My 79yr old mom came into the store because she had viruses on her phone. I am the only person on the account authorized to make changes to my family account. Service rep Ahad sold her a new phone and made changes to my account added protection plans without my authorization. stay away from this place very shady. They will screw you if they can. read more

Just left that store. It wants you to ring a bell which we did twice and we waited for five minutes. The sign said for security reasons... really, so we had to keep waiting and eventually left. Terrible customer service. I apologize. I can't say terrible customer service because I never got any service because they wouldn't let me in. read more

Pearl was great, but at the same time was not very satisfied with the service that she provided she provide provided me with promising things and she could not commit to her promise I requested for a phone to see in person and she said that she was going to Davis to get it, but did not attempt to provide me with the phone I'm very disappointed with the service that I received because she said that she was gonna give me the phone, but she never did due to her Manager being on vacation and going to Hawaii. I really don't recommend this place is a retailer instead of an actual sales person selling you a an actual phone so they make commission and I would not recommend you going to a retailer better off going to a regular Verizon retailer instead of just a Verizon retailer specialist read more

Hello: I surrendered my trade-in phone at your La Playa Verizon location on Jan 19 2026. However I got an email today that Verizon has not received my trade-in phone. And I am being charged for it. I have photos and documentation to share and proof of surrender. Would you like that attached to this review? read more

This Verizon Wireless is the worst ever. Bad customer services. They ignore for 20 minutes, and when they finally help, they can't even fix the problem and tell ypu to go somewhere else. I've been here 2 times before, and never had a good experience. I would give them negative Stars if I could. Go the the Union City location. They know how to treat customers and actually solve the problem. I waited in Union city less than minutes and everything turned out read more

I went here on Saturday with my family. We were treated well and left satisfied. I bought a new flip phone (my last one fell on the floor and broke in such a way that I had to laugh- my wife saw a piece later and thought that it was a LEGO). I know that I'm a dinosaur and am okay with it (beautiful women even like me when they're drunk enough). I'm glad that we were the only customers (3 young guys showed up right when we were leaving). We were here for about 75 minutes (my wife had some questions that took about 15 minutes to answer). There were two Sales Persons (I'm using the term found on the receipts). The second man was very knowledgeable, but he was outside half the time. The seats are comfortable enough, but my son chose to stand the whole time. Both employees were friendly and casual. The hours are pretty good. Sun 11 a.m.-6 p.m.; Mon-Sat 10 a.m.-8 p.m. The parking lot is weird, and there are only about 10 spots. (On a side note, there are 4 lanes of traffic outside the store, and we got stalled heading home because my wife didn't move over enough.) The store was renovated months ago. My wife went here a few years ago and commented on the changes. The store is more spacious now, and there is less to view. (This is really a Victra store where new employees are trained. The training room was pointed out to us.) Our sales person did a great job overall, but he has only worked at the store for 3 months (he needed some help from the other man). He was also too pushy at times (our cable bill was suddenly asked about, and it kind of annoyed me). I was ready for pitches to be made, and so I quickly said no to a package that was mentioned (my wife thought that I was rude in that moment, but not having our time wasted was one of my top priorities). The first 10 minutes were awkward. It largely had to do with my wife's phone needing to be upgraded (a text with a link that quickly expired had to be sent 4 times). I give our sales person credit for how he handled things. Paying right away saved me some money. I also saved some money by not placing an order online. Instead of $120 for the phone (a TCL FLIP Pro), I was charged $100 (why I was given a second discount is hard to explain). I was also charged $29.99 for Set Up and Go Service (outside of a store, the activation fee is $35). With tax, my total was only $142.89. We were treated with respect (my wife might buy a new phone here in the future), and I even left with a better phone than I expected. https://www.youtube.com/watch?v=6t-KgHlkMs0&ab read more

There is something to be said for any business that actually shows they care about customer service! I left Sprint because after 16 years of loyalty I couldn't even speak to a real person if I needed help. Verizon is where I landed. I had a bad experience and they reached out not with just an apology, they fixed the issue! The manager phoned me and set a time I could return for a resolution! He was sincere and I felt like I really mattered! I listened and watched as other customers were helped and it proved the old saying, one bad apple does not ruin an entire orchard.. Thank you, David Kim for setting the bar high for customer service standards. I love being treated the way I treat my own customers! Like gold! read more

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Verizon business is not good business, I have been a loyal costumer for 12 years , from last November 2023 I was monthly 120 , , my new year happen bill jump up to 130 , in January 2024 , now it's June 2024 , my bill is now 140 , There is not changes , the people working at this store can't explain why it's up , they said the insurance and the premiums went up , for no reason , it's getting to expensive, I'm going to have to find another company, somewhere , where people are not being ripped off, read more

Kevin was a great help in the lengthy process of upgrading my phone, adding my mother to my plan and home internet. What took the longest was transferring all my photos and crap but he was warm welcome and knowledgeable. My only reason for not giving a 5 stars was he waited until 1/2 way thru the transaction to let me know I'll be paying the taxes off the full retail value of the phones ($1200 and $800) and not my trade in value so we had to come out of pocket about $400 that we weren't expecting. So my only suggestion is start with that and be up front about it. But other than that it was fine. Will be returning again if I need anything and the the store was clean, whole staff was welcoming and I would recommend to anyone read more

DO NOT USE THIS LOCATION. NOT A REAL VERIZON STORE, IT'S VICTRA. This location scammed my 86 yr old father out of $406 and didn't provide him with a receipt for what he was paying for. His phone cost was to be added to his bill. When I checked my dad's bank account, Victra had already taken the $406 out of his account. When I called this location to inquire why and get an accounting of the charges, Bradford wouldn't let me speak to the manager or inform me when I could see the manager. What a way to treat a senior citizen who is also a Veteran. Contacting the CA Attorney General's office, CA Dept of Aging and the BBB. read more

The entire team at this Verizon store are very helpful! Ben went above and beyond when I got a new phone and had issues with the SIM card, I was in and out in no time and my phone was functioning properly. Thank you Ben! read more

I recently bought a new phone & opened a new account with Verizon. I opted for streaming Netflix & Max as well but could never hook up to Max. I've spent hours chatting with a customer service tech & they couldn't help me! Instead they referred me to Max support. I'm paying Verizon for Max & they should help me but they cannot! read more

Great distance reception and I'm never cut from a call but...God help you if you have a billing question or service change request. My experiences with phone and online customer services have been less than satisfactory at best. It's taken as many as 4 attempts to get things done right if they ever did get done at all. read more

I'm sure that there are a lot of Verizon stores with horrible reviews but this one in particular isn't one of those stores. I came in to try and get back one of my old phone numbers that I had recently changed do to absurd amounts of unsolicited calls (I didn't realize that my old number was tied into my bank accounts, emails, etc). Every Verizon store that I went too said it wasn't possible until I stopped by this location. Ben, who was my rep at the time spent hours on the phone with customer service over a course of 2 days to make sure that I was able to retrieve my old number. He was adamant about me having access to all my accounts to which I thank him. Ben was a great help and an even better human being. A great addition to the Verizon Corporation!!! read more

Thank you to Juan for the excellent customer service today!! I lost my phone and first went to corporate Verizon store who were not very helpful. I came here and Juan gave A* customer service helping me set up my new phone, gave good advice and was pleasant to work with. This will be my store location to come to in the future!!! read more

DO NOT SHOP HERE! MANAGER "OMER" STEALS THE PHONES AND DOES NOT SEND THEM IN FOR TRADE !!! I came in about over a month ago to upgrade my phone. First of all, I found out the value of my phone was higher than what I was told. Since then I have been calling Verizon daily to find out if my trade in device has been received. And it has not !!!!!! IT DOES NOT TAKE over a month for a device to be shipped. This is not my first time doing a trade in. I read the reviews here and I should have trusted my guts when I thought this store was just shady. But I was going on a trip and just needed this done asap. Well this guy Omer was the one to help me. Mind you, he is the "MANAGER" of this location !!! He was extremely rude and made me feel like nothing but a sale. Yes that is his job to sell but woah there , wouldn't hurt to have some sympathy and politeness. What I can't get over is the fact he lied to me about the amount my phone was worth!!! He told me it is a $400 trade in when Verizon customer service said it was a $800 trade in!! This has caused a lot of headache, my bill is ALL OVER the place. I feel absolutely violated and never shop here !! I only gave it one star because I could not give it ZERO! read more

Amazing energy and customer service! Cindy was awesome and I'm completely satisfied with her help today. She greeted me at the door and helped me right away . In addition, was really patient and kind! read more

Verizon - Mobile Phones Near Me - Hayward, California

HAD THE BEST EXPERIENCE! Please go and see Yama and Aj for top notch service. Very informative with all the information about the iPhone I was purchasing and helped me load all seven thousand pictures on my new iPhone! Thank you so much I'll definitely be returning to this location with all my iPhone needs and questions! read more

Love love love Tony and the Gang! Damn they took all four matters and rectified and even got me a credit! I know Verizon can be more expensive then other carriers but today proved that this store and Verizon are far worth it! read more

Verizon - Mobile Phones Near Me - Hayward, California

Despite a long wait, we were welcomed in to a clean store, the employees frequently cleaned between customers . We came in to switch from Sprint and were helped by Omer, he was very nice and helpful as he knew all the promotions to help us the best deal. Came in only wanting 5 new phones and left with the new phones and an iPad for less than I was paying at Sprint. Definitely recommend working with him if your considering making the switch. read more

Waste of time to come here. Made an appt in advance, came before appt time, sat around for 30 min before having to let the gentleman know we had a 12pm appt and his response was "okay" and then rudely let us know that an appointment didn't guarantee you'd be helped when you got there. Since when? Isn't that the point of making an appt?? I get you're understaffed, but being rude was unnecessary read more

The store manager TYLER is the best! He provides quality customer service. He is very friendly, patient, knowledgeable, attentive and resolved the problems I had. He helped me exchange my phone to upgrade it. There was a conflict in returning an accessory I had bought earlier because of a credit card issue and he offered to help even when corporate customer service couldn't. He acknowledged my presence and patience and didn't brush me off even though they were busy. Highly recommend TYLER!!! read more

I went to this Verizon store on Tuesday to upgrade my phone from the iPhone 6S Plus to the iPhone 8. As soon as I entered the store I was immediately welcomed by Mustafa. Mustafa was very helpful and attentive to my needs. He let me know about the current deals Verizon was offering and was able to answer all the questions that I had. He also told me about the current deal for the 6th Gen iPad. I've been meaning to buy an iPad for a while now, so I took the deal and walked out with a new phone, accessories, and iPad. Thank you Mustafa! Over all it was a great experience. Great customer service! read more

THIS IS NOT A VERIZON STORE!!! I've been sitting in this fake ass store for at least 30 minutes. There is one person working here who is setting up a phone for a customer. It's taking a while. There are no other sales people. The sales rep shouts over "what are you here for?" My wife responds, "we're here to just get a new screen protector. We purchased one and the sales rep told us if it cracks to just bring it in to have it replaced." This guy seems to smirk and says, "do you know who it was?" Does that matter? I have the receipt right here. I registered the product. It cracked without being dropped or anything, almost immediately after I bought it. Not to mention the guy up sold me on the thing. Charged $65 and said that it would never be a problem to get it replaced at any time. I asked as much and his response was that he'll help us in a minute. That store policies are always changing, that he is just the little guy. Another customer walks in, he helps her. Then we speak up, "hey we were here before that person!" He says, "oh she ordered in the morning." So now he's gonna do a whole other setup for someone else, another 20-30 mins. We were upset by then, not planning to wait again. As I left I asked if I could just have the new screen protector and put it on myself, he said no. Upon reading the receipt, the fine print says that we can return the screen protector within 30 days if it is found to be damaged. The liar who sold it to us is Jose I (if that's his real name). This place is a joke! They will say anything to make a sale, including straight up lying! read more

DO NOT GO TO THIS STORE!!! They are not a real Verizon store. They will scam and over charge you. Tried to charge us sales tax and "phone tax" plus other charges Verizon does not charge for like SIM card, setup fee. Called Verizon and saved myself over $500. Reporting them to BBB. Save yourself the headache and go to a real Verizon store. read more

Thank you Claudia for the super service today. Verizon is lucky to have you on their team. I would highly recommend this location , easy freeway access, plenty of parking, clean spacious store and friendly staff that know their stuff !! read more

Great service at the La Playa store from Assistant Manager Shak. He transferred info from one phone to the other and waived the $19.99 fee as I signed up for an account. He also applied the screen protector to my phone. He gave me great service, over the phone before I went in, he asked me to ask for him and he would help me out. He was professional and friendly. The other employees were also on task, as Shak would prompt them if they were unaware. Great store-only wish the signs were on all sides of the building-as I approached it, I had no idea it was a Verizon store until I drove into the lot and looked at the front door. read more

Firstly, I'm in customer service myself and as such I'm kinder and more understanding of customer service people than pretty much anyone. But... Over 1.5 hours spent in the store to simply replace my newly unresponsive iPhone X. I put up with a girl who had to ask her colleague Omer about each click on her screen (she had no idea how do anything or answer any question without asking him) rather than Omer just doing it and showing her. Neither displayed any regret for how long it was standing there. I was patient and at one point even asked Omer to please help her so I could get the phone and get out of dodge. After getting two signatures from me, Omer starts questioning my trade-in phone and saying that it was a stolen phone. I told him it was not and it was a replacement phone from the Apple Store for my last iPhone X who's screen also became unresponsive (the phone never had any other phone number associated with it, ever!). I'm a 50 year old man with a business account and 20+ phones with Verizon but, Omer's tone was as if I was a hoodlum with a stolen phone trying to get a $90 exchange value towards an $850 purchase. Yeah, apparently I'm not even a smart thief! At that point, even I'd finally had it and I said I'd like to just cancel the whole thing and I'd follow up with my business rep instead...I said "can I just leave and cancel this?" He said, "sure" and I started walking away only to hear him say to his colleague (and in front of another customer) , "what an a$$hole". I turned around, as you'd expect and demanded an apology. Never in my life have I had such an experience (and that's saying a lot in this world of poor customer service) and I feel sorry for Omer who doesn't understand the main purpose of his job and has such a lack of respect for someone twice his age if not even a customer. If anyone from the store cares, look at the footage on your cameras and I hope you have audio. This occurred yesterday (Jan 6) starting at ~2:15pm. I'm the only male customer in the store at that time (mostly standing patiently but slowly losing patience in body language) and I don't look a day over 49. Omer needs some serious training on his job in helping customers in a timely manner and not swearing at customers too...and the woman associate needs training in all respects including not continually being distracted by her own personal phone ringing and messaging while "helping" a customer. Oh! And just like Kenny L's review below, the female associate told me the exact same thing. A screen protector, case and battery backup were "included" with a purchase of a phone and I almost fell for it too. I'm sure the associates get rewarded for upselling (and I totally get that!) but in her case she's simply deceptive and in all honesty, lying to Verizon customers for her own benefit. ***Added comment after store owners response: Thank you. I just hope you will review the footage so you'll have a true picture of the experience that these two put your customers through...and not whatever they say. I rarely put out bad reviews...see my review history...I'm in customer service myself and I know that customers aren't always right and especially on Yelp and other review sites. I only do this when someone or an experience is truly maddening and the business is being harmed by an employee (or two in this case). read more

Great experience with upgrading my device today at Verizon Hayward. Zaira was extremely helpful and efficient in getting me in and out with exactly what I needed. read more

I was scared to change my service over from MetroPCS because I had it since they opened. but I could say nothing but good things my entire experience was fast completely explain to me and she went out of her way to make sure all my needs are met she was very good read more

The first time I went to this store I was greeted by a gentleman that literally made me so mad I was going to throw them out the window or leave before I went out and went to jail. Yesterday I had to go in that same store to get a new phone and a gentleman named Cam assisted me and my stepson he went out of his way to go to San Leandro to get my phone so I could have it last night and his car died and he made it out of his way to have another employee get the phone so I could have it last night and I just want to say that was awesome I could have waited till today but because of him I didn't have to so this is the first time I've gave anybody five stars. Cam is the man if his Superior see this keep them with your company because he's an awesome person. read more

CUSTOMER SERVICE IS NOT THE BEST!!!!! I've been with Verizon for about 3 years came into this store and purchased an Apple Watch and had issues getting it connected then I came in again and switched from personal to business account and AGAIN HAD ISSUES They had me going back and forth which is super annoying when they can't get stuff straight!!!! NOW I get a call about owing an amount from switching accounts and they never addressed this at the STORE OR CUSTOMER SERVICE, SO there are many hidden actions In between making changes BEWARE!!!!! read more

This is not a real Verizon store. This place is more like a Metro pcs They are authorized dealers Went in there twice and the customer service the 1st time was o.k. I give it 3 stars. The 2nd time omg it was horrible. Their customer service sucks!! I was on the phone with a real Verizon representative and she heard the entire situation and she was shocked by their rude behavior. She was apologizing to me when they should have. They chew on gum while at work, talk about subjects that around not be discussed while at work. You can't even play with the phones on demo. Lol I will not go back there. I will continue to get great customer service from the real Verizon. read more

I would give this place ZERO stars if I could. I've been here twice over the course of a week. 1. BOTH times I legit saw a mouse scurry across the store. Good first impression. 2. Literally all of the people working there are useless. I'm so confused by some of the reviews that say the customer service was good, because, even as a loyal Verizon customer and purchasing a new phone, hardly anyone would give me or my fiancé the time of day. They are constantly texting, laughing and just hanging out. Not a workplace environment. And, not to mention, it makes being there extremely annoying when you're waiting on employees to stop flirting with each other. 3. I ordered the iPhone 6. It came in two days early. No one from this store called us, even though the swore up and down they would. Then, instead of apologizing for not doing this, they shrugged it off and acted like it was nothing. When my fiancé and I got there, they couldn't find my phone. We had tracked the package, which had been delivered and signed for, but some young girl told us to come back tomorrow since it "would probably be there by then." Wilmer, an obnoxious and rude man, found the phone after looking for maybe 3 minutes. 4. You can't even call the store. The phone line doesn't even work. To be a phone dealer and not have a working phone speaks volumes about how no one cares. I hope this places goes out of business and I hope other people don't waste their time shopping here like I did. read more

The only good thing about Verizon is their marketing. Other than that, they're a bunch of hot air with a bunch of worthless features. Buying insurance is pointless, because no matter what happens to your phone. The insurance won't cover it. The iPhone is not a bad phone until Verizon or the apple store puts their stink on it. I'm going back to Android. Damn con artists. read more

On a whim, I went into this store because I consistently experience horrible customer service at the union city location. I was pleasantly surprised to meet Cameron, whom was super friendly and outgoing! He informed us at our pace of the changes in phone plans as we had not upgraded our plan in 3 years and were not aware of the changes. He was very patient with us and explained everything in detail as many times as it took for us to understand. Finally, we decided to change our plan and buy 2 new iPhones. Unfortunately, both phones were not in stock. I was not interested in waiting 2-3 days for the phones to be shipped to us, so I told Cameron that I would buy the phones elsewhere. That's when he went above and beyond! He went to 2 different locations to get our phones for us on his own time, and we were able to pick them up the following day. I am really impressed with all that he did to help us. The pick up and activation process was quick, simple, and exciting! Cameron was very upbeat and patient with my mother whom was upgrading from android to iPhone and was not familiar with the device. I will definitely recommend this store to my friends and coworkers. Thanks again Cameron! read more

Fast , friendly and welcoming service! I wish all phone stores were this easy going and trustworthy. Came to switch my phone from AT&T and the process was smooth and effortless as I thought it would be. Would definitely recommend! read more

This guys are in a hurry oh man! I came to buy a new phone and costumer service sucks it's like they don't care about the costumer they show their interest when you come in but they are like quick tell me what you want and they don't take the time to explain and go through your plan as you expect, for me this is the last time I come to this store!! Thank you for nothing!! read more

I gave them such a hassle lol. Poor Jorge and Mary Lou. Got a great deal with my new s 5 I wish Samsung made the new phones so you could add more memory and check the battery. The service here is great. Marylou came out to greet as I parked my car and was very help full. Jorge helped her with a lot of the details. I created most of the time drain. They did the computer stuff fairly quickly and helped me reduce my overall bill quite a bit. Thank you for helping a broke college student improve her tech game. read more

I tried buying an iPhone 6s at the Union City location and was unhappy with their customer service. So I bought the phone through Verizon. I came in to pay to get my contacts and data switched from old to new phone. I was put off at first by the way he told me the price. I got the vibe that it was a waste of his time or maybe I couldn't afford it. I came in the expecting to pay. He did it and once it was down, I pulled out my credit card but the employee, Donald said no charge. My third stop at this location and I've had a great experience every time. read more