Wow, best visit ever.. Nini was her name, she had so much patience, so many tricks to help because my screen protector was cracked which she changed out for me on the spot. After all was done, I left feeling a lot better, problems solved and probably left feeling better then I would have imagineD read more

Best internet anywhere nice and smooth fast great company great cheap phones for MetroPCS

Never had a problem with coming here. They always get me straight for whatever I need. The only downside can be is getting screen protectors they are always low or out of them. However the staff are friendly and knowledgeable and the place is clean and well kept. Very well organized read more

The service is good.. not too busy today and very relax quite transaction... very clean place ... but very slow but I'm used to it read more

T-Mobile - Mobile Phones Near Me - San Leandro, California

I was a Sprint Customer when T Mobile bought them out!! My Mobile Service has been getting Worse ever Since!!! I called this T Mobile office and they recommended I stop by for a Sim Card Upgrade!!! They told me to stop by anytime and they could change out the Sim Card in Ten Minutes.. So I rolled there in my Whip and rolled in like a Boss and they had me in and out in 10 minutes!!! Fast and Friendly Customer service!!! For these reasons this T mobile office is a Baller On a Budget Approved Establishment!!! read more

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This review is for Damon. He did an amazing job with assisted me with a device return. He was professional and friendly. He made sure that I had all my questions answered. He was very knowledgeable and exhibited great customer service skills. I see Damon going places and hope he reaches high level corporate. He's a good guy! Thank you Damon for all your help! I have not had the best experience with T-mobile for all these years. I'm glad there are so efficient and good people like Damon working there. read more

The owner is untrue with the customer and Lair and rude to the customers I would not tell anyone to buy from his company but he also tells people the wrong price read more

Came in needing to get my kids phones line activated since I added new lines. Went to the Marina location earlier in the day and was told it would be a wait. When I walked in, I was greeted by Kamau who was very welcoming. He asked me purpose of visit and put me on the list. 3 minutes passed and he offered to help me with the Sim cards. 4 other reps were busy with other customers. Customers came in and he still acknowledged them and offered them to get on the list. Some browsed, others would swing back. Great customer service and highly recommend this location. read more

T-Mobile - Mobile Phones Near Me - San Leandro, California

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Shout out Axel for making the phone plan sign up process a breeze. He was professional, patient, and helpful. Couldn't have asked for a better experience read more

I'm done with T-Mobile . Until they can get older and wiser people to work for them , I will consider coming back. Customer service are rude, and you can't understand them!! I would not consider them if that's your first choice! read more

I wanted to say how wonderful Chrissy was at T-Mobile Bayfair. Everyone in the store was helpful and go out of their way to provide excellent customer service. I had a issue with transferring over my number to Verizon. I only did so because I needed cell phone coverage in areas that aren't available on T-Mobile. When I called the (800) # with T-Mobile it was a horrific experience to say the least. They merged my account with someone else's account and told me I was no longer the account holder and I had to prove who I was by going into a store with my ID and Social Security card in hand. I was very upset because I was trying to close my account that had two numbers I still needed to port over to Verizon. Chrissy went above and beyond to help me and even made a follow up call to document in my account that she verified who I was just in case the 1(800) # hassled me again. She also said her manager Justin would assist me further if they continued to be uncooperative. YOU GUYS ROCK! read more

Came here today. Waited an hour to get in. But Aj is so helpful. answers all my questions and concerns and really willing to help.thanks I would recommend th is store. read more

Isabella and Juan Took very good care of me they took the time to get my phone fixed took him about 5 or 6 minutes they got it done both of these young kids have a great personality a great personality and definitely wanted to help I just got back from T-Mobile mobile on Davis and East 14 straight that T-Mobile didn't even want to help me Good people like Juan and Isabella are hard to come by hard to come by I hope the owner or the management team recognizes how good a job they do and how they help customers if they had a 10 star rating that's what I would give this facility Thank you Isabella and Juan you did a fantastic job I'm very happy with my new phone highly recommend I'll you recommend highly recommend this store thanks again read more

This is a review of T Mobile coverage, (At&t network) not of any specific branch. Since I joined T-Mobile several months ago, using two different phones (Samsung S4 and Altec Evolve 2) I am having continual signal problems, both voice and data at my home in San Leandro but I notice problems in areas of Oakland and often other areas. I have complained to T-Mobile but there has been no change. For bay area users, I suggest using a different carrier other than T-Mobile or AT&T until they can get better coverage. I am now stuck in a contract I do not want. read more

I was enticed to try T-Mobil's Service because of their so-called "buyers remorse" program. They claim that you can try their service and cancel within 14 days without charge. I live in the hills where service is spotty so I signed up under the program and was not able to get a signal at my home. The next day I went back in and told them to cancel the service. I was told that a signal booster would help. I would have to put down a fully refundable $25.00 deposit and they would have to mail the booster to my house. I agreed, paid the deposit and waited for the signal booster to arrive via UPS. Several days later it arrived and I went through what turned out to be an arduous process of working by phone with their technician to connect it to my WiFi. Still, I could receive no T-Mobile service at my home. I packed up the booster, took it back to the T-Mobile store and was told they couldn't accept it. They said I'd have to take it to UPS which I did immediately. All of this was done well within the "buyers remorse" period. After leaving UPS I went back to the store on Davis St in San Leandro and asked if they would cancel my account and refund my deposit for the signal booster. They said they couldn't do it. It had to done by phone directly with T-Mobile. I called T-Mobile directly and they said it had to be done in the store. Back to the store on Davis street. They said they are not a company store and that it would have to be done directly by T-Mobile. Called T-Mobile again and was told that I had to go to a company store and that the closest one was at Bay Fair Mall. I told them that I'd been to T-Mobile stores 4 times already and I didn't want to run all over town because of their inability to live up to their own commitments. I asked if they recorded my timely cancellation of the service and if they had received the signal booster that I had returned by UPS? The T-Mobile representative said "Yes" to both but said that I would still have to go to the store for some unspecified reason. I declined to waste any more gas attempting to solve their incompetence so I told them I would would simply dispute the credit card charge then they could fight with the bank to get the money that I don't owe them. That was in June. It's September now and it's still on my credit card bill. The moral of the story is despite your indisputable buyer's remorse, don't trust T-Mobile's promise to live up to their stated, advertised commitment to honor their so-called "Buyers Remorse Program." The Buyer's remorse program is a scam. read more

First things first when walking into the store, the layout and friendly staff greeted me and checked on what I needed. I came in to start a plan on a new iPhone 6s with a great service plan for world traveling since I just got a passport. It was easy as ever. I had the retail store associate ALYAS L. he was one of the, nicest most helpful staff to help me purchase an iphone. I try to be a smart consumer and not only was Alyas truthful about the iphone 6s, but he helped me with how to use it and different tips and tricks to maximize the use of my iphone. Of course, the price was huge for me, especially being on a budget and he clearly stated the prices and wasn't a pushy associate who wanted the extra add on. Switching from Net10 to T-Mobile was super easy. THANK YOU SO MUCH read more

I ordered a phone online for my mom for Mother's day. An upgrade from her current phone. It prompted me to the CV store at 580 Market Place to pick up my phone at curbside. Unfortunately they're closed. I went to the San Leandro store. Waited my turn & they explained I had to re-order the phone and repay. Of course I would be reimbursed eventually. I explained I wanted to surprise her and did not want the new phone activated. They said no problem! Needless to say they deactivated my mom's current phone and activated the new phone. Long story short, very unprofessional. Went back, no line this time. I opened the store door & was scolded by an employee telling me I had to wait outside until I'm called. She then opened the door & asked " what do you need"? Avoid coming here at all cost. I'm considering canceling my contract with AT&T. Not worth the hassle. read more

Daniel from Honduras was amazing! I'm not an authorized user on my mothers account but was still able to answer all my questions and had such amazing vibes. Had an amazing smile. read more

Sorry this lengthy review, but it needs to said. On 12/26/16 My wife and I visited this T-Mobile store located: at 15555 E. 14th Street, Suite 320 San Leandro CA. We went into the store to switch over 2 lines from Sprint to T-Mobile and 1 line from Verizon. I met with a sales representative known as "Will". We told Will that the 2 Sprint lines were not under a contract and that we were leasing the iPhones from Sprint under a device lease plan. We also told him the that 1 Verizon line was not under contract and the phone was owned by us. We further asked if we needed to return the iPhones to Sprint. We were told "no because T-Mobile would be purchasing the iPhones from Sprint. We are also told that T-Mobile would be paying off the balance owned on the device leasing plan for the 2 Sprint iPhones. When I received my final bill in the amount of $521 from Sprint I uploaded the bill into the T-Mobile reimbursement website, I would like to also add that I was never told about the need to upload this document until I later returned to the store on January 10th asking for help. A few weeks later I started to receive emails from Sprint asking for the unpaid balance of $521, I called and asked Sprint if they received the iPhones back from T-Mobile or a payment for the iPhones? They replied "No we have not received either the iPhones or a payment". About 2 weeks later I received a pre-paid MasterCard from T-Mobile in the amount of $140, this was not enough to pay the Sprint balance owed of $521. After further researching this matter on the T-Mobile website I found out that under a device payment plan T-Mobile will only reimburse the customer the difference between the trade in value of the phone and payment balance owed to the former carrier. The calculation for pre-paid MasterCard I received from T-Mobile was as follows: 1st Sprint iPhone device lease termination fee $235 - T-Mobile device trade in value $165 = $70.00 2nd Sprint iPhone device lease termination fee $235 - T-Mobile device trade in value $165 = $70.00 Pre-paid MasterCard ($140.00) Long story short my wife and I were mislead by the T-Mobile sales representative and the details of the T-Mobile reimbursement offer were not fully explained at the time of purchase. I visited the store two times asking to speak with "Will" and both times he was not present. The last time I asked an employee what is next scheduled day at work, and I received an answer. I decided not to go back to speak with Will was too upset and also I did not think he could fix this issue. I will not be continuing my business with T-Mobile at the end of my 2 year contract, I will not be recommending T-Mobile to any of my friends or family. read more

Service is okay but damn get some chairs for people with disabilities when u r getting helped. I can't stand by the desk on one leg. Damn. Just because it's good to have people standing but come on not all of use can stand with the disabilities we have. It's not a choice how we are. But damn make your stores more Ada complaint. Depressing. read more

I really was pleased with my experience at this store. I would even go as far as saying it is the best experience that I have ever had at a cell phone store, and I have been with t mobile, sprint, and at&t in the past. The store is brand new and not very crowded, so I was given the employees undivided attention as I selected a new phone. They helped me figure out the best way to get the best deal! They were friendly and this place is super convenient, unlike the shady stores in Oakland and Bayfair. One thing is parking can be a hassle if the lot is full read more

Cameron, you greeted me immediately after concluding a transaction with another customer, I was so impressed with your eagerness to provide quality assistance. You had my issue truobleshooted & resloved within 4 minutes! Managment be aware that this employee is representing this location in an awesome manner. read more

Had many issue with TMobile Customer care, no kidding I actually was on the phone for 3 hours as GOD is my witness!! I can to this location a corporate store, not a franchise...There is a difference I'd say professionalism atleast with my experience. But non the less I called the store the Manager Carlos picked up, guided me me through the phone. Came right down and William!!! Which happens to be a wonderful sales associate helped me and guided well. I'm glad things worked out quick and efficiently. Thank you William and Carlos...You guys are awesome!! read more

I love this location. Staff is ALWAYS nice and super helpful and understanding!!! I also just love tmobile as a carrier. I have had every other carrier and tmobile is by far the best!!! read more

Pedro helped me fix my daughter's phone before resulting to have to buy another one.. Great Customer service!

I had a particular issue with my LG G4 that I assumed was going to be a headache to deal with. Not the case whatsoever. I explained my issue, and walked out with an upgrade 10 minutes later. Thank you guys for making that super simple. Special shout out to Carlos! read more

The crew at THIS location is always super helpful and knowledgeable. They are always helpful and courteous and will wave fees whenever possible. read more

We went into the store yesterday and were helped by Trevor. He was very friendly, helpful, and patient as we were setting up 4 phones, which took awhile. The plan we got was great and saved us a lot of money. We were very happy with this young man's service, knowledge, and helpfulness to us! Great service and plan! We will be back! read more

Very bad customer service i try to upgrade my phone the dude there dind let me open my account my id expire i told is my account you see my name and address he so rude i'm very disappointed read more

I had a really good experience at this location today. I came in the store rather frustrated with my phone. I was immediately greeted by at pleasant employee, who asked if I needed any help. He put my name on the waitlist, but still ask why I came in. I did not need as much service as I had originally thought, and he was able to tell me what I need to do to fix my problem with my phone without me having to wait. He was awesome! I left in a much better mood, and was happy to be able to have my phone working properly again. Thanks Cameron! Keep up the good work! read more

I went to that branch for a simple SIM card, which is something I have done at multiple T-mobile stores before for free. After waiting for 15 mins for someone to help me. Then Liz (maybe the manager there) told me it will cost $10 for each SIM card. I have never once been charged for a SIM. I called customer care later and asked whether SIMs are free if I go into a store. They said yes. I told them this branch wanted to charge me, and the agent said surprisingly, "Why would they do that??" I have nothing against T-mobile, but this branch made me upset. I definitely won't be going back. read more

First time writing a review. I had the worst experience at this location. I walk in and the store is empty except for 2 customers. Both are being helped. I walk up to a woman standing at the counter doing nothing and she was so bothered by my asking for help. Her name is Ana Cecilia. I realize the job is a job and probably not her life long dream and it probably was a long day but... It is your job to provide good, I don't even expect excellent customer service. It was such a chore for her and she made it clear to me I was a bother. Maybe this was an off day for her. I hope. With all the options for phone service out there, customer service sets businesses and people apart. It ended on a good note. There was a wonderful young Woman that stepped in when Ana Cecilia dropped me and told me to call T Mobile Customer Service. SHE was Excellent and warm and friendly! Unfortunately, she did not have a name tag. read more

Thank You @T-mobile for beeing so tricky with your customer service. Were holding my deposit even when they denied it about 12 times and were charging me extra on my account every month. Horrible experience, and tricky to get extra money. Be careful people read more

I wonder if there was changeover of staff at this store considering many negative past reviews....when we went in to do the 4 line special, we were greeted immediately and told there was a short wait....about three minutes! Trevor was extremely helpful, knowledgeable, and totally non-pressure. The manager even came over for extra discounts and two other staff helped us also. Great teamwork! We made the move from another carrier that we have been with for 15+ yrs. Got the exact phones we wanted, the JUMP On-Demand is excellent value, and the 10GB each is amazing! read more

We always come to this store for any mobile phone issues because they exactly know what Customer Service means. They always make sure you walk out of their store with a smile. Exceptionally today....my husband & I walked in there to resolve some technical issues. Brandon took his time to explain thoroughly how to avoid such problems. Brandon is a cut above the rest... Exemplary Customer Service. This guy should be distinctly considered for a promotion. Thank you indeed!!! read more

WOW, Me and my 5 lines have been captives of ATT since august of 1998. I'm am proud to announce our freedom as of march 5 2017. Free from paying way to much per month and free from mediocre customer service. T Mobile Bay fair is the real deal. They have great promotions that are changing on a daily basis so walk in and try your luck om any given day. T Mobile is going to save me a lot of money every month. Don't believe me go see for your self! If your lucky you will have the great fortune of being helped by Carlos, Cam, Armani and crew. THESE GUYS KNOW WHAT THERE TALKING ABOUT!! read more

All I can say is THANK YOU COCO!!! She help with everything and didn't pressure to buy an I Phone. Love my new LG K10.

Don't use them I paid 95 dollars a month for crapy service I always dropped calls in a 4G LTE area I never had Internet when I needed it for GPS don't waste your money with this company read more