As someone who was former employee of this Target, I can say that all of the negative reviews are true.
My experience working with Target started out great, the trainings were informative and helpful. But the more I was shifted the more I started to see Target (specifically this branch) for what it really was. Now - I'm not blowing the whistle on anything. I worked in the customer service department. I was there for maybe a good 4 months before I quit. The managers were rude, didn't do their jobs, slacked off, me being an employee, I am here to work and go home. To do what I need to do, and get paid and go home. Every single time there was an issue concerning a customer, or me just needing help with something simple, I always had to leave my register and walk around looking for management or a supervisor. There was so much drama in the break rooms, people screaming and gossiping which is HIGHLY unprofessional. People would steal all the time, security would slack off and not be of ANY help whatsoever. We would have crackheads come in and steal. I would always get complaints from people I was helping about the store. Now granted, some of them were unnecessary. I have worked in the customer service industry for YEARS and have experience in a professional setting.
The store was always disorganized, but I would do my best to help people. They don't tighten up around how lax employment is. It's just a big joke. And again I am ONLY speaking for this store. Employees, managers, and superviors are just loud, and obnoxious and don't do their jobs. They're rude too. I was dealing with a personal family matter and I had to step away, I was visually shaken, and my family member was in the hospital, they brought me into the back room and had a "serious" talk with me just to scare me and I started having a panic attack. I admitted some faults in that situation but I was on the verge of tears. I am never working there again. Or even shopping. They continued to threaten termination just because I was in a family emergency. I ended up quitting, I hoped I could continue but my view on being employed there had already been going downhill even before all of this. As an employee, getting ahold of the HR desk (which for customers is the Customer Service line when you call) the woman that answers the phone never picks up, or puts you on hold for a long period of time. I WORKED THERE and it was a pain to get ahold of anyone! Like... There was one day where I decided to test it. Maybe I'm going crazy, maybe it's me. I was in the break room, she was chatting with her friends behind the desk, being loud as usual, watching something on her phone, the phone rings and she answers it, in her loud booming voice (like wth the phone is right by your ear.) And goes, "please hold." And puts the phone on hold and goes back to talking with her friends. I'm sure that person hung up.
What the hell! But as an associate who has a god damn family emergency, you're going to threaten me and fire me??? For it being the ONLY time. I was crying people! I was in shock! My family member is in the damn hospital! But oh it's okay for someone who directly is dealing with customers at that moment in time to leave someone on hold????
Quite honestly, it needs a management switch and needs to be held under better professionalism. I know it's "just a Target" but its also a job and a place where customers go and expect to have a good experience, they really need to change a lot. read more