Took one of my youths phone in thinking just needed a new screen. He did a complete diagnose for…read morefree! Found out it wasn't repairable at all. Gave me the phone back and didn't charge me at all.

I got my smartphone battery replaced at Cellular City Phone Repair in San Leandro!…read more Recently, I noticed my smartphone battery was rapidly losing power. Well, I didn't want to buy a new phone, so I looked into replacing the battery. I watched a few DIY YouTube vids, and decided I better find a professional tech to handle this. Using Yelp Projects, I found Cellular City in San Leandro. James responded to my request, and he asked for details about my phone and the problem. He quoted me an estimate on their website of $99-$149, and about 90-min repair time. I scheduled an appt, and it covered a 2-hour time slot. This place is easy to find, it's in a shopping plaza at Doolittle Drive & Marina Blvd. There's two special parking spots just for customers of Cellular City. James is very professional and easy to deal with. There's no pushy suggestive selling or unwanted services. Battery replacement was $100, no added fees. All done in under 2 hours. James gave me a few tips on how to prolong battery life. My phone runs fine now.

Thank you Christina and Gabriela for your amazing help. You both are the best and the true…read moredefinition of going above and beyond to make sure all my needs were met. You are both so very kind, courteous and very professional. Christina suggested the best phone option (totally love it) and got me all set up with the Air Hub( fully enjoying it). Gabriela helped with consolidating all the updates to one bill. And Christina, once again to the rescue, assisting me with completely clearing my old phone and taking care of the return. I truly appreciate you both. Keep up with the awesome work you both do by showing customers how much you value their business.

I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

when metro did an automatic update on my s8plus they messed up my data service i called metro 5…read moretimes and each time they couldnt fix it i went to 4 other metro stores and not one knew how to fix it i went to this metro at 1260 davis street , explained what was going on with my phone to the guy at the counter and told him how the other metro store locations and metro's tech line had all failed at it and maybe i just need a new phone ? he said " i can fix your phone " and he did ! and whats really great about this is he could have just sold me another phone for $800.(which was what the other stores tried to do) but he fixed mine and saved me money Now thats something you dont see too much of anymore ..an HONEST man he saved me money and a big headache from now on this is the only metro store i will ever do business with this is the only store that is trust worthy and employs a staff with integrity and outstanding customer service if you dont want to get ripped off by shady sales people then this is the place to be they do whats best for the customer im sorry i didnt get their names (i was in a rush that morning) but there was a guy and a young girl working there and both were really great they also had some great deals on bluetooth speakers so i couldnt leave without getting one this is the best store in the bay area !!

they been giving me credit for my account and then charge me the whole 135 payment while only…read morecharging 61 so they take the rest to themself

I went into the Verizon store today on Hesperian Excellent customer service he was so nice and…read morePatient even did not charge me the Activation Fee I was setting up my new IPhone 17 Promax Dremaine and the Manager not sure of the Manager Name he was Great setting up my Phone Appreciate all his help please let the store know my IPhone is working well

Comcast has been my mobile service for several years after they convinced me to switch to them for…read morepotential saving$, combining it with my internet service. The lst year saw some negligible savings. After that. It became a game every year with Comcast jacking up rates until I signed a new contract that was slightly higher than my old rate. After my son left my family plan, I decided to port/transfer my iPhone to another son's Verizon account. Informed it was easy peasy to do. Went to the Union City flagship store, let them do what was necessary. Was assured it was done. Went home. iPhone didn't work with a simulated e-sim card or something similar. Had to go to Comcast for whatever reason. Got signed off. Went across the plaza to this Verizon affiliated store operated by Victra. James K. was the sole associate on duty. He quickly did a "set up & go service" & gave me an interim SIM card. Pd 51.07. Son later noted it might have been free at a flagship store. Noted mobile phone stores are set up in pairs in plazas for a reason. James told me this store is usually appointment only as there are few patrons. Satisfied with service. Disappointed with Verizon that their website wasn't transparent enough to post all possible scenarios. 4.5 stars for Victra. Would do business again with them.

Wow, best visit ever…read more. Nini was her name, she had so much patience, so many tricks to help because my screen protector was cracked which she changed out for me on the spot. After all was done, I left feeling a lot better, problems solved and probably left feeling better then I would have imagineD

Best internet anywhere nice and smooth fast great company great cheap phones for MetroPCSread more

Sean was excellent! He helped lower my bill as well as get a better quality upgrade! He's extremely…read moreknowledgeable and professional! The best customer service that I've received at tmobile in the last 10 years that I've been a consumer ! Thank you Sean for your outstanding customer service!

Yet again t Mobil screwed over a long time customer , the insurance us a joke they give you broken…read morephones to replace yours if it needs replaced! I've yet to ever recieve a phone without something being wrong with it this last time I got one with a bad battery and I still had my old one because they could not put the data over for some reason and said I had to go to apple, I did not have time , so they had one ordered for me to pick up at the store I went there they said it would take too long so I told then I'd be back the next day and not to send it back , I returned the next day and guess what they had sent it back , my phone dropped at thier store and broke , I did not know till I got home because it was the back of the phone which now is in the front too because they. Said they would charge me 200 dollars to fix the broken phone before I could get another peaced together used one , what the f@&k is insurance for ? This place caused me to loose my job after extorting 800 dollars out of me because I still had the old phone which I returned and lost all my info they say I still owe them for fuc@ ing me over? Great customer service ! Not don't waste money on insurance but a used phone don't waste cash it don't grow on trees and I don't want an android again! I need my phone for work and it's broken and does not take photos which I need it to do anyone have an older one they want to sell possibly? I'm going to file a suit because there is a lot more to my history with this company ! If you use your phone for business try elsewhere somewhere that has customer service without assurance as thier only insurance provider !

I brought in my brother's iPhone believing the USB-C port was damaged and needed to be replaced…read more However, the staff member who assisted me inspected the device and discovered the port was simply dirty. He kindly cleaned out the buildup inside the port and fixed the issue free of charge. Thank you for your honesty, professionalism, and outstanding customer service. Greatly appreciated!

Glad that I found Bay IC repair. They were able to fix my old gameboy SP and give it an upgrade…read more This shop is very experienced in fixing all kinds of tech. They are very knowledgeable and upfront and honest. Thankful and grateful for this small business right in our neighborhood.

I'm SO glad that I came to Phonegeek to repair my phone screen. I was ready to buy a new phone…read moreuntil someone told me that the light sabers I was seeing on my phone was just an issue with the touch screen and not the actual hardware on my phone. They recommended Phonegeek. Mike was fantastic! He was incredibly kind, personable, and professional. His turnaround time was right on point, and the quality of the repair is amazing. My phone looks and works like new! Plus, the service was super affordable. If I could give 10 stars, I absolutely would. This place is truly a local gem!

I dropped my iPad Pro and cracked the screen. Apple wanted $800 to replace my iPad. Other repair…read moreplaces wanted over $500 to replace the screen. The quote provided by Mike at Phonegeek was much less than other places. Mike was professional, clear with his communication, kept to his promised timeline of the repair and the work he did was flawless. Overall an amazing experience and I have now found my goto place for this kind of work.

Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

My battery was expanding. They replaced my battery nice and quick. It was good work and fast. After…read morethat I did an update and my phone bricked. I took it to apple and they said a sensor had failed because of the original battery and it was done for. I took it back to Kemo and they were very kind and tried everything to save my phone. They really do good work and they're honorable people.

I was having issues with my screen so I brought it here and the service was great, he fixed it for…read morea good price, and the repair was done very quickly!

I have a samsung galaxy phone. For weeks it had been freezing and displaying an error message: UI…read moresystem keeps stopping. After a while my phone shut down completely. I came to EFX not expecting anything. I figured my phone was done, but figured i'd at least try and see. I was greeted by Fernando. He is a very nice guy. He explained to me my options. Fortunately, he was able to get my phone back up and running for a good price IMO. The shop wasn't busy when I arrived so it only took about 30min. He did recommend I get a new phone. Something I already assumed. I recommend his shop! The service is good and the turnaround time is pretty fast. Way better than shipping your item somewhere to be fixed.