I had another 5-star experience at O'Rielly Auto Parts--this time at the San Leandro location. Back…read morein 2018 a man named Glen helped me choose wiper blades at the Castro Valley O'Rielly Auto Parts. I never forgot how cool that was to not only have help finding the correct set, but also getting help installing them too. I happened to be in San Leandro and since a storm is coming in a few days it was high time for new blades. A man named Henry was there to greet me as soon as I walked in the door. He was kind, friendly, and incredibly helpful as he selected new Bosch wiper blades for my Mazda Miata. Turns out Henry trained Glen way back in the day so it makes sense I'd get the same warm, concierge-level care. Since I just had a medical procedure on my right hand, Henry was happy to put the new blades on my car. It was a wonderful experience. The store is clean, well stocked, and in neat order. The parking lot is also big and easy to get in and out of. But the customer service is just top-notch. I am so grateful. Thank you Henry!

If You Wanna Get Robbed, This Is the Spot…read more I genuinely cannot believe this experience. They Took My Money, That's About It I purchased brake pads online, received a confirmation number, an invoice, pickup instructions, and was charged $66.44. The money was removed from my account. I have the receipt. I have the barcode. I have the order number. I even have the return instructions listed at the bottom. Turns out I didn't need the brake pads anymore. No problem, right? I figured I'd simply pick them up and immediately return them. Wrong. When I went to the store, the assistant manager refused to give me the part. He said the order was "processing" and "on hold" and then proceeded to say that we never bought it -- despite me showing the confirmation number, invoice, barcode, and proof that the money was already taken from my bank account. His response? "Yeah, that doesn't mean anything. You need to speak to a store manager." Professional Money Collectors, Amateur Problem Solvers I'm sorry... what? Since when does picking up and returning an item require a STORE MANAGER? What kind of business model makes a basic pickup and return so complicated that management needs to be summoned like we're authorizing a merger? And the best part? It was the ASSISTANT MANAGER giving us a hard time. So let me get this straight: You took my money. You confirmed my order. You sent pickup instructions. But now I can't get the item, and I also can't return it -- unless the store manager personally blesses the transaction? Should I bring the CEO next time? Do y'all need my Social Security number too? Should I file paperwork with the federal government? Get a presidential pardon before I'm allowed to process a refund? At this point we paid for brake pads we weren't allowed to receive and weren't allowed to return. That's not a "processing delay." That's absurd. If an assistant manager cannot handle a basic pickup and return with clear documentation and payment confirmation, that raises serious questions about competency and training. We walked out without the part and without our money. That's not customer service -- that's a circus. Fix your systems. Train your staff. And maybe empower your management to process a simple transaction without requiring an executive summit. Unbelievable. They Took My Money and Told Me It 'Doesn't Mean Anything Man I love getting robbed, I can't wait to shop here again just so I can get my money taken away from me Keep playing with me like I don't come with consequences Y'all testing me like I don't know how to escalate Keep testing me... I promise I'm one inconvenience away from becoming a different person

I really needed help with my license plate and was hoping someone at AutoZone could leave me in the…read moreright direction. My license plate was popping off and I was afraid it was going to fall off on the road. Luckily Andy was on duty and helped me secure the license plate by screwing it in correctly. Apparently I had done it wrong. I really appreciate their fast and friendly service. I definitely would come back if I needed anything else from this autozone.

Very efficient Aliana helped me with the purchase of my wiper blades, came outside & installed them…read more She was professional & pleasant ! I will be returning

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

Friendly staff. WARNING OTR DRIVERS. If you are a rookie, good luck. This is a challenging back off…read morea two lane busy street. Set yourself up in the sighted position when backing in and hug the curb as close as possible. I had a parked car across the street so I was spotted by an employee so I could inch my way around that car. Once your in, you then have to avoid parked cars on both sides of you. I've been driving over 5 years and this was tight as hell with a foot of clearance on each side of your truck trying again not to take out all the parked vehicles. GOOD LUCK!

I give one star for responsive, but overpriced ACDelco parts. I went to get A/C Compressor and they…read morecharged twice as much as they charge if you go to ACDelco in Alameda. Online you save at least $100 then buying from here. Guy in front with glasses tries to negotiate pricing, but even the brakes/rotors were about $200 more than what you can get from O'Reilly. I wouldn't suggest getting charged more for car parts from here when you can put that money towards repair of the vehicle.

This is an excellent engine shop and a great mechanic for engine swaps. They do the job properly,…read moreoffer very reasonable prices, and provide high-quality parts. Thank you.

5 stars! I've taken my 2002 wrx here as well years ago and…read moreit's still running like a beast today. This time I got my 2017 wrx done here with Gio and he does a great job. He's very attentive to detail and takes his time to make sure the car is . I do appreciate that quality because when it comes to engines there's isn't really an easy way to go. Gio makes it clear and simple, once he feel comfortable with the engine and car he will let you know it's done. On top of the good service and quality work they back it with a 90 day warranty. Gio and his team def take care of you and get the job done. Thanks!

I stopped in today and received the Absolute Best Service from Terrance! He obviously knows his…read moreproduct and made my visit very pleasant! There's plenty of auto part stores in my area, but it's worth it to drive further and get exactly what is needed and deal with friendly staff!

Yes, She is Pasha, the very best lady who gave me a new chapter of excellent customer service. It…read morestarted when I've got trouble getting a warranty claim on a Die-Hard auto battery that I purchased from Sears. In view of the closure of Sears in California, I came to Advance Auto (Previously PepBoys) which has carried the brand in the hope of a replacement. Nevertheless, Pasha gave me help through the process with smile, in getting to the right track of validating the warranty with Sears. In addition, I've noticed Pasha greets every customer who came into the shop. What a nice lady!

I had a terrible experience at this store and want to warn others before they waste their money. I…read morespoke with the owner about getting paint for my pure white Volkswagen, and they assured me they could help. Following their instructions, I visited in person to place the order and paid $28 for a tiny amount of paint--barely enough to cover a fender. As a first-time DIY painter, I asked the staff many questions, including which sandpaper to use, but the employee was clueless, didn't seek help, and even tried to charge me twice because they forgot I'd already paid. No one advised me on proper application, like priming or scuffing the clear coat before painting. I mistakenly painted directly onto the clear coat, and the low-quality clear coat I bought from them left a sticky, mildew-like finish with dirt embedded in it after drying. It dried like jelly, not like normal clear coat, even after two coats. When I called to explain this to the manager, he was rude, hung up on me, and said, "We don't answer questions. You should know how to do everything." He bragged about being in business for 73 years, implying they don't need to care about customers or competition. The paint cans are a rip-off--less than half-filled, and you have to spray at a specific angle or it just shoots air. To paint a hood, expect to spend $60-$90 for their tiny cans. When I told the manager they should advise customers better, especially given the high prices, he dismissed me completely. I won't be back, and I urge others to read reviews before visiting. Save your money and go somewhere that values customers!

I got tired of buying small bottle of paint for my car. I paid $32 (0.4ml) for white car paint that…read morematches my car's original paint on Amazon. That was good for a few small knicks. Yes, you read it right, .4ml. I came here with my car's paint code, which is located on the driver's side door. I got an entire spray can of paint for $25 dollars. It took about 10 minutes for them to mix the paint for me. The color match is 99.9%, my eyes can't even see the difference. Highly recommend it if you're here to fix a scratch or get color-matching paint for your car.

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake…read morelights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead...

Thank you for not ordering my part even after I called asking for an ETA on the order twice…read more "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter.

I called to follow up on a request I made on their website regarding a part I was looking for…read more Someone promptly answered my call. When I asked about the request I made online, the employee seemed confused and later said they haven't used their website in years. However, he was able to look for the part for me in their database. Unfortunately, it was not available, but glad it was fast customer service.

Ordered a radiator and paid for it. They did not have it on time, and did not care that they forgot…read moreto bring from their other location.

It was my first time in the shop and Miguel, hands down, was very professional. He greeted me when…read moreI stepped in. I came in because my car was making a loud scratching noise from the front wheel. Miguel took his time checking every break before focusing on the one that was making the noise. He found the problem and fixed it. He also mentioned how much time I had left on my breaks, as well as how much I needed tires (yes, it has been a while since I purchased tires). Anyhow, my partner and I are returning to Miguel because of his professionalism and the tires we require.

I've been a loyal customer of this store for going on 10+years. I've never had a real problem. I…read morehave the lifetime alignment, balancing, and rotation, so, yeah .... I'll be back until I get a new car. Lol But, my recent experience has me questioning that, as they no longer offer lifetime services. I called 2 days on a row, trying to get information on some new tires I didn't see on their website. I wanted to know if they could order them, and, if not, what would be a comparable tire. If they didn't have it, fine. But, the lady told me she would pass my information along to somebody to call me back. Nobody ever did. I called back later that day - about 3 hours later. I think a simple callback could be done within that span of time. Same thing. I guess she couldn't find it if they could order them. I called back the next day. Early. I have them all day, and still nothing. That was yesterday. So, here I am today at 9:20am sitting in the lobby of America's Tire, who gave me a same day appointment, explained the tire difference on the tire in getting (same brand, but different model), and will have me out in about an hour. Pep Boys, you didn't lose my business. But, you're only going to get the lifetime free services I get when I bring it in for an oil change.