Fast and cheap, but you get what you pay for. Replaced…read moreiPhone X screen in ten minutes for $87. Yay! Screen malfunctioned three weeks later. Boo! Kept receipt and came back for a replacement. First - they accused me of dropping it. Pulled off pristine screen protector to show ZERO damage underneath. Then - they stated only a SEVEN day warranty, and refused to fix their faulty hardware. Went to more reputable shop that had a ONE YEAR warranty, and they were dumbfounded at the hardware (screen) that Smart Tech Ready tried to use for a repair. Said the LCD was "leaking" and this happens with junk hardware. Don't buy anything here. They will be out of business soon, and they deserve to be...

We went to ATandT and Best Buy and then finally here. I was getting estimates on how much to repair…read moremy cell phone. Apparently, it was just the screen although Best Buy did leave it open once they diagnose it, it may cost more than the 200. original estimate. AT and T where I bought the iPhone didn't even have techs to fix it. Best Buy was booked for the next two days and had to wait for the Apple tech and not the Geek Squad. So I remembered a place I went to last time in Brentwood's little shopping mall. This place fixed it in 20 minutes! Did it for almost 1/3 of the other estimate. I fixed two phones and looked brand new. They were so great that I bought the covers too to give a small business some business during Covid times where most businesses are struggling I am sure. It saved me a couple of thousand dollars from buying a new iPhone which I was dreading or at least 600.( total estimate from Best Buy for 2 cells)! So I am happy, I paid 1/3 of the Best Buy estimate. It made me a bit nervous going to a small place as opposed to a big box store, but they did a great job! Plus I could observe them fixing it whereas the big box store takes it away to fix and you don't know if info can be compromised! So I liked this much better! Very nice place and friendly staff! Afterwards, I went to check other reviews and was surprised. They did say it was different ownership than before because I mentioned I went there before and they were different people from what I remember. So maybe go by the newer reviews. But also always go by your own gut feeling when you go to a store- I took the chance compared to the other places I went to( mainly because of the price and convenience and that he fixed it in front of me), andI am happy with the outcome!

The people here are always honest and kind! I love the way they treat me and give me fair prices…read moreand I feel like supporting a small game store is more important than supporting big chains.

Omar installed screen protectors for my new iPhones. He took extra time to meticulously clean each…read morescreen and professionally applied the screen protectors. They are perfectly centered and there were no air bubbles and no bumps from dust particles! That's perfection I appreciate because I couldn't have done as good myself. Omar also offered a good price for my old iPhones, but gave me even more in trade.

I just want to say how grateful I am for Kianas help today at the AT&T Brentwood location! And…read moreplease forgive me if I did not spell your name right. She was the reason I was able to restore my number! She truly was very professional and all about helping the customer. She went above and beyond :) Thank you!!!!

Omg, I'm here in a Wednesday because coming here on the weekend is crazy. I thought a week day is…read morebetter. NOPE! I put my name down 1 hour and 3 minutes with only 3 people ahead of me. Still not seen. There is literally 1 worker. This is crazy. Go somewhere else.

Even though the customer service was perfectly fine, never coming back for a "cheap" fix. Came in…read moreto fix a phone because of a little line on the screen due to dropping it. Couple weeks go by and it is now even worse than it was prior to going in to get it fixed. Cant text can't call or use the phone.

This guy really knows what he's doing. He was able to repair my phone and saved me a bunch of money.read more

My PIN was not recognized by my Cell phone, I went to several repair shops who recommended a hard…read morefactory reset. Timothy at You Break, I fix repaired my phone in less than 5 mins. He is a genius. He solved my problem without deleting my photos, phone numbers etc. I highly recommend this repair shop!!!

I was scammed by this place about 2 years ago. Came in seeing they fix out of warranty playstation…read morecontrollers, and they convinced me to use a subscription with asurion website. Once my subscription hits its second month( about 40$ total), i could file a claim and repair the controllers. I called them when it was time and they said to come in and get it done. When i came in, they conflictingly told me I could do it online. The process took over 2 hours because a "new guy" kept skipping me when I finished a claim. I told them to call me when the controllers were done since they had my number on file and they never did! I still do not have my controllers since they were useless unless fixed. Absolute scam and taking advantage of people looking for knowledgeable help. DO NOT COME HERE UNDER ANY CIRCUMSTANCES.

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.

Tony is a real gentleman, replaced a screen that failed 11.5 months after he installed it, for…read morefree! Surprising, and such a pleasant person, fully deserves a 5 star review.

Tony is great. He's fixed my phone a few times and each time its worked better than before. The…read morelast time I fell and smashed my phone pretty bad and he fixed it to work even better than before and his prices are very competitive to all of the other vendors I looked at. He's the only person I would trust with my phone. Thanks again.

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

Do NOT buy a phone here! They will find any reason not to refund u even with a valid reason! I got…read moremy 85 yr old grandfather a phone here and was told i could return the phone within 14 if it didn't work out for him. My grandpa just couldn't learn to use the phone so I went to return the phone 12 days later but they wouldn't give me a refund! First the lady at the desk tells me it's because we changed the number which makes NO sense because we changed the number the same day we got the phone and was told we couldn't return the phone then the lady says it's because the phone isn't active! We had to reactivate my grandpa's old phone in case of an emergency in case he falls or has a medical emergency so because we didn't keep the phone active we don't get the refund so what happens when u return a phone!? It is then deactivated! I'm beyond upset!! Very very poor customer service! Shame on them for taking from the elderly! I could see if we weren't in the 14 day period or if our reasoning wasn't legit but that wasn't the case and we had our receipt! Definitely will NEVER be doing business here again! Also I asked for the corporate number because the lady says she was the manager and she gave me the wrong number! Crooked!? Smh

There is nothing "Smart Tech Ready" about this place. I went in with my tablet and laptop in which…read morethe screens had slight cracking. As soon as I walked in the employees made smart remarks to eachother appearing as if they were laughing at me. I tried to excuse it and greeted them nicely. The worker didn't say much as he took my devices to the back only to come back out 30 minutes later with more damage than was already done. As I brought it to his attention he dismissed my concern by making me pay, threatening to call the cops if I did not. Never again. Save your money, and electronics.

Walked in here dude looks at me takes my phone from my pockets immediately starts repairing it. The…read morething is I did not come in for a phone repair I came into buy a case. I don't understand why he didn't even ask me what I wanted. Now I have a phone that doesn't function

Got locked out of my Apple ID during activation lock with new Apple update. I forgot my password…read moreand need help troubleshooting Benny and Gino went out of their way to help me troubleshoot and was very patient doing so. Gino helped me reset my email password and went above and beyond to help out big thank you to both Guys 10/10 best customer service!

It's been awhile since I've been is this store. But it was time for another phone upgrade. The…read morestore looks the same nothing has changed except for now they actually have a couple more benches to sit on. That's a plus. We waited about 30-40 mins which is not bad considering there were a few folks in front of us. We were assisted by Gino and, Sebastian (who was training) did very well. They were both so patient and friendly. Last but not least they were knowledgeable. They also kept us entertained. Excellent customer service. So we did get upgraded to the iPhone 17 pro's and we got the free Apple Watches with subscription of course. Can't beet that. I can't say we got out of there quickly. The longest thing that took us was the data transfer. I have to say they have an easier way of doing the transfer however not any faster. But maybe it depends on how much data you have on the phone. That's why it takes long. Anyway, I'm glad we came in when we did and the two gentleman had the best attitudes by far in any T-Mobile I've been to. Thanks guys! Customer Service and products purchased gets five starts!!!! The store overall receives a four star because the wait was long and there were not enough seats for the customers waiting in line.