I bought an iPhone XR yesterday and wanted a case for my phone so I can use it without worrying…read moreabout damaging the body. I got an Otterbox Symmetry Case in Black for only $25.00 The person who helped me was very friendly and even helped put the case on for me. It was super convenient since I did not want to walk to the mall for a case. This place was just right around the corner. Can't vouch for the other things here but the Customer Service was awesome.

Smoker Friendly is more a metro pcs distributor (half the shop) than a tobacco store. everything is…read morebehind the counter or under the glass counter. goods sold: -smoking accessories -candy -cigarettes, just a few cigars (phillips) -cell phone accessories -phone cards eats: skittles, blender style (1) -vibrant fruit flavored hard candy, chewy, soft cente, very sweet. -just sugar overload, nothing to die for. shopping notes: -didn't see pricing on anything.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

I started service with Virgin Mobile and got switched to Boost. I decided I would buy an iPhone 11…read morethrough them for which I pay $33 mo My reception has been getting really bad lately so I want to switch to ATT which my husband has and it works really well in our house. When I called boost they told me I couldn't unlock my phone until I had had it for one year! I'm stuck now with very poor reception for more than 6 mos. I guess I could buy another phone if I could afford it. Was this in the fine print?

I believe Sprint Boost on Middlefield Rd., Redwood Ciry intentionally reset my Mobile password…read morewithout my knowledge when I attempted to save money by moving to a new carrier. Additionally, Sprint Boost refused to honor their printed ads offering three price ranges fior a transfer of phone service. The Manager insisted my plan purchase had to be $50 per month, at the high-end range of the scale, and he said a tax of $20 would also be added. I have customer service history with Boost Mobile and don't know why I was treated so badly this evening! Now if I wish to take advantage of a carrier-switch promo, unnecessary delays will ensue. This is discouraging and should have never been allowed to occur. My shopping experience was ruined for the day and this week's schedule will suffer s blow. I likely will be further inconvenienced and technically set back for another one or two days!

Just left that store. It wants you to ring a bell which we did twice and we waited for five…read moreminutes. The sign said for security reasons... really, so we had to keep waiting and eventually left. Terrible customer service. I apologize. I can't say terrible customer service because I never got any service because they wouldn't let me in.

Went in just to pick up an iPhone I had purchased online. They linked my new phone to someone…read moreelse's account, then compounded the error by clicking that I had picked up new phone. I spent over 2 hours in the store while they "worked" on the problem and was then told I had to come back the next day to get the phone as the transaction was locked. I returned the next day and they cancelled my on-line order and then sold me the phone direct from the store so they earned the commission. What a scam! It cost me a day so they could make more money! Don't trust them for anything

Very good products with the best prices. Open late night. Very friendly people . The best product…read morein town with best price.

First off I was going to give this place 5 stars as opposed to 4 stars, strictly for being open…read morewhen they say they are going to be open. So i do appreciate the fact that they showed up when they said they would. the reason i knocked it down a star was because the item that i was looking for, was twice the price at any other shop that i have been too. Not sure why but it was. The personnel are always in good spirits and although the shop is small, they carry a lot of inventory. I won't stop coming but probably only when needs to be met.

Angel who works at this location helped me to add an additional 5G Home unit today. She knew her…read moreproducts very well and fast to process the order promptly. Left the premise in less than 15 minutes. When I added additional lines several months ago I also had pretty impressive service with another lady who worked there. This store deserves maximum stars available.

Amazing service. Didn't have to wait to long even though it was busy. The guy who assisted was…read moreswift and solved my problem quickly! Super awesome layout and design as well. Highly recommended!

Excellent Angelina graciously cured my phone this c.v. Gramma very pleased the young man waking w…read moreAngelina was also helpful upon my phone call into the store encouraging and pleasant what a great experience from your office here in C.V

Absolutely not. I do empathize since they had low staff that could help but the wait time was…read moreridiculous, about 2 hours. I finally got helped and it felt rushed since there was a long wait for others. The staff member ended up messing my family plan and disconnecting one of the other phones instead of mine, making it an extremely difficult process. Let alone inconvenient. It's really important that when you leave your services to double check the changes that were made. It took like 4 weeks for everything to get back to normal. They disconnected the wrong SIM card instead of the one on my old phone which I lost. Not trying to be dramatic but T-mobile customer service isn't the best either, so when one mistake occurs on premises of a store, it slows everything down. I don't recommend this location and I had a pretty awful experience

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.