Got locked out of my Apple ID during activation lock with new Apple update. I forgot my password…read moreand need help troubleshooting Benny and Gino went out of their way to help me troubleshoot and was very patient doing so. Gino helped me reset my email password and went above and beyond to help out big thank you to both Guys 10/10 best customer service!

It's been awhile since I've been is this store. But it was time for another phone upgrade. The…read morestore looks the same nothing has changed except for now they actually have a couple more benches to sit on. That's a plus. We waited about 30-40 mins which is not bad considering there were a few folks in front of us. We were assisted by Gino and, Sebastian (who was training) did very well. They were both so patient and friendly. Last but not least they were knowledgeable. They also kept us entertained. Excellent customer service. So we did get upgraded to the iPhone 17 pro's and we got the free Apple Watches with subscription of course. Can't beet that. I can't say we got out of there quickly. The longest thing that took us was the data transfer. I have to say they have an easier way of doing the transfer however not any faster. But maybe it depends on how much data you have on the phone. That's why it takes long. Anyway, I'm glad we came in when we did and the two gentleman had the best attitudes by far in any T-Mobile I've been to. Thanks guys! Customer Service and products purchased gets five starts!!!! The store overall receives a four star because the wait was long and there were not enough seats for the customers waiting in line.

I paid a premium price for a phone protection film because I was told that if it ever cracked, I…read morecould simply return to Verizon and have it replaced. When the film eventually cracked, I went to this Verizon location expecting that replacement process to be straightforward. Instead, I was told that I first needed to contact the protection film company, file a claim, and bring in documentation before Verizon could replace it. I explained that it had been about a year since the film was installed and that I did not remember the name of the protection film company. I asked if the salesperson could look up the information using my account history. He told me he could not do that. The entire experience was extremely disappointing. I previously purchased similar protection plans through Best Buy, and their staff could simply look up my phone number, verify the product I purchased, and complete the replacement on the spot. After waiting in line for nearly an hour, I was ultimately told that Verizon could not help me. The salesperson's response was simply that he "just works here." As a customer who paid extra for what was presented as a convenient replacement service, I expected much better support and a smoother process.

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

I just want to say how grateful I am for Kianas help today at the AT&T Brentwood location! And…read moreplease forgive me if I did not spell your name right. She was the reason I was able to restore my number! She truly was very professional and all about helping the customer. She went above and beyond :) Thank you!!!!

Omg, I'm here in a Wednesday because coming here on the weekend is crazy. I thought a week day is…read morebetter. NOPE! I put my name down 1 hour and 3 minutes with only 3 people ahead of me. Still not seen. There is literally 1 worker. This is crazy. Go somewhere else.

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.

This is my go to store whenever I have issues or problems with my cell phone lines or Internet…read morehouse plans they always have amazing service when they're not too busy. I love the Internet plan because if you have Medi-cal, you get a huge discount and they always have a wide selection of iPhones in stock if you're looking for a multi line plans you might save a lot if you switch to AT&T and I think they buy out your contract right now if you owe On your current phone. If you are a aarp member you also get a legacy discount adding more value!

worse service, absolutely headaches only one sales guy after the 5th visit was helpful my first…read morevisit i wanted to get phones for my business, and personal by the 5th visit i wanted to switch to verizon or any other service

We just went in here after getting our phones from the lone tree store and we kept not getting…read moreanswers and them staying they would fix it. Jorge explained everything to us so clearly and made sure we had all our questions answered. Great Customer Service also big plus there was only one other person in there.

The manager AJ is a SCAMMER. DO NOT USE THIS T-MOBILE store.. the manager Aj runs a scam here... he…read morewill also sell you things and don't tell you the full details and your bill will be way higher and when you go back to talk to him, he will act STUPID.

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

Tony is great. He's fixed my phone a few times and each time its worked better than before. The…read morelast time I fell and smashed my phone pretty bad and he fixed it to work even better than before and his prices are very competitive to all of the other vendors I looked at. He's the only person I would trust with my phone. Thanks again.

Fast and cheap, but you get what you pay for. Replaced…read moreiPhone X screen in ten minutes for $87. Yay! Screen malfunctioned three weeks later. Boo! Kept receipt and came back for a replacement. First - they accused me of dropping it. Pulled off pristine screen protector to show ZERO damage underneath. Then - they stated only a SEVEN day warranty, and refused to fix their faulty hardware. Went to more reputable shop that had a ONE YEAR warranty, and they were dumbfounded at the hardware (screen) that Smart Tech Ready tried to use for a repair. Said the LCD was "leaking" and this happens with junk hardware. Don't buy anything here. They will be out of business soon, and they deserve to be...

We went to ATandT and Best Buy and then finally here. I was getting estimates on how much to repair…read moremy cell phone. Apparently, it was just the screen although Best Buy did leave it open once they diagnose it, it may cost more than the 200. original estimate. AT and T where I bought the iPhone didn't even have techs to fix it. Best Buy was booked for the next two days and had to wait for the Apple tech and not the Geek Squad. So I remembered a place I went to last time in Brentwood's little shopping mall. This place fixed it in 20 minutes! Did it for almost 1/3 of the other estimate. I fixed two phones and looked brand new. They were so great that I bought the covers too to give a small business some business during Covid times where most businesses are struggling I am sure. It saved me a couple of thousand dollars from buying a new iPhone which I was dreading or at least 600.( total estimate from Best Buy for 2 cells)! So I am happy, I paid 1/3 of the Best Buy estimate. It made me a bit nervous going to a small place as opposed to a big box store, but they did a great job! Plus I could observe them fixing it whereas the big box store takes it away to fix and you don't know if info can be compromised! So I liked this much better! Very nice place and friendly staff! Afterwards, I went to check other reviews and was surprised. They did say it was different ownership than before because I mentioned I went there before and they were different people from what I remember. So maybe go by the newer reviews. But also always go by your own gut feeling when you go to a store- I took the chance compared to the other places I went to( mainly because of the price and convenience and that he fixed it in front of me), andI am happy with the outcome!