I have been using R Computer for my business for several years. I bought a desktop with help transferring data, and it worked fine. Great advice on configuration. Then recently I had some major MSFT OneDrive issues (e.g. don't use OneDrive what a hassle). Fortunately John was able to sort out everything, and I am back up and running. R Computer is a very good resource for both business and personal computer systems. read more

They are fast, friendly and accurate. The help I received was phenomenal. Will be coming back for a custom computer for my whole family. The person who helped me was Ethan and made my experience perfect. read more

Suresh is helping us with our computer. Honestly he should be teaching a course in personal computer safety and security of data. Truly one of the great minds I've ever met. He isn't like "give me your computer, that'll be x amount of dollars, they exit is right there." Suresh easily spent an hour or more asking about our situation, how to help us be more computer savvy, shared his experience. He's evaluating our situation, but his ability to stop everything he was doing to spend the time that he did to help us be better computer people I cannot tell you what an incredible business experience this has been. His patience, comprehending the problem, not interrupting, memory retention on everything we told them I'm floored at the amount of time he spent to help us free of charge. It was like a seminar and I honestly feel obligated to go back to him and give him money even if Suresh doesn't do work for us. I highly recommend him. read more

I dropped my laptop and went to R-computer to see if it was salvageable. The staff there was straightforward, promptly responsive, and honest about their diagnostic process and recommendations. I ended up getting a new laptop because it wasn't worth saving and repairing the old one. The staff let me bring in my new laptop and transferred all my programs and comments from my previous hard drive. There was a diagnostic fee, but it was waived when I decided to have the files transferred. I'd say it was a fair price for their services and felt professional and honest. I would recommend bringing in any computer related issues! read more

I have been doing business with R-Computer for many years. Most recently, Stephen, brought my HP laptop back to life. They are skilled and efficient and I have never found a reason to go anywhere else. read more

Great service and reasonable prices! It's also very appreciated when people who know more than you about something, are honest and genuinely helpful, which these guys are! My laptop, an ASUS that was a horrible waste of money and has given me nothing but headaches, stopped charging due to the charging port (that's built in to part of the mother board ?!?! Idk why they'd design it like that but ... I digress) had cracked. They very kindly showed me, which they don't usually do but I wanted to see what they were talking about, and gave me honest feed back on my options. I decided that having them just drop some solder on it to try and remake the connection would be the best choice, and they did that and it still works, and that was a few months ago. Not to mention they got it back to me in the same day because I was freaking out about midterms. Reasonable prices, especially considering they really seem to know their stuff. I'd suggest taking your computer stuff here if you are having any trouble! These guys are the best! read more

Skilled technicians and fair costs along with easy location and parking and the turnaround is fast

Stephen at R-Computer is always incredibly helpful to me. He has assisted me in troubleshooting both major and minor issues, and is highly responsive, quick and knowledgeable. i appreciate that he can address nearly every issue remotely! read more

We've had our own business for almost 40 years. Kirk and I got our first computer from R Computer over 30 years ago. They have been fabulous every step of the way! Ben is so helpful anytime we need assistance and always with a friendly attitude. We highly recommend them! Lynne J read more

Recently, I had a computer failure. I had had a couple of computers built by a company off Contra Costa Blvd. (name starts with C and rhymes with "bell"). There were constant problems, and just days after the warranty expired, they refused to help. They felt no remorse, and offered no professional courtesy, despite my paying about $5,000 to them, and being on an a paid subscription for trouble-shooting. I had worked with R-Computer years earlier. When I called them for help, and looked at options for replacing the shoddy computers, they were focused on helping me. Their suggestions about computers, software, and furniture have been good. I will be buying a second computer to replace the other computer built by the company whose name I "cant"-tell. read more

Once again Ben Johnson came through for me. We have been clients of R Computer for years and would never think of going anywhere else. Ben is so patient with me as I am totally computer illiterate. He made me feel like he had all the time in the world to help me. He was with me on the phone this morning for at least half an hour and did not make me feel rushed or totally stupid (which I can be with computers). THANK YOU SO MUCH BEN. read more

Recently, (Oct. 2009) our very infected computer spent some time in this Pleasant Hill shop. Rod Romo was the man responsible for cleaning it up and bringing it back from the edge. Rod was both reassuring and informative as he walked us through the process of dealing with the problems. My compliments to R-Computers and their staff - we greatly appreciated the service we received, and will confidently rely on Rod for any future computer issues. I will recommend him to friends/family because of his honest, affordable, and reliable service. read more

I will never purchase a computer or have it worked on anywhere else but HERE!. Very knowledgeable, professional staff. I have had drives fail, virus' cleaned, installed new hardware, everything imaginable and they have dealt with it all. That's not to say that they were able to fix everything that went wrong with the "mechanical" device but try hard they did and usually very successfully. I lost my wife to cancer a little more than more than a year ago. I had over 5,000 pictures including family, vacations, grand-kids sports and her last pictures. I got a message that my hard drive was getting full, I moved them to an external drive which crashed 3 days after I bought it (from Costco and it was a MECHANICAL DEVICE). Western Digital did everything in their power to fix it but it was trashed. I went to Darnell at R-Computer and explained my dilemma. He spend the next several days restoring many of those pictures including her last pictures. I can't thank him enough. It was wonderful to work with the same professional throughout the entire process. I have bought all my desktops and laptops here. Never felt like I was getting a steal of a deal but knew that the service I would eventually need was only a phone call a way so I wasn't after a "deal" but the local service. Great company, great owner, and great staff. read more

If there is one business in the world that I am thankful for its R-Computer. The customer service is second to none. Do not take your computer anywhere else. My pc was on the fritz and was already slow and not working the same way. Then my daughter walked over to it and pushed the on and off button over and over again until my computer self imploded. Its spirit left its body and took all my photos, documents and everything else dear to me with it. They got it back into working shape. I was able to save all my photos and deactivate my photo editing programs and Itunes. In the end, I had to buy a new computer. But I was able to easily transfer all my stuff over to the new one with ease. Ill only come here for my computer needs. read more

We have been doing business here for years. They have been around forever and have stood the test of time. They are an hp reseller and I highly recommend purchasing your computers or equipment here because the service is worth it. I've had tons of custom built machines, workstations, and now jumping into the servers it's nice to know we have some support and people who know what they are doing, speak English, and care about their jobs. read more

Our computer system crashed over at the Walnut Creek Car Wash and they saved us!! Fixed everything in less than a days work! 100 percent recommend. read more

We've been patronizing R-Computer for more than 25 years now, mostly to replace old computers with new ones. They've always been helpful in their recommendations and fair in their pricing. Recently our three year old HP laptop developed a blue screen and was not amenable to being fixed using the internal diagnostics. Took it in for service and Ben outlined the possible scenarios and costs. Turned out the wireless card had failed, but he also checked it out generally, removed some malware, installed some updates and now we're up and running again. A bit disappointed that he wasn't able to complete the service as quickly as he anticipated, but other than that, quite pleased with our experience. I'm now going to arrange for a remote repair for a network problem with my desktop computer and expect that too to go well. read more

An excellent company that provides excellent service. I have used R-Computer for many years. This time, I was unable to access the internet due to missing network drivers. Stephen Haitch connected my laptop to R-Computer's office wi-fi, uploaded the missing drivers, and had me back in business in no time flat. Outstanding customer service! read more

My computer is little over a year old and has been running slow (and driving me crazy) ever since I purchased it. I have had many techs try and determine why my computer is slow...because everyone said it shouldn't be slow! I recently had Ben at R-Computer take a close look at my machine. Even through the hard drive passed every test as being good...Ben was not convinced. He offered to replace my hard drive with a solid state hard drive for a very reasonable cost. He said if it did not drastically improve the performance of my computer...there would be no charge. The result was a drastic improvement in my computer performance!!! Ben was right! Ben has great instincts! Thank you Ben! I love my computer now! I highly recommend R-Computer. read more

I took my 1.5 year old HP Envy 17 laptop in a while back, due to a hard drive being corrupted and not booting. I informed the tech this happened after a major update. The guy informed me that the hard drive was locked and they couldn't do anything except replace the hard drive. I let the technician replace it and requested my hard drive back, he informed me I could, but it was broken. When I went to pick it up, the guy then informed me that there were also some internal issues, that he forget to mention, that wouldn't allow him to put all the screws back in, due to being broke. He then told me I needed to replace a bracket for the bottom cover and hood, for the screen, to correct it. I opted out of this due to the cost, which was upwards of 1k. Fast forward to now, I took my laptop into a repair place abroad due to the hood popping and making it hard to open. I sat with them while inspection was done and they showed me that there was in fact 6 screws missing from the bottom cover and nothing internal was broken, just the screws under the rubber anti slip pads were either missing or not screwed in. This cause a lot of movement. Once they put new screws in, all the problems with the screen hood and plastic were fixed. I decided to give them the hard drive that was "broken" to look at. I have been using it as an external. They hooked it up and told me it also was not broken, but locked due to a update crash most likely. I let them keep it for a few days until they were able to correct the corruption and get it working again. If you go here I would just ask for them to go over anything they did. I am not necessarily saying they do bad or shoddy work, especially since they have great reviews, but I think I either got a poor technician or the guy just did a poor job in order to upsell. read more

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Utilized the services of these guys for over 15 years. Service is exceptional, knowledgeable, and they thoroughly communicate with their customers. They've moved to a nice site, ten times an upgrade from their old one, and based on their level of work, I can see why. Simply put they are awesome! read more

Please forgive some background. I purchased a custom desktop from R Computer seven years ago. After some initial problems, due to a processor, nothing that R Computer built, this computer has performed INCREDIBLY. After replacing laptops every couple of years I consider this one of the best purchases I've EVER MADE. Basically no problems other than an issue with Office licensing which again, was no fault of R Comp. They helped me with it anyway as they did when I finally switched to Windows 10, free of charge. Recently I had a problem which turned out to be my fault but Steven, who it turns out actually built my computer, ran a diagnostic, again free of charge due to the fact that R Comp built the unit. Though it still performs basically flawlessly, I had Steven do a tune up, partially because I had been thinking about it anyway and because I felt guilty for wasting their time. I cannot say enough good things about Steven and R Computer in a time when many firms seem to want to charge more and deliver less. EXCELLENCE SHOULD BE REWARDED read more

Ben is very efficient and professional, if you have any computer issues, this is the place to take it. I landed up buying a new PC They transferred all my data from my old system to the new system, as well as made sure I had all the programs I needed already installed. No pressure to buy a new computer. Ben was great very patient!! Everyone that works at RC are great all very helpful. Great service. Reliable. Honest. Excellent! ! read more

A friend recommended R Computer and I am so glad she did! Rod has been phenomenal. I went in to have an Outlook problem fixed and Rod discovered that my hard drive was just about dead which explained all the other problems I'd been having. I ended up buying a new computer and he transferred all my info from the old computer so I was ready to go as soon as I got home. I can't say enough good things about them! read more

When you scroll through the reviews of R-Conputer, you will see a majority are five stars. There is a good reason: these people take care of you and meet you at your knowledge level. Twenty years ago, a fellow girl scout and computer guru-IT Lead?-at St. Mary's, recommended R-Computer to me. Since I was a Mac girl, I filed the information away. Then the husband just could not handle the (easy) Mac interface, and it was time for a new computer. Ben and Ethan took a long time with us, discovering our needs and designing the right computer package for us. Then they installed everything and made it a click-and-go experience. Our son and inlaws have entirely different computer capability, and R-Computer designed computers best for their more sophisticated use. If you need a caring team of IT people, then R-Computer will be an exemplary experience for you too. read more

Been doing business with Marc and Rhonda for years. They are great and have never let us down. I wouldn't dream of ordering hundreds of machines and printers anywhere else. Their customer service is great and they have always fought to get me the best deal they can. read more

My computer got infected with a virus. My sister referred me to r computer. They are open till 6:00pm so I was able to go there after I got off work. The store is very clean and organized. When I walked in I put my computer on the counter and told them what the problem was. The gentleman "Jason" plugged it in quickly and easily right there on the counter. He started looking it over. He confirmed that there was a lot of malware and that there was some issues that seamed to be isolated to internet explorer. He said he could give it a tune up for $150.00 which seamed pretty reasonable, he said that if there was any viruses that he could fix them also, for only $50.00 more. He said it would take up to 2 days. So far I received very good customer service and am very happy with the price for them to do the work. I will continue my review when I get my computer back...... So I got my computer back and I swear it has never loaded this fast. I turn it on and theres the login screen, I click on the Internet and whoop, there it is. It really runs better than it ever has before! I'm so glad I didn't have to buy a new computer, and it like I do have a new one. The people at R computer were very helpful and nice when I came to get it. I thought it was really cool that Jason called me with updates and was really concerned about the safety and recovery of my data almost more than I was. I felt very comfortable giving him the necessary passwords and info to apply changes and updates as needed. Thank you R computer, you rock! :) read more

WATCH OUT DVC STUDENTS AND COMPUTER OWNERS. Horrible store. They upsold me on a laptop telling me it had better support and warranty. Hard drive went out in 3 months and had 7 seperate issues since I had the computer. 13 months after the hard drive goes out the motherboard went out. They didn't care bc now the unit is out of warranty. I tried to return my computer several times to find that they would fix it for free until the warranty expired. Then they washed their hands with me and there only solution was to sell me another one of their units. Deceitful company I am going to apple now. Plus the owner disclosed he doesn't even make much of a profit off the standard consumer, it is the networking services he provides to other companies that generates income. My family had come here for years before this incident. Do not trust the owner Ed Roth or manager Darnell. read more

This place is amazing- I've been going here for over a decade! Even though they're pretty far away now, they have amazing customer service and are good about explaining what's going on with my computer. Their prices are entirely reasonable and they stand behind their work- I've never had an unexpected issue. read more

R-Computer is a lifesaver! I trust them with all of my information. Top Notch A1. They are worth every penny.

A bit of a hidden gem but easy to get to get to. I depend upon my laptop for business so much these days. The battery was dying and a small spill made my keyboard glitchy (technical term :)). Keith took care of both issues in a short amount of time and the price was very reasonable. I absolutely recommend these folks for your computer drama. You'll have immediate confidence that they know what they're doing. Also of note - their office decor is inviting. Looks like a wonderful place to work! read more

Keith was a great help, and I appreciated reasonable upgrade options when my two yr old laptop drive decided to die. Really nice office and easy to hop off the 4 fwy. Will definitely use them again read more

I just had a computer crash. Called R Computer in a panic as all our bookkeeping data and all my spreadsheets were blocked. I took the computer in and it was beyond repair (and old). I had R Computer build me a new computer and was pleasantly surprised when Keith spent a great deal of time not only installing my programs and my data, but spent time showing me many things about Windows 10 and computers in general I had never understood before. I am female, 77 years old and definitely not a computer geek. I came home with a new fast computer and LOTS of helpful knowledge. I also know from past experience that R Computer is as close as a phonecall if I need computer advice. Plus, they have sweet doggies who greet you in their beautiful shop. read more

My biggest mistake is not visiting this site to see what others had to say. Because if I did, I would have never shopped at r-computers. Ed Roth, the owner, was the one who personally helped me with my purchase. Everything sounded great in the beginning, which is the same thing that other yelp reviews has indicated...until something went wrong with the purchase. After that, i was basically abandoned, and any issues I had was blamed on something else, such as my internet usage. I was lied to by Ed Roth, he is not someone to trust. The other reviews on this site speaks of his credibility. read more

I have a management consulting practice and have used R-Computer for since 1998 to help me with various problems, ranging from hard drive issues to viruses. They have always been extremely helpful. My fav at R-Computer is Darnell. He is always generous with his time and always provides solutions that actually work in practice! Believe me, this is what counts and that is why I keep going back. I can highly recommend R-Computer for any hardware problems as well as virus or malware problems. Do yourself a favor -- use these guys, they're reliable, professional, and provide great service. read more

The folks at R computer get a "W", for wow! Sure the computer we bought from them was all good, but it was the follow up service that we really appreciated, when they did not nickle and dime us. When we needed help they were there to help. Thanks Jeff & Terri read more

I have been a client of R-Computer for over 15 years. They have been great. I have bought two computers from them. Lately they accessed my computer remotely and took care of an issue. They have always taken care of everything. Now I don't even have bring it to them. It keeps getting better! Thanks R-Computer! read more

I just recieved an email from Ed at R computer saying my review wasn't fair and since I wrote the original review the first night I got the computer back which was before this unfortunate disaster was rectofied, I feel compelled to tell the whole story. So I got a virus and took it into R-computer on a Monday. Darnell tells me for $200 bucks,the most expensive service, he can have it ready on Wednesday. So I don't get a call that it's ready, so I call around 2pm and I am told to come at closing, it should be ready (6pm). I get there and it isn't going so good, he says he will have to wipe it clean and reinstall windows and all my data. It will be ready on Friday.....I made it very clear that I am one of those guys; I did not have my data backed up and was learning very quickly that I should have done this before. He asked me, "These are all your files right here, right?" as waved the mouse cursor around some file icons. I told him and I quote, "I HAVE PICTURES ON HERE." So Friday rolled around and I called to make sure I didn't drive down there for no reason. It was ready and I took it home and found my pictures gone. We waited painfully all weekend long and took it in on Monday. They said it would take all night and they would do there best to recover any pictures on the hard drive and they would put it on an external hard rive I bought. So I have a jumbelled mess of pictures on this hard drive that I have to go through. No sure what I lost or recovered. The reason for my disatisfaction and my 1 rating is the entire experience. From customer service and attitude of the workers to the protocol and procedures taken that could have possibly prevented thhe mess. I won't say don't go there, but after my experience, enter at your own risk. read more

I'm very happy with the service I received from R Computer. I had been having problems receiving e-mail messages for quite a while, and just putting up with it. My laptop crashed, and I took it to R Computer thinking everything would be lost. Keith was able to transfer all my info to a new laptop, and made it possible to receive e-mail messages again. Keith patiently showed me how to use the new laptop, that now came with Windows 10. I called in with a question, and Ben was able to help me resolve that issue. I know very little about laptops and computers, and both Ben and Keith were able to explain it to me. read more

I cannot tell you how helpful and honest R-computers has been to me. A virus erased all of my files (8 years of my life) and I had a computer savvy friend try and fix/recover my data but even he was stumped by this newer Trojan's damage. Darnell at R-Computers quoted me $200 to recover the data, reorganize my files, and too scan for spyware. What a deal. He recommended that my friend reformat my computer instead of "suckering" me into paying another $200 for their virus cleaning service. It was nice to walk away feeling like I didn't get taken advantage of and confident that they could recover my data...and they did! read more