It's been awhile since I've been is this store. But it was time for another phone upgrade. The…read morestore looks the same nothing has changed except for now they actually have a couple more benches to sit on. That's a plus. We waited about 30-40 mins which is not bad considering there were a few folks in front of us. We were assisted by Gino and, Sebastian (who was training) did very well. They were both so patient and friendly. Last but not least they were knowledgeable. They also kept us entertained. Excellent customer service. So we did get upgraded to the iPhone 17 pro's and we got the free Apple Watches with subscription of course. Can't beet that. I can't say we got out of there quickly. The longest thing that took us was the data transfer. I have to say they have an easier way of doing the transfer however not any faster. But maybe it depends on how much data you have on the phone. That's why it takes long. Anyway, I'm glad we came in when we did and the two gentleman had the best attitudes by far in any T-Mobile I've been to. Thanks guys! Customer Service and products purchased gets five starts!!!! The store overall receives a four star because the wait was long and there were not enough seats for the customers waiting in line.

Update on my switch to T-Mobile: I finally got my phone ported and I'm still getting used to their…read moreservice. Unfortunately, I've had to keep going back to the store for support, and that's been frustrating. The wait times are really bad--I've waited close to an hour--and there's very limited seating. On top of that, the support staff haven't been very friendly or accommodating. It seems like they simply don't have enough people to handle the volume of customers. If I didn't need to follow up with a specific person, I honestly wouldn't come back in at all. They really need to improve how they check in real time customers and any ongoing support customers after they've onboarded new customers.

Could not ask for better service! Got the battery replaced on my iPhone 14, and while I thought I…read moreneeded a new charger port too, he saved me money by showing me it was just clogged up, and not loose... he has all the tools to fix anything from a battery to a screen, and for every customer coming through the door while I waited, he was professional and fair. Will not hesitate to use him again!

Great service for my IPAD. Replaced port which fixed my charging problem. When the screen did not…read morerespond well afterward, he also replaced the screen at no additional charge. Mr. Telephone Man stands behind his work.

Today I had to go to Verizon on lone tree. I was not…read morethrilled since my previous visit was horrible, so needless to say I was not thrilled today to come today. But to my surprise I had the best Verizon salesperson @ Verizon ! Emily is amazing, honest, Knowledgeable and patient. I would definitely come back and get an upgrade for all four phones.

Came in as a walk in and currently still waiting here as i make this review, it's been an hour wait…read moreand soo many clients are in here waiting just as long as well if not longer. Nothing against the workers i get it, but my experience for waiting this long is pretty ridiculous. Last time I gave this place a 5 star review but the urgency to take care of the clients is non existent. Best thing to probably do is schedule ahead

First I want to clarify that I went to the store on Lone Tree Way near Petsmart and Dollar Tree. I…read morewanted to change my service from T-Mobile to Metro since T-Mobile just raised my rate again. Metro is owned by T-Mobile so basically same service for a much cheaper rate. Estefania was very helpful and did everything she could to change my plan to Metro but couldn't complete it because my phone had to be unlocked by T Mobile. I went directly to T Mobile and was taken care of there quickly and professionally and then went back to Metro. Estefania was not able to complete the transaction until the phone was unlocked by T Mobile so I left and went back the next working day and Estefania completed the transfer and I got a great rate from a special Metro was running that I qualified for. I was in and out in ten minutes with the same phone and a much better monthly rate. The whole experience was great and I'm a very happy customer!!

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

If I could give more than 5 stars, I would. I haven't been to this location in a long time, I mean…read moreyears! Stephanie is the new manager and my new friend! She didn't try to sell me anything I didn't want and when I told her my lil budget, Miss Stephanie came threw. Thank you so much. I'm Never leaving Metro

Metro PCS Store location: 1852 - A Street, Antioch, CA 925-778-5100. This store takes advantage of…read morethe customer. They jack the price high a** hell!! Then don't give you no receipt. They "Dayana" hand written a receipt that don't add up. No supervision and she "Dayana" pockets the money. How because there is no receipt generated from the machine. Dayana says the machine is broke and can't generate an actual receipt that shows the purchase itemize list. If this happens to you in a Metro PCS store, run!

I went to the Riverside,NJ store and the nicest young man,Angel help he took the time to explain…read moreeverything to me. I am 73 yrs old I couldn't thank him enough he was helpful in every way for me .A terrific young man Thank You again Angel

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best…read moreMUSIC! I will be coming back to this metro!keep rocking Martin!

The people here are always honest and kind! I love the way they treat me and give me fair prices…read moreand I feel like supporting a small game store is more important than supporting big chains.

Omar installed screen protectors for my new iPhones. He took extra time to meticulously clean each…read morescreen and professionally applied the screen protectors. They are perfectly centered and there were no air bubbles and no bumps from dust particles! That's perfection I appreciate because I couldn't have done as good myself. Omar also offered a good price for my old iPhones, but gave me even more in trade.

I had an excellent experience at the AT&T location in Brentwood, and I especially want to recognize…read moreKyle for his outstanding customer service. Kyle was extremely helpful, professional, and well-spoken throughout the entire process. He made my trade-in incredibly easy and, most impressively, was able to transfer my wife's service from Verizon onto my AT&T plan within seconds. He knew exactly what he was doing, explained everything clearly, and made what could have been a stressful process feel completely effortless. This location is lucky to have a young, knowledgeable, and well-spoken employee like Kyle. He represents the kind of customer service that makes people want to continue doing business with AT&T. I had previously visited the AT&T location in Antioch, and unfortunately, that experience was the complete opposite. The customer service there was disappointing, and the employees I dealt with lacked the professionalism and customer-service skills I experienced with Kyle. It honestly felt like there was very little standard for who was hired or how customers were treated. The difference between the two locations was night and day. Kyle is a great example of how knowledgeable, professional, and personable customer service should be. I highly recommend the Brentwood location, and I hope AT&T recognizes Kyle for the great job he is doing!

Omg, I'm here in a Wednesday because coming here on the weekend is crazy. I thought a week day is…read morebetter. NOPE! I put my name down 1 hour and 3 minutes with only 3 people ahead of me. Still not seen. There is literally 1 worker. This is crazy. Go somewhere else.

This is my go to store whenever I have issues or problems with my cell phone lines or Internet…read morehouse plans they always have amazing service when they're not too busy. I love the Internet plan because if you have Medi-cal, you get a huge discount and they always have a wide selection of iPhones in stock if you're looking for a multi line plans you might save a lot if you switch to AT&T and I think they buy out your contract right now if you owe On your current phone. If you are a aarp member you also get a legacy discount adding more value!

worse service, absolutely headaches only one sales guy after the 5th visit was helpful my first…read morevisit i wanted to get phones for my business, and personal by the 5th visit i wanted to switch to verizon or any other service