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    Verizon

    3.0 (207 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Edwin R.

    Excellent service. Came in to pickup my order. First time using their locker. I was met with Robert. He helped me with my trade in and explained the monthly credit towards my monthly bill for the next 36 months. I was able to get $1K credit for my trade in and Robert confirmed that day. Love this store. Super clean and very nice ambience. I'd definitely come back here again and use their service. Location was perfect in Lakeshore area where there's tons of foodies and cafe to hangout. Cheers!

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    1 month ago

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    Verizon S.

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    4 months ago

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    Verizon S.

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    5 months ago

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    Verizon S.

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    Photo of May M.
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    29 days ago

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    Verizon S.

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    Photo of Edwin R.
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    1 year ago

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    Verizon S.

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    26 days ago

    Business owner information

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    Verizon S.

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    2 months ago

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    Verizon S.

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    2 months ago

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    Verizon S.

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    2 months ago

    I called to ask a question and the young woman who answered was rude and dismissive. Need training in customer service!

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    Verizon S.

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    2 years ago

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    Verizon S.

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    7 months ago

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    Verizon S.

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    Photo of rabin n.
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    9 months ago

    Untrained staff that makes representations that turn out not to be true when you get your bill. Absolute disaster of a store.

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    Verizon S.

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    5 months ago

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    Verizon S.

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    1 year ago

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    Verizon S.

    Helpful 1
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    Photo of Anna B.
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    1 year ago

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    Verizon S.

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    11 months ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    1 year ago

    Did not encounter any competence in addressing basic issues like trade-ins. A lot of time wasted on simple tasks.

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    Verizon S.

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    6 years ago

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    Verizon Customer Service

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    Photo of Dr. P.
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    1 year ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    2 years ago

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    Photo of Carol C.
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    8 years ago

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    Verizon Customer Service

    Helpful 5
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    3 years ago

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    Verizon S.

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    3 years ago

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    Verizon S.

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    1 year ago

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    Verizon S.

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    Photo of Paul U.
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    5 years ago

    Helpful 1
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    2 years ago

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    Verizon S.

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    3 years ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    Photo of Mo G.
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    5 years ago

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    Verizon Customer Service

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    Photo of Allison L.
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    3 years ago

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    3 years ago

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    4 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    3 years ago

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    Verizon S.

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    2 years ago

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    3 years ago

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    Verizon S.

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    7 years ago

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    Verizon Customer Service

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    Page 1 of 6

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    Review Highlights - Verizon

    This location has always been a favorite of mine but today I want to commend Shaakira and Omar in particular.

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    Monkeybrains

    Monkeybrains

    (1.6k reviews)

    Mission

    If you've lived in the Bay Area and survived Comcast or AT&T, you know the bar for internet…read morereliability is somewhere around "please just stay on." Monkeybrains blows that standard out of the water. I've been using Monkeybrains internet for a little over a year now, which feels like the appropriate amount of time to decide whether the internet is good or if it's just pretending. In the past year I can only remember one outage that lasted longer than about five minutes. Compared to my previous providers, that already puts it way ahead. I stream, upload large video files for editing, and occasionally do some online gaming. Those are all situations where bad internet immediately ruins your day. Dropping a connection while uploading a 10GB video or during a dungeon raid is the digital equivalent of stepping on a Lego. Fortunately, Monkeybrains has been very reliable. I actually can't comment on customer service because I've never had to call them. Either I'm lucky, or the service just quietly works. The price has felt worth it and the performance has been consistently solid. Final verdict: the best compliment I can give my internet provider is that I mostly forget it exists.

    Why do I get the feeling that anyone who notes they're 'switching to Sonic once it's available in…read moremy neighborhood' is a person who works for Sonic. Anywho, this review is for Monkeybrains. They are a local company (i.e. quick and easy to get someone on the phone if need be) and reasonably priced. You do have to provide your own router, so plan accordingly. Never experienced service interruptions or any other issues in the 2 years I had them as my ISP. Sonic, however, crapped out literally the same day the techs were done installing it. They also have to drill into the infrastructure, so now I have all these bolts sticking out of the walls, uglifying my kitchen space. Thanks, Sonic. (Go with Monkeybrains)

    Sail Internet - We're thrilled to be voted a Neighborhood FAVE for another year. Discover how Sail does things differently than Big Cable.

    Sail Internet

    (197 reviews)

    North San Jose

    They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

    Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

    Tekify Fiber & Wireless - Outside wiring - the black wire goes from the wall all the way up to the roof

    Tekify Fiber & Wireless

    (70 reviews)

    Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

    We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

    Xfinity Store by Comcast - 10/30/24 FYI, exterior, entrance

    Xfinity Store by Comcast

    (277 reviews)

    $$$

    East Oakland

    Spent a "good" hour today with "Teonna" at this Xfinity Store to revise and update my TV &…read moreStreaming service (that wasn't completed as requested and expected via Xfinity Online Support)...mainly to make sure I was getting channels I actually watch, as well as to reduce the over-all amount of my monthly Xfinity charges....in 25-words or less...."she's an ANGEL sent from above"....Mission Accomplished....5-stars for her...!!! Teonna was a pleasure to work with, so knowledgeable with great personality and communication skills; I've actually been very fortunate here in this store with ALL the reps who have service me (see my previous comments)...!!! Going forward, I will make a "store visit" my FIRST option with issues that require attention...in the past, I thought it was more convenient via online Customer Service...and in my honest opinion, it's NOT...their A.I. Virtual Assistant SUCKS and is a total waste of time....Live Chat is a slight improvement, a phone call, just slightly better....BUT nothing compares to a "live, in-person service rep" if you can have one as exceptional as Teonna...."Thank you" for all your help today...you ARE "the BEST"...!!!

    I had a very disappointing experience at this Xfinity Mobile location. I walked in with just two…read moresimple questions, and while I was in the middle of asking them, the employee (a Hispanic male) abruptly got up and walked toward the front to check in people who were just walking into the store. He didn't acknowledge that I was already being helped or excuse himself--he just left mid-conversation. It felt very dismissive and rude. On top of that, the store was extremely loud and felt unorganized, which made the experience even more frustrating. I ended up walking out because I didn't feel valued as a customer. Basic courtesy and communication go a long way, and this experience fell short.

    Verizon - mobilephones - Updated May 2026

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