I would like to extend my sincere appreciation and special recognition to Ms. Christina Weng for…read moreher outstanding customer service at the AT&T store in San Leandro. Last Sunday, my wife lost her phone. We received the replacement device yesterday, and I immediately contacted AT&T customer service at 800-331-0500 to transfer her phone number (ending in 6262) to the new device. Unfortunately, the representative mistakenly transferred my number (ending in 9805) instead. This error occurred while I was en route to a colleague's 30-year retirement celebration, leaving me without service. After returning home to connect to Wi-Fi and speaking with customer service a second time, the representative confirmed the mistake and recommended that I visit a local AT&T store for assistance. I called the San Leandro store around 7:00 PM to inquire about wait times and was advised that no appointment was necessary. Upon arrival, Ms. Christina Weng assisted me immediately. She demonstrated exceptional knowledge, professionalism, and efficiency, resolving the issue and restoring service to both phones in less than 20 minutes. Her outstanding support completely turned around a very frustrating experience. Ms. Weng truly deserves high recognition--potentially a raise--for her excellent performance. I would give her the highest possible rating. For other customers, I recommend calling the store ahead of time or scheduling an appointment before visiting.

Terrible service, rude and incompetent staff. 2 + hours wait times. It absolutely ridiculous to…read moremake a customer wait endless hours just to pick a a device that was fully paid for and processed online. Deplorable establishment and company. But this is the state of everything. Companies making incredible profits and offering 0 customer service. The word no longer exists.

The new Cricket store in DT San Leandro, next to the Fremont Bank is AWESOME!! The customer…read moreservice is TOP NOTCH!! The Store Manager, Sean, is freaking AMAZING!! His customer service is the best I've experienced in retail. He went out of his way to explain EVERYTHING in detail and showed me all of the different devices and plans. He is very honest and doesn't try to add stuff to the sale. The store is very clean and organized. The parking is a bit troublesome, but you can park in front of the bank or on the side and not worry about parking time limits. I recommend this store to anyone that wants Cricket service!! They know what they are doing there! Ask for Mr. Sean, he will definitely go out of his way to take care of your needs!

I went here to purchase an iPhone 16e for $89.99 plus 3 months of $60/month service. The girl…read moreworked there didn't put in the promotion for me and my phone got suspended after 1 month of service. I called Cricket customer service and they were able to identify the issue but refused to fix it. So, basically, I lost 2 months of $60 service. Be careful when you come here to open your phone service and make sure you read the receipt for what you are paying for before paying with your credit card. Don't make the same mistake I did.

I went into the Verizon store today on Hesperian Excellent customer service he was so nice and…read morePatient even did not charge me the Activation Fee I was setting up my new IPhone 17 Promax Dremaine and the Manager not sure of the Manager Name he was Great setting up my Phone Appreciate all his help please let the store know my IPhone is working well

Comcast has been my mobile service for several years after they convinced me to switch to them for…read morepotential saving$, combining it with my internet service. The lst year saw some negligible savings. After that. It became a game every year with Comcast jacking up rates until I signed a new contract that was slightly higher than my old rate. After my son left my family plan, I decided to port/transfer my iPhone to another son's Verizon account. Informed it was easy peasy to do. Went to the Union City flagship store, let them do what was necessary. Was assured it was done. Went home. iPhone didn't work with a simulated e-sim card or something similar. Had to go to Comcast for whatever reason. Got signed off. Went across the plaza to this Verizon affiliated store operated by Victra. James K. was the sole associate on duty. He quickly did a "set up & go service" & gave me an interim SIM card. Pd 51.07. Son later noted it might have been free at a flagship store. Noted mobile phone stores are set up in pairs in plazas for a reason. James told me this store is usually appointment only as there are few patrons. Satisfied with service. Disappointed with Verizon that their website wasn't transparent enough to post all possible scenarios. 4.5 stars for Victra. Would do business again with them.

Wow, best visit ever…read more. Nini was her name, she had so much patience, so many tricks to help because my screen protector was cracked which she changed out for me on the spot. After all was done, I left feeling a lot better, problems solved and probably left feeling better then I would have imagineD

Best internet anywhere nice and smooth fast great company great cheap phones for MetroPCSread more

Sean was excellent! He helped lower my bill as well as get a better quality upgrade! He's extremely…read moreknowledgeable and professional! The best customer service that I've received at tmobile in the last 10 years that I've been a consumer ! Thank you Sean for your outstanding customer service!

The absolute worst. I purchased hotspot with data plan. Returned within 3 days. Paid the restocking…read morefee and whatever taxs fees and balances remaining. The employee who helped me ensured that it was over and done with. I am now over a year down the line and still receiving random bills and fees that I have attempted to pay and close off. A total scam. I have spent well over 150$ for 3 days of terrbible hotspot. If you deal with any returns or cancellations my best advice is to document every conversation and name of the employee you speak with. This is like a never ending contract.

DON'T GET CHEATED!…read more I went here to get my husband's phone re-activated and this fat arab dealer punched some numbers into his phone calculator and came out with a random amount. He asked me if I was paying with a debit card and asked me to slide my card to get charged. I knew something was fishy so I went back to my car and dialed the METROPCS customer service number and was charged $20 less. If you have money to throw away and want to be taken for a fool, come here!

Really good customer service and respectful The mike there…read moreis an expert and give great prices for his accessories Worth visiting

Brandon was amazing! We upgraded our iPhones today and Brandon was so kind and patient! He…read moreexplained everything! Everyone in the store was very professional and helpful! Too bad this store is rated so low. Does not match our experience at all! We have gone there before for assistance and never had an issue. We highly recommend this store!

A friendly greeting would have been a good start. The store was completely empty. I felt like "take…read moreit or leave it" after asking questions about phones. I've been a Verizon customer for over 10 years, I've had this phone for 5 years and they still want to charge me an additional 40 dollar upgrade charge? Crystal was the person, I started out with. I have been here observing while waiting on a ride. I would not say she's mean but she seems unpleasant and disengaged. I called Verizon & asked for the transfer authorisation to move my number, i was ready to switch to ATT. Then I received a text message with a discount offer. I switched to Luis as i explained, Crystal was not a match for the expectations i have for customer service. Luis spent over 90 minutes with me HELPING with top notch sincerity, patience, kindness thus I remained a loyal customer.

Top rated I came in at the same time has a few others and…read moreThe gentleman quickly and quickly served all of us. The gentleman that dealt with me quick and professional.

My daughter dropped her iPad and it cracked the screen really badly-- I almost didn't even want to…read moreattempt to fix it. It was literally shattered. I brought it here and they worked their magic-- also informing me that because it was shattered so badly that there's a possibility that the finger print would no longer work. They were able to fix the screen and the fingerprint still works! The only downfall was that it took a bit longer than they quoted us. But worth it to get it fixed!