Very reasonable and get the job done! Worked well with staff on the job. They do get back to you in a timely manner.

Great customer service. Reliable and excellent service. Fixed our oven, installed a new washer, and answered questions. read more

Phoenix Appliance Repair - Installed new washer. - Appliances & Repair Near Me

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My wife called Phoenix Appliance regarding a nagging issue with our Maytag washer. Isaac called back and walked me through some tests over the phone. Between that and the error codes he determined the water level sensor appeared to be the culprit. I asked him how soon he could get the part and repair it and he told me it was an easy repair and I could do it myself. He gave me the part number so I could order it online. Told me where the sensor was located and briefly described the replacement. I found a YouTube video that showed it clearly. The part arrived a couple of days later, took me about 20 minutes to replace it. It's been working great since, no errors. I really appreciate Isaac for sharing this information so that I could do the repair myself. Amazing. The best kind of service if you ask me. read more

I used Issac from Phoenix Appliance several times. He's always been great. Knowledgeable and honest. He's knows his business.

Isaac is the definition of a repair man. He took my 30+ year old Kenmore dryer apart and fixed it. Saving me, not only the money of buying a new dryer, but also the headache of purchasing and installing a new one. But today it was my Kitchenaid ice maker. He took the ice maker apart. Testing each and every component until he found the one piece which wasn't working. What he charged for this repair is a steal. Any and every time I have an appliance issue I call Isaac. He is an honest appliance repair man. He might be the last one left. If you are in Alameda, he really is the one you NEED to call. A lot of appliance repairmen don't want to come here because of the location. If my word as a complete stranger means anything to you, call Isaac. read more

I needed an oven fixed (bad igniter), and Issac was extremely helpful! It was around the holidays and he was able to come in last minute to take a look and get it all squared away. On top of that he stayed even longer to make sure that the oven was the proper temperature and helped calibrate it. It was an extremely fair price for the time and materials. Highly recommend you give him a call! read more

Issac has fixed several several appliances at our house over last few years, including dish washer, dryer, and our washer. All models are older kitchen aid appliances. He makes them run like new. Our last repair was more of a reconditioning. Some of the older internal plastic parts had disintegrated, and a couple of major vital parts had finally decided to retire. Issac was patient and finally got the old washer working like it was new! Issac is friendly and professional. He takes photos of before and after. He shows you why it's not working and how it works. We always call him to get on his list. And he's lives local...Alameda. read more

I told Isaac that he's my new best friend. Over the last few weeks Isaac has fixed my GE range and my clothes dryer. He's competent, reliable and I trust him to fix any appliance I own. Those are traits that I cherish in true friends and now in my favorite appliance repair person. Thank you, Isaac! read more

I had a ignitor unit go out in an older stove and was repairing it myself. I hit a point where there was some confusion with the parts. I called Isaac to see if he was able to come out and finish the repair. He reached out to me and walked me through it and i was able to finish the job. He was very friendly and helpful through everything. Its not often you find a repairman to go that extra mile. He is now on the top of our list if we need any future appliance repairs. read more

Issac is fantastic. Very knowledgeable and takes time to offer tips to prevent future appliance malfunctions. Very reasonable prices as well. Highly recommend. read more

Man I hate giving bad yelp reviews to small businesses so I will start with a quasi positive - after rendering our fridge inoperable, Issac came on a Saturday and after 5PM two days to try to fix it. This is a long story so it is below, but the Cliff's Notes is - Issac rendered our fridge inoperable, did not take any accountability for breaking it, showed no urgency in fixing it, and here we are two weeks later without a working fridge and he's refusing to help us pay for a replacement and telling us he is going to charge us for the time he spent trying to fix the problem he caused. The fridge had a small leak but was working like a fridge/freezer should (fridge keeping things cold, freezer keeping things frozen) until Issac came to fix the leak. Issac came to fix the leak while my husband was in meetings, left without a note, phone call, or text at about 2pm, and our fridge was visibly not working (lights flickering then completely off, panel not on, etc). Both my husband and I were obviously alarmed that our previously working fridge was not working anymore and called Issac several times, but he did not pick up or call us back until 630 PM that day. He did come the next day (a Saturday) to try to fix it but was unable to fix it. He then went radio silent and would send a text once a day around 5-6PM every day telling us he was looking into it (meanwhile, we still dont have a working fridge). When he finally got whatever part he needed, he came over and tried to fix it but was unable to. When it became clear he was not going to be able fix the fridge he had broken, he started talking about "helping" us with the warranty but could not tell us timelines or how he was going to replace our fridge if the warranty process did not work. When we pressed him that we had not had a functional fridge for weeks, he told us he had other clients to tend to like we were being demanding. This is not a one star review because Issac rendered my fridge inoperable - I get that stuff happens and he was, at least originally, not acting with malice. This is a one star review because Issac has refused to take any accountability for breaking the fridge, and was openly hostile when we started pushing him about a replacement when we'd been without a fridge for several weeks. He told us he didn't break the fridge because it was already leaking (even though it worked, albeit with a leak, before he touched it), that it was our fault for having an expensive German fridge (wut. if he was incapable of fixing our expensive German fridge, he shouldn't have tried) and that we weren't his only clients (if he has other clients with fridges he broke - yikes). Now I'm looking at having to entirely replace my fridge (I would have happily just put down a dishrag for that minor leak forever!) and pursuing reimbursement from Issac. I'd avoid this shop at all costs. read more

Issac has come out to fix a few different appliances. He always troubleshoots and makes sure he gets all the information before starting the job, as not to waste anyone's time. He's efficient and extremely helpful. He gets to job done and is fairly priced. I love having that one person I know I can rely on when I've exhausted my abilities or energy! You will not be disappointed. We never have. read more

Isaac just fixed my GE Oven which wouldn't heat up (except to broil). When I spoke with him and described what was going on he took the time to ask smart questions and research potential problems before getting back to me so we could have an informed discussion on what was involved for a fix. He showed up right on time to diagnose the problem with the part he suspected was the issue making it a one shot fix. He then took the time to show me things about how my oven works to help me avoid problems that might pop up in the future. I'm definitely calling next time I have any appliance issues and can't recommend him enough. read more

Isaac did a great job fixing my washer that wouldn't spin. He replaced the lid switch and gave me his cost on the part with no mark up. He showed me how it broke from me letting the lid drop too fast. I really appreciate him taking the time to teach me how to not break it again. Next time one of my machines goes out, I'll call Isaac. I think he works on all brands. read more

Phoenix Appliance Repair - Replacing the spark module - Appliances & Repair Near Me

Isaac came to our house on Saturday afternoon to repair the washing machine, dishwasher and calibrate the oven. He was very responsive to our concerns and he carefully explained all the repairs that were needed and how to address them. I learned a great deal about the dishwasher and washing machine during his visit! I would highly recommend Isaac for any appliance repair needs in the future. He responded quickly to my text message and called me when he was headed to our house, just as promised. read more

Isaac, independent owner of Phoenix Appliance Repair, was fantastic (and not many are in this particular business based on the reviews you see out there). Punctual, knowledgeable, friendly and professional. What stood out most about him was he was a troubleshooter. If you have a one-off scenario, he will Google/research on the spot and 9 times out of 10 find a resolution (as he did for me). He was also concious of my budget and didnt over-charge, provided alternatives to buying new parts that were less expensive. I have had him come by the house twice now (washer, double oven/microwave/dishwasher). On the second call I just had him do a review of all my appliances (which you can do because he charged me by the hour, not by the appliance). read more

Isaac diagnosed our oven problem over the phone and came to our house with a replacement part. The oven was taking 20 minutes to heat to 350 degrees. He arrived on time, checked his supposition, and installed the part in about a 1/2 hour. He charged a very reasonable fee and he wore appropriate covid protection throughout his visit. It now takes 6 min for our oven to heat to temperature. Thank you Isaac. read more

Issac was very responsive, friendly, and knowledgeable and helped get our refrigerator / freezer fixed at a fair price. Would definitely work with him again! read more

Great response when first contacted and excellent diagnostics and repair of our clothes dryer. Thought it was the door switch which would've been an easier repair and after that was eliminated, it wound up being the belt when Isaac took it apart. Lucky me...he had a belt in stock and got the dryer going all in about an hour and at a very reasonable cost. The experience couldn't be any more professional and satisfying. I didn't have to worry about being overcharged for a bunch of other things that could've fooled me. Great find and I plan on spreading the word and using him for myself, my family and my friends. You can't go wrong with the service. read more

Isaac was great. He installed our new oven and gas cooktop. The fit was complicated and he was able to reroute the gas line to make the new appliances work in the existing space. The job took several hours and thankfully he hadn't overloaded his schedule so he was able to stay through and get the job done all in one go. He also provided a very fair price despite the extra hours of work. Definitely recommend, 5 star. read more

We called Isaac to assist with a 10-year-old washing machine that had an issue with one of its computers. After the first extensive diagnostic session, he had a suspicion for what the problem was but said he was going to return the next week to do final troubleshooting and recommendation for the repair. We paid the $120 diagnostic charge and patiently waited. He returned the following week, took the machine apart, couldn't fully diagnose the issue but said he was going to get back to me with part numbers and an estimate to replace some of the electronics. I never heard back. So, I have no solution, had to put the machine back together myself, and I'm $120 further in the hole. Great. read more

Isaac is very knowledgeable and has now fixed our dishwasher, dryer and freezer. He was on time, courteous, and prices were reasonable.

Isaac is very responsive, professional and takes care of everything. He fixed a belt on my washer (when my friends said it was time to just buy a new one) and did a thorough maintenance check at the same time. He gave me lots of good tips to keep this machine in good repair to get many more good years out of it! Thank you Isaac! read more

Filled out web form requesting service. Waited 4 days then followed up with a call and left voice mail. No response.

I'm really impressed by Isaac, the repairman. My "usual" repairman (a good guy) came in to repair my washing machine, and discovered that it needed a new pump. Due to his vacation plans and the need to get a part, he was not able to fix it, but wrote the diagnosis on his invoice, suggesting that I get someone else to do the repair. I called at least half a dozen repair people, and they all insisted that they would have to first come to make their own diagnosis (and moreover would not bring the pump, on the off chance that the first guy was right). Using them would likely have required two visits, with the associated waiting around and expense. Then I came across Isaac. What a difference in attitude! He agreed to pick up the pump and came out the same day. Then he fixed the machine much more cheaply than the first guy had estimated. Isaac is smart and professional. I still think that my other repairman is a great choice, but Isaac has moved to the top of the list. read more

Isaac just paid us a visit to fix our oven. Isaac responded to my voicemail at the end of the day, booking a visit was straightforward, and today we have a working oven again after he replaced an igniter. He was pleasant and professional throughout, and I feel fortunate to have met a local repair person for the next time I have a balky appliance. Great! read more

I contacted Isaac because our dishwasher wouldn't drain and then subsequently shut off electrically. Instead of charging me a non-refundable diagnostic fee like some of the other places, he actually helped me diagnose it over the phone. He then walked me through the process and I was able to resolve the issue myself. If I ever do have an issue I cannot solve myself, there is no doubt in my mind that I will contact Phoenix to repair it. read more

First time using Phoenix Repair and I must say the experience could not have been better. Isaac was excellent. When we first spoke on the phone, he told me that he was not planning to make any calls between Thanksgiving and Christmas, as he had travel plans during that period. Still, he made a small window for us between his trips and fixed our old washing machine. He worked quickly and efficiently, and did everything he could to keep our costs down. He was extremely friendly and knowledgeable, and could not have been nicer. As far as I'm concerned, Isaac is the only person to call if you have an appliance that needs repair. If I could give him more than five stars, I would. Phoenix Appliance Repair, remember that name! read more

We have a Whirlpool refrigerator that was getting cold in the freezer, but not in the fridge. On the phone, Isaac asked me a few questions, and then recommended defrosting the fridge, saying that might fix it. It did. Apparently when we left the freezer door cracked open one time, it allowed the circulating fan to freeze up, so just defrosting it put everything back in order. I see from other Yelp reviews that I am not the first one to benefit from Isaac's expertise without any fee, but you can be sure that next time we have an appliance problem, Phoenix will be the first one I call. read more

Didn't rip me off. Friendly and will definitely call him again. Told me I didn't need a new dishwasher when I was about to replace the one that didn't need replacing. read more

I left a voice message 10 days ago, no return call. I'm calling someone else.

Isaac did a great job. He trouble shooted my oven problems over the phone and had the right tools and parts. He is efficient as well as through making sure my oven was at the exact temperature after replacing the ignitor. He also likes to teach you about stove and possible repairs that I could do. I would use him again without hesitation. read more

Isaac has come to work on my dryer twice now (the dryer would spin but the heat wouldn't come on). The first time he was quick and efficient, and very friendly and knowledgeable. Just now, about 4 months later, we seemed to be having the same exact issue, and he was very timely in responding to my message and setting up a time the next day. He figured out the problem quickly (a wire had become disconnected was all), and generously fixed the problem free of charge. Will definitely be calling again next time we have any appliance issues!!! read more

Needed some support for my dishwasher that was no longer draining properly. Isaac promptly returned my phone call and scheduled an appointment within 3 days. He came out and fixed the problem within an hour, and also gave me some tips on other appliances. He wore a mask through the duration of his visit, and respected social distancing. I will definitely be using him in the future! read more

I have an older dryer that put heat out some of the time or not and also a timer would not advance on 2 settings. Isaac troubleshot the problem over the phone and came prepared with appropriate parts at a scheduled time. There is no estimate or service charge, just straight-forward confimation of the problem and repair. Isaac is very reasonable and fast. While I hope I have no other appliance repair issues, if I do I will call Isaac and highly recommend him! Grace read more

We've used Isaac from Phoenix Appliance Repair on multiple occasions to service the washer-dryer and dishwasher. in our Oakland condo He's an excellent, creative problem solver and a pleasure to work with, being courteous, punctual and very skilled. I recommend him without reservation. read more

AMAZING!! Isaac fixed my washer when NO ONE seemed to be able to help me. He was on time, honest, informative and extremely helpful. My washer needed repair and I had 3 people tell me they would simply not work on a stacked washer & dryer. Two repair people came out to do the job. One told me they needed special equipment to pull it out of the laundry closet and would call me to make an appointment. They never called back. A second who came out and said they needed two people to do the job and set a second appointment to fix it. They never showed up during the 4 hour window. Isaac did the job all on his own. I would absolutely recommend him to everyone. read more

I've never met Isaac in person, but he gave me the best advice over the phone when I called him about an error message I was getting on our Miele Optima dishwasher. According to the owner's manual, it had to do with the intake hose, and to call for service. Isaac diagnosed the problem over the phone and suggest we check the air gap for any debris that may be clogging it. We did as he suggested and the dishwasher worked again, no more problems! Isaac is honest, friendly, and helpful. I highly recommend him! read more

Isaac fixed a broken washing machine for me. He was able to set an appointment within just two days, assessed the problem, ordered a required part, and then came back and installed. His fee was very, very fair for the amount of work that was required to make the repair. He was cheerful, communicative, and got the job done correctly the first time. I was really impressed and would definitely use his service again if anything else came up. read more

Isaac has an immense amount of integrity, generosity and genuineness. He fixed my refrigerator promptly and skillfully. He's friendly and personable but isn't overly friendly. A really down to earth and knowledge guy that is honest. It's relieving to know I found someone that I can trust to fix my appliances. His rates are very reasonable and doesn't seem like he marks up the cost of parts at all. I don't do Yelp reviews often but I had to write one for this guy. read more