I brought my phone in on a Wednesday afternoon because it had lost most functionality: I was unable to open any app (or even the Clock function, for example) without being overwhelmed by pop-up ads. Ada was amazing: she had me unlock the phone and got started uninstalling every unnecessary (and potentially virus-infected) app. (This was A BIG JOB!!) Hundreds of useless apps and nearly an hour later (she had to pause a few times to assist walk-in customers), my potentially was practically good as new! I can access all my apps without difficulty, and everything works seamlessly. Processing is fast and seamless. Ada was kind and professional, and declined any payment for her expert service, but I plied her with effusive thanks and a Starbucks gift card as a thanks for her time. She was FANTASTIC, and everyone should patronize this Metro by T-Mobile location and enjoy the attractive, organized store and its helpful, friendly staff-- particularly Ada! Five out of four stars-- and no, that's not a typo! (Thank you, Ada!!) read more