Customer service needs improvement. Hours & days of service as shown on Website are misleading as it says "Appointments 7 days a week." They actually are not open for business on Saturdays nor Sundays. Switchboard operator needs phone etiquette training. - read more

We have used Mr. Kim for large appliance repairs several times in the past. We love using small independently owned businesses whenever possible. He arrived when he said he would, worked efficiently and cleanly, and charged a fair price for his services. Moreover, he has saved me a lot of money by troubleshooting the issue over the phone, saving an expensive service call. Recommended! read more

I've been using Mr. Kim for years. Real old school expertise and always arrives on time. One time a knife poked a hole in my dishwasher and rather than replace the whole thing he repaired it with epoxy (which he had in his truck)--it lasted until the appliance died a natural death. Smart, honest, and reliable. Just about as good as you can get. Highly recommended. read more

When was the last time ur repairman not only arrives within the agreed time, but shows up early. Has the necessary equipment and knows how to isolate the problem and proceeds to correct it effectively. Also trouble shoots for potential problems and advise you accordingly. This husband and wife team works seamlessly together......such was my experience. read more

Mr KIM is your appliance go to- and if your shopping for a new appliance I would consult him too

Mr. Kim did a fantastic job fixing our aging washer that had sprouted a leak in one of its tubes. I called him late Monday, and he was here Tuesday morning right on time to diagnose the problem. He came back an hour later with a factory certified part that stopped the leak! His rate was very reasonable. I highly recommend calling Mr. Kim when you encounter issues with your appliances - I know we will! Thanks Mr. Kim! read more

Excellent communication, good prices, and good communication. He is a master at his craft, with 40 years of experience. It seems he is a one man shop so you won't get some rookie technician that will fumble around and not know what is going on. Yes, the fee is $95 to come out but in many cases the fix is relatively quick making the total price competitive or better than many of the other 5 star rated reviews on yelp. He does not overcharge for parts (e.g., he will not charge over $100 for a $4.55 part, see next paragraph). To give you an example, I had actually called one of the higher ranked 5 star rated appliance repair companies based in Oakland and they wanted a $59 service charge applicable to labor and materials, sent out a newbie technician, and for labor they wanted $200 and the part $120 (PM me if you want to know who they were)--I thought the price was too high so paid the $59 "diagnosis fee". Mr. Kim charged $175 total for this exact repair, that's $145 less. Also, that recent one star review complaining about the service charge and labor charge is not fair in my opinion because that is disclosed very clearly up front and if you don't like it you don't have to accept. But if you want a master technician that knows what he is doing, won't overcharge you on labor and materials, and gets the job done right I would highly recommend him. I am a landlord and will definitely use him again in the future. read more

I'm honestly shocked at the way Mr. Kim spoke with me. I called yesterday and spoke with a nice lady who told me he'd come out and take a look and I let her know I'm a renter working with my landlord's budget and can't afford a diagnostic fee if work isn't done. I asked if there was a fee to come out and she said, "no we can take care of it." He came out to take a look at my refrigerator and kindly said there's no use fixing it because it would be over the allotted budget and then asked for $120 for the 15 minutes he was here. Confused, I nicely told him what the lady on the phone had said to me and asked him if he could work something out because I am using my landlord's budget but don't want to not pay if it was his understanding he'd get a fee and the lady misspoke. I was absolutely kind in my tone but he immediately became extremely rude and snapped "then just don't pay." I offered to write a smaller check for the misunderstanding which I would take out of my own money because I didn't want to devalue his work and had spoke with someone else who may have been misinformed. He told me, "do you think I have to beg for $50" and scoffed at me. I told him I wasn't trying to be rude and just wrote the $120 check out of guilt despite it not being my fault and him not fixing anything. I've never in my life had anyone come at me like that over a misunderstanding. I hope others have a better experience but this was truly wild. read more

I think his name is Don. He came highly recommended by two independent people. I checked his reviews and there were some complaints about charges with a one star but I decided to take a chance. He was prompt, spent 10 minutes and said he wasn't experienced on my refrigerator. I fully expected to pay but he wouldn't let me pay him and sent me to the business that could. Really six star service read more

I was very happy that Mr. Kim made it out the same day. He very quickly diagnosed the problem, ordered the part,installed the next day. He was very Covid-19 conscious, kept the door to the laundry room open and wore a mask. I found him to be competitive in his pricing. I saw some reviews that said he was too high priced. But we are in the Bay Area and Mr. Kim is a skilled tradesman. I know I am having him back because he's coming tomorrow to install an ice maker! read more

This business deserves a negative star, one star is giving this business too much credit. My encounter was very unpleasant. The lady was very unprofessional, rude, aggressive, demanding. I don't see why she & the guy act as if they're no more appliances companies, you supposed to be helping people with their appliances problems not creating additional problems and stress. I get it that is hard out here, but won't it be easier and less stressful if we just could have work together. read more

Called Mr. Kim for a stove repair. He was able to schedule an appointment for the same day. He was pleasant and business-like. He worked efficiently, identified the problem part, explained clearly what the problem was, and replaced it, in less than an hour. The price was quite reasonable. He left everything in order. We had used him some years ago for a refrigerator problem, but decided to get a second opinion due to the cost and some skepticism about his diagnosis. He proved to be exactly right the last time, which is why we called him this time. He knows what he is doing, and he does it efficiently. Will definitely call him again for appliance repairs (though we hope we don't have to). read more

No one seemed to mention his prices. 95.00 just to come look at your appliance. Then he charges per minute !?!? Price doesn't include parts. Unacceptable. read more

Long stand use of Kim's appliance. Over 10 years he has fixed or fine tuned all of our major appliances. Strongly recommend!!!! read more

I was told by PG&E that I had a gas leak and my stove did not have a shut off valve for the gas. The rep turned off my gas and informed me that I would need to call someone to fix the problem. Being a recent homeowner I was afraid, thinking that my situation would be costly; moreover, I enjoy cooking and would not be able to cook until my problem was resolved. With a little yelping I discovered Kim services and he was able to come out the same day. Kim was very nice, professional and quick. I showed him the problem and he was in and out within 20 minutes. What's more, he did not break my bank, and I was back cooking for my family. Overall, I was very impressed with Kim service and will use him again if needed. I highly recommended him if anyone needs the services he provides. Thank you Kim, you have won over a new loyal customer. read more

Kim's Appliance - Gas leak behind oven fixed and gas shut off valve installed. What's for dinner? - Appliances & Repair Near Me - Oakland, California

I feel so privileged to be the first review For this year and the first elite So many things to do So I'll start with this review to complete So the dude is a nice guy, fixed my dishwasher So now it works, cleans cups, dishes and saucers He helped me get my ice maker to work It was within the allotted time so that was a perk The dude is cool, came out same day. There is an initial charge for the guy to come out but that's expected, the guy has to make a living. Same as any kind of appliance fixing service. He was able to get my dishwasher working as well as my ice maker. Both easy fixes, but for some reason worked when he touched the machines and not for me :( Regardless, I'd trust the guy for future repairs. read more

Mr Kim is fast, honest and reliable. If a repair is not worth the cost he is very clear about that. He has fixed our fridge, washer and dryer whenever issues come up. Highly recommend. read more

My washing machine was leaking big time, and my regular repair guy was on vacation, so Mr. Kim got the call. He came the next day and very quickly diagnosed and fixed the problem. He even had the right part in his truck. Service was friendly, professional, fast, and fairly priced. Just what I needed, and I am grateful. Would not hesitate to use again. read more

Called for service. Said he charges $95 for service AND $15 for every 10 minutes to repair. Uh! Beware! Unacceptable!

We called Kim's after looking at the 175 reviews on Next-door. Our washer was leaking. Luckily we did. He was prompt at the 8:00 am. appointment; quickly took off the cover and saw that the water pump was leaking. He had a new pump and replaced it and also resolve a minor starter issue. Kim is reasonable, prompt and very efficient. He surely knows his work. I would highly recommend Kim's. read more

Mr. Kim is fabulous. I use nobody else. He is always on time and efficient. The best.

I can't say that I'm impressed by the services received from this repair company. In particular, I found the serviceperson argumentative, judgemental, curt, ineffective, impatient, and, finally, rude. Sadly, Kim's appliance has a contract with my apartment building, 315 Park View Terrace, which results in all repair requests going to them, so I do not have the liberty to get a second opinion about matters. The most recent interaction was with our refrigerator doors popping open randomly throughout the day, resulting in us losing food since we moved in. We tried to adjust our habits and put less in the fridge and freezer, but we still have it opening randomly throughout the day. Frustrated and at our wit's end, we opened a ticket with our apartment management company, who dispatched Kim's Appliance. Upon arrival, they were already perturbed, demanding I describe the problem. After describing the issue, mind you, I work from home, so I just happened to be there, AND in the middle of the meeting, however, the service person kept yelling for my attention to show me the random things that he was doing like trying to pull the door open, claiming that it was closing well, and removing random items from the fridge, and claiming that it was again, closing well. The service person, ignoring that we opened our ticket on both doors open, then decided that we had too much food in the fridge after removing a canister from the compartment, ignoring the freezer door in the process. When I told the service person that the door opening wasn't forced and that his test doesn't include the freezer, he said that "he wasn't trying to argue." When I tried again to explain our problem with both doors, he walked out of the apartment while I spoke. What a disappointing and frustrating human interaction. I hope none of the other appliances break because I don't want them back here. read more

Mr Kim's Appliance is excellent. We just had another service on our washing machine. We've been using his services for many years and every time, the scheduling has been easy and quick. He arrives on time, has always been reliable and remedies the problem. If a replacement is necessary, he recommends the best and most reliable appliance. We highly recommend this company. read more

This was our 2nd time using Kim's appliance and the whole experience was great (again). I was able to get ahold of them (live) and was scheduled right away. Tech showed up on time and diagnosed the problem and gave cost options with timing. We opted to get a new Washer but I appreciated the options and information they were able to provide. Typically appliance repair services get a bad rap, but I'd recommend Kim's Appliance with no hesitation. read more

Mr Kim is very knowledgable. A little pricey but he gave a discount when he couldn't fix. I needed a new washer.

Quick to come out, clear about pricing, good repair skill, and just plain nice guy. Highly recommend.

I experienced a complete waste of time when asking Kim to service my dryer. He said I don't think I'm going to have enough room in your laundry room to work, so I am going to walk away from the job. I know of a few other repair people that have not had any issues with our machines, but the conditions just were not right for Mr. Kim. If you value your time and no service would impact you significantly, look elsewhere. read more

I called to get an estimate on repairing an oven. I gave them a pretty much complete diagnosis, model number, which elements don't fire up, working control module, working stove, etc etc (I have an electrical background). And yet, they couldn't give me an even vague estimate besides (seriously) "$100 to $500" and "we can't tell without looking". Er, what else do you need to know? read more

I found Mr. Kim on Nextdoor. I have Frigidaire appliances. I called and described my problem he initially told me he could not get parts for my appliances. I made an appointment for 10am-11am. He came at 9:30 which was great. He diagnosed the problem went out to find the part and now I have older appliances working just fine. He completed the job by 11:15. He serviced washer dryer and dishwasher. read more

CONSUMER BEWARE! This man charges $89.00 for the first ten minutes!!!!! and $10 for an additional 10 minutes. He says he does this because " he is very fast". I manage over 60 apartment units in 6 different apartment buildings and gotten all my contractors/vendors from Yelp and have been 120% satisfied. For this guy to charge $89 for ten minutes is absolutely ludicrous. To top things off, he tried to get an extra $10 or ten minutes out of me saying he is only charging me for 30 minutes even "though he was there for 40 minutes". Sorry Mr. Kim, the intercom that I buzzed you in shows 30 minutes exactly on my phone when you called. There is a 100% proof right there for you. Thank goodness I he did not have to come back for parts. That would be additional $89 just to walk from the door up to the building to the third floor. I am against giving negative reviews, especially to hard working mom and pop companies but people deserve to know they can get the same service for 1/2 of the price. $89 for ten minutes is the worst I have ever seen in the service industry. read more

This guy was uninformed AND cost us $75 for nothing. I read the positive reviews and was willing to pay for the $89/10 minute deal because he was the first available and my impression was that he would do a good, quick job. However, he came out to our house, took the top off our front-loading washer which had a problem with its door and said it would take him 3 hours + $100 for the part. If we had gone ahead with Mr. Kim it would have cost close to $400. He recognized that was expensive and recommended we simply buy a new washer for $700 or so, and pay him $75 for his 20 minutes or so of time. He gave us a discount for his "advice." I paid him his $75, but decided to have Sears come out and fix it. It took them 20 minutes (vs. Mr. Kim's 3 hours), the part cost $50 (vs. Mr. Kim's $100), and the repair did not require taking the top off the washer. All in to Sears was $180 (they have a flat $129 fee regardless of how long it takes). I should have just had Sears come out in the first place. Mr. Kim's bad advice will make me avoid him at all costs in the future. read more

I will NEVER ever call anyone else! I waited FOUR hours for S***s to assist with my dishwasher repair....I had to leave at 5. S***s repair showed up at 4:30 p.m. Mr. Kim is at your house within 15 minutes of your appointment (and his wife will call if he is 15 minutes late!) I called him to fix my dryer. He discovered it was just a blown fuse--not with the other fuses because of 220/110... Since he would have to charge me the minimum for a service call, he proceeded to show me what I could do to make my appliance work better. He saved me from getting a new refrigerator when the thermostat went out. A lot of the time he has the parts you need on his truck.. He does good work AND I TRUST him! read more

We have used Kim's Appliance repair for 10+ years and he has always done a terrific job. When he couldn't repair something he told us upfront (software update problem with Maytag washer). Henri read more

We called Mr. Kim to fix our old Wedgewood stove/oven. Many people no longer know how to fix old Wedgewoods, but Mr. Kim does. He was able to come to our house the same day, and he fixed the problem in only 10 minutes. He also gave us some tips and showed us how to check/fix the issue if it happens again. I appreciated the extra time he spent teaching us more about the Wedgewood. read more

Wonderful! Very good, prompt and reasonable. We have extended the life of our appliances because of his repairs. I like the way he explains what needs to be done, etc. read more

Another great experience. Very responsive, and extremely efficient to diagnose and repair our gas oven (needed new electric ignition module). Also was able to clean up one of the stove top burners that had been acting up to make it work like new again. Highly recommended. read more

Don't know what to think! Had a good review from a neighbor, but after Mr Kim "fixed" the small leak, I now have a big leak all over the kitchen floor. And he's out of town for the next 3 days, with no other employee to come in the meantime. Very disappointed! read more

Mr Kim is polite, professional, and arrives EARLY. Don't use anyone else for your dishwasher repair. Very experienced and skilled. He found and removed the clog with our dishwasher within one minute. Prefers cash/checks. Locally based in Oakland can even do same day appointments. read more

Prompt and very honest. He came to see my washer and quickly determined there was nothing wrong with it, so he discounted the standard charge. I will call him back when things really break. read more

Mr.Kim came out the same day I called and fixed the issue within 10 minutes. He was professional and arrived early. A+++ Customer service and price. If I knew it would have only cost $90 to fix I wouldn't have waited 7 months! Thanks Mr.Kim, you rock! read more