#everyone together.... I've had an amazing service call twice here at this place! There is no way after I have seen these other reviews that this place is not awesome. It is.... Here's why: every place you need to wait and wear a mask, this place honors all those policies. Manufacturers have defects in their phones that have nothing to do with the people and service here. The few times I have been here, I have seen the employee be fair to others with their service needs. The few times I have been here, I have noticed Stellar Customer Contact and Service by Victoria. ep, that's right, complete service each and every time. Her consistency means a lot and it is time that promotion comes her way. As a business owner, we need people like this to meet and exceed client needs! Amazing service, attention to future needs and most importantly she did it with a smile and a big heart towards ALL customers I have seen. Thank you again Victoria! You give 5 Star Rated Service. You Rock! Bless You!! read more

The service I received today from the manager of this store.Was absolutely spectacular. he is so professional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows read more

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right away. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am read more

I wanted to give a 5 star review for Phillip ! His customer service was top notch. He seen my issue with my payment and billing info . He took ownership of the issue and even spent 40 minutes on the phone with the customer service rep who refused to help. He was very persistent in resolving my issue. In the end Metro customer service couldn't help , but for him to do all the leg work and his overall effort to not take no for answer , that really impressed me and makes me feel valued as a customer. Thanks again ! read more

Lost my phone the other day and was in such a hurry to get a new one that I forgot to check Yelp first. That would have saved me a lot of time and traveling on a day that I was very pressed for time. Called first and spoke to Gina who confirmed they had the phone I wanted and she even gave me the price. Drove there and they didn't have a display model but the guy didn't say why. He said they, "Only have new ones and they're in the back". Went next door to T-Mobile to check out a display model. Came back into this Metro store and had to wait for a customer who just walked in. 15 minutes later, the sales guy goes to the back and comes out to say, "I thought we had some in stock, but they're sold out". read more

I don't the people working on this location knows anything about phone or anything about the company they working for I was trying to buy 2 new phones and upgrade 2 more Thanks for nothing read more

Writing this review because I found my experience didn't reflect the negative reviews I saw while previously searching where to buy my phone. I am 7 months pregnant and was super concerned about going into a Metro store to get a new phone during the pandemic, but showed up right as they opened at a less-busy time to avoid any crowds. All staff was wearing masks properly and observing safety measures. Victoria took care of me, and was exemplary in helping me with my service and with taking ALL precautions with Covid. I felt very safe with her helping me, she wore her mask properly, gave me distance, put on gloves when handling my devices and debit card, and even sprayed down a pen with alcohol before I used it. Victoria is the reason why I felt safe coming in person to purchase my new phone that I badly needed. If I ever have any phone issues in the future I know I can count on the safety measures they have in place and go in-person to this location, without worries. Apart from safety, she was the best associate I've ever dealt with in Metro PCS stores. Friendly, helpful, very professional, but also very kind and patient. I recommend coming to this location despite the bad reviews, based on what I observed from the employees in the store. Dealing with customers at a Metro store during a pandemic has got to be, well, challenging, at times. I appreciate their efforts in customer service and safety during this time. I got my first iPhone today with her help. I was out of there in less than 30 mins. read more

Had A little run in with Victoria. Victoria Victoria was rude aggressive and very unprofessional. Victoria was explaining a promotion to me but explaining it multiple times and not understanding the fact that I was willing to give up my number so to get her to understand that I was giving up my number I turn my phone over and placed it on the on the table and said this phone is out of the picture now I'm eligible for a program correct. Instead of just moving forward she wanted to get upset by saying that I slam the phone down well it's a table the phone's class I turned it over and it made a little noise get out your feelings stop wearing your feelings on your sleeves you deal with customers daily basis you're never to be rude with them you're never to get up and walk away and remember in retail customer is always right. !! I think you need to be train with a little anger management class because I can see your veins sticking out on the top of your forehead Also when you complain that the person cutting you off and won't listen OK and that person Shut up and let's talk. It's professional to do the same with that person Is talking Plain a simple Victorian needs training on conch deal with a customer it's very firm in his tone Need to talk with you simply because I ended up walking out of the store and just going somewhere else to do my business read more

I have NEVER had a good experience with any cellular phone service provider......until today! Victoria was great! I always feel like I'm dealing with children when I've had to do cell phone business but Victoria was professional and all business. She made our experience quick, simple and pleasant. She didn't leave anything to question. Thank you Victoria for taking care of business as it should be. I don't know if you can request an individual sales rep when you walk in the door, but if so, ask for VICTORIA! read more

Roland and Michelle are great at what they do. I've know Roland for several years and will only deal with him. I consider him a trusted friend. Michelle is knowledgeable and did a great job explaining things. read more

So I returned today to return the iPhone I purchased from this store and of course I had the misfortune of dealing with Phillip again. He was obnoxiously ruder this time! Most likely because he read the negative review that I posted. Needless to say this will be the last time I will visit this store. The irony is that I received an apology from the PR manager on Yelp but apparently Phillip did not receive the memo! I will contact their corporate office tomorrow just so that they are aware. Advice to Phillip "Get a job that doesn't require you to deal with the public because your mannerism is extremely poor to deal with the public! read more

This guy his name Dwayne. He just make me hopeless. He doesn't care at all. We can't do anything, get a new one. Even my phone still under warranty. He told me the paint is peel off. What do you expect, new one.??? Nothing wrong with the screen at all. My phone just want turn on. He make me hopeless... totally. Even I been with metro almost 5years. Don't come to this store...trust me. Is not worth it..don't waste your time. This guy should get a another job. No customer service at all ... period. ..............*............. read more

Samsung A10 failed to function returned 24 hrs after spending 4 hours trying to create a free Amazon prime account but the software on phone failed. Screen continued to go black unable to place calls to Metro because touch screen too flaky Returned phone to this store with a master reset that failed to fix the phone. Returned again since no Amazon Prime setup unable to verify prime membership to order products or use Prime. This store changed my phone number told me wait 48 hrs then Prime would be again set up by this store. 48 hours later still no Prime Membership told to again wait 24 hrs then the store would reset my Prime again. As of 15 days from paying for services with Prime included my account still fails to function. Cost of daily calls hours on phone that disconnected no quality control or real customer service with correct date for actual account hopefully starting after another call reaching another supervisor who agreed that store error of incorrect solution for creating working Amazon Prime Account. Hopefully by 11:00 p.m on February 10, 2020 new account shall begin going forward with trip to store for the fourth time to pickup replacement new phone NOT the Samsung A10 but another phone with another testing of software with hardware since the customers now must obtain computer degree to verify a smartphone actually functions as it was designed! Testing fee of $50 hour x 20 hours = $1000 owed by Metro to me for failing to kill my account along with providing another phone if they had listened to my advice graduate of Cal Poly Pomona Computer Information Systems 1985. Account closed by Corporate Supervisor who stated he would call this store to provide different phone. If additional charges the employee who changed my telephone number promising malfunctioning phone should receive Amazon Prime membership on changed number failed to verify that fact thus another phone number my third in 16 days must get setup at store again wasting 16 days of my time unable to finish work that has cost hundreds of $ from this employee's wages my hourly rate pictures taken of daily text messages trying to verify my new Samsung A10 junked the serial number by myself and Metro supervisor notified Samsung returned to manufacturer!. Old account closed ! Money already paid was transferred to a new account when I received a different new phone that actually "functions" this employee woman failed to create new account which should have been accomplished on at least within 7 day return window on malfunctioning phone. Metro Corp regards unable to send verifying 6 digit code to Metro phone even the day after Signin with Amazon Prime failed reported to Metro and this store. The Samsung A10 is JUNK ! The Hotspot hardware functions OK so Far only used from after my phone was cancelled with my I Pad Mini 4 which already has a cancelled TMobile SIM installed last year because store next to this Metro store had saleswoman who lied about not activating additional SIMs purchased for possible phone setup IPhone 6 Plus transferred because Verizon drops my and my employer's Premium Visual Voicemail on weekly basis ! Master reset by TMobile last year with backup they promised to install back to that very phone didn't happen with a promise from that Supervisor brand new IPhone to replace empty I 6. Required to visit Apple store for reinstallation of everything back to phone Reva destroyed at TMobile next door to Metro! Happy with my Apple devices NOT happy with cheap Samsung A10 that wasted 16 days of testing failing all tests for hardware with software obvious to any intern in Computer Science! Shall update on the customer service from another trip to Metro store in Pleasant Hill. February 11, 2020 at 12:15 pm. read more

I wouldn't even give them a star. NO CUSTOMER SERVICE. The only useful person was the security gard because he opened the door. The sales staff was rude and useless. And the manager needs to seriously go back to kindergarten and learn basic manners and math. I was actually embarassed for her when she couldn't add 3+36. I have a voice file of our interaction and I will pass it onto metro home office. EVERYONE offers the same basic service. Why should i give my money to some insulting , rude..... I couldn't even waste my time on what to call it. One more lost customer. read more

Go somewhere else. I have never been treated as badly as in this store. I returned four times for help each time being told something different. Finally I was told they can't help me with my unlocked phone, I need to purchase one directly from them. Big waste of my time. Anthony was disrespectful, rude and should be ashamed of Himself. If you want to be treated right and not be verbally assaulted go To a different location. Horrible service, terrible and disrespectful treatment. I hope the owner of this store is aware of how people are being treated by Anthony. read more

This was the worst customer service I have ever witnessed. The employee, Keke, was rude and obviously didn't want to help anyone. We ended up going two blocks away to sun valley Mall branch and was not only a pleasant experience, but a lot cheaper. Keke was going to overcharge me. Another couple who was there also left, and we saw them at sun valley happily buying their new phone because they didn't like the service either. Keke should find out what is making her so unhappy and quit taking it out on customers. read more

I rarely dish out a ONE star, but customer service here is by far THE ABSOLUTE WORST I HAVE EVER EXPERIENCED. Long lines, complete disrespect towards customers, rude sales reps, and worse yet, sales reps who don't even know what they are talking about. The staff here act as if they are doing us a favor by helping us. It's really quite unbelievable. As cheap as MetroPCS is, this is reason enough to pay more and go to Verizon or anywhere else... read more

WOW, METRO PCS HAS GREAT CUSTOMER SERVICE!!! (Said no one, ever.) But first, a quick nod to the carrier overall. How would I HONESTLY rate Ghettro? Decent value is about where it ends. I really do love that my no-contract plan is only $40/month (tax-included), with unlimited talk/text and 500MB/month of data usage. I feel like I get what I pay for. Regarding the cell reception, I find it inconsistent, and have experienced a fair number of dropped calls, especially lately. In fact, the only consistent thing about Metro PCS is its consistently bad customer service, and this branch is no exception. In FACT, I'm so tired of the bad customer service that I can't decide whether I just want to make a Haiku about it or type out a list of words that best describe the customer service I've experienced at every branch visited thus far... I won't bore you with my own personal story of how this Metro branch wronged me in the past...I'll let the other Yelpers' stories shine through (and no one's story really surprised me); however, just be prepared to encounter unprofessional and poorly-informed Customer Service Representatives at every Ghettro you visit. THE END read more

My family and I just moved to Concord a month ago. Now that we're settled in, it was time to spoil ourselves for brand new phones. I told my husband our limited/budget is $700 for 2 new upgrade phones. We were excited, finally new phones after almost 1.5 years. You could imagine how slow it our phones were. The reception was horrible and our phones were definitely slow. It was time and I was super excited. We walked into the store with our 4 year old. No one greeted us, and we just looked around. Finally someone came to help us out and I was disappointed. Long story short, he couldn't answer my questions, he was reading off the price tags. The associate didnt look upbeat, didnt seem he was excited to help us..... I gave up. I told my husband Ill get the cheap one, $200 upgrade , and I was ready to go home. I explained to my husband that Im going to get the cheap one and in 3 months we can switch to Xfinity mobile. I wasnt going to drop alot of money for bad service both customer service and phone quality. I left the store with my son and sat in the car. I was upset. Sat in the car to write this review. Then the associate that was "helping" came outside to talk on his phone and he sounded more upbeat on the phone than he was talking to us!! How rude !! I should of taken the drive back out to San Leandro to my usual Metro dealer, Ill probably be at home right now with a better phone. I guess ill be switching to Xifinity mobile in a couple of months. read more

I came to this store before and the previous young lady was helpful (unfortunately I can't remember her name) but the young man I met today Jose was totally worthless. I had told him I have been at the store before about the same problem and it appears that he was not listening because he continually repeated I had to delete all the data on the phone , which I had told him I had done before and wanted to know what will be different this time. His option was delete. it myself, have them delete it or I purchase a new phone. I asked for a manager then he lied and said he was a manager, then I asked why doesn't his name tag says so. But then he later went to allegedly the manager, then I said to him: I thought you were a manager why did you have to lie. Additionally he told me the warranty is only good if the phone is damaged or lost or stolen so do I have to break the phone or lose it just to get some service? The stores offers very bad services and this has been the worst one. Coming from my blackberry with AT&T I think I need to go back because having an inexpensive phone plan is not working. These phones are no good and services is crappy at the Contra Costa metro pcs in Concord California. read more

Salesman was adamant that I could not get the advertised discount on a phone without charging me $60 (equal to the advertised discount.) for a phone case and screen protector. Stating they were bundled in, but we're clearly separate on the receipt. Never had this experience with other Metro dealers. Shady sales practices to rob customers for sales and commissions... Will never go back... Once phone dies, I will likely drop Metro all together due to the experience. read more

I got a responce but offering no help. I guess keeping customers is not high on there list. Just after the quick bucks.

Bought a phone there, girl told me bill would be 40 a month, then got a bill for almost 70 a month! Called the 611 on the phone set, was hung up on several times, even by a manager! Called this store, and store in Concord lines just rings and rings,.. does anyone work there??finally I speak to the PHILIP manager, and after explaining the situation... He tells me he's gonna hang up on me NOW! Because I theatren him, no I said I threw the phone! WHAT EVER HAPPEN TO CUSTOMER SERVICE... CLEARLY PEOPLE DON'T UNDERSTAND WHO PAYS THEIR WAGES! WAS A NEW Customer, but not anymore! I'd rather pay for Sprint, and get SERVICE! Better Business Bureau will be contacted. read more

My daughter & I went over to the store today to get me a new phone, when we walked in we were greeted by Roland Agustin, he showed me a few different phones and he told me which one he thought would be better for me (he didnt try to sell me the most expensive one either) I actually had liked the same phone in which he suggested. when we finally were checking out he was joined by his co-worker Isabella who was a really sweet girl.who new her job well, The both of them were very good at there jobs not to mention we did alot of laughing. So I can honestly say my visit to Metro PCS this time was really enjoyable. read more

The worst metro I have ever been in. Phil was super unpleasant and rude and even claimed to be the manager which was false. How can staff be this badly trained? read more

Thank you to Roland for all the help with the issues I was having with a phone I bought a few months ago. Roland was able to troubleshoot all the issues and accommodated my needs along with answering all my questions. He was professional, warm and easy to work with. I have since been given a replacement phone and have been told if this one has any problems to bring it back as well. So far I am happy with the replacement phone. Thanks again for all the help! read more

This was the second place I came to get my new LG Beacon phone from Metro PCS. After being disappointment from the first place, I wanted to make sure they take credit here and there do. The service is kinda slow here, but the security guard was nice. I would rate overall service quality a 5/10. read more

The best ever!!! Roland is the man!! With his expert side man!! Thank you so much!!! Excellent customer service , went above and beyond !

Roland helped me quickly and with great knowledge. He was friendly and courteous. I would recommend you going here if you need help with the use of your cell or with a any questions about your account. read more

Great service! Low cost but we get service everywhere! Unlimited everything for half the cost of other phone providers

Horrible! I had a few problems with my Samsung S5. I went in to this Corporate Store on 4 occasions. All they could offer was a 'hard restart', which created several problems, lost all my aps, pain in the butt. They offered no help or service and our family pays almost $170 a month. There only recommendation.... buy a new $700 phone. Jose the "manager" was a real POS and couldn't have been more, 'we just don't care' attitude. I must of spent 2 or 3 hours with these 'we just don't know a friggin' thing about fixing your cell phone' folks. I then went to the independent Metro Store in Park and Shop a few doors from Fry's. Israel the manager was fantastic!! He fixed my phone in less than 5 minutes and was a gentleman and very pleasant in assisting me.... AT NO COST!! Metro PCS Corporate, you should be ashamed at your lack of ability to do just the basics for your customers. read more

Incredibly rude and unhelpful staff. Seemed more focused on talking with each other than helping customers. Don't know if all locations are this bad, but I wouldn't even consider looking at what they offer after this experience. read more

I wish I could give no stars! The first review here is right on. I cant even put into words how disrespectful the staff is at this location. One girl said " well we arent phone experts" What the hell are you doing selling phones then? I didnt ask for an expert just someone who has a brain, but i guess thats too much to ask for when dealing with these people. I have contacted 7 on your side so we will see if it hs any effect on the service at this location...doubt it. read more

Metro PCS is a company you do not want to do business with. I ordered a phone from the company and received a defective phone. The company refused to give a refund, insisting that I mailed the phone back and that it would take up to four weeks to get a refund. Shipped the phone back and it sat at the post office for eight days then was shipped back to me. Don't waste your breath with Metro PCS. read more

This store is "supposedly" a corporate store yet it has the most rudest, illiterate, obnoxious employees hired who are not fit to be working in customer service. Everyone claims to be a "Manager" and the Brittany the "So called manager" is useless and very unprofessional. Jose rang me up for a Metropcs phone and told me I would get the accessories free due to a bundle package deal. Later, I received a bill for $300 for those accessories and when taken back to the store he frankly turned away from what he has officially told me the day I bought the phone. On asking for a manager, He played the same game that he was the Manager. It is because of ILLITERATE employees like JOSE and BRITTANY that the store is going to the dogs. The store employees run the store as Managers fooling customers all day. I REQUEST PEOPLE TO READ ALL THESE REVIEWS BEFORE THINKING OF GOING TO THIS STORE. They are a complete RIP OFF. read more

I feel even one star is giving them to much credit. They have the worst customer service and the manager "Brittany" if that was her real name is an ignorant rude obnoxious person. Shes incompetent and not fit for a job in customer service or even a job at a carnival picking up trash which is what she is. Not only is she not the brightest crayon in the box she lets her cashiers act just like her. I live right around the corner from this store and rather go to Martinez or the mall to pay my bill then deal with incompetent people or "Brittany" again. read more

STAY AWAY! GO ANYWHERE ELSE! If you must go avoid sales rep John. This guy was totally shady & tried to rip me off. Tried to sneek in accessories & then added extra stuff & wrong plan to get extra commissions. When came back to clarify & rectify he talked to me as though I was a moron & tried to manipulate me. When that didnt work got aggressive & tried to intimidate. This guy is a total shady Dbag steer clear for your own good. Tried to set him straight politely & got attitude so talked to his manager & much of the same. Totally unprofessional & straight up ghetto! read more

Came in to buy a protective screen cover for my phone and was helped immediately by Melissa! She had a great, sincere attitude and helped me from purchasing to putting on the protective screen with a smile. read more

My husband forgot his PIN and so we went to this corporate store so we can get his PIN. The guy named Jose was rude and unhelpful even though he was just standing at the counter and not helping anybody. He told us to just call the 800 number. Umad approached us and it took him less than 2 minutes to give us the PIN. Perhaps Jose needs more training in customer service or maybe he is just in the wrong line of work. read more

I read the reviews before posting and have to say I am shocked I didn't read this before going to the Metro PCS Corporate store in Pleasant Hill,CA the store is so nice looking inside but hardly any customers, 9 registers empty, I wonder why? They sit there twiddling on their phones and joking with eachother until a customer calls or walks in needing assistance, they want to get rid of you as quickly as possible if that means being rude and short with you and hanging up the phones and so on, they will do it. Mark my words. I am surprised I read a review about Jose that was over a year old and sure enough I have had problems with Jose twice in 2018. He claims to be a manager but acts like a new hire. In fact he is not the actual store manager but throws that out there as a way to basically shut a person down from speaking to the actual manager. If you ask when the manager will be there, they basically give you the run around and will not let you know. I totally agree, regarding the staff at this store, they have the worst customer service skills. I believe they do behave as if they hate their jobs. The actual store manager Roland is a pretty nice guy, I just feel its a shame these employees are ruining it for the store and Metro Customers. I am a long time metro customer since early 2000's and the staff here really are a disgrace to the company. They actually will not even smile if you smile and greet them nicely. They frown and give you this angry face as if you are bothering them. They are sitting there behind the counter playing with their phones and just furious that you interrupted their facebook time or twitter or Instagram or sms or youtube or whatever it is that they are so self absorbed into and addicted to. There is clearly a mental behavior issue here and it runs quite deep into the personalities of these workers. They will go so far as lie to customers. For example. I sat outside in my car and could clearly see the manager was in the store. I called and asked to speak to the manager, Jose flat out lied to me and said he is not there and is out on break. However that was the same thing he told me 3 hours prior and when I repeatedly asked when the manager would return from break they said we can't give out any private information. I was flabbergasted by the responses and attitudes. They act like you are out to kill someone. Its very unsually lizard brain dominant behavior. I just say, go in there and see for yourself. Or just try calling them and ask them some questions as if you are a customer with a problem. If you are like "Hey I wanna signup and buy a phone"..., they will kiss up to you really nice and sweet. Just see for yourself. read more