I've had the good help of Robert Goodenough for a long time - across all sorts of tech related situations - from home systems set-ups, improvements, and repairs, to choices about what phones and computers to purchase, and understanding how everything works. He's a very knowledgeable fellow and he always knows how to explain things in clear and, thankfully, non-condescending ways. Its good to be able to do business with someone who is trustworthy and fair. read more

Thank you Robert! 6TB of photos and videos of my kids that I could not figure out how to access with two external hard drives, multiple back ups and overall not using my computer to its max efficiency and Robert fixed ALL OF IT. He was nice, friendly, kind and most importantly a teacher. He happily talked me through what he was doing, answered all of my questions and really wanted me to be comfortable with using my computer. I learned so much! Do NOT call Apple or anyone else, if you have data that you care about have Robert come and teach you in person. All my data is secure, backed up and I know how to use it to its maximum potential. Thank you so much Robert! read more

Robert is truly outstanding. After spending 3+ hours at the Apple store, I couldn't re-install the OS on my 2007 iMac. 2 or 3 of the "geniuses" were no help at all. Robert fixed the problem overnight! read more

There's a reason Upgrade Repair has five stars overall. Robert is amazing. He is expedient knowledgeable and is by far the most well priced. I got multiple quotes and roberts was by far the most affordable and straight forward. My Mac crashed and the Apple store told me there is no hope for it. Robert fixed it within a day. Don't look elsewhere if your having computer problems or any variety come to upgrade repair. I even upgraded my SSD as Robert sold me a refurbished one for a 1/3 of the cost Apple quoted me. read more

Still my family's go-to computer person...a several years-long association by now. It is a relief to be able to count on an ethical, determined expertise. read more

Robert recently installed a new modem and a wi-if mesh system which has significantly improved my Wi-Fi speeds and coverage throughout the house. No more dead spots or weak signals... His prices are fair and his work is excellent. In the past he has upgraded several of my MacBook Pros' and extended their life. Would give six stars if I could. John H. read more

Awesome team! they really know what theyre doing! if you really want to save money by not buying a new computer you have to go see them! read more

Robert is STELLAR!!! In a matter of a few weeks, he saved me (and my MacBook Pro) TWICE. Emergency situations, both, and he came through. There are other folks in the Bay Area who work on Apples, but Upgrade Repair's downtown Walnut Creek location and -- mostly -- Robert's EXCELLENT CUSTOMER SERVICE are stand-out. First: My "T" key started malfunctioning. Several other shops said, "You need to replace the computer." Not "replace the keyboard;" the entire laptop. Wow. One guy explained that Apple has riveted keyboards to the top of the laptop body, which makes it too much work (i.e., too expensive) to replace them. Robert knows better (I won't spoil his secret), and he fixed mine in a matter of days and for a small fraction of what a new computer would cost. Second: My logic controller died. Computer just blinked off. BLINK! "Not now!" I'm thinking. I've got taxes due to the IRS in a few days; all of my records are on the hard drive. Robert takes my diagnostic appointment that day & confirms the problem in minutes. In just a few days, he's got the part installed & tested, and I'm ready to go. Because he'd just replaced the keyboard, he wanted to waive his labor fee for fixing the controller. I wouldn't let him do that -- "Did I ask you to test or replace the controller when you had the back off? Did you break it? Should you have thought it was ready to fail?" -- but he still wouldn't let me carry the whole freight. Wow. Great guy! While I'm dealing with him, he's friendly, conversational, helpful, funny. I like him; he's the kind of guy I'd enjoy a beer with. He's got great signs in his office that support his philosophy that planned obsolescence is harmful all the way around -- to the manufacturer, the customer, the economy, the environment. Because of that, he's focused on the important things: doing a good job while providing excellent customer service at a fair price. I still like some of the other guys in the Bay Area, but Robert's my go-to from now on. read more

AAAAMAZING! Saved my Mac book pro from a spill and I will be forever grateful. Also gave me tons of useful tips for what Mac desktop to buy based on my needs. Very friendly and I am sure to use him again. read more

I called Robert after my Mac Mini hard drive died a rather quick death, and he came to my house the next day, cheerfully repaired the drive with one I had already purchased and followed up with me later that evening, just to make sure all was well. I appreciated how friendly Robert is, and he strikes me as a trustworthy, competent guy. The price was fair, the service excellent, and now everything is working again, as expected. Highly recommended. And this is coming from somebody with a long background in tech, and who doesn't let just anybody mess with my stuff. Thanks Robert! read more

If your Mac getting slow and you don't want to buy a new one, This is the right place for upgrade. I just have my iMac SSD upgraded, now it's like brand new. read more

Robert was great! Upgraded my iMac's SSD. It works flawlessly. Highly recommended for people who are seeing Mac help. read more

Robert provided a free consultation for my new Mac which was comprehensive enough that it fixed my issues. I appreciate his patience and expertise. He is definitely my go to service from now on. read more

Has a perfect record for a reason! Great communication and got the display replaced on my laptop in a timely manner. Highly recommend Robert. read more

Needed my battery replaced. Reasonably priced compared to competitors in the area, timely, and good communication through out the process.

Labor is a flat rate fee of $150 plus the price of the part. Wow, it is best to buy a new one. Isn't it?

Robert is amazing! I have a Mac Pro advanced system used for heavy-hitting photography and video projects. No one ever knows how to handle this more professional (not traditional consumer) machine. This is the first time that I found someone that actually knows how to give elite customer support for power users. He is incredibly knowledgable, wise and very professional. He will be my go-to tech expert from here on out! read more

Our iMac had become literally unusable. Robert sorted out all the issues during the course of my first visit and got it running normally again. He then talked me into an SSD upgrade and I'm really happy that he did. It's now running blazingly fast. It's like a new computer. Just be aware that he only works on Apple products. In this case, specialization is your friend. read more

Robert saved me hundreds of dollars in upgrading my iMac mid-2011 with more memory and an SSD versus buying a new iMac. It's as if we have a new iMac. Robert has all around great customer service and has reasonable rates. Will return if and when necessary. read more

Robert was very prompt in getting back to my initial questions regarding a SSD upgrade for my iMac. The actual install was very quick and smooth. I would definitely use the services again. read more

Excellent repair service. Apple expert and excellent prices. Lots of integrity with the pricing - I needed both a hard drive and the screen replaced on my iMac. In order to replace the hard drive, one must remove the screen. Robert did not charge for the screen replacement labor as he had to remove and re-install anyway. Many of his competitors would have charged labor for this which is a ridiculous rip-off. read more

Robert is awesome. He is professional, knowledgable, and affordable. My Macbook pro had a hard drive that was dying. He pointed me to a place that offers affordable solid state drives that are faster than the drives that come with newer macbooks. I ordered my drive, it showed up the next day, Robert came over and installed the drive then extracted everything off my dying drive. Now my machine is completely intact (all applications and settings). Plus now it is lightning fast. I highly recommend Robert. read more

To Say Robert knows what he is doing, would be underestimating his ability. Its not just about being technical and understanding Apple, is having the passion and being honest with delivery. He is ABSOLUTELY Great. He runs a great business, his integrity and honesty is very evident by his judgment and his diagnosis, and final recommendation. Don't even bother with Apple store, for old, new and anything..... read more

Robert was great. I like how he phrased it if they try and service both types of computers stay away. Apple products are different enough you are best served by a Mac only specialist. It was so helpful having him know how to clean up our three year old Mac. read more

I have been using Robert for over 2 years and have him on retainer. When I converted to Mac throughout my house, he was instrumental in getting my devices synced and my wireless network working flawlessly( even to the point of running a new ethernet cable to the other end of the house). If I have a small glitch on any device, he responds immediately, fixing the problem quickly. Robert is a genius on these machines! read more

Excellent service and knowledge. Robert quickly assessed my computer issues and corrected the deficiencies. He also gave recommendations on what we could do to improve the speed of our older Mac. I believe his fee is a fair cost for the expertise he possess. Kudos to Robert a businessman you can trust! read more

I have been to the genius bar, and multiple "mac repair experts" with no luck on fixing my Macbook pro's overheating issue, until i found Robert. He was very Informative, and had answers to all my questions most others have not been able to answer. It was truly a pleasure to work with Robert, he truly is a Mac expert. Thank you again Robert for bringing my baby back to life! read more

I had a problem with my Mac Powerbook. Great, fast service by the owner. Dropped it off around 10 and picked it up at 2. Robert has been repairing our computers for five years. Highly recommended. read more

I would be lost without Robert. I have had him service my and my husband's MAC's for many years. He is the very best, really knows his Apple products. Highly recommend! read more

Robert has taken such great care of my phone, MacBook n iPad so that I can sleep soundly at night. Thanks

I had really screwed up my system. Called Robert, he was on time. He quickly diagnosed my problem, fixed it, installed a whole new operating system, got my wifi back on track and did some other little tune ups which has my old computer working like new. I consider him a genius. I'm 92 years old and he was patient with my hearing handicap and took time to explain what he did, and why. This is the second time Robert has bailed me out of my self made problems. He charged me only for his time and I consider his rate a bargain. Didn't try to sell me any parts which a chain outfit said I would need. read more

I had a lot of issues that Robert was able to fix in a timely manner and a professional way. But most importantly he put in place measures to prevent further complications too same time and money. I have no hesitation in recommending Robert with any problem solving issues you may have. read more

I have used Robert for years he is quite knowledgeable with a range of hardware and software support. He setup my paperless office and has simplified my businesses daily operations. He recommends useful upgrades and helped setup my website. He knows his Macs, I would recommend him highly! read more

Robert is terrific at his work and clearly loves it. He is being a huge help to me and I am learning about computers for the first time in the 20 years I've been forced to use them. He genuinely wants his customers to get the most out of their devices, he is enthusiastic and keeps it very simple. Can't say enough good things, but if you need help, this is the place! read more

All concerns sorted out; Robert was fair and responsive. No question who I'll be calling should my Mac kingdom need the doctor again.