Gustavo is worth the visit alone: he'll assist when trying on shoes with a shoehorn, is a…read moreconsummate and knowledgeable proprietor, and full of Oakland pride. Fantastic selection of Birkenstocks, Naots, and more. Visit and patronage this old-school gem before it is gone.

Time for another trip across the Bay. My shoes are getting thin. For such a tiny little shop, last…read morevisit I bought two pair! I was lucky enough to have the owner's undivided attention on a weekday afternoon. Best customer service ever! Reasonable prices and surprisingly good selection.

A legendary shoe store in the Bay Area. Their daily specials are the best, new or used shoes at a…read moregreat price when they post on Instagram.

Prices are decent on their used shoes, but their new shoes are on the pricier side. Most of their…read moredeals used to be on their Instagram page. Service isn't great.

The service was great! The selection are lots. The value looks fair priced. S/O yo NORMA for taking…read morecare of me. Above and beyond customer service. She was so helpful on correcting a minor problem with the purchase.. employee like her makes the time and effort to shop so much better. Again, thank you to Norma and all the employees there at Shoe Palace. Do keep up the great work.

Staff needs better training. Very poor knowledge of inventory, and disrespectful towards customers…read more I came in with my mother in law, who was looking for a pair of maximalist, wide platform, high-cushion style shoes. She went up to the counter and asked about this kind of shoe, with a passing reference to Hokas, and rather than directing her to the Nike Vomeros, which were on the shelf literally a few feet away, the staff gave her a snide comment about how they only sell shoes that have style. That was one lost sale. I also had seen a sweater I really liked about 10 minutes prior but there was no way I was going to buy it from Shoe Palace after seeing my mother in law get dissed like that. Will take my money elsewhere and will not be returning to any Shoe Palace. Seemed like the prices in this place were nothing to write home about, so I don't know why the customer service is so budget.

When walking into a retail establishment and seven people are standing there doing nothing and at…read moreno time do they greet you or ask if you need help it is time to spend your money elsewhere. Do better Shoe Palace in Emeryville.

Shoe Palace always has a great selection of shoes, and this location on Bay Street in Emeryville is…read moreno different!! They have a good selection of Jordan's, and the prices weren't as bad as I thought they would be. But the sportswear in here is pricey. It's always hard to find my shoe size in stores nowadays, so I didn't make a purchase. But definitely a good place for shoes in Emeryville!!

ALL MY HEALTHCARE FIELD WORKERS!!!! Check them out!!!…read more I have been dying at work due to me wearing the wrong shoes, and everyone has been telling me to try Hoka shoes. I didn't even know how to pronounce the shoes when I called lol. I was on Google and was trying to find where I can buy some from that was close by... I didn't really feel like going far or a lot of other shoppers in the store, crowed.. just too much social anxiety. So I found this very cute aesthetic pleasing " nurse shoe store " I call it online. I called and spoke to Victor on the phone, he's the OWNER!!! Super cool chill guy...great vibes - I loved his vibe in fact. He told me what they had in store and what most Nurses go for but he had exactly what I needed. I came on by, he brought out sooooo many different brands for me to try on and even different styles in the different brands. He took his time with me, he was not rushed. Didn't mind helping me actually find a great shoe that worked for me, he even let me try on each and every one of them, measured them for me to make sure they were a great fit... There was me and another customer in the store and also another store associate I believe name Andrew!!! Everyone was super chill, it was definitely vibes. We all talked about shoes and the shoes we were looking into and I felt so comfortable. I really want everyone to come check out this store!!!! It's so hard to find a shoe store that FOCUS on COMFORTABILITY rather than TRENDY!!! And idk about you, but I'm getting up there in age and being comfortable means more to me than anything!!!! I want everyone to check them out!!! Parking right in front of the store. Which is also a score!!!! Oh yes, best part!!!! GREAT PRICES!!!!!!!!!!!! I will never go buy another work shoe anywhere else!!! EVERYONE RUN NOW DON'T WALK!!! CHECK THEM OUT!!!

Knowledgeable, friendly, great selection, nice vibes. Did not feel like they were selling me…read moreanything, just there to be helpful. Standard high end running store prices. What's really cool is they have a physical therapist in house a couple times a week to analyze your gait. I'll definitely be shopping here for my next pair of active shoes.

Great staff everyone welcomed me with open arms every time I come here always have Great customer…read moreservice. LUS

The workers were very rude and uninviting. Gladly walked right on out. I will not be wasting my…read moremoney here. How do you not greet your customers as they are entering the store?

Love the values! I always find cute shoes there and so many great name brands! The associates are…read morealways friendly and ready to help when asked. Last time I was there I got leather Born summer sandals for $35 which was a great price!

Subpar service, messy location. Many other Nordstrom and Rack locations have better staff and they…read moretake better care of the inventory. Waiting half an hour for a tailor who is literally 10 feet away from the fitting rooms, checkout always has long lines with slow service. Need a real Nordstrom. Edit: waited an hour to get the tailoring done on one small seam on one item. (Not because of the tailor.) Please do better.

Amazing store, the best in town. They are very helpful when it comes to customer serviceread more

My favorite sneaker shop in Berkeley area. I drove from Sacramento there multiple times. I even…read moreflew from Florida(vacation) recently because I won their raffle and they promised to hold my pair for me. Very straightforward guys working there and they make the transaction pretty smooth and easy. Gallery is very organized and well priced. Definitely recommend.

Went in for the first time this week and had a great experience! The store has good selections and…read moreeverything is easy to find. The two workers were super helpful and friendly without being pushy. My partner and I ended up both getting a pair of shoes! I would definitely come back and recommend to others.

Service was great and it's always great here. there is a lot to choose from so selections are…read moregreat. Values are great reasonable prices. Come check them out next time you're shopping for shoes or shirts.

Visited the Foot Locker at Emeryville Bay Street with my sister to look for Puma Big Kids sizing…read moreand had a very poor experience. Most employees were gathered at the cashier chatting instead of helping customers. When my sister politely asked for a different shoe size to compare, the associate was visibly irritated and repeatedly said "they're all the same," clearly unwilling to check the back. Only one employee was actually working and organizing the store. The lack of professionalism and customer service was disappointing. We ended up leaving and buying our sneakers at Shoe Palace instead. Management really needs to improve staff training and customer engagement. I hope management takes this feedback seriously by reinforcing customer service expectations, providing better training, and ensuring staff are engaged with customers rather than disengaged at the register. Experiences like this are a quick way to lose loyal customers and negatively impact the store's reputation.

People that work in here Should have more care with the boxes for the original shoes , the…read morepresentation of a nice product should be in great condition or this will make the product look careless Costumer attention was ok helping to find the shoes and other options . I was hoping a great unboxing for my wife's gift .