I came in on a Saturday, shortly after they open. I waited about 25+ minutes. There was only one attendant who was helping someone. He said someone would be back shortly to help me. The person helping me quickly knew that the reason I was not receiving or able to text phone numbers that are non-iPhone was because the RCS setting. What I'm determining is that because I access the cloud about a week and a half or two ago that this alters the RCS setting. It looks like when Wen is on the other is off. So I guess I can't access the cloud if I want to be able to contact numbers that are not using iPhone read more

Verizon - Mobile Phones Near Me - Oakland, California

The appointment taking employees that greet you and put you in queue are the real MVPs. Took a good bit to get to the front of the line 45-50 minutes. But once I got up there I was able to upgrade my phone and change my plan. All went great, very fast, probably 5-10 had my new phone and was down the road. On a previous non holiday season experience the employee was knowledgeable and helpful. It set it up for this visit. read more

My experience at the Verizon store in El Cerrito Plaza was completely unacceptable, and it was entirely because of Daniel. When I first came in to sign up for my phone and internet service, the staff was welcoming. Once the contract was signed and everything changed. When I returned with questions about my service, Daniel treated me with open disrespect. Daniel ignored me when I walked into the store, even though I was clearly waiting for help. At the same time, he welcomed other customers and answered their questions politely. When I asked him questions, he was unwilling to answer, dismissive, and acted as if I was bothering him. Customers who came in after me asked him questions and received help immediately--while I was deliberately ignored. When I asked if someone else could help me, Daniel responded rudely and said, "People are in the back. They can come when they're ready," showing complete disregard for my time and concerns. Daniel's behavior felt intentional, degrading, and unprofessional. No customer should ever be treated this way--especially after committing to a contract and paying for service. I felt so uncomfortable and disrespected that I had to leave the store and go to another Verizon location, where I was treated with basic human respect. Verizon should seriously address this employee's conduct. Daniel should not be working directly with customers if this is how he chooses to treat them. I strongly warn others to avoid this location. Wessne read more

Just upgraded to iPhone 7 pro and was helped by Alejandra. I was acknowledged when I walked in by staff. The reps were all busy but I didn't wait more than a few minutes Alejandra was patient and professional. No pressure and very knowledgeable read more

Excellent service. Came in to pickup my order. First time using their locker. I was met with Robert. He helped me with my trade in and explained the monthly credit towards my monthly bill for the next 36 months. I was able to get $1K credit for my trade in and Robert confirmed that day. Love this store. Super clean and very nice ambience. I'd definitely come back here again and use their service. Location was perfect in Lakeshore area where there's tons of foodies and cafe to hangout. Cheers! read more

Verizon - Mobile Phones Near Me - Oakland, California

A young man named Royal took care of my difficulties today and it took a lot of patience, persistence, professionalism, and being really knowledgeable. Royal was exceptional in all those ways-thanks Royal! Also thanks to management because that kind of thing often starts at the top:) read more

Staff is super rude, will not acknowledge you when you walk in. I understand you're busy with other customers but a simple "Hi, we'll be right with you"goes a long way. I ended up walking out after 5mins. Will never come here again. read more

Horrible customer service, or lack thereof. Employees can't be bothered to help if they aren't going to make commission off helping you. Was told that I had to call a number for help. Employee went on break and came back and forgot they had already spoken to us. Left without being helped. Extremely frustrating. Don't waste your time here. read more

I called to ask a question and the young woman who answered was rude and dismissive. Need training in customer service!

I made a purchase online. All I wanted to do was pick it up at the store, because I was going to be at work all day and didn't want someone to steal it off the porch. I assumed that the order would be ready when I got off work at 5pm. I didn't know that there was a way to follow my order. I also didn't think that there would be an issue since the item was obviously in stock at the store. I get there and I go to the lockers thinking that my order is ready. The store is FILLED with customers and only 3 staff members helping customers. The locker said that there was nothing available for me, so it places me in queue to talk to a staff member. Someone calls my name within 5 minutes and says there is an issue with order and it hasn't been fulfilled, that they have to "push it through". They tell me to come back in 20-30 minutes while they get it sorted. I come back. Another staff member calls my name, and grabs my iWatch form the back. She states that they had to cancel my previous order and place another order so that my transaction could be processed. I ask if the "$200 off promotion" would still be connected to my purchase. "You'll have to call customer service to make sure". I'm sorry, but no one wants to talk to customer service over the phone. While Verizon Customer Service is pretty good, no one wants to be pushed back and forth between departments to resolve an issue. They tried to upsell me on a "Priority Upgrade", I kindly rejected the offer (I had already decided prior that I wasn't going to upgrade to the iPhone 16). I left the store feeling a little taken advantage of, because it felt like they did all this so that the store could get the sale credit. If you are looking to just flat out buy a phone, go ahead and go to the store. I personally would just do everything online, and chance it being porch pirated. read more

Verizon charges a lot for poor customer service. An line holder on my account was away from home when the sim card died. They want the balance paid before offering customer service. Even though the payment is scheduled to process in 4 days. They have over charged for years. I have tolerated it because I wanted consistent service for my family. However, my family isn't getting service. Now I have been on hold for over an hour. My family is waiting in the store for me to get the billing matter resolved. This is a huge waste of time. There are too many competitors who are willing to take our families business for verizon to treat customers this way. read more

Untrained staff that makes representations that turn out not to be true when you get your bill. Absolute disaster of a store.

I want to give a shout out to person who helped me yesterday (Shakira). Despite it being the end of the day, she was so helpful, knowledgeable, patient, and creative in trouble shooting my issues - it really made a huge difference in my experience - and my ability to use my phone! The only reason I'm not giving 5 stars is that the store was crowded and there were not enough employees so I had to wait 20-25 minutes despite having an appointment. Verizon recently closed the Emeryville and El Cerritos stores and it doesn't appear that management has given given Lakeshore store enough extra support to deal with extra traffic Lakeshore can be expected to get. read more

I just have to take a moment to shout out Martin! He's an amazing sales associate. I walked into the store on a bit of a downer because my phone had a tragic run-in with a car in the crosswalk. I had no idea it had slipped out of my pocket when I dashed across the street! But then Martin came to my rescue! He guided me through all of the latest iPhones and helped me pick one that fit my budget, storage needs, and what I was looking for. He also worked with me to find the perfect monthly plan with some great discounts. Honestly, he was so friendly and kept us laughing the whole time we were there. Thanks to him, what started as a rough day turned into a really enjoyable experience. It didn't feel like a sales pitch at all; it was more like catching up with an old friend! read more

I was helped by Julio and he was wonderful. I know nothing about tech and he was kind, attentive and so helpful. I was in a hurry and even though it was busy, he made sure I was seen and taken care of. It's a thankless job having to juggle many customers in a hurry when you're short staffed, but he was masterful. Verizon, you are so lucky to have Julio! read more

This location has always been a favorite of mine but today I want to commend Shaakira and Omar in particular. The last time I was there it was to put in a claim for a lost with my insurance. It turned out to be rather convoluted process because I also wanted to have an interim phone till the new one came. Between Omar processing the claim and Shakira restoring all my information to my current phone with such grace and kindness and competence, I couldn't be happier. Thank you, Shaakira and Omar, you took the aggravation out of the equation and left me feeling taken care of and grateful for sparing me the gnarlines, that could totally have come from such a process on my own! This is the corporate store to choose for all your in person Verizon business! read more

Listen this is by far the worst Verizon store. Does not matter what time of day you go. No one greets you for over 5 minutes. The employees take *forever* the work with people as in 1-3 hours to try to upsell instead of working on the line of people waiting. I went in with a basic account question 40 minutes later they are still working with the same 3 customers that were there when I arrived. Meanwhile I have seen 2 other employees just coming in and out the back area not helping people just in the back ‍ save your self time and just avoid Verizon all together. read more

Did not encounter any competence in addressing basic issues like trade-ins. A lot of time wasted on simple tasks.

OUTSTANDING SERVICE HERE!!! Julius is awesome and I am so happy we decided to come here. We ordered 3 brand new phones and accounts with them. PROS -Outstanding customer service with Julius! He is so friendly, patient, professional, knowledgeable, helped us with everything we needed and extremely competent. -Our order took awhile but it was worth it because we also opened a new line for my mom & upgraded her phone. -Everyone at this location is friendly and helpful. -EXCELLENT trade in deals -we got free Hulu, Disney & ESPN with our accounts -WE RECEIVED OUR NEW PHONES THE NEXT DAY!!!!!!!!!! -EXCELLENT customer service when calling in with any issues or problems. They follow up with you and follow through. Verizon is and will always be the best phone company. They have the BEST customer service when you have an issue or need tech support. THANK YOU JULIUS!!! read more

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Verizon began ripping me off ever since we paid $100 a month for Europe coverage. They wouldn't take the plan off and made me call to stop it four times, stealing an extra $100 in the end. Then they made my bill go up $25 to $250 ever after. They take auto payments from my bank and if I try to put them on a credit card to stop payment and dispute charges my bill goes up $40 a month. But what finally pushed me over the edge was them charging me for phone service $15 a month for my watch for a line that never worked for over a year. I also paid for Asurion insurance to protect our phones and my watch and iPad-- the reason our plan is expensive but they sent broken and used replacements almost routinely causing us to have to return equipment. I called to complain that they owed me a refund for $15 x 12 months for a watch that never was able to make calls. They shipped me a super old used watch on condition that I upgrade to $25 more a month for coverage for our laptops. As I write this I am embarrassed at what a sucker and dupe I've been!!! Now I have to spend countless more hours fighting them for refunds and sending back the watch so they don't charge me $500 or whatever they think they can gouge me for. And fighting to get plans removed and my money refunded for the $15 x 12 months of overcharge. If you want to waste long hours, increase frustration and cortisol levels while enriching a greedy corporation at your own rápense, Verizon is the plan for you! read more

I took the time to arrange everything ahead of time previously on line because I don't have the time this week to be standing around. I got here at 10, when they were supposed to open. They finally opened at 11. They were here earlier, but took their sweet time. I've worked in retail and service. I know sometimes things happen and people don't show up or get sick. When that happens, staff should be kind and apologetic. The staff here was anything but. read more

I went to Oakland Lakeshore Verizon office at 6:30 pm last week. The door was locked. The female worker said after 6:30 is by appointments only. The hours on the website shown close at 7pm. She said they are under staff. She and another staff were helping 2 customers already. I would have to come another day. I told me I can wait in case she finished with her customer earlier, perhaps she can help me. She said no. I have to come back another day. There was no sign anywhere indicating on the front door that is by appointments only after 6:30 pm. She was absolutely unaccommodating! read more

This place is a menace to our neighborhood. They installed a motion sensor alarm that sounds like an air raid siren, and can be heard for half a mile in all directions. It goes off over a dozen times, at completely random intervals, from 7PM to 7AM every night. They have no consideration for the community around them. I haven't slept in 4 days. Not to mention that if an actual emergency happens, our neighborhood likely won't be alerted since this terrible business with zero care for the community has us all hearing a constant air raid siren. read more

Date: 6/13/2018 Time: 1:30 PM 70° Sunny My husband and I were in the neighborhood to pay our landline bill at AT&T. The AT&T store did not have any stylus for sale. They don't sell them. Thus, we stopped in at this Verizon store to purchase a stylus. Customer service was good. Female employee was friendly and helpful. My husband purchased a combo stylus/pen. I hope he does not lose this stylus. He has lost many in the past. Too bad they don't have a stylus hooked on a lanyard to carry around his neck. Street parking near this Verizon can be problematic if one is shopping, dining and/or taking care of business at the banks (Chase, Wells Fargo), paying phone bill or seeing an eye doctor. However, there is plenty of parking in the lot behind the building, which is convenient. read more

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"Helped", by Sasha, if you want to call it that. It's really saddening to see what the standards are for competency in the hiring process for large companies. They really have low standards now. Sasha is living proof that you can help someone without really helping them. She literally could not hide on her face how much she resents being there and how much she would rather do something else. The epitome of apathy. How in the world does someone like this get a customer service position? I really want to know what the hiring process is like. If you want apathetic customer service (ironic huh?), go to Verizon. If you want competent, helpful people, go to in-and-out. read more

Went in the store to compare iPhone models, I was debating between the pro max and the regular size. The phones are bolted to the wall. They would not let me hold the phone to determine what size I wanted to get. They would not unbolt it from the wall, so I was unable to hold it in my hand to see if the larger size would be OK for me. Absolutely unacceptable. If the Apple Store has figured it out how to deter crime and let a customer hold a phone, Verizon should be able to as well. read more

went in on Black Friday already feeling anxious and the staff did an amazing job of listening to what I was looking for, offering options, providing the best deal, etc. they were also wonderful about setting up my new device and making sure everything worked correctly before I left the store. thanks Verizon! read more

Stellar customer service. Went in on a Saturday afternoon looking for a new phone. As soon as I walked in I was greeted by Graham who was cordial and professional. He pointed me to the section that I was interested in and let me know that should I have any questions that he would be around. As I had some questions, Graham was more then helpful to provide all the information I needed as well as giving me options on getting the exact phone I wanted. Unfortunately the store did not have the color of the phone I wanted thus I left empty handed. None the less my visit was absolutely pleasant and helpful all due to Graham's professional courtesy and knowledge. During the whole time on trying to decide which phone I wanted to buy, there was no pressure at all to buy something. Highly recommended!!!! read more

Not helpful at all. I went in and it took a little to be helped and then the woman who was going to help me started helping the person who came in after me until I made her aware that I was actually next in line. I told her I was a teacher and that I had recently applied my discount to my family's plan and just wanted to make sure everything was showing up correctly. She just asked me how long ago I had applied and I told her 2 days ago and she said it's too early and that it'll show up in 2 bill cycles. I asked her how long that could be and she kept repeating, probably 4 times, that it was up to 2 bill cycles. I finally said, that I understand that it's up to 2 bill cycles, but that's not clearing anything up for me. Should I expect it one month from now? 2 months from now? And she finally said up to 2 months from now, but I swear to god it was like pulling teeth for an answer that could have taken 2 seconds. Extremely disagreeable experience. She didn't have any sort of identification, but she looked like a bitter old woman. Will not be coming back to this location. read more

I lost my phone camping and rushed back to be able to buy a new phone. I showed up on July 16th, 22 minutes before closing time and the two young workers had decided to already close out the system. That meant that I couldn't buy a new phone and the other location, like Best Buy and the Apple Store were going to close before I could make it in time. read more

I ordered an iPhone over the phone, went to the store to pick it up the next day. Store staff said the phone was not ready to pick up and Verizon will email me when it is ready. I checked my email many times every day, got none. I checked online status of the order; it showed not ready for pickup. This morning, on the fourth day after my order, an email notified me the cancellation of my order. I called Verizon Customer support, Samantha, an agent, told me that the order was order was automatically cancelled when it was not picked up after three days. What a screwed-up processes!!!! read more

I talked to Verizon customer service yesterday, he told me he sent an order to come to this location to exchange my phone that was given to me by mistake by this store.. When I came to the store today , they couldn't find the order. Then I called the customer service at 5 pm and I am still on hold is 6:50 , I have been transferred back forth 4 times, and here they closing the store . I'm still on hold more than 50 minutes.. These people lie to customers and give customers run around after the sale . They get you hooked, then they give you shit . I was with T Mobil for many years, had no problems. At 7 pm after I was Transferred 4 times back and forth , i got disconnected... Now I have to call AGAIN and go throw same crab again. T-Mobile is much much better... read more

Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan! read more

I was frustrated and on the brink of changing over from Verizon to T-Mobile when I walked into this store. Even when I first arrived I was turned off by the fact that I was overlooked by employees until a woman named Jackie came out from the back and immediately noticed how frustrated I had become. She assured me that she would do her best to solve my problem. I explained to her the nature of my problem and she began to break it down into manageable components and solved the issue in no time. I was truly happy with her customer service. Until that moment I was very upset with Verizon and their customer support and was ready to start looking at alternative solutions. As for the man with the beard working, learn some things from Jackie! read more

Singularly the WORST customer service experience I've had in 25 years. I can't even REMEMBER the last time I had such a careless, disinterested, and unhelpful "customer service rep" give me such BAD service. Didn't offer me a single piece of advice or information about any of the options; sent me home with the wrong power cord; was completely unhelpful - basically, "go home and figure it out" attitude. Which I did. And I will NEVER, I repeat, NEVER set foot in that store again unless I return the phone. ; ) Good luck peeps! I hear the Verizon over on Solano actually have people in the store who are competent and who CARE. read more

My service with Verizon phone support and now their in-store support has been abysmal. After schlepping1/2 hour to the local store, I was told by the staff that I needed to make an appointment-- Verizon's new policy to ensure social distancing. The manager blindly trumpeted the policy repeatedly, w/o regard to the fact that there 4+ employees available employees and only 1 other customer. Rather than using logic and judgment that my cat could muster up, the manager persisted. Additionally, the other female employee in the store has also been (to put it charitably) uncongenial during my other visits (my phone and service has had more issues than the NY Times) -- acting more like a bouncer, than a customer service representative. There are too many cellphone service providers to settle for this. And there are too many people out of work, for these monsters to be Verizon reps. It would be easier to use a string and two cans. read more

Ethan Lyles at this Verizon store is awesome! Knowledgeable, efficient, and pleasant. Beside fixing my problem (I couldn't get my iphone to take my thumbprint), he explained my phone to me. Even though I'd bought it there eight years ago! And all at no charge. GREAT SERVICE! read more

I used to have a very good service from Verizon in this store. But recently the management and people who work there have changed. The service is awfuls and people work there have a very sick and bad attitude. Why Verizon replaced good people with some stupid, sick and full of complex is my question! read more

Staff ignored us for 15 minutes and then were attentive to the next person who came in. It felt intentional. We asked for a particular model and were shamed for wanting something small and older. "That's in the safe. You'll have to wait 10+ minutes for us to get it." No cases or screen protectors for the phone we wanted, and the staff made us feel like we were imposing on them to try and buy stuff. Look...whatever. Yeah, we want a smaller phone than is offered. GOOD customer service reps would have inquired what our needs were, offered alternatives, shown us how the newer one had features that made up for what was missing. Y'know...SELL US SOMETHING. We walked into your store ready to spend over $700 on a phone and accessories. You couldn't be bothered. Okay...fine. We left. You lost a customer. Totally your fault. read more

I walked in to this Verizon location to upgrade my phone and I come across this unprofessional, disrespectful attitude like I went in and asked for something free. My phone bill goes up to a thousand dollars some months and they have no way of showing you any good customer service at all. The lady I talked to in response to my simple question said," you are wasting me time." And that made me want to cancel my whole account with Verizon. Location: 1264 lakeshore avenue! read more