Could not ask for better service! Got the battery replaced on my iPhone 14, and while I thought I…read moreneeded a new charger port too, he saved me money by showing me it was just clogged up, and not loose... he has all the tools to fix anything from a battery to a screen, and for every customer coming through the door while I waited, he was professional and fair. Will not hesitate to use him again!

The owner offers professional services for phones, tablets, iPads, MacBooks, etc; who listens to…read morethe needs of his customers and responds accordingly. They even offer a as mobile service for special scenarios.

I just spoke to Mo about getting a phone repaired. After describing the issues with the phone, he…read moregave me recommendations on the best way to proceed. Which I will take. He even offered to evaluate the phone for free to double check. I will be sure to go to him with any other phone problems in the future. Special Note: He was very prompt and professional.

Mohammed had great customer service, answered all my questions promptly, the actual repair took…read moreless then 30 minutes and I received my sons phone back with a new screen in great working order. Would definitely recommend.

I really wish this place had great service. I live not to far from their location and gave them a…read morecall to see if they could fix my laptop that was separating from my keyboard. I called during business hours and had to leave a message. Ok, maybe they were busy. That was over two months ago and I NEVER got a call back. I got the same issue when I tried to email them. I got a "We will assist you as soon as possible" response. Whenever I drive by the place it's always closed EVEN though it says they are supposed to be OPEN. Frankly, I like the places I go for assistance to be OPEN when they say they will be, ANSWER their phone instead of making everyone leave a message, and TRY to give good customer service. Needless to say I am still waiting for a response so I went somewhere else. If fact, they were cheaper, friendlier, answered the phone, and even sent me a follow up email! Go check out Warrior Techs in Pittsburg. They know what they are doing, not this place. Master Laptop Repair? More like, "Leave a message and we will get to you when we feel like it when we have our rent due." Yeah, not happy.

I tried this business for the first time, and was very impressed by the professional and friendly…read moreservice, my laptop was fixed while I waited, in no time, lest then an hour, they were great! I will use then again and recommend then.

CJ at MacSveen Technical Services is a lifesaver--plain and simple. I brought my 17-year-old PC to…read moreBest Buy after getting the dreaded blue screen of death. Geek Squad told me the hard drive was corrupted and that the data recovery would be complicated and expensive. Several places wanted me to ship my PC to them either via FedEx or an Uber service. Call me old school, but I'd very much prefer to lay eyes on the person who is going to be digging around in my sensitive files. Every other place I contacted quoted upwards of $1500 just to attempt recovery. I was about to just have my meltdown and then start from scratch on a new machine. Then I found CJ's Yelp page--and I instantly knew he was the right person. I've been surrounded by tech guys my whole life (past boyfriends, my husband, my son, and my father-all in tech), so I know a good one when I meet one. CJ is the tech guy whose card you want readily available. Put his # in your phone, stick his card to your forehead...whatever you need to do to remember who to call in a PC crisis. I trusted CJ with my most important device, and he did the impossible--he got everything back. Not just some of it. All of it. Documents, photos, irreplaceable files--recovered with care, precision, and professionalism. His pricing is incredibly fair, his communication is excellent, and his service is beyond top-notch. Before you even think about going to Best Buy, call CJ. You'll be so glad you did. Thank you so much, CJ!

Solved my issue without even coming out. Didn't even ask for money but I sent him some just because…read morehe solved my problem.

Jim to the rescue again and again. I had a problem with my laptop reformatting on it's own after an…read moreupdate which made my using the computer less efficient. Jim had set up my new computer a few years ago just the way I liked it and the update changed what was done. After talking to Jim, he was able to quickly repair/reverse the problem. As usual Jim is always available to help either in his shop or on the phone. Great value for excellent work and advice. Thanks again Jim!

Jim was awesome. Had a problem with the charging jack on the laptop. Jim promptly identified the…read moreissue, gave me a reasonable estimate and timeline, and, most importantly, got the job done within that timeline. Now my laptop is charging just fine thanks to Jim!

I just want to thank you for your ever patient hands-on help that you have offered over the years…read moreregarding all manner of computer questions. It's good knowing someone in the field that we can trust completely to take care of our IT needs. In an era of minimalism, you are the exception and seem to be ready to help beyond what I might have expected for the money charged. Keep up the good work.

From the owner: Mobile and Online Computer Repair and Maintenance of Viruses, software, and hardware.read more

I am not amending or deleting my review of yesterday regarding my call with this business. Rather,…read moreI am posting this as a supplement based on my long call with the same business today and to inform the public about their business changes. In the response to my original review, "Will" (who I understood to be the owner of the business, as represented on Yelp) suggested that I cool off and call them back to let them explain what is going on with their services and prices. After thinking about that, and based on my long very good relationship with Will over the years, I decided to take him up on the offer. Today I called ComputerUSA again. The woman I spoke with yesterday answered the phone. I asked to speak with Will, the owner. She told me Will was not available and that he is no longer the owner of the company, that she is now the owner. I expressed surprised because, during our call yesterday, she confirmed that Will was the owner and that she would become the owner "very soon". [I would note that, at least twice during our conversation today, she said she was "not happy to have to say that she is the owner of the business". What???] When I noted that discrepancy, she simply responded that she is the owner. We then had a call that lasted about an hour. That call was, at times, confusing, challenging, enlightening and very disappointing. But, it was very valuable at the end. We first discussed my question from yesterday about the planned future of the company. After again noting is was their initial intention to close the business, she said they decided to restructure the business and make it profitable. Without rehashing most of what was said, the bottom line is they are COMPLETELY changing the business model for ComputerUSA and the company we have used for years no longer exists. If she had made that more clear yesterday, we would have had a shorter and less antagonistic call. [I think that this is one of the best uses of Yelp - to let others know that a business they have been using is changing dramatically.] Yesterday we discussed 4 different services I currently get from ComputerUSA: security, remote access, Microsoft program support (for me, Office 365) and backup services. Yesterday she seemed to confirm they would continue those 4 services, but for substantially increased costs: $110 a month versus my current payment of $25.99 per month (an increase of 400%). Today that changed. Today she said they have decided to no longer offer back-up services to individuals. She claimed that doing back-up in accordance with the current legal requirements is MUCH more complicated and expensive than what ComputerUSA had been doing (she had a few serious criticisms of Will). Thus, they will not offer it going forward. Today she also said they have decided that they will not offer support services from Microsoft programs - she really dislikes Microsoft and doesn't want to deal with them. She did say that would continue to offer the security and remote access services to individuals (at a significantly increased cost), but very clearly "WARNED" me that they will likely discontinue the remote services in the next 6 months. That leaves only one service going forward. Thus, as she recommended, I need to research an alternative provider for the services (and she claimed there are many out there). So the bottom line is they are significantly changing the business model, which they of course have every right to do. It would have been good if they had been more clear about that. Looking at some of the earlier Yelp reviews for ComputerUSA I see many people who had the same very successful relationship with the former ComputerUSA as I did. I and my husband used their services for MANY years. I really enjoyed working with Will, Chris and all of the staff. They were friendly, helpful, very capable, responsive, etc., but that no longer exists. At the end of our call she noted that she does not want to do business with me as a client going forward. And she suggested I probably don't want to be doing business with her. On that we were in complete agreement. So, for those of you that have used ComputerUSA in the past, know going forward that company and their services no longer exists. Caveat emptor.

Received phone call from CUSA that was unclear but sounded like an increase in monthly from…read more~$15.50/month for in-store and remote help to $35.42 OR they would refund what is left of my yearly contract. Visited the store in person, the engineer there was very polite but referred me to Nina (the person who had called me). Disappointed - they have been so helpful over several years. Checked Norton & McAfee and their yearly rate is substantially lower. Guess my best option is to cancel.

I bought an old computer from them. $350 Windows XP for an old Dell computer. Month later broke…read moredown. Called them, fixed it and asked for another $100. I told the guy your label say it has some kind of warranty. He said no. So out of frustration I told the guy fine. I give you the $100 but we do no more business together. Think of that $450. A rip off..do not trust these individuals.

I really wish I could give zero stars. This man is working out of his house, for one. As if that…read morewasn't sketchy enough, he never discussed how much the repairs to my laptop were going to be before doing them. He only gave us an amount after he started the repairs. He said the diagnostic was free, and that's all he said. By the end of him fixing it, it took almost a week to put in a new SSD and replace the disc reader. Oh, and clean it on the inside. He made sure to tell us all about how dirty it was inside, which made sense because we bought it used. He kept telling us every time we spoke on the phone about how nice the laptop was and listing all of the components to us in the process. In the list, was the 16gb of RAM that is stock on the laptop. When I finally got my laptop back, it was super slow, had a different version of windows than it came with, and had a bunch of random stuff downloaded on the desktop. My only concern was that it was so slow, so I looked in the computer information and it only has 8gb of RAM installed now. We called him and asked him about it, thinking he might own up to it saying he forgot to put it in or something, but he doubled down and said there was only 8gb installed when he received the laptop, which I know wasn't true. I specifically remember him saying that there was 16gb of RAM and now all of a sudden there was only 8gb when he got it. Moral of the story, make sure you look long and hard at all of these bad reviews before you make your decision on whether or not to patronize this man's business. Do it at your own risk.

These guys are good. I run a consulting firm and have used Lamorinda Technologies, including its…read moreearlier incarnation Nerd4Rent, for years. I consider them my personal IT department. They help me keep my cool when I'm having a computer issue. They're responsive, always there when I need them. They're knowledgeable, skilled, and trustworthy. Furthermore, they never shame me for not being a computer geek. Use them if you want some peace of mind in this sometimes daunting Information Age.

Great IT company. Their knowledge of technology and the use of all tech products is impressive.read more

My Amazon tablet wasn't taking a charge, and I was just about ready to trash the darn thing…read more Luckily, I found ee Repair and after checking the tablet, Ben indicated he could replace the defective port. By the next day my tablet was good as new! Now, since I don't want to purchase a new laptop, I'm wondering if it could be upgraded to accept Windows 11. Unfortunately, I discovered Ben closed his shop. :-(

Too bad it looks like Ben has closed shop. Had a repair done here before, great job... was good guy.read more