Great customer service & Deals! They got all you need !…read moreFrom papers to wraps & more! Make sure to check em out

They lie don't know they own prices nd treated me wit disrespect I went out my way to shop wit em…read morecause I liked they service before but apparently the owner doesn't have the same energy he was rude nd acted like they ain't want me there nd I go often wen im in the Bay Area never again

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!

I started service with Virgin Mobile and got switched to Boost. I decided I would buy an iPhone 11…read morethrough them for which I pay $33 mo My reception has been getting really bad lately so I want to switch to ATT which my husband has and it works really well in our house. When I called boost they told me I couldn't unlock my phone until I had had it for one year! I'm stuck now with very poor reception for more than 6 mos. I guess I could buy another phone if I could afford it. Was this in the fine print?

I believe Sprint Boost on Middlefield Rd., Redwood Ciry intentionally reset my Mobile password…read morewithout my knowledge when I attempted to save money by moving to a new carrier. Additionally, Sprint Boost refused to honor their printed ads offering three price ranges fior a transfer of phone service. The Manager insisted my plan purchase had to be $50 per month, at the high-end range of the scale, and he said a tax of $20 would also be added. I have customer service history with Boost Mobile and don't know why I was treated so badly this evening! Now if I wish to take advantage of a carrier-switch promo, unnecessary delays will ensue. This is discouraging and should have never been allowed to occur. My shopping experience was ruined for the day and this week's schedule will suffer s blow. I likely will be further inconvenienced and technically set back for another one or two days!

My 79yr old mom came into the store because she had viruses on her phone. I am the only person on…read morethe account authorized to make changes to my family account. Service rep Ahad sold her a new phone and made changes to my account added protection plans without my authorization. stay away from this place very shady. They will screw you if they can.

Just left that store. It wants you to ring a bell which we did twice and we waited for five…read moreminutes. The sign said for security reasons... really, so we had to keep waiting and eventually left. Terrible customer service. I apologize. I can't say terrible customer service because I never got any service because they wouldn't let me in.

Very good products with the best prices. Open late night. Very friendly people . The best product…read morein town with best price.

First off I was going to give this place 5 stars as opposed to 4 stars, strictly for being open…read morewhen they say they are going to be open. So i do appreciate the fact that they showed up when they said they would. the reason i knocked it down a star was because the item that i was looking for, was twice the price at any other shop that i have been too. Not sure why but it was. The personnel are always in good spirits and although the shop is small, they carry a lot of inventory. I won't stop coming but probably only when needs to be met.

Angel who works at this location helped me to add an additional 5G Home unit today. She knew her…read moreproducts very well and fast to process the order promptly. Left the premise in less than 15 minutes. When I added additional lines several months ago I also had pretty impressive service with another lady who worked there. This store deserves maximum stars available.

Amazing service. Didn't have to wait to long even though it was busy. The guy who assisted was…read moreswift and solved my problem quickly! Super awesome layout and design as well. Highly recommended!

Absolutely not. I do empathize since they had low staff that could help but the wait time was…read moreridiculous, about 2 hours. I finally got helped and it felt rushed since there was a long wait for others. The staff member ended up messing my family plan and disconnecting one of the other phones instead of mine, making it an extremely difficult process. Let alone inconvenient. It's really important that when you leave your services to double check the changes that were made. It took like 4 weeks for everything to get back to normal. They disconnected the wrong SIM card instead of the one on my old phone which I lost. Not trying to be dramatic but T-mobile customer service isn't the best either, so when one mistake occurs on premises of a store, it slows everything down. I don't recommend this location and I had a pretty awful experience

Willie assisted my son & I. Despite we are under a different cell phone company, Willie gave us…read moresuperb customer service. We came in for a cellphone screen protector and since it was close by we just came in. He was friendly and didn't make us feel like an outsider knowing we are not with T- mobile. Thanks again for helping us and continue the great job you give to all customers. We need more people like you in this world!

I would like to recommend James for the quality of his work. He repaired my iPhone 14 when the…read moreLightning charging port stopped working and the piece needed to be replaced. He gave me two options for the repair, and I chose the original part. His prices are fair, and the quality of his work is very detailed and professional. I trust him and appreciate his integrity. My phone was definitely in good hands.

With my iPhone 14 Pro Max suddenly losing its ability to charge through the charge port, I…read moreimmediately went into a frenzy, figuring out the right place to take it. Knowing how insanely expensive the Apple Store tends to be as well their ridiculous wait times to get an appointment, I needed to act fast for a very quick fix. Cellular City Phone Repair was referred to me by my father who has always had great experiences with the owner, James. Now having conducted business with him, what I can say is that James is a gentleman who provides very fair prices, great service, and super helpful tips. I called in the schedule an appointment early in the morning and he encouraged me to come in, so he could inspect my phone to get a better understanding of what my problems were. He saw me immediately, and gave me a turnaround time of about four hours. Given this wasn't scheduled in advance, and when I returned to the store he was just finishing up, I couldn't have been more pleased to have my phone functioning normal again. After receiving payment, he mentioned that I should call back if any issues occurred after the service. From his friendly and respectful demeanor, as well as great reputation, not just with my father, but also from multiple comments listed on Yelp and other review platforms, I believe his word to be true and well definitely return if I ever need any other service for my smart phone. I highly recommend Cellular City Phone Repair and encourage anyone in San Leandro or in the accompanying East Bay to go here if/when in need of a phone repair. I rate this business a well deserved 5/5.

I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

Terrible service, rude and incompetent staff. 2 + hours wait times. It absolutely ridiculous to…read moremake a customer wait endless hours just to pick a a device that was fully paid for and processed online. Deplorable establishment and company. But this is the state of everything. Companies making incredible profits and offering 0 customer service. The word no longer exists.

Abdul Malik, was so helpful. The older man quoted me a price that was more expensive, but Abdul…read moreMalik was so kind. He even went in back to bring me something he thought I'd like, which I did. And I bought it. Thank you!!!!

The customer service is the bomb. Their knowledge of the product is really good and they don't try…read moreto make you buy more than you need.