started to go into Spray mode without notice. I had a receipt from the installation but of all the numbers on the receipt I could not tell which it was that Grohe would want as a part number. I thought I'd just send my husband down to Ace Hardware to buy a non spray nozzle. Ace Hardware directed him to a plumbing supply which sent him to Moran. Moran was wonderful to my hot and irritated husband. They told him about Grohe's warranty, wrote out the part number and the 800 number for Grohe and sent him home. Can you believe it? They could have been like plumbing supply place #1 and just said No Can Do or Sure Buy This $$$$$ nozzle. But between Moran and Grohe who graciously assumed I was honest without a reciept, a new faucet head is on the way. There are a few good folks out there doing old school customer service! Thank you Moran, thank you Grohe. read more

After striking out 3 times looking for a bathtub spout I went to Moran and they found the EXACT part I needed. Super inexpensive as well. Definitely coming here again for all plumbing supplies. General hardware stores just don't have the same selection of parts. read more

Count me amongst that folks who have not had a great experience with Moran. I really wanted to like them since they are a local business, however, the person I worked with (think he is an owner or co-owner) seemed entitled and generally unhelpful to folks just trying to support small stores and shop in the neighborhood. Seems to me they cater more towards professional plumbers than DIYers who need additional knowledge and support. Ironically, I have found Rubenstein Supply (which is super contractor-oriented) to be infinitely more friendly and helpful to just a regular homeowner like me who comes in for very small (sometimes sub-$20 sales). It is a great feeling when a business sees your challenge as their challenge and takes pride in helping you towards the solution (Rubenstein), rather than a nuisance to be simply extinguished or brushed aside (Moran). Pick your supply house accordingly. read more

Had purchased two Moen kitchen faucets from Moran some time ago (2003). One of the faucets is still working and the other is stiff and will not rotate - usable but a nuisance. Our plumber said just replace the two O-rings which look like they are disintegrating. Went into Moran for the O-rings and was surprised at the lack of customer service. Not interested in helping - "well it is 17 years old, what do you expect? Buy a new faucet". They did not try to find any suitable O-rings. Complete lack of service. Very disappointing from a local family-owned business. Back to Home Depot and Amazon. read more

My bad experience is partly my plumber's fault and my stupidity for trusting him, but in the day and age of Home Depot and Amazon, Moran Supply has some really tough return policies, and high prices on standard fixtures. On the recommendation of my plumber, I came here and picked out some faucets for a shower that needed repaired. Service was fine, they opened up a catalog and a website and I picked out the parts, which they ordered (10$ shipping fee). Later, I double checked Home Depot and found the same parts for 25% less and with free shipping. Moran's policy is no returns on ordered parts and a 25% restocking fee on stocked parts. So my loss. read more

This place should be called Moron Supply, because you'd have to be one to give this place your business and it's apparent the store is owned and run by one. Never in the history of shopping for anything have I encountered anyone as rude and unhelpful as the individual who works (and I assume owns) this place. Lacking knowledge and anything resembling expertise. Lazy and gave only one word "answers" to simple questions. Terrible customer service. Went to Home Depot where I found the same product for at least 25% less and with actual customer service. Definitely would not return and would not recommend this place to anyone. read more

Skip Home Depot and go to Moran. Local store and great customer service. We embarked on a bathroom renovation project for the first time not knowing anything, and our GC wasn't super helpful either. Matt Moran spec'd out all the bathroom fixtures for us and had some solid recommendations. We're definitely going back to Moran for our phase 2 project, that entails a new half bath. read more

I was having my bathroom remodeled and decided instead of going to Home Depot and trying to find someone to help me who ultimately would be clueless, I would patronize a local business even if I had to pay a little more. I value customer service. And when you're spending a lot on a remodel, you want it right. I was not disappointed at Moran. I went there at least 4 times, I think it was actually 5, and everyone was extremely nice. I am not a contractor, I am a 66 year old woman. I asked a lot of questions because my contractor had not worked with very many Kohler products so he had some questions about the Hydrorail I had picked out. I forget which one of the guys helped me that day, but he drew me a picture of how it all worked and I was able to explain it again. I ended up spending about $1600 here. Got a beautiful Kohler toilet that Home Depot had online at a higher price and it wasn't even available there for over 2 months. Moran had it in stock and delivered it for a small charge and it was still less than Home Depot. Then I got all the shower hardware. It looks just great! I'm glad I went higher end with Kohler rather than Delta or Moen, you can really see the difference in quality. Check out the photos. read more

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I was sent to Moran when my local Ace didn't have the right fitting for the non-standard plumbing under my sink (I was trying to hook up a new dishwasher). The person who helped me spent 20 minutes digging around in bins to help me find two pieces that could fit together and allow me to connect the water line. It cost me less than $15 in the end, I took it home, and everything fit and worked. Thank you! (My receipt says it was Chris who helped me--if it was, thanks, Chris!) read more

I know this store now for an eternity and every time, I needed an unusual item, I first went to Home Depot, then Ace Hardware, but no luck. Then I went to Moran Supply and got exactly what I needed. This is not to say that Home Depot or Ace Hardware are inferior but especially for rare items (which is for an older home we have and renovate), there is nothing like Moran Supply in the entire East Bay. read more

My toilet was running. And running. And running. As a bit of die-hard do it yourselfer, I decided to try and fix it myself. Finding parts turned out to be the challenge. I eventually accomplished this through a variety of vendors, but a local hardware store directed me to Moran for expertise in Kohler products like my toilet. One eight minute phone call to Matt was all it took. I described my situation, and he gave me a checklist of things to inspect and make sure were aligned, slack, and so on. Then he told me he had a customer waiting to talk to him in the store, so he had to go. Turns out Matt was exactly right in his diagnosis, and I was able to stop the slow leak that had been plaguing me for a week. The charge? Absolutely nothing! It was great to be able to speak to someone with expertise and encouraged me to make it work myself. Huzzah! read more

On a whim, I stopped by Moran Plumbing Supply in Oakland to see if maybe they had an idea about my year long plumbing mystery at least 10 other plumbers or shops could not answer. The guy solved the mystery in less than a minute and free of charge. I had been looking for an adapter to make an attachment fit. Unbelievably, I could never find one. This guy looks at the piece, as a bunch of plumbers had before, but he says, "You just have to remove the adapter that's already on there." OMG. *forehead slap* Unless you knew the part, it was impossible to tell that there was an adapter attached since it looked like one solid piece. He took it apart for me too. Installed it as soon as I got home! We now have a working dishwasher! I'm quite pleased with today's victory... I think the wife will be too. Thanks!!! read more

I am having a renovation and thought I would save a few bucks by ordering at Home Depot. Twice, their products arrived to me damaged and it was a huge hassle. So I did what I should have done in the first place... go to my local plumbing supply. I have dealt with these guys via email, in person, and on the phone. They are helpful, they know their products, they to know to ask about related products I'll need (e.g. when a particular item like shower trim also will need the rough-in valves). MOREOVER- the items arrived quickly, one time my contractor even was able to pick up a piece I had previously paid for, and the prices are literally within $5 of what I paid at Home Depot. That may not be true of every piece, but it was my experience. It is SO NICE to be able to call someone or show up in person, get help/answers quickly. Screw the big box stores.... I've learned my lesson. read more

Helpful advise and stocks parts for the type of toilet I own. Nice to shop in the area afterwards.

Typically I don't mind going to these smaller supply stores because the customer service is superior, but that was not the case at Moran Supply. We purchased a Kohler vanity faucet but one of the handle valves was incorrectly assembled. When I called to explain the situation I spoke to the owner who was very rude. I am not a plumber but am handy and can follow instructions; but the owner made it seem like such an inconvenience to explain to me the inner workings of the handle valve (which came completely assembled). As a customer, I should not be expected to reassemble a handle. He told me to just call Kohler directly for better instructions. Kohler customer service was incredibly more helpful than Moran supply. Not only did the Moran Supply owner give me bad information, Kohler is shipping me a replacement part no questions asked and apologized for the poor service at Moran Supply. I will go to Home Depot before going to Moran Supply, and that is saying something. read more

This is were the pros Shop. the Service desk people are real help if you need to figure something about the plumbing, just bring lot of pictures and old parts with you. If you are a newbie to the plumbing jobs they will set you up with the correct products. They matched prices for me in the past but you need to ask. Cool bunch of Folks. read more

I can see how some people might feel overwhelmed here, but as a Do-It-Yourselfer repairing my home, I find these guys extremely knowledgeable, helpful and really easier to do business with. Their prices are better than Home Depot & Lowes and competitive to what I found online. So I ended buying my tub, sink, toilet and faucets. Very happy with a products and service. Parking sucks though. read more

I'm hoping other employees are more helpful but the guy that "helped" me today gave me catalog book to look through with a "figure it yourself" kind an answer. I was the only customer in the entire store. He was uninterested and it took me many questions to clarify his one word answers. read more

Moran was recommended to me by our contractor as we are updating our kitchen and in need of a new sink and faucet. We picked out a faucet and sink and I called them to inquire about shipping times for the selected items and an estimation on how long a shipped item might take to arrive. Our job is schedule for August, I called in early June. I walked in to their store and ordered both items three weeks ago and was assured both would arrive in one month. I called yesterday for a status update and was told that the faucet was in stock but that the sink was not currently being shipped and there was no time-line for when it would be. The person on the phone told me they would get it from one of their other 15 distributors. No apology given, just "well, it was good you called". UPDATE: it appears the order had been misplaced, but they located it and it will arrive this week. read more

Bought some plumbing supplies recently to upgrade my shower, using a list furnished by my plumber. The counter person at Moran's told me that I needed an additional pipe that cost $275. When I took all the supplies home, the plumber said he had no use for that extra pipe and used all the other items I had purchased. When I return the unused pipe I was told by the owner (?Mr. Moran) that there was a 25% restocking fee for this pipe which I never used and was still in its original packaging. I told him that I trusted his counter person when he told me I needed this item as well, since I was not a plumber myself. He told me that I should have sent my plumber instead, and that if I didn't want to pay the restocking fee, I could keep the pipe. He was remarkably surly and unhelpful. Would avoid this story like the plague unless you are a plumber and know exactly what you need. An interesting business model - convince customers to buy an expensive piece of plumbing that they don't need, and charge the unsuspecting customer a 25% fee of take it back, which they can then sell again and again to other customers. read more

This place is great. Been buying Kohler products from them for years. Owning a 20 year old condo there is a lot of things that need replacing and they're happy to help figure out the issue and the part to fix it. They'll deliver anywhere in Oakland for about $20 which is great when you don't have a truck and you order medicine cabinets or toilets. The owner, Andrew, is great to work with and very responsive. Can't say enough good things about Moran Supply. They have the largest selection of in stock Kohler products in the east bay. A lot of the stuff is special order, but just plan ahead and it takes 2-3 weeks to get almost anything. Most common parts are in stock. Highly recommended. read more

You can't beat the combination of helpful, knowledgeable and friendly. Matt was such a good listener, helped me figure out the parts I needed, referred me to other supply stores for the parts he didn't carry. I was always treated with respect and humor. Even though spending money on plumbing issues is never good, Moran Supply made it a great experience. So glad I went there vs. a Big Box store. Here they know what they're doing and they are there to help. Highly recommended. read more

Moran Supply is a breathe of fresh aire in this world of vey confusing and oftentimes unscrupulous suppliers of construction material. From the moment you walk into the showroom on 40th street, not too far from highway 24 on the Oakland/Berkeley border, you are impressed by how nice and professionally appearing the facility is. I had the pleasure of working with one of the co-owners, Andrew, and I cannot believe how nice and friendly he was. As a small business owner myself, there is a difference between someone who is trying to just sell you something and someone who cares about establishing a relationship with you for the long term. Andrew was knowledgeable, caring and was so honest in his presentation and delivery of his products, that my wife and I were instantly impressed by him. he takes the time to listen and really understand what you are trying to achieve before finding the appropriate items for you. The competititve and reasonable pricing of his wonderful products is just another positive aspect of this wonderful company. After having experience with home and office remodeling and knowing my prices, I cannot recommend Moran Supply enough. Every home owner, contractor, plumber and do it yourselfer owes it to themselves to give them a call and check out their facility before buying any type of plumbing, sink, toilet, fixture, etc. You will not reget it. Thank you, Andrew for being so unbelievably great to work with. read more

Great local store where the staff and owner really care about the customers and know the products. I've been a customer there twice (once for a new kitchen faucet, and again for a new toilet) and both times Rich took as much time as I needed to explain why the products I had weren't working, which functionalities would suit our situation, and finally arrive at a great purchase. In both cases, what we arrived at was nowhere near the most expensive items he had: his interest is truly in making his customers happy, not in up-selling. It's great to be able to support a local spot and not have to go to the big-box stores, to get that personalized attention, and to know that I'm walking out with a product that's exactly right for my family. read more

These guys are the best. Having an old house, I've always have questions about parts and they always are there to help. From remodels with brand spanking new fangled fixtures, to helping me find something that will fit in my old 1930's fixtures, they always have helped me find the item I need. Helps that they have a little parking area in front, since parking can be difficult. read more

I've never had anything but great Custer Service while shopping at Moran for a recent renovation project for 2 bathrooms and a kitchen. If you Want excellent customer service and deep technical expertise regarding all things plumbing, Richard, is very helpful. My shopping experiences included a mix up with the wrong sided tub delivered and resulted in an immediate delivery of the right tub no issues and a pick up of the other tub. I will definitely keep working with this group for future projects. read more

Great service. Stock a lot of components. I had to order a part to finish a job and they had it in 24 hours. Will definitely good back for my next project. read more

I came here to use the bathroom and was horrified, the toilets are out in public, and the one I used didn't even flush. I don't know what this place sells, but I won't be back to buy it read more

I've worked in the trades for a long time, so I have pretty thick skin. I went in as a "homeowner" and was met with incredible rudeness. The desk guys are awful. Avoid this place. Go to Piedmont or Truitt and White. read more

This place is probably not for anyone who is not a contractor, a man, or home repair-savvy. They are probably fine if you know exactly what you are looking for. However, if you have questions about a particular part or need help that requires detailed information they are not very good. Kind of rude, kind of lazy, and a little condescending. read more

I normally don't like to write reviews but this guy was so rude, I just have to get it out. I was recommended by one of Moran's regular customers to purchase bathroom supplies for all the bathrooms in the house. I got there one minute before closing not realizing the store closes at 4:30. I didn't expect to stay and shop in the store. I told him I drove 45 min to go there and didn't realize they close at 4:30 but I just wanted to peek in the store and promised to leave within a minute. In a very rude tone, he said "No way! I gotta go! Why'd you even drive that far to come here? Why didn't you just go somewhere closer to you?" I told him the guys working on my house asked me to go there. He said, "Why don't you just go to showrooms in your area?" I said, " You know what? That's fine, I'm sure I can purchase supplies somewhere else." His response was, "I'm sure you can!" His rudeness was uncalled for. I didn't expect to stay and shop. I even asked if there was a website or something for me to see their products/equipment. I was not provided any information except for me to look in the window. With all that time he spent telling me no and asking why I don't go somewhere else, he could've let me peek in the door, I would've left happily, and then come back another day and purchase enough bathroom supplies/equipment to pay for at least three months worth of his salary. And business owners wonder why their business is going down.. read more

I went to Moran to replace a Kohler faucet...low and behold, they fixed the old one right there and I didn't need to buy a replacement. I so appreciate the service. read more

We thought we had to get a larger on-demand hot water heater when upgrading some plumbing. So, we bought one and when the plumber showed up, we did not need it. So we returned it, same day, never opened. They charged us a 20% restocking fee which on a $3000 hot water heater was VERY pricey! Really, 20% to put a box back on the shelf in the back room? We were willing to pay $50 or $100, but $600? This was several years ago, but I drove by today, and I am still angry. So, I thought I would post. read more

I have remodeled my house - and have used Moran to buy pumbing and bathroom supplies for kitchen and two bathrooms- They were helpful in selecting the right piece for the project, and stood behind their products - There was a problem with several Kohler tubs, but they did not give up and finally found one that worked -As a woman, and non contractor, I am often dependent upon the advice of others - They were honest and helpful and I would recommend them read more

Even though they didn't carry the product I needed, they offered great advice and suggested a hardware store that might carry what I needed. Thanks! read more

So I called today to inquire about purchasing a couple of Kholer toilets. I've gone online and consumer reports to get a better understanding on the differences between the brands and features. I found the toilets online and and thought, let's contact a local (Oakland) company and see if they also have them. Contacted Matt at Moran Supply who seemed less than happy to answer my question about Valve size and trap sizes. He was very rude after quoting me $201.00 more than the online company who ships out of Stockton. So I called back to ask had I done something to cause such behavior and he simply stated "I have 10 people in the lobby and 4 on hold is the reason that I might have come off rude! Then hung up! Maybe a bad day but he just lost a small sale. read more

I have been purchasing plumbing supplies, toilets and faucets from Moran Supply for over 20 years. I am not a contractor. I recently needed to replace one of my bathroom faucets. There was a mix up on the delivery and Richard went out of his way to make sure that I got the faucet on time. Richard is awesome and has always been very helpful. I highly recommend Moran Supply. read more