The staff here are great: Manny, Jade, and Tavion all helped the technophobe me get a new phone and transfer everything from my old phone. Thank you so much! Terry Hatcher read more

No customer service. I walked in and asked where I could look at the Samsung Galaxy S26. The lady just pointed over there and went back to her seat. When I walked over to the shelf, I found out it was the Samsung Galaxy S25 Ultra, not the Galaxy S26. I told her, and she answered, "Oh, then we don't have it in store yet." read more

I'm sure this Metro T-Mobile store has a big turnover. Yesterday I went to this store hoping to get some assistance or guidance on cleaning out viruses on my phone and this Indian guy wanted to charge me $80. I left and went to another Metro T-Mobile and was assisted with deleting apps that was causing the viruses at no charge. I understand these stores are individually owned. I wouldn't suggest going to this Metro T-Mobile at the 4937 Telegraph. And, it wasn't the first time. Customer service sucks snd they are there to take full advantage of customers by overcharging for advice & services rather than assisting. Which could've eventually lead to buying a new phone, etc. But, not here. I DON'T TRUST LIERS IN BUSINESS. THIS STORE SHOULD BE SHUT DOWN. Or, sold to those that can conduct their Business with integrity. read more

I don't really understand these phones and had one for over 5 years old but was so out of date and cracked on the screen it was time for a new one. I went to the store and the clerk, Berto, was very helpful in getting me a new phone and transferring all the data. I just had to sign in to a few apps and all was well. Thanks for making it easy. read more

Date: 10/13/2021 Time: 4:25 PM 60° Sunny Corporate T-Mobile store in Emeryville is closed for renovation for at least three weeks or so. The construction worker could not tell me where was the nearest location. No worry. A quick search on yelp gave me the answer. Thus, my husband and I stopped at this location to pay our bill. In searching for this business, we drove right past it. No need to panic. This T-Mobile is in Temescal Plaza, across from the Walgreen's. Customer service was excellent. We were helped by Junique. Her third day on the job and she was pleasant and awesome. Her co-worker was also helpful in accepting our payment. She purged and deleted some old emails on my husband's gmail account. Her coworker helped me with the setting on my yelp app. It kept saying "you must be a ninja. We don't know your location." A ninja? Hahaha!!! Not, it was annoying. I'm glad he went to the setting to resolve it. Leave it to the young generation in dealing with technology. Both my husband and I are old and slow in trying to learn how to do certain things on a mobile device. If we don't want to go T-Mobile in Emeryville to pay our bill, there is always this T-Mobile. I'm glad I found this one on yelp. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Oakland, California

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This T-Mobile store is not easy to get to. There are numerous other businesses including the Walgreens and the Post Office) with patrons competing for parking. That's just a point of information though; I'm not going to ding the store's review for its parking situation. The meager rating represented here is entirely based on the service we experienced INSIDE the store. On the bright side, on most occasions, you won't have to wait long for help since they are typically overstaffed. When we visited, in *addition* to the security guard, there were FOUR T-Mobile staffers on the floor - easily more staff than customers. That's great! However, our most recent visit (New Years Day) was to consider options for my girlfriend's iPhone which was oddly running out of space with "Other" files clogging up storage. There are probably (read: there MUST be) better ways to approach this problem, but the recommendation that the T-Mobile rep had was to backup the phone, factory reset, and then re-download the phone's contents. Oh my. Feeling desperate, we agreed, and asked for assistance backing up the phone to the cloud. Unfortunately, the rep could not get the iPhone to connect to the customer-facing WiFi hotspot. She tried blaming the phone saying that maybe it was because it was full. However, we pointed out that we're able to connect that phone to myriad other hotspots, including the different ones at home. Also worth noting is that I was also unable to connect to the store's customer-facing WiFi hotspot from my Samsung Galaxy. Even after I noted that there was probably an issue with the customer-facing WiFi in the store (the staff uses a different SSID), "I don't know what to tell you," was all T-Mobile agent had to say when we asked about other options to connect or backup. Literally, those were the last words she spoke. Feeling like we'd worn out our welcome, and certainly like we'd taken in all the advice we were going to get, we went home. In the end, we scoured the Internet for more suggestions, learned that USB backups to a local device would be faster, and used that method to backup, wipe, and then restore the phone. I still think there's got to be a better way to delete unnecessary but persistent "other" files, but the important thing to take away from this review is that one of the LAST things you ever want to hear a customer service representative say is, "I don't know what to tell you." That's literally their job to know what to tell us. . . . or to figure out what to tell a customer. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Oakland, California

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I am absolutely paranoid about new phones, but these people got me through it , and sent me on my way with a new phone for less than I expected. Many many thanks! These are absolutely the kindest and most efficient folks. read more

This review is for all the staff at this location but specifically Aswan and the manager Jonathon. I had a complicated issue with my phone and they were able to provide great customer service. I'm extremely happy with my new phone, once again the whole team is great and I saw them assisting multiple people with great compassion and great support. read more

Shoutout to Aneesa for amazing customer service- they were informative, knowledgeable, kind, and considerate! Definitely made the trip easy and delightful! read more

Customer service is low rated. I went to try to get some help. The rep told me that my issue was a technical one and what I need to do is dial 611 and get a technician because that is what they get paid to do. Not only did he not help me he threw his fellow team mate on blast I would rate them 0 but that is not an option read more

I went to replace my dying phone. This took almost an hour and a half. They were understaffed, clearly; some of their technology wasn't working. I sat there, ignored, while they (very slowly) attended to people who got there before me. But there were other kinds of delays, including one staff member who kept taking and dealing with personal phone calls. Someone would come over to help and then walk away in mid-sentence to do something else, without an explanation. read more

I honestly never write reviews but with the amazing customer service that I received for the employee Paloma, I had too! People never truly know what someone is going through and Paloma was kind, patient, helpful and more! She definitely knows what she is talking about and I now fully understand my plan after having such a hard day. Thank you Paloma, I greatly appreciated your time. read more

Me and my friend spent a day in Oakland. One of our stops was here. I needed to pick up a head set for my mobile phone and got it here. Friendly staff. I have been with T-Mobile since 2003 when I was out in LA aka Los Angeles and enjoy their customer service. read more

I was looking for the best phone and service on a limited budget and Many the sales rep went above and beyond in working out the best phone and plan for me. For $120 out the door Many hooked me up with a Motorola edge and Galaxy tablet truly unlimited everything for $114 month insurance included. That's awesome and he really worked hard to find the best deal lowest price for me. 100 satisfied. Great customer service read more

Always closed with lights on. Computers always down. Always sales driven, never managing accounts. Temescal deserves better. read more

T-Mobile Authorized Retailer - This place is consistently closed but touts wrong store hours. The "computers are down" is the key excuse to prevent account maintenance. - Mobile Phones Near Me - Oakland, California

I've been in the store twice in the last month for different issues. JD is the relatively new manager and today quickly found the solution to a problem that had me on the phone for hours with six different customer service representatives. Plus, the slightly out of your way location means that it much less busy than the emeryville store. read more

One of the NICEST experiences I have ever had in a mobile phone store. No hard sell just a couple of guys interested in helping their customers. We rre in and out in 20 minutes. Way better than any overseas call center. Kudos to these two guys. read more

Maybe it's Covid hours but they close before 7 o'clock! Maybe they should have a sign we closed early because of Covid but I got here way before 7pm read more

I came into the store to purchase another phone for m existing line the employee greated me with a stand attitude tried to tell me my line was cancelled after calling customer service he at first refused to talk to them until I put them 0n speaker phone while he was on his personal phone on speaker phone he had me to repeat my information which someone on the other end repeated the same information after a few words of my letting know I didn't appreciate that he started cussing me out and ordered me out the store I immediately called customer service read more

Broke my iPhone screen this morning so I came over to deal with it, and possibly buy a new phone. The woman working said she was unable to help me at all until I got the screen fixed because she had to "scan the screen" in order to" transfer my information." She said I needed to go to the Lakeshore store to get my screen fixed. None of this made any sense, and she clearly did not give a toot about me or my service. So I went over to the Lakeshore location, where the employees were totally fine. I told them what happened at the Telegraph store. They were unsurprised and told me that the Telegraph employees are mostly paid on commission and "do not care at all." read more

Kaylah and Anthony are great and Super helpful. As small business owner I had trouble with some connections and they did the Magic, the whole experience deserves a 10 star read more

Please train your staff better! We went in to swap from att to T-Mobile and the gentleman helping us wasn't listening and asking the same questions over and over again. "What's your T-Mobile account number"bro we are switching from att to T-Mobile we don't have one. What's the" persons T-Mobile account number" again we don't have one. It literally took me yelling, we are a brand new customer stop asking me if I have a T-Mobile account number. read more

The store staff were knowledgeable, calm, and understanding. I don't know why phone stuff is always so stressful, but they got that and were very helpful. read more

At first I was skeptical at going to this place, having a not so good experience at other Tmobile store like Davis San Leandro and Lakeshore, makes me want to just deal with telemarkerters. But then I was so wrong. This place has a disneyland feeling, customers are treated well. Staff are very patient, and helpful. Gabe, one of the sales associate/staff whom I thought is a supervisor is an awesome person. He is the right person for this job, he is helping out other coworkers or maybe a lady trainee. I looked around, staff are very professional. They just love what theyre doing, I dont see any drama, stress or grumpy employee. Whoever manage this place is doing an excellent job. read more

Can't believe I'm giving a phone store five stars, but this place deserves it!! There were three different employees there when we walked in to switch over to T-mobile to take advantage of their current iPhone trade in promotion. It seemed like two of them were on the clock and one was on her way out. When we asked about whether we could still get the veteran's discount with the promotion, the employee that was on her way out, stayed because she wanted to learn if that was the case! How often do you see people stay after they've clocked out to learn something so they can do their job better? It was an auspicious sign. We were personally helped by Gabreel and he was so helpful and nice during the process, going above and beyond to help us solve an issue with the phone we were trying to bring over to T-mobile. I've never had such customer service after the contract was signed, and I'm super grateful he was there to make a stressful situation seem like it shouldn't be something to stress too much over. He even went the extra mile to double check and subsequently find the phone we were looking for even though the computer inventory said they were out. His coworker, the Rocket's fan, was saving people's days left and right in the background as he helped other customers while Gabreel worked with us. Such a positive experience!! Super excited for this to be my t-mobile store, and I'm still a little in shock that such can be the case. read more

This store used to be so nice and helpful. New manager was so condescending and rude. He told me he's here to make the store money and customer service wasn't a priority. Anyone have recommendations on a cell phone provider? I'm done. read more

I don't generally write reviews but I have to give a shout out to Gebreel and his weekend team members. Even though I haven't been a T-Mobile customer for a couple of years (no issue with service... have a work-provided phone), they were extremely helpful and patient in getting my phone unlocked, enduring some number of minutes of hold music of questionable quality. Thanks again! Apologies that I didn't get names of the other team members, but both times I have visited the store, everyone was friendly and helpful. Thanks again! read more

By far the worst experience that I have ever had walking into a retail store... a T-Mobile store to be exact when all they do is advertise their care for customer service. I had an unfortunate incident with the team of this location, they were not helpful at all, kept referring me to customer service for something that could've been done right there and then, I wasn't sure if they didn't know how to complete my request or if they were simply lazy. The representative was extremely aggressive, flipped me off, physically pushed me out of the store and kept screaming, "I don't give a f*** about this job, get out of my store..." all because I kept asking him to assist me with a simple matter. Not sure if they are only taking on sales transactions at this location or if the team in that location are feed up with their jobs. Nonetheless; do better!! read more

I went into this location because I needed to get my new iPhone activated and was having no luck with "experts" online. I was immediately greeted by Iliana who said she could help. After verifying my identity she took my new phone and did a couple things and voila all done. Less than 10 minutes. I mentioned I also purchased an Otter case and was unable to get it on the phone. She said they can be difficult and then proceeded to put it right on perfectly. LOL. She was kind, friendly, and efficient. The perfect person to be helping customers. She is an asset. Thanks read more

Three Stars for T-Mobile Store and how it functions. You really need to research what you want online before you visit the store. Five Stars for John, the Manager, who knows his stuff and is very helpful. If you need to go to this T-Mobile store seek out John and you will be taken care of... read more

Terrible customer service I'm literally just trying to buy a phone charger or a couple anyways because my phone is about to die and it's worth the last few percent of my battery to note that these people working here are so fruitless. Like, unless you want to spend your entire evening on nothing but watching them go in circles with some creepy stalkers who don't even spend the kind of money to be worth the energy like I'm just trying to get a simple charger and they don't even think nothing of it like just who knows but fk that car. read more

Review is for the store LOCATION Robert - Needs a serious attitude adjustment. No other customer was in the store the whole time we were in there, that was a good 30 mins. We were in the middle of purchasing the phone and he asked if we wanted to purchase insurance, he failed to explain what the insurance entailed so we of course said no. And he says "you're asking for your death wish my friend" Sarcastic or not, WHO SAYS THAT to a customer? Maybe if he had a better attitude I wouldn't have mind that comment but he barely even spoke to us the whole time we were there. He didn't even set up our phone nor explained anything about how to set it up. We had to callback when we got home and spoke to Luis and he walked us through it. Oy Robert... not sure what your problem was. May be you weren't having a good day? read more

Short: they broke my brother's phone, asked for support in person and over the phone four days in a row, was promised several callbacks, received none. In detail: My brother is here for a visit and bought a SIM card for his phone that he uses back in Europe. The sales rep jammed a nano sim into the micro slot of his Moto G even though he warned her that it's not the right size. After the phone didn't find the SIM card she scraped it out with a paper clip and put in a micro, and when the phone didn't see the SIM card she told him that it takes up to two hours to find the network. The phone now does not recognize any SIM card, it just says 'no sim'. Tried to get help in person and over the phone and every day I got the same response, the manager is not here and we can leave them a note and they can call them and then call us back. I am very frustrated at this point and this is not how anyone should spend their holiday. Avoid this store. read more

I guess I really shouldn't be surprised that the T-moblie staff in the ghetto store was useless but for some reason a mixture of being pissed about having a $600 paperweight, the long wait while the sales man tried "smooth" talk a woman into buying a more expensive handset and the ridiculous $50 "loner" phone they were trying to lay on me culminated in my being more than unhappy. Long story short, My GS3 (a $600 phone, that I got on discount for locking into a two year contract) is hard bricked, wont turn on nothing... it's in warranty, I contact tech support last night & they guy say's no problem we'll send out a new one.... what the guy fails to mention in that the phone is ON BACKORDER and they have no idea when it will be in. They guy says to me, go to the store they will give you a "comparable" loaner phone (nothing about me having to pay $50, nothing about it being a beater phone with no calendar or email functions) yet I'm still locked into paying for data service even though I can't use it & I have NO IDEA when I'll get a replacement for the phone that is less than a year old! All of this upset may have been somewhat offset had the guys in the store not been such sleezeballs, if it was me working with a customer in this situation, I would have been more understanding at the least, maybe it's true there was nothing they could do, but they didn't even attempt to make it look like they cared let alone tried to help in any way. I ended up asking what it would cost for me to break the contract which was $200, I figured that plus whatever the cost of a phone with a new contract from another carrier that stands behind it's products would be better than going through this a second time. Adios Tmobile... wasn't worth the 9 months of screwed up bills, dropped calls and ghetto customer service. read more

I went in after having problems with my phone sending and receiving voicemails and text messages. I have dealt for long hours with tech support over the phone only to get the run around. At the store, my sim card was replaced, which did not solve the problem, erased a lot of info from my phone, and now my phone gets even worse internet access and crashes several times a day. I can't get directions on the map app. I was told that my phone could be replaced if that didn't work, but now apparently they won't replace it. I was told to buy a new one, even though this is a new phone. This location did want to help me and tried when calling did not help. But some of the staff were very unprofessional. read more

I have been here more then several times to get all set up since switching from other carrier. We have been helped by David and store manager Onzelo they were all VERY friendly and efficient. i don't understand why there are bad reviews about this place. i come here very often, and I'm always greeted . when i first visited the store. They ask me what i need, and assist me by signing in. Okay, I know what you're thinking...but I've been through it all. I was with Verizon, Sprint and Metro PCS. But I have to say the customer service I get here is fabulous. No matter what is wrong, these guys seem to fix the problem and make me smile. Again The staff here are extremely sweet and they really show that they care about the customer service they provide. enhance the usability of the product. Therefore, I highly recommend you try this location . I give them a five! Thanks again guys! read more

I've never written a review, but the customer service at this store was so horrendous, I feel compelled to mention it. I had called T-Mobile customer support and they instructed me to visit the store for the services needed. When I arrived, the salesperson informed me that she didn't have the capability to fulfill the request. A frustrating situation. Instead of offering an apology for wasting my time, she repeatedly told me to look at the screen to demonstrate that she wasn't able to fulfill my request. First of all, T-Mobile should get their services together so that doesn't happen. Second of all, I understand that you can't do it. Treating me like an idiot that doesn't comprehend what's happening is not helpful. All the salesperson had to do was offer a simple apology for the misinformation and for wasting my time. One of the worst customer experiences I've ever had. read more

This place used to be good, with a helpful man working here most of the time. Now it's a young guy who doesn't wear a mask at all he overcharged me also, I realized when I had gotten home. Not a good feeling at all read more

Hours of operation are actually 10-9pm so this location is open later than any others. Great Team of people there! read more

T-Mobile Authorized Retailer - Just another happy Customer! - Mobile Phones Near Me - Oakland, California

Go to another location. Actively unhelpful. One rep offered to call another location to check availibility of a device, and another rep laughed at her in front of me and told her that there's no way they would tell them. I was then told that a second safe could be checked, but takes a couple minutes to open. I waited pver ten minutes, before they finally mentioned it would be another 7 minutes. TLDR go elsewhere if you need to go to t mobile. The employees here arent interested in actually helping you. read more