I went to the Riverside,NJ store and the nicest young man,Angel help he took the time to explain everything to me. I am 73 yrs old I couldn't thank him enough he was helpful in every way for me .A terrific young man Thank You again Angel read more

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best MUSIC! I will be coming back to this metro!keep rocking Martin! read more

You walk in there and you feel harassed by all 3 cashiers there with a big attitude no experience with costumer service at all, and the old lady Name "MARIA" always has the worst attitude, none professional there's this other guy that hits his vape right in front of the store when kids are near by I'm never coming back they aren't helpful at all they just tell you to Call customer service for anything, you walk in there and feel rushed to leave cause they don't want to work or help you out I was patently waiting in line with my mom while the old lady "Maria " was helping another customer and the two other workers weren't busy just standing there and she was like "what do you need" smh I walked in there with my mom and she forgot her pin so they needed to id her and she didn't have her id so we told her that when that happens they just sent a temporary pin to access her acc cause we just wanted to add a line to her acc and the old lady was like well go to the location where they do it that way cause we can't help you, or call customer service well we went to another location and they helped us with no problem. read more

All they care about is selling phones and features to meet quotas, anything else don't waste your time with them as they won't even revise your account. "CALL CUSTOMER SERVICE!" Is their response. So over it read more

Never ever buy a phone from their webasite- the stores will not support it and customer service is a mess. The support number always sounds like they are taking calls from a party or basketball game. I have called over 30 times and only 1 person seems to even know anything about trouble shooting. They send you to the store then the store says they will not help you because you bought the phone from the Metro Website. Their service is TERRIBLE. Support staff clueless. I am waiting for a credit for a defective phone for over a month after I have proof they recieved it. I will never,ever do bussiness with them again. Shame on them- worst service ever. read more

I guess the store didn't need to make money today because the minute I showed up I felt harassed by not 1 but 3 employees standing outside. While I tried to shop and check the specs of a phone on my cell phone I was harrassed by some bitch who kept asking me a million questions. When I spoke up she wanna have an attitude so I left and she continued to have an attitude as I walked back to my car. Apparently this store likes to harass people so you just lost $500 today. I work very hard for my money and deal with shitty people all day long and when I'm shopping and trying to figure out what I want I don't need to be harassed by asshole fucking employees who want to judge me by the color of my skin or by what I am wearing . Not a problem there are plenty of metro pcs stores that I can shop at that actually appreciate people coming in and buying from them without harassing their customers. Enough said, got my new phone elsewhere. read more

As many reviews on Yelp start, I came in to this store with my wife and daughter to switch from Verizon to MetroPCS. Verizon charges me $120 a month to share 4GB of data with my wife, and I'm even on their loyalty plan as I've been with Verizon for 10 years or so. MetroPCS will charge $86 a month for unlimited data. The reasons for wanting to switch should be obvious, but I digress. We met with Audreana, whom accoring to a lot of the reviews on here, is a superstar at MetroPCS, an experience which we shared. She was awesome. Super friendly, knowledgeable, patient. Felt like I was talking to a real person and not a shifty sales person. I mean the store itself was typical of a cell phone store. Clean, new phones displayed everywhere, security guard chillin' in the corner. So customer service and a good deal are what matters, and we got that big time here. Big shout out to Audreana, whose name I made sure to write down on my phone so I wouldn't forget it when I did my Yelp review. The service itself has been just fine so far. I feel very thug life over here having infinite data for the first time, especially after having been so limited by Verizon for the past decade. Oh, and give Audreana a $10 an hour raise immediately! read more

Metro by T-Mobile - The store and stuff - Mobile Phones Near Me - Pittsburg, California

This review is long overdue... S/O to Kyle!! He saw I was having an extremely bad day & instead of charging me to transfer my # to a different phone... He decided to waive the fee... Which I REALLY appreciated read more

Amazing service from Janice, made my visit twice a wonder and Kiki had a great smile made my day today. This MetroPCS store rocks and I'm speaking for myself but highly recommend this store and it's the holidays a lot of peeps are cray cray at this time but they manage this store well. Have a wonderful Christmas season and a bright year ahead! Surprisingly their speed browsing is faster than my old carrier! read more

I have usually gone to a closer store that's a franchise. They didn't want to help me when I went in and said I could go to the corporate store, even though, I said I wanted to buy a new phone. I'm so glad I did. My issues were taken care of quickly by Wandie , who was the most professional, knowledgeable sales/service person I have dealt with at any phone store. All the personnel have always been helpful here, & I strongly recommend this store over the other stores in the area. She took care of my issues so buying a phone wasn't critical, yet will go back and buy my phone here in the next few weeks. read more

I needed help purchasing a new phone and switching numbers from one carrier to metro for my stepdad and got amazing service!!! Went in there pretty clueless on what to do or how to go about it but Vanessa Garay was on top of it all! I really appreciate her help in saving me money because I didn't know I was paying more than I needed to. She helped me get the best price. Definitely recommend coming in and talking to Vanessa with any phone service needs. She will make sure you get the help you need no matter what it takes by her side Yesenia also helped along to make sure everything was done in the correct manner THANKS VANESSA AND YESENIA!!! read more

Some of the workers are nice but most of the staff are downright jerks with a major ego problem and chip on their shoulder, they will not hesitate to hangup on you when you call or have security tell you to leave if they don't want to help you resolve an issue. They have even used profanity. Most of the people they hire at MetroPCS Corporate are very immature and have absolutely no customer service skills whatsoever. They will screw you over when you really are in a situation with your phone, just know this, they will screw you over when you need them to be most helpful. When you are buying and spending money signing up for a new account, oh they are so nice yeah they kiss up big time, but when you need help with something and need genuine customer service, good luck. That's when they show their true colors. You were warned... read more

I came into the MetroPCS store and Acquitta helped me and solved all of my issues. She provided excellent customer service by greeting me and walking me through the steps of troubleshooting my phone. Thanks again! read more

Went to the store with my mom who is completely not a technology person.. I was able to get the buy one get one deal and the clerk ramon helped beyond what I expected. He was patient with my mom, helped her understand text messages and also just kind hearted when he noticed my frustration.. (if u read any of my post u will see I'm beyond honest with customer service people who suck)... The second phone was for my dad (also not a technology person) and to be fully honest I even took a picture of ramon so my dad knew who to go to.... and ramon was the same helpful person with my dad. Anyone who can deal with 2 retired people who suck at electronics is a gold 5 star person to me.. if ramon ever reads this.. thank u! U saved my sanity and now made my parents feel they r hip and young with their new phones and are now using emojis.. lol... Sorry for the people below for their bad services, next time use the clerk I had.. read more

Jaren, Jaren, Jaren! Best customer service and assistance I think I ever got. I wish this kid all the best in his future endeavors!

AUDRINA: Came up to me immediately asking if I needed assistance, while the fat ass security, barely moved to show me how to use the computer system to be seen. She had an EXCELLENT personality and I left there feeling very good knowing I received EXCELLENT CUSTOMER SERVICE because of AUDRINA. read more

I'd like yo commend your team for their great customer service. I came in with my 3 kids and usually i DREAD going out outnumbered but was necessary. Your team was super understanding and not once made faces at my 3 little ones, who can become impatient. I'd like to give a special thanks to Esperanza who helped me promptly and with a smile and Brandon who made handling 3 little ones a piece of cake! You guys were amazing! read more

I went in yesterday the woman said I the Samsung admire promotion is $25 for the phone and $10 first month, I went back this morning and got a guy who has a salt and pepper beard and didn't even know about the promotion and wouldn't give me the deal, everytime I go in this guy knows nothing or how anything works and always gives me trouble, why is he still working there, I will drop my metro this month and take on Verizon because he is a douche bag read more

Went into this blackhole this last Sunday because my phone had a virus and would not open.Two very young gentleman were behind the counter one playing video games on his phone the other search google. Never acknowledged my presence. Told them my problem, the one on google reluctantly looking away from his screen, the other never looked up from his phone. Since there was no manager available, I'm pretty sure they were both baked. Keep in mind my phone will not turn on and they know this. I asked them to call customer service for me since I didn't have a phone. WAIT FOR THE RESPONSE! The guy looks at me and says just dial *611, I asked him to show me how to do that on my defective phone. STAY AWAY. Go to Sprint in the same shopping center, those guys did everything they could for me although I wasn't a Sprint customer. read more

I wish i can only put 0 star you know why because i called this morning and asking about the Iphone xr 128 for $50 bucks downpayment that says on their online prices but this guy was telling me "Oh its $80 bucks now"! like wtf!! you trying to hassle buddy?? so no im not giving this store any of my hard earned money lol! like i hope this guy will get fired cause he's giving tmobile a bad name to old and new customers!! and im telling my family and friends to never ever go to this store ever!! read more

This is a very personable store full of young sales people who are ready and waiting to help. They treat you like you're the only customer they have. read more

I just want to give a shout out to Diego and Julie for their excellent customer service skills. I have never walked in a Metro PCS store and got great service before. Diego's knowledge on product and different programs for your phone service was impeccable. He really enjoyed his job and making the customer feel good about their decision to purchase phone service from Metro. If all sales associated gave the excellent customer such as Diego/Julie then metro should not have a problem getting people to switch to their services. I love you guys thank's for the great experience and service. We were the ones who bought two phones on Saturday 4/23/2016. Thank you again. read more

I got McAfee security put in the app it asked for my phone number it say's it's not a metro number and it is , that's where I got the number. So what do I do now. read more

I went yesterday to upgrade my phone and I got waited by SHEILA she told me that the headset and the gel case was included with the price of the phone when I asked her why I had to pay so much she got very upset and she took the headset off but she never told me when I came back to ask her why I did not get it if it was included with the price of the phone she did not answered. I talked to the manager but they are all useless she was trying to find excuses for SHEILA saying that she was new but I did not believe her. This store is corporate own but is run very poorly. I am very disappointed I will never go there again. read more

Simply put,horrible.My phone broke so i went to by a new phone.after a day ,with no calls made on the phone,i returned to get a phone with buttons.they said no because it was not new service.it showed on the receipt but doesn't say anywhere in the store.been a customer from the start.well now after this month i will no longer be a metro pcs customer.sad a long time customer is treated like this.the fague explainations when purchasing a replacement phone were not spelled out clearly.so long metro read more

Don't try to call. My phone would not charge, after 4 months. I went to the HUB in Pittsburg. They said it would take 3-5 days. I tried to call to find out if my phone was available. All I got was automated b.s. Tried calling the 888 number and the person could not understand my questions. (She says "let me check GPS to see where it's at" wtf, are you serious?) If metro wasn't so cheap i'd leave. read more

Today the manager Miguel and service rep Enrique. We very helpful. I have been with Metro since 2008 and have been pleased with service from this store :) read more

Audrey instantly greeted me as I entered the store. She was very helpful and attentive. She helped me and I was in and out in 20 minutes! Thank you so much for making my visit so pleasant! You Rock! read more

Horrible experience took forever and when it was finally my turn it felt like they were trying to rush me out not paying attention to my questions never coming again read more

KARL helped me immediately. He was wonderful! He got me the product that I needed, and I was impressed with his professionalism. He even got me to purchase more than I originally intended on buying. He did this just by being so knowledgeable about your products. He got me the products I was seeking and helped me find more of what I wanted. read more

Ok, so, major improvements since I was here last. No more standing in lines as they now have a number machine. There are allot of new faces and the customer service has improved allot. I went in thinking Metro had IPhones now but they don't. I was toldif I ccurrently have an iphone that I could most likely use it on their network if it was unlocked. The sales rep that helped me was also the guy that was greeting the customers which I think is a great idea. My visit was a good experience and way better then two years ago. I will definitely be returning if they continue this kind of service, not to mention the muscle man that helped me was definitely easy on the eyes. I see why he is the greeter, especially good for the ladies ;-). I rated them a 4 as their phone selection is still not good and they need the iphone for sure. read more

My boyfriend and I came in to get some help with a new phone. Note we had been to several other Metro Stores and they were of no help. As soon as we walked in we were greeted by multiple employees (thumbs up) we were helped By Enrique he was fantastic, attentive and knowledgeable in the device and devices compared to it. thank you so much for your attentiveness and awesome attitude Enrique we will definitely be back! read more

I switch to Metro 3 months ago I ask them can I keep my old phone but they told me it was worth it to get this piece of junk J-3 pay taxes on it and get all the doodads. This phone has been biggest headache on top constantly blacking out and I've been at this store too many times. One time after a hour she tells me nothing wrong with the phone it was DEAD DEAD! I can go all the way home get the charger that came with it and come back and exchange it for a new charger ...! really. This time after an hour she said I don't see a problem with the phone but it had 3 updates that needed to be installed....really! Hopefully that will fix it if not COME BACK and we will do a hard reset but you'll lose everything and after annoying me to death she says have a nice day! Not just this it has literally been problem after problem im under warranty got insurance but still getting the run around! Cheap bill tho! read more

HORRIBLE SERVICE! The gangsters that work here don't care about the customer just upselling. RANDALL and JULIE are rude and condescending. No eye contact, looking out the window when they don't want to answer a question HONESTLY. Didn't have the phones in stock (plenty of cases to upsell) - what is the purpose of coming to the CORPORATE store in the middle of the ghetto if you don't have a phone in stock??? They need to work on their CUSTOMER SERVICE, some training courses would be great. Are you listening CORPORATE? Go to the PLEASANT HILL location ~ KAYLA is great! read more

they helped fix an issue on a phone that I bought on lone tree. the clerk installed the wrong screen protector causing problems with the screen shutting off when making phone calls. Lone Tree clerk told me the phone was defective and I had to take it to the corporate store on century. The clerk here told me the screen protector was wrong and blocking the sensor .I took it back again to lone tree and they finally took the protector off arguing it was right .The phone worked fine after removing it. Long story short buy at the store that can help you not one that will sell you a phone and then tell they cant help you and to take to corporate on century. read more

Thank you Mari alvarez for helping not only myself but my boyfriend get new Samsung sj7! !! Left metro super happy with our product and service read more

Excellent customer service, came in twice due to issues with device and Enrique was extremely helpful. He processed a warranty exchange at no cost due to recurring issue. As someone who has experience in mobile retail, I would consider his product knowledge and service management material. Great staff, very friendly and helpful. Highly Recommend this store. read more

i went in with my mom who wanted one of those smartphones on sale for $29. she's a little older and doesn't spend much time thinking about techonolgy etc and the girl that was helping us with the transaction was talking in circles trying to get us to spend more than what was necessary. the total with the phone, plus activation fee, and then sales tax was estimated around $45. not bad. the thing was, was that the cashier said we could include a case with our purchase. she said its a "bundle package" you get for buying the phone. i chimed in asking, "so the case is free?" she kinda hesitated and said yea, its a bundle package. and then my mom said , so its free with the phone? the girl said yes, you get it for buying the phone. so she gets out these gel cases, my mom picks one out. in my mind i was thinking about how these "bundle packages" are usually extra. everytime i tried to bring that up to make sure we understood that this was in fact "free", the cashier would cut me off as so i wouldn't expose what she was trying to do. she rings it up and says the total $68. we asked why. then it comes out that the gel case "bundle package" costs $20. we said no we dont want it and the cashier impatiently slams the case back into the stack of others. aawww looks we ruined her commission. nothing wrong with gaining commission but it is when you're being a complete liar about it! she wasn't even crafty about it. maybe if she had better social skills, it would've worked in her favor. i told her no we don't want a $20 case when you can get it on ebay for $5 maybe less but no more than $10. all in all, yes its metro so what do you expect. that doesn't mean smug "sales people" or rather, entry level cashiers, should take advantage of people they think can swindle. read more