Rosa was amazing, very hands on. Very welcoming! Knows…read moreexactly what she is doing. Helped me with my trade in and the process was so easy. She says hi to every customer that comes in and definitely does assure you on how things will go and how the process is. She made my experience very good. Her customer service is amazing.

The manager and staff at this store are scammers. When you go to the store to open a new service…read moreplan, they'll quote you a discounted price, but when the bill arrives, the price will be more than double what they quoted. When you confront them, they deny everything they said earlier, and the so-called manager is incredibly rude and a complete scoundrel.

If you want the best deals! And a great laugh You have to go to Martin! Not to mention the best…read moreMUSIC! I will be coming back to this metro!keep rocking Martin!

You walk in there and you feel harassed by all 3 cashiers there with a big attitude no experience…read morewith costumer service at all, and the old lady Name "MARIA" always has the worst attitude, none professional there's this other guy that hits his vape right in front of the store when kids are near by I'm never coming back they aren't helpful at all they just tell you to Call customer service for anything, you walk in there and feel rushed to leave cause they don't want to work or help you out I was patently waiting in line with my mom while the old lady "Maria " was helping another customer and the two other workers weren't busy just standing there and she was like "what do you need" smh I walked in there with my mom and she forgot her pin so they needed to id her and she didn't have her id so we told her that when that happens they just sent a temporary pin to access her acc cause we just wanted to add a line to her acc and the old lady was like well go to the location where they do it that way cause we can't help you, or call customer service well we went to another location and they helped us with no problem.

This company is so vile I canceled service with them years ago. But then they contacted me with a…read morepromotion and I tried it. They didn't provide the service I requested on my current phone but reactivated the old sim in the old phone that was no longer in use since December and had been happily charging me over 80 dollars for nothing. I continued my service with a much better carrier presuming it didn't transfer to boost but they not only didn't refund their nonsensical charge with no use on the line they mistakenly activated but accused me of fraud! Avoid these idiots like the plague because they will rob you blind without even providing the service you need!

Called in for some info on the services they provide for Xfinity and was told I'll receive a call…read moreback in 10mins. Over an hour later, I'm being sent to voicemail. Terrible customer service by whoever is working on Monday between 4 and 6pm. Shop elsewhere!

I have been with T-Mobile for 22 years. Today, I went to the T-Mobile store on Atlantic Ave and had…read morethe absolutely worst experience with the 2 clowns working in there. They didn't want to help me and only gave me and my broken phone a couple of phone numbers to call. I went to this store and got Andrew as my customer rep. He was amazing. He helped me set up an appointment to get my screen fixed and treated me like a valued customer. Theses guys are really busy on the weekends, but they are worth the wait. I highly recommend this store. Stay away from the store on Atlantic ave in Pittsburg.

5 times to try and switch over my phone, I walk in to turn in the old phone get in line, 4…read moreemployees walk into the back, one guy walks in and head of the line- worst customer service

Personally I love Verizon but this store is horrible and a bad representation of Verizon. The…read moresales rep charged me for items we did not discuss and stated "I had to buy a charger and phone case in order to purchase a phone. Clearly lying to get commission and taking advantage of customers. Verizon did make everything right and I'm still a happy Verizon customer but RUN I mean RUN from this store and their shady way of doing business.

This place sucks so bad. Customer service rep (forgot his name) tall skinny white guy with the…read moreweird slick back. Yeah, super condescending and rude. Talked down on me the whole time and didn't even let me speak. He didn't even offer to help me or ask me specifically what was going on. Honestly frustrating and felt uncomfortable. I will not be going to this Verizon location again.

VERONICA CAN FIX ANYTHING! Just remember to have patience it goes so far! I can in a mess and not…read moreorganized because my son failed to keep all the things together in order and then I had to take to go in myself knowing very little. So one of the guys was just not happy about that and didn't want to look anything up. He kept asking for a receipt or a number and just didn't want to utilize his iPad to look a single thing up. I crashed out a bit cuz of all the attitude he had he was so condescending he even looked at his coworkers and said "she mad at ME because she doesn't have the number blah blah blah" my son just knew that Veronica knew what needed to be done but she was busy at the moment so the second I got her attention I told her I'd wait if she could just help me. She is AMAZING! There isn't anything she can't do! I won't even fault the other guy because she clearly saved the day! I'd wait for hours again just to deal with someone as helpful! I'm sorry my son didn't have his stuff together but can you at least punch in my phone number and look at the account BRUH! Nope dude didn't want to do anything extra! I get it's the holidays so I gave grace. I hope he finds a job more suited for himself! The person he helped before me and after me were more patient dealing with him but I had a hard time holding back! I knew it could be done just needed the right helpful person! She's so awesome they still deserve the 5 stars

Their website says they are open until 8:00 pm. I got there at 7:50, 10 minutes before they closed…read morebut their door was locked and the "customer service" agent just looked up and shrugged his shoulders. He wouldn't even give me the curtesy of coming to the door. Do better T-Mobile. So if you ever need to get assistance with your T-Mobile device, don't go to this one. There is another store at Century Plaza, 5 min away...

Amazing service! My…read morehusband and I went to Geo Wireless because my iphone 12 pro max was on the fritz could not turn on at all. At first I thought it was a issue with the firm ware. When we went into the store it was clean and organized. A man by the name of Eric helped us. My husband explained the issue and Eric took my phone examined it and he figured out what the problem was. It was the POWER BUTTON that was messed up. Eric fixed it on the spot free of charge. He recommended me getting a new phone which I bought from there at a great price. Highly recommended! Thank you so much for saving my phone Eric

Really nice ppl! Honestly I drove 30 mins just to get a phone and they had reasonably priced phones…read morewith no sim restrictions! This is a place I would totally recommend for someone who needs a phone

The owner offers professional services for phones, tablets, iPads, MacBooks, etc; who listens to…read morethe needs of his customers and responds accordingly. They even offer a as mobile service for special scenarios.

Very professional, prompt, courteous, fair price. Highly recommended…read more Even threw in a free screen protector.

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

I ordered a new phone and when i went to pick it up, i was given a previous order that was…read morecanceled. I returned to the store the next day to get the correct phone with the appropriate order number and found out that this store gave my phone to another customer. I waited till they looked all over for the phone and was then told to come back the next day so they can re-issue another phone and fix it. I finally got a phone two days later and now unable to activate it. Spent hours on the phone with verizon technical support and was told the phone they gave me was locked.