Last March (2025), I switched from AT&T to Verizon at this store and got a "free" Samsung Galaxy…read moreS25 as part of a promotion. I then returned the S25, as I preferred my existing iPhone. Credit card statement shows the return credit, presumably the tax I'd paid on the S25 being returned to my credit card account on April 1, 2025. Fast forward 14 months and my wife convinces me to switch back to AT&T, but in the process, Verizon says I owe them $477 to "buy out" the device (the S25). After 2 hours dealing with Verizon customer support, they cannot do anything for me, because they have NO RECORD of the return. This means Victra either A.) failed to complete the return with Verizon after I returned the device to them or B.) willfully kept the phone I returned without notifying Verizon of the return. In the first case, this would be massive incompetence, and in the second, outright fraud. Either way I'm out $477 because of it. I attempted to call the store to resolve this, but the phone just rang and rang with no answer. Do NOT do business with these people ever.

Awful. This is NOT a Verizon store. Staff tells you whatever you want to hear knowing you won't…read moreget the bill for a long time and than tell you to call Verizon about the hundreds of dollars wasted. Absolute clowns. Hard to imagine this sort of thing can even exist.

Good service first time coming and got a bundle deal and streaming services. I recommend this…read moreplace despite the reviews. Jason was great

Waited over an hour to still not be helped. Ended up driving to another T-Mobile location to be…read moreassisted and out in 5 minutes. No one even acknowledged me and there were 2 people there

This store is just amazing so nice and really know there work. Alonzo was the best on 9/12. Can't…read morewait to come back

If all reps are taken when you enter expect to wait 30 minutes or more. I finally left and figured…read moreit out on my own. The music blaring so loud and you just sitting there like it's some club when all you want to do is get a resolution to your issue. No one once came up to me after asking for my name. I probably would have had to sit there another hour. Reps seem to be new or incompetent. They constantly have to communicate with each other like they are confused. Been to other stores and they are much more competent and self reliant. Never going to this location again unless I'm in the mood to dance and wait and time isn't important.

Always up front pricing, with fast, efficient service, and reliable, quality repairs. Been using…read morethis guy for years!

Super fast service and very friendly local business. Cracked my iPhone 17pro max screen and had it…read morereplaced in 30 minutes from the time I entered, paid and left. Highly recommend.

Great customer service, friendly, very knowledgeable!!! I'll def come back when necessary!!read more

This guy is very honest. Thought I needed a charge port ($200.00) and it was a $16.00 cable. Would…read morehigh recommend.

The manager was super helpful in assisting both my parents and I in easily and seamlessly upgrading…read moreour iphones. Would highly recommend going to this location.

My husband and I had an outstanding experience at this location, specifically due to the…read moreexceptional service provided by Jesus. He was fantastic to work with--highly personable, knowledgeable, and professional throughout our entire visit. Jesus demonstrated great patience as he explained several complicated concepts to us, ensuring we fully understood our options. He truly went above and beyond to assist us. We cannot recommend Jesus and the rest of the staff here highly enough!

Stephanie provided exceptional customer service!…read more I visited this T-Mobile store to return my T-Mobile Internet equipment because, unfortunately, the service wasn't meeting my needs. Zoom meetings would constantly cut in and out. I often had to turn my camera off just to get through calls, and the connection seemed to get even worse on windy days. Despite my frustration with the service itself, Stephanie made the entire return and cancellation process incredibly easy. She was patient, knowledgeable, thorough, and took the time to answer my questions and ensure everything was handled correctly. What really stood out, though, was the care she took when applying a new screen protector to my daughter's iPhone 17. I was genuinely amazed watching her work. She applied it perfectly and took her time to make sure it was done right. It's rare to see that level of attention to detail and pride in customer service. I've visited several T-Mobile stores over the years, and I would absolutely make the trip across San Francisco to this location again just to work with Stephanie. She made what could have been a frustrating errand a genuinely positive experience. Thank you, Stephanie, for your patience, professionalism, and exceptional customer care!

Outdated but I visited in June. This is purely human interaction review. T-Mobile cell service…read moresucks. We all know that. But. I had a great experience with Diego and Salena at T-Mobile. My phone was on its last bit of battery, and despite staying a few minutes past closing, they never made me feel rushed. They patiently helped finish setting up my phone--even after I accidentally ignored the "don't touch anything" instructions and somehow managed to manifest a last-minute rush of customers. I also want to thank the wonderful woman who answered all of my questions before I even started the setup process. Everyone in the store was kind, patient, and genuinely focused on helping. Salena even made small talk with me about my nails while we waited. As someone with social anxiety, it definitely spiked my anxiety a little--but it also counted as my social interaction for the week, so I'll call that a win. She was warm, friendly, and made what could have been a stressful experience feel a lot more human. A huge thank you to Diego, Salena, and the rest of the team for going above and beyond. Great customer service, kindness, and patience like this are hard to find, and I truly appreciated it.

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Steer Clear...... Increased Charges...!!!…read more AT&T Increased every phone.... Yes, every phone by $5.00 dollars for their upgrades. Check your phone bill...!! It went up by $5.00 dollars PER Line......!!! Rip off...... Unethical ...!!! Not Impressed

Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.