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    Verizon

    3.0 (4 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

    Services - Verizon

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    3 days ago

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    T-Mobile

    T-Mobile

    (65 reviews)

    $$$

    We've been in here a few times trying to look at our options for new phones and service, etc. Every…read moretime we are helped by Yani, and she has been nothing but knowledgeable, patient, helpful, friendly. She seriously knows what she's doing and she goes through all the options with our priorities in mind. And when we decide not to buy anything (which has happened the majority of the time) she is always polite and doesn't act like we wasted her time or anything. She even remembered us from a previous visit this last time, and I did end up buying a phone from her, and the fact that she remembered we didn't buy anything from her didn't seem to affect the way she treated us at all. The store itself is a little bare, there aren't too many things to look at or buy. But in general, I feel like these days, you go into a store like this sort of knowing what you want, so I don't think that should be much of a deterrent. Ask for Yani! She'll be a huge help!

    I recently had a very disappointing experience at this T-Mobile authorized store. I was…read moreaggressively pushed to add multiple new lines to my account and told it was required for certain promotional benefits. I ended up leaving with several devices I didn't actually need. After reviewing everything at home, I realized the changes were unnecessary and not what I wanted. I had to return all the devices within their very strict return window, and even though I acted quickly, I still had to pay restocking fees. I also had to contact T-Mobile support to undo everything and restore my original plan. The whole situation felt misleading and stressful. Customers should be able to trust that they're getting honest information and not being pressured into extra lines or devices. Definitely double-check anything you're offered here.

    Verizon

    Verizon

    (264 reviews)

    $$$

    After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

    The inconsistencies at this store are absolutely disruptive. I brought my 70 year old mom in to…read moretrade in her phone on our family plan, and while the representative was very sweet and friendly, she also sent us off with no instructions or offers of assistance to help transfer her info from one phone to the next. Then, we went back in to drop off the trade in and was helped by someone that turned us away and told us to go directly to UPS, even though the email said to drop the phone off at the store. Then UPS turned us away because we didn't have the right information. Finally someone explained that their system was down and walked us over to UPS with the right code. This isn't my first time with issues in service quality and accuracy with Verizon. The Martinez location that closed down was also disruptive and caused extra work for us after the sale was made.

    Verizon - mobilephones - Updated May 2026

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