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    Phoenix Appliance Repair

    4.7 (72 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Phoenix Appliance Repair

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    1 year ago

    Very reasonable and get the job done! Worked well with staff on the job. They do get back to you in a timely manner.

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    2 years ago

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    4 years ago

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    3 years ago

    I used Issac from Phoenix Appliance several times. He's always been great. Knowledgeable and honest. He's knows his business.

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    4 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    11 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    Isaac is very knowledgeable and has now fixed our dishwasher, dryer and freezer. He was on time, courteous, and prices were reasonable.

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    5 years ago

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    8 years ago

    Filled out web form requesting service. Waited 4 days then followed up with a call and left voice mail. No response.

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    11 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    5 years ago

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    7 years ago

    I left a voice message 10 days ago, no return call. I'm calling someone else.

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    8 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Phoenix Appliance Repair

    Review Highlights - Phoenix Appliance Repair

    Isaac came to our house on Saturday afternoon to repair the washing machine, dishwasher and calibrate the oven.

    Mentioned in 50 reviews

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    Top Tier Appliance Repair - Here is my LG wash machine.

    Top Tier Appliance Repair

    (208 reviews)

    East Oakland

    I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

    Top Tier was recommended by CBD the vendor I purchased a new washer and dryer from on 3/6/26. They…read moreinstalled the dryer where the washer connection was located and the washer where the dryer vent was so both appliances were 8" off the wall because of 6' long dryer vent hose. They started the dryer and it sounded like a cement mixer. They tried to fix it and could not and asked me if we had a toilet plunger!! Which apparently they were going to suction to the back of the drum to put in back in place. They could not fix the dryer and blamed it on Electrolux. Electrolux rep was called and said it was obviously damaged when they unloaded it from their truck so there was no warranty. When the Electrolux rep showed up he opened our laundry room door and it had a very strong smell of natural gas, it was discovered that in addition to damaging the dryer, installing them in the wrong pace they also put me and my family at risk. There is more, when they wheeled the washer on a dolly through our back door they broke a $615 Phantom Screen Door. Also, I had to pay a reputable appliance installer $400 to come and install the appliances correctly. I reached out to the owner of Top Tier and to go easy on him I asked that the $350 fee they that he billed to my Visa be refunded and if he would pay for the screen door, we would call it good. I absorbed the inconvenience for weeks and the $400 fee to do the install the appliance correctly. The Top Tier owner seems like a very nice guy on the phone and accepted my suggested settlement offer. For the last 5 weeks each time i call him he promises "my wife will drop it off next Tuesday", "I will drop it off personally Friday afternoon", "I will have my secretary send the check out tomorrow". CBD the appliance dealer will never recommend him again, I have disputed my Visa charge, I was going to report him the State Contractors License Board but as it turns out, he has no license. Monday I am filing a Small Claims suit against him for ALL of the charges. I am 80 years old and this guy took advantage of me and my wife and could have cost us our lives with the faulty gas connection. He is deceptive, a liar and flat out dangerous.

    Phoenix Appliance Repair - homeappliancerepair - Updated May 2026

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