Yani was a great help with my phone transfer today. Would highly recommend her services at T mobile…read morestore in Clayton.

DO NOT GO HERE. I made the mistake of ignoring all the 1-star reviews and paid for it with 10 hours…read moreof my life. Avoid this place like the plague and visit a corporate T-Mobile store instead. I went to this location to upgrade my phone and specifically requested 256GB of storage. After about two hours, I left with a 128GB phone, and the new phone had been assigned to a new phone number instead of upgrading my existing line. I returned later, and the store acknowledged the storage issue and swapped the phone, which took another hour. I was also told my monthly bill would go down from about $230 and that I would receive a hotspot promotion. Instead, my next bill was over $530. I returned again and was told the issue would be fixed within two days, but a week later the bill still had not been corrected. I was only able to fix it by reaching out to T-Mobile directly. The agent who supported me could not believe how many mistakes were made on my account by this store. Of course, I also learned that the hotspot wasn't part of a promotion and now I'm bound by a contract that requires me to pay $30/month for the next 2 YEARS. Of course the 14-day return period lapses before you get your next bill. Based on my experience, and the experiences of others who left 1-star reviews, employees at this location scam and cheat you to add unnecessary devices, lines, etc. to your account so they can boost their own commission. From the moment I walked in my gut was telling me I was being set up, and I should have trusted myself and the reviews here. Do not repeat my mistake.

If all reps are taken when you enter expect to wait 30 minutes or more. I finally left and figured…read moreit out on my own. The music blaring so loud and you just sitting there like it's some club when all you want to do is get a resolution to your issue. No one once came up to me after asking for my name. I probably would have had to sit there another hour. Reps seem to be new or incompetent. They constantly have to communicate with each other like they are confused. Been to other stores and they are much more competent and self reliant. Never going to this location again unless I'm in the mood to dance and wait and time isn't important.

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves

Always up front pricing, with fast, efficient service, and reliable, quality repairs. Been using…read morethis guy for years!

Super fast service and very friendly local business. Cracked my iPhone 17pro max screen and had it…read morereplaced in 30 minutes from the time I entered, paid and left. Highly recommend.

I have been doing business here for years! I can't imagine going anywhere else, the service is…read moregreat,everyone is very knowledgeable and there is ALWAYS plenty of choices in stock. Need a phone, this is your spot Cyndi S

Great customer service for a BOOST authorized retailer Always friendly and knowledgeable. I have…read morean unlocked iPhone 16 Pro Max, one terabyte edition... I added a secondary number on my eSIM... Which is on AT&T and I have had no issues whatsoever... If you're looking for a good cell phone company to go with I would recommend Clearcom wireless on Clayton Road to help you out. The value is I pay only $25 a month for having my bring your own device.

I brought my phone because the speakers were dirty. It took them 2 minutes to clean. Very…read morepleasant customer service. Then, I brought my laptop. The battery was dead and extremely slow after making a huge mistake to bring it to Staples. MD Wireless took a week to fix it and it's all brand new. Reasonable cost. Very professional staff and took the time to explain safety for all the scams and overcharged out there. I highly recommend them. They will be my number 1 spot if needed in the future.

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

Stephanie provided exceptional customer service!…read more I visited this T-Mobile store to return my T-Mobile Internet equipment because, unfortunately, the service wasn't meeting my needs. Zoom meetings would constantly cut in and out. I often had to turn my camera off just to get through calls, and the connection seemed to get even worse on windy days. Despite my frustration with the service itself, Stephanie made the entire return and cancellation process incredibly easy. She was patient, knowledgeable, thorough, and took the time to answer my questions and ensure everything was handled correctly. What really stood out, though, was the care she took when applying a new screen protector to my daughter's iPhone 17. I was genuinely amazed watching her work. She applied it perfectly and took her time to make sure it was done right. It's rare to see that level of attention to detail and pride in customer service. I've visited several T-Mobile stores over the years, and I would absolutely make the trip across San Francisco to this location again just to work with Stephanie. She made what could have been a frustrating errand a genuinely positive experience. Thank you, Stephanie, for your patience, professionalism, and exceptional customer care!

Solved my issue. My problem was solved by a very competent…read moreindividual who works at this store. The store is in good location near to good places to shop and eat. So you know if you hit it off with somebody while you were getting your phone fixed at the wonderful T-Mobile store in Walnut Creek and wanted to take them out for a drink and a quick bite to eat you're right there it's perfect

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

i honestly want to give this place a 0 worst customer service/experience the manager seems like he…read moredoesn't like women and honestly looks like he watches p**n in the back the way he was treating me/ talking to me, like he can walk over me with his attitude he talks like he doesn't care what i have to say, his employees overall exceptional they are great but the manager needs to get fired!

First of all for those who have given a bad review, what's the problem? You are upset because you…read morewere not greeted with strawberries and champagne? These are hard working people and clearly those who gave bad reviews have no idea what hard work means. Having said that, I want to recognize each staff member I interacted with starting with my salesperson Priscilla. Priscilla, you are amazing. I had no intention of buying a phone but instead of selling me, you showed me some things that sounded sensible and great. I decided to go with it and purchase the iphone air. Priscilla should be an envy of other salespeople. So gentle, so polite, so professional yet personable. Did each and every thing she said she would 100%. Not one single complaint can I come up with. As far as management, Julie wow is all I have to say and (forgive any misspells, Meena, Naema, Julie and Priscilla are who I interacted with. One other person but I didn't get her name. She appeared to be of islander possibly filipina decent. I did have a bad experience at that store years ago but the experience now? WOW WOW WOW! I will refer anyone confidently to Priscilla without hesitation. Hopefully you get some recognition from upstairs as in most companies, they just sit there, give orders and have no idea what it is like to be in the trenches like these wonderful people. I challenge you to do what they do for just one single day. You never will though. Give these people some raises, some recognition etc. Thank you and I can go on and on but I'll stop right here :) I think whoever reads this will get my drift. UNREAL these entitled people sorry you had to wait. We forgot you are a king or queen. Do what these people do for an hour. You entitled people are so pathetic I have no words. HATS OFF VERIZON STAFF KEEP UP THE GREAT WORK!

Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.