The appointment taking employees that greet you and put you in queue are the real MVPs. Took a good…read morebit to get to the front of the line 45-50 minutes. But once I got up there I was able to upgrade my phone and change my plan. All went great, very fast, probably 5-10 had my new phone and was down the road. On a previous non holiday season experience the employee was knowledgeable and helpful. It set it up for this visit.

I went with my friend over to AT&T. He decided to switch his plans and asked if I wanted to join…read morehis family plan. I showed the representative at AT&T how much I've been paying Verizon and they were shocked. I've been paying about $260 a month for two lines and that's after having taken certain services off because it was nearly $300 a month. Our phones are already paid off, have been paid off for a while. I was in Verizon a few months ago and no one told me that I could get a better price. So I assume this is just the price of cell phone service in the Bay Area. So we go to AT&T and they are gonna give us four lines for $120! That is $30 apiece with taxes it's about $40 apiece. The rep said I will have just the same services if not better. I have already switched over to AT&T and I am getting excellence Service. I feel like I'm leaving an abusive relationship with Verizon. I have been changed so much in fees for several years now. I am gonna be saving about $180 a month! The last time I went to Verizon on Lakeshore Avenue, the best thing the representative did there for me, which was actually annoying is take the cover off my phone, start rubbing it with her one and a half to 2 inch nails, started going to peel my EMF protector off and I told her please leave that. And that was it and then she put the cover back on. No mention a better rate. Especially because I've been a longtime customer. Anyway, please go check out deals at AT&T and other cellular providers because Verizon is just ridiculously expensive in comparison.

Came into Verizon because my iPhone 17 pro max was not charging, sierra helped me immediately when…read moreI walked through the door . She was a great help and very fast. Thank you

Great service one day, awful the next…read more My new phone had arrived so I started the process of moving my eSIM from my old phone to my new phone. Verizon to Verizon, so there shouldn't have been any issues. Unfortunately, my old phone's SIM was deactivated before the new one was activated meaning I couldn't get the verification code to finish the transfer. I took it into this store after asking Verizon online help as they said it needed to be fixed in person. Got great service from the staff that day and they had my phone fixed and on my way within about 15 minutes. The next day, my partner got her new phone and it did the same thing. No big deal, we know Verizon can fix it for us in person. So we headed down to the same store but this time was greeted by a different person. Told him the issue we were facing and that I had been in the day before for the same problem and he instantly said it was a $40 charge. I tried explaining I had just had the same thing fixed only the day before for no charge and he treated me like I was lying. Then threatened to write up the employee who did it if I gave him her name. He told us to go to the Verizon store closer to the lake if we wanted to pay less. Three days later I went to AT&T and moved all my lines over so I don't need to ever deal with Verizon again. AT&T not only set up all my new lines for free, they're charging me less monthly for more data and coverage even after my introductory period. Bye, bye, Verizon!

I've been going to this place for years. I've never had a problem, actually. Quite the opposite…read more It's been a really great pleasant experience. They always have the parts in stock and very kind of professional. The price is right as well.

So I did a silly thing and took my "cracked" phone to get repaired. Turns out my phone was not…read morecracked. It was the screen protector that cracked. The lady there was super nice about it even though I made a lame mistake and she probably could've earned 200 bucks off of me. I ended up getting the screen protector replaced and it was efficient and well done.

Following my review of March 5th, 2026, it's now been three weeks and I have yet to hear from AT&T…read moreregarding my dispute of the $727.95 charge for a phone that I had left with John at the store after transferring the data from that phone, a iPhone 16 Pro, to my new iPhone 17 Pro. As I said, on December 29th, 2025 Oscar, the store manager assured me that the phone had been returned by him to AT&T and to disregard the notices from AT&T that I had not yet returned the phone. Two months later on February 27th, 2026 my card was charged in the amount of $727.95 for the supposedly unreturned phone. I received no communication from AT&T or anyone associated with AT&T during that two month interval. Having gone through the tortuous process of trying to dispute the charge via AT&T online reps, I finally wheedled out this out of them on Monday March 2nd, 2026 " Hi, it's AT&T. It was my pleasure to help you today. Here's some information we talked about for your account: We have submitted a case regarding your device return from the store on 29 December. You will receive a text notification once the case is resolved. For more details on equipment returns, please visit att.com/returns." Well, it's now three weeks later and I have heard nothing from AT&T; no emails, no texts, no phone calls, no cards, no flowers, and no candy. They also have given me no case number or contact person or contact information. They, including their area manager, are invisible. And, I'm still out $727.95 I guess my next stop is the Better Business Bureau and a complaint! Greg Quist

I have Internet with ATNT. They called and made me an offer to bundle my Internet with cell…read moreservice. I have been meaning to upgrade my phone and potentially change carriers for awhile. Verizon store was slammed. 10/15 people in the store. I was in a virtual line over there with 7 people in front of me. I went to this ATNT store and it was completely dead. 5/6 employees just kicking it. Cool, this should be easy. I explained the offer I had been given on the phone and asked about phone prices. They wouldn't offer the deal from the ad I'm going to post a photo of. No free iPhone at all. 300 was the minimum they were going to tack on. So I mean I don't really understand. This store just doesn't offer what the deals they advertise? Went back and got my stuff at Verizon. After 9 years of okay service I thought I might switch. Guess not. After the experience it made it clear why Verizon was slammed and this store was empty

I had a broken LED on my phone and the screen wasn't working. Gary answered promptly when I called…read moreand we scheduled an appointment an hour later. He had my phone fixed in about an hour. Very nice guy, great service, and well worth the money.

Gary was wonderful! He was quick and efficient, he fixed my Iphone 11 in a matter of minutes! I…read morehave broken this phone a few times, he was faster and really didn't charge any more than the store. He also gave me helpful advice on how to avoid breaking my phone again. I will definitely go back to Gary.

The store was easy to find. We've driven by it many times and their sign is very prevalent. You…read morereally can't miss it even if you aren't looking for the store. Staff was helpful. We were greeted upon entry and asked if we needed assistance. We said we were looking for cases and he walked us over to the cases for our phone We got what we came for. We needed a new case for our new phone. They had 3 choices. One was an otter box, so we got it. What a quality case. High drop resistant case. We also got a glass for our screen. We should have brought the phone in to have it installed. We installed it and it has a terrible air bubble that we can't get rid of. .

Terrible. Could not accept my old phone because the manager did not have his credentials. The store…read morewas open but incapable Because there was an IT issue. That they knew about for over two weeks. They owe me $300 for my old phone and somehow after three attempts to turn it in - they make up all sorts of excuses about why I can't turn it in. Scam Ben (the manager) you need to do better! fix the IT issue with the managers access for override or be available or work the shift, I don't have time to come back repeatedly because your staff Does not have the capability to do thier job. Don't go here.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

love Quick Communications he provides great and quick service, a local guy! Is this enough…read morecharacters

The staff here are great: Manny, Jade, and Tavion all helped the technophobe me get a new phone and…read moretransfer everything from my old phone. Thank you so much! Terry Hatcher

No customer service. I walked in and asked where I could look at the Samsung Galaxy S26. The lady…read morejust pointed over there and went back to her seat. When I walked over to the shelf, I found out it was the Samsung Galaxy S25 Ultra, not the Galaxy S26. I told her, and she answered, "Oh, then we don't have it in store yet."