I had them come by my house to help with a very confusing internet issue and I'm super happy with their service. I would highly recommend them and will use them again! read more

Received phone call from CUSA that was unclear but sounded like an increase in monthly from ~$15.50/month for in-store and remote help to $35.42 OR they would refund what is left of my yearly contract. Visited the store in person, the engineer there was very polite but referred me to Nina (the person who had called me). Disappointed - they have been so helpful over several years. Checked Norton & McAfee and their yearly rate is substantially lower. Guess my best option is to cancel. read more

I am not amending or deleting my review of yesterday regarding my call with this business. Rather, I am posting this as a supplement based on my long call with the same business today and to inform the public about their business changes. In the response to my original review, "Will" (who I understood to be the owner of the business, as represented on Yelp) suggested that I cool off and call them back to let them explain what is going on with their services and prices. After thinking about that, and based on my long very good relationship with Will over the years, I decided to take him up on the offer. Today I called ComputerUSA again. The woman I spoke with yesterday answered the phone. I asked to speak with Will, the owner. She told me Will was not available and that he is no longer the owner of the company, that she is now the owner. I expressed surprised because, during our call yesterday, she confirmed that Will was the owner and that she would become the owner "very soon". [I would note that, at least twice during our conversation today, she said she was "not happy to have to say that she is the owner of the business". What???] When I noted that discrepancy, she simply responded that she is the owner. We then had a call that lasted about an hour. That call was, at times, confusing, challenging, enlightening and very disappointing. But, it was very valuable at the end. We first discussed my question from yesterday about the planned future of the company. After again noting is was their initial intention to close the business, she said they decided to restructure the business and make it profitable. Without rehashing most of what was said, the bottom line is they are COMPLETELY changing the business model for ComputerUSA and the company we have used for years no longer exists. If she had made that more clear yesterday, we would have had a shorter and less antagonistic call. [I think that this is one of the best uses of Yelp - to let others know that a business they have been using is changing dramatically.] Yesterday we discussed 4 different services I currently get from ComputerUSA: security, remote access, Microsoft program support (for me, Office 365) and backup services. Yesterday she seemed to confirm they would continue those 4 services, but for substantially increased costs: $110 a month versus my current payment of $25.99 per month (an increase of 400%). Today that changed. Today she said they have decided to no longer offer back-up services to individuals. She claimed that doing back-up in accordance with the current legal requirements is MUCH more complicated and expensive than what ComputerUSA had been doing (she had a few serious criticisms of Will). Thus, they will not offer it going forward. Today she also said they have decided that they will not offer support services from Microsoft programs - she really dislikes Microsoft and doesn't want to deal with them. She did say that would continue to offer the security and remote access services to individuals (at a significantly increased cost), but very clearly "WARNED" me that they will likely discontinue the remote services in the next 6 months. That leaves only one service going forward. Thus, as she recommended, I need to research an alternative provider for the services (and she claimed there are many out there). So the bottom line is they are significantly changing the business model, which they of course have every right to do. It would have been good if they had been more clear about that. Looking at some of the earlier Yelp reviews for ComputerUSA I see many people who had the same very successful relationship with the former ComputerUSA as I did. I and my husband used their services for MANY years. I really enjoyed working with Will, Chris and all of the staff. They were friendly, helpful, very capable, responsive, etc., but that no longer exists. At the end of our call she noted that she does not want to do business with me as a client going forward. And she suggested I probably don't want to be doing business with her. On that we were in complete agreement. So, for those of you that have used ComputerUSA in the past, know going forward that company and their services no longer exists. Caveat emptor. read more

Chris did an such an excellent job for me recently transferring data from my old HP laptop and external drive to my new Apple laptop and new external drive. He also added ms excel and word to my Apple, so that I could work on old documents and completed a few other tasks. It all went so efficiently. I would recommend Chris and ComputerUSA to all. I will return to them if I need any more technical assistance. read more

Worst computer repair ever ! Took over a month to get my rig back still broken Bad communication bad service Don't use this shop watch some YouTube look up trouble shooting and replace the parts yourself read more

service was good. they're knowledgeable, responses, timely and value urgency. though they are in concord, a little of a drive from where i come from, i won't mind going back to them to service my pc laptop. read more

Friendly fast guys, got my issue fixed in one day, just charged the diagnostic fee. Bill had secondary issues explained. My new go to store.

Long turnaround time, took computer in about a month ago and all they need to do was switch out my motherboard with a new one. Highly avoid if you can read more

These guys were great! After a bit of chatting via Yelp quote thread, I decided to bring my 2-in-1 in for a diagnostic assessments. My 2-in-1 kept booting up to a blackscreen and I thought it's motherboard was starting to go bad. During that time the technician told me the good news that my machine was still good and the stuck in a power saver mode cycle and basically needed a hard reboot...which he showed me how to do. All along the way he was patient, and not condescending. He was able to solve my problem within the complimentary assessment. I was so grateful since I didn't back up my data and saved me time and heartaches!!! They will be my first choice if I experience future computer heartaches, this is the place I'll turn to for help read more

My family has been using computers USA many years now. Not only is it the best customer service that you can receive, also the most friendly and knowledgeable computer technicians that you will find. Just naming a few Chris Will Ryan Clayton and some others that I can't currently remember the name of (my apologies). I have received phenomenal, Above my expectations customer service, hardware, software support, anti virus protection, and computer building and designing from this team here at computers USA. I don't go out of my way to do reviews but this shop deserves it. A great team of professionals that do what they love and love what they do. I'm not saying that other shops are inferior I am just trying to stay that this shop is top margin. If you need it done right the first time these are the guys to come to. 10 Star review!!! read more

This is the best computer shop ever. These guys know their stuff. They can build systems, fix your stuff, get you new equipment. I have been a customer for over twelve years they have always been able to answer any question that I had. They have build around 10 or more computers for our office network. We run a technical business they have always been able to get us the "right stuff" for our business. They also have a remote malware protection service that keeps the bad guys away from our hard drives. Their are not happy until their customer's are happy. I can not say enough good things about this outfit. En otra palbras... Esta es la mejor tienda de computadoras de la historia. Estos tipos saben sus cosas. Pueden construir sistemas, arreglar tus cosas, conseguirte nuevos equipos. He sido un cliente para más de doce años que siempre han sido capaces de responder a cualquier pregunta que tenía. Han construido alrededor de 10 o más computadoras para nuestra red de oficinas. Llevamos a cabo un negocio técnico que siempre han sido capaces de conseguirnos las "cosas correctas" para nuestro negocio. También tienen un servicio de protección remota contra malware que mantiene a los malos lejos de nuestros discos duros. Sus no son felices hasta que sus clientes son felices. No puedo decir suficientes cosas buenas sobre este atuendo. read more

Im always hesitant when bringing my precious computer to places I've never been before but these guys took care of my computer no problem. I went in to get a battery replacement and there were no issues. A couple of hours and I had my computer back and squeaky clean. Ok, fair enough and anyone can do that but where these guys really shine is their honesty. When I went in to pick up my computer I had a couple of questions regarding upgrading my computer or even a replacement. They basically said that my computer was well taken care of and although it was older (about 1000 years old in computer years) it was still in really good condition and there was no need to spend any more money on it. They also said as far as buying a new one that for what I was doing, it would be more cost-effective to wait another year or 2 to buy anything new. It's refreshing to hear this from people instead of people always trying to upsell things to people when they don't really need to buy anything new or upgrade. This says a lot about this company. Additionally, the input I got from ComputersUSA was excellent as they helped me put together a strategy and budget based on what I was needing to do. They basically said that when my skillset increases for what I'm trying to do, then it would be okay to buy something new but that there was no need yet. Pretty cool dudes to say that. Its good to know that there are still some honest people around. I will definitely come back. read more

The good news is that my computer was repaired and works fine now. However, the successful repair was done by a reputable vendor in Walnut Creek--and not by ComputersUSA! Initially, I brought my computer to ComputersUSA! to assess its slow operation. After ComputersUSA! diagnosed my computer as being "inoperational" and "unable/not cost-effective" to be repaired--I learned on the day that I picked-up the diagnosed computer that ComputersUSA! broke the hinge on the computer...and they didn't have the decency to admit this to me. Then they have the audacity to charge me the full $129.99 cost for a diagnostic assessment. Interestingly enough, though, ComputersUSA! was willing to sell me a comparable "reconditioned" computer for about $400--which is DOUBLE what the Walnut Creek vendor charged me to repair the computer that was damaged by ComputersUSA! In summary--caveat emptor ("buyer beware")--when selecting vendors who advertise having the expertise to repair computers. I highly recommend checking with objective evaluators (like Consumers Checkbook) before making a decision to bring a computer to a vendor. Clearly, ComputersUSA! missed the mark by a gigamile here. I did award ComputersUSA! two stars since they did return phone calls and were courteous. Unfortunately, ComputersUSA! simply lacks the proficiency and depth of experience to get the job done. read more

These guys still in business? That's astounding! Their other locations have shuttered - years ago. They have business practices that are - interesting. Suggest you take your business elsewhere. read more

After the squad rescued my data from my trashed laptop for a very reasonable fee (covered both the work and the large-Gb stick drive needed), I knew I wanted them to get the commission from ordering my next laptop. They worked with me to find the machine matching the specs I was looking for, and the order came in less than 2 weeks - during December, while the supply chain was still recovering. They input my data and I was able to start work on it without breaking stride. Best of all, they treat older women customers with respect - not always guaranteed in the electronics/computer industry! (I can tell horror stories about Best Buy salesbros...) read more

I hate giving any business a low rating but this was one of those times. I needed some work done on my motherboard and left numerous messages for someone to call about it but no one ever did. ** UPDATE ** After posting the initial review, I received a message from William C. at ComputersUSA! (see comment below). I appreciate the fact that William keeps updated on reviews that affect the business and his concern to make the situation right. And as such, I raised the rating to 3 stars and will definitely give this company another chance. If my experience continues to improve, I will raise my rating again. Thanks again William for the attention to this matter. read more

Missed 1st ship date, arrived 3 days later. While the wireless worked it worked very slowly, after having tried 3 separate wi-fi spots and a pro repairman, I had to send it back - very aggravating and I'm betting my refund will be slow as well. read more

If you need someone that you can trust to make the right choose in what you need as to pc repair and or pc's them selfs. Andrew and Chris have been doing my work for years. Some times there not the cheapest but in the long run that have ALWAYS made the right choose for me. They have saved me a tom of time ande money. K.C. BRG Racing Thanks guys!!!! read more

I've been using these folks for years. Usually Chris is who I work with, but all of them are top-notch and fair. They also are honest in their dealings and give recommendations that don't always mean a profit for them - but are the right recommendations for my needs. I've taken my personal computers to them, business computers, student laptops for our school, had them build a desktop computer for us, install software, clean up my messes and more. They also have just helped me on the fly with questions, walking me through difficulties, etc. without charging me a dime. They've done remote logins to fix things for me either inexpensively or without charging me. I wish they still had a presence closer to where I live (they used to have a shop in Brentwood), but they have done pick-ups for me on occasion, house-calls as well. If they can't do a pick-up when I need it (usually I'm in a hurry), it's worth the drive to Clayton to know my computer is in good hands. I highly recommend them. read more

I purchased a printer a few months ago. Had Computers USA come to set up at a fee of $169.00. Worked for about a week, but hasn't since. I called them up and explained and they said it would be another $169.00 to come out again. To fix what they should have fixed right the first time? Very frustrated... read more

Came in this morning with a problem on my laptop and Mr will the owner here took great care of me this is a five-star business all your technological needs can be repaired fixed are updated don't take it anywhere else if you want yourself safe read more

We at Clayton Valley Shell have been using their services for over 7 years and could not be happier and satisfied .

As a small ecommerce business owner, when my computer goes down, time is critical and I need a service that's reliable, fast and budget friendly. I also prefer to support local businesses, not big-box companies. ComputersUSA! gets my 5 stars for all of this. In the past few months, I've had 2 hardware emergencies, where components failed and I needed them replaced ASAP. In both cases, ComputersUSA! repaired and returned my computer in advance of their estimated time. They kept me updated from start to finish and their charges were very reasonable. I highly recommend them and hope others in the Clayton community will check them out for their computer needs as well. read more

This is more of a pre review. I decided to bring my computer into this store after having taken it to Geek Squad and gotten an estimate for repair. I hate driving all the way to Pleasant Hill and I would prefer to give business to somebody more local. I just dropped a laptop off for repair at this store. The gentleman I talked to was very courteous and polite and seemed knowledgeable. The cost of the diagnostic wasn't cheap but also wasn't really outrageous. I do have to point out that Geek Squad did the diagnostic for free, but I think that was an anomaly and not the normal routine. As far as initial contact and quality goes I would give this place high marks. I will post another review after after my next contact with them, when I find out what they determine is wrong with my laptop and what the estimate is for repair. read more

Excellent customer service and trustworthy. Very nice, friendly people. Were able to fix all that was wrong with my computer & fairly reasonably priced for the amount of work they did. read more

They had just what I was looking for! I didn't have time to drive all the way to Fry's so I was pleasantly surprised when they had the thermal paste I needed. Also, they hooked me up with some motherboard screws for free! Thanks ComputersUSA! ILL BE BACK! read more

The owner of the place (Will) said he didn't care about his Yelp reviews so he wont mind this one at all. I honestly wish I could give negative stars. I originally went in for a simple keyboard repair on a Toshiba C5 because it was too difficult to do myself being that a metal panel was holding everything down with rivets. After a week or so, they said they couldn't do it. After getting it back, I did not immediately turn it on (my mistake). I picked it up literally 2 hours before a flight so I was rushing. When I got back from my trip and turned it on, it made a terrible cranking noise and finally turned on after 20-30 minutes. I logged on and seconds later the screen goes black but the lights are still on and flashing. After trying with it for over an hour, I gave up and called CUSA and told them something was wrong with it. They told me to bring it back in. Finally after 3 weeks they said something was wrong with the motherboard. To me it was an obvious reason why: THEY MESSED SOMETHING UP REALLY BAD ALONG THE WAY! They then send me some bogus invoice saying I had more screws missing from the back because "obviously tried to go back in and do something." If I don't know how to fix a simple keyboard why would I mess with the rest of the thing?? That's why I brought it to "professionals". To add to that they said it was working fine for half an hour before it malfunctioned and showed me some logs of it updating and doing whatever. I totally agree with that. However it could have very well been doing all of that when the monitor was off and the lights were on. After going in again, Will offers to give me a replacement computer. He said he'd try to get a refurbished i3 like the one I had or similar. Great! Or so I thought. I called in after a week to see what the progress was on finding one and someone in the shop said Will would be on vacation for the week and they knew nothing of it. So I waited some more. I called in again to check on the progress and what do you know Will is back from vacation. He said it had been ready for a week or so and Ryan was supposed to call. (Go figure, the guy with bad customer service and a bad attitude didn't call) I go in today to get the thing....its a Dell from 2006.........2006!!!! 11 Years ago. The best they can offer is a $100 laptop from over a decade ago. Seriously????? This thing is a dinosaur. I wasn't even going to write this review until they gave me this stone age computer. Seriously don't waste your time here. They cant do simple repairs, they don't call back to let you know progress, they'll break your laptop, blame you for doing it, and then try to replace it with something from back when George Bush was in office. This has almost been a 2 month process and I am just glad its over. read more

I've used Computers USA on several occasions for support and installations of non-standard hardware. I've found their staff to be friendly, and very helpful on every issue I brought. They are knowledgable on hardware, networking and many kinds of software providing good feedback on my all my questions. I will use their service for all my computer issues. read more