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3.1 (62 reviews)
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6 years ago

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7 years ago

Monica is great. She knows her stuff and is quick at helping you out. Excellent customer service.

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3 years ago

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6 years ago

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4 years ago

Excellent customer service from Julio and Jeff. All of the reps are very friendly, knowledgeable and very helpful. A BIG thank you!!!

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4 years ago

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7 years ago

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8 years ago

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I have been to the Willow Pass store a couple of times before with the same issues only to have them temporarily resolved.

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Bay Area Tech Hero

Bay Area Tech Hero

(206 reviews)

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Upon establishing a relationship with the company and the tech all issues related to my drop…read moreconnection have been resolved. The tech was able to resolve my persistent issues with my modem, resulting in a satisfactory signal for the last half year. The modem has been replaced, and all aspects of my network are now functional. This is the first time I've had a satisfactory signal in half a year. Everyone in my household is delighted. The internet network has finally been fixed. The proprietor and the technicians were quick to resolve any issues. I have been assured by their work and quality. I can confidently state that this company is a reputable one that will not solicit you for a fee. I will highly recommend this company for future issues and work. Thank you Ari & Frank(tech) for fixing my network.

NORCAL Voice & Data - Security Camera

NORCAL Voice & Data

(2 reviews)

NORCAL Voice and Data did an amazing job running cable and mounting security cameras at my…read moreIndustrial Warehouses in Concord. The first time we met up they were very thorough about the required work. We discussed the amount of cable drops and camera placement and they assured me that they could meet my requirements. The OTHER 3 cable vendors I contacted never even sent me a quote after the site walk. I deal with many cable vendors at my job in Southern California so I knew what to look for. NORCAL Voice and Data checked all the boxes. Great communication, Great response via text and email and most importantly there was no change orders. The price was what they quoted. What made the experience even better was they went above and beyond with placing my existing security NVR's and programming a new NVR without any questions. I thought was going to have to fly to the Bay Area to configure the Security NVR's but they offered and did all the work for me. The finished product is great. All up to code and the final walk through was also done. Price was great.

Charles and his team came into my office to install high speed internet. Previously, I had a…read moregibabyte that I was paying for, but by using Wifi, we were only getting 50-80. They came in and we set up direct internet connection and now everyone in the office gets over 900 speed! Almost 20 times faster than before. I am very happy with the service and they did a fast and efficient job. Thanks!

Julian's Electric & Digital - New motion-sensor switch and conduit

Julian's Electric & Digital

(71 reviews)

I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

ATS - ATS Team

ATS

(2 reviews)

I had a very poor experience with this company. My first impression was formed by the tech being…read morehours late, and the company usually gives a 2 hour window - he missed the window. Then, he gave a verbal quote for the next job (which again, he was over an hour late for), and that quote was inaccurate because of his incompetence in doing the job - he kept messing up and since he's charging by the hour, there's no incentive to do a job quickly and correctly the first time, as he said: "if there's anything wrong, you've got the warranty to fix it." Good thing I had the warranty, because a different tech had to come out and fix the problem from the second job - and he was still late, but I was given a phone call by his manager this time to warn me (I guess complaining induces manners), and he stayed less than half and hour because 1) he's a better tech (it was Randy, named in the prior review, and if I'd had him the first time I'm sure this review would be totally different) and 2) he's not getting paid by the hour. The business model of this company seems to be: "take a long time to do a crappy job the first time, and "fix" the job under the warranty plan." They don't put any quotes on paper first, because hey, then you've got proof of what they quoted you and how can they jack up the price afterwards? If you've ever taken a taxi in a foreign country and got taken on the "scenic route", that's exactly how I felt during my experience with this company - unprofessional and untrustworthy. I explained how I felt to both the tech's dispatcher and his manager and his account manager - nobody cared, and so I'm glad I'm not ever dealing with this crappy company again and would not recommend them to anyone. If I ran my business like this, I'm sure my doors would be closed in no time.

ATS Communications has been our telephone service provider for over 15 years, and I've come to…read moretrust them to provide excellent service and technical recommendations. Recently, I availed myself of their telecommunications review service to find a new telecom service provider for voice and data at five of our locations. I'm very pleased to report that ATS's Christine ("Chris") Cahill assisted me with this project that spanned nine months (because we had various prior carrier contracts expiring at different times). Chris stepped us through the project from researching our needs, finding cost-saving options by negotiating rates with carriers, changing mid-stream to a different plan when a given carrier wasn't able to execute on promises, coordinating and scheduling installations, and even reviewing and correcting initial invoices for new services from the new service provider to ensure accuracy. She saved me an incredible amount of grief and time-consuming coordination and trouble-shooting, and followed through on every detail of the project through to its final completion. Having handled details of conversions to new carriers in the past by myself for just single locations, I would have been overwhelmed by a project of this magnitude without her help. I recommend using ATS Communications for any business looking to find and implement their most cost-effective telecommunications options!

Suntech - Cable Run

Suntech

(119 reviews)

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

T-Mobile - mobilephones - Updated May 2026

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