My wife came in for asimple adjustment on her Samsung phone. That went well. Then they sold her a…read moreplan that absolutely was going to save her money. That was an absolute lie! Immediately on her phone she got messaages about all of the other lthings she had been signed up for. We immediately went back to the store and they claimed thaat it was an innocent mistake and they said that it couldn't be changed. It was not until we spoke on the phone with aVerizon supervisor that we got it changed. We will never go to this store again.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

The manager was super helpful in assisting both my parents and I in easily and seamlessly upgrading…read moreour iphones. Would highly recommend going to this location.

My husband and I had an outstanding experience at this location, specifically due to the…read moreexceptional service provided by Jesus. He was fantastic to work with--highly personable, knowledgeable, and professional throughout our entire visit. Jesus demonstrated great patience as he explained several complicated concepts to us, ensuring we fully understood our options. He truly went above and beyond to assist us. We cannot recommend Jesus and the rest of the staff here highly enough!

Never have what is needed mainly screen protectors also never been helpful this is what i walk into…read morewhile the customers are currently in the store

Their website says they are open until 8:00 pm. I got there at 7:50, 10 minutes before they closed…read morebut their door was locked and the "customer service" agent just looked up and shrugged his shoulders. He wouldn't even give me the curtesy of coming to the door. Do better T-Mobile. So if you ever need to get assistance with your T-Mobile device, don't go to this one. There is another store at Century Plaza, 5 min away...

Do not fall for this "buyout" bull shit from sprint! There is a store clerk that works in Sunvalley…read moremall who succeeded in telling me that sprint will pay my whole phone billl if I would switch over to sprint, well he lied!! I didn't get anything back and disposed of my old phones when I needed to keep them for the buyout!! What a crock! Hi

I called this Sprint store that was one of the few ones open after 8pm. After a long deal of…read moredealing with other Sprint staff and having to purchase a phone through Apple that wasn't even activated appropriately, I was looking to find someone to help us out. I called the Richmond store and was turned away because they were too busy. The staff here really took the time to hear me out over the phone and attempted to help activate the phone. Unfortunately, we were not able to solve the issue because Apple had not completed their part to register the phone to our service provider so their hands were tied. Anyway, out of all people we interacted with, they at least genuinely tried to help out, which was really appreciated.

During my 2nd visit to this store, Erik, Sales Associate with Manager vibes, out did himself to…read moreoffer superior service. He and Mayra made my transaction seamless and painless. Thank you!

I brought my phone in on a Wednesday afternoon because it had lost most functionality: I was unable…read moreto open any app (or even the Clock function, for example) without being overwhelmed by pop-up ads. Ada was amazing: she had me unlock the phone and got started uninstalling every unnecessary (and potentially virus-infected) app. (This was A BIG JOB!!) Hundreds of useless apps and nearly an hour later (she had to pause a few times to assist walk-in customers), my potentially was practically good as new! I can access all my apps without difficulty, and everything works seamlessly. Processing is fast and seamless. Ada was kind and professional, and declined any payment for her expert service, but I plied her with effusive thanks and a Starbucks gift card as a thanks for her time. She was FANTASTIC, and everyone should patronize this Metro by T-Mobile location and enjoy the attractive, organized store and its helpful, friendly staff-- particularly Ada! Five out of four stars-- and no, that's not a typo! (Thank you, Ada!!)

Julio was excellent, fast and easy. Great customer service…read more He explained all the features of my new phone. thank you.

After running all our errands this morning we parked our car in-front of my parents house all ready…read moreto go to the reunion. We started the car and all was well, then we forgot something in the house and turned the engine off and when we went to restart it the engine wouldn't start. Oh no!!!! Well we didn't want to be late so we took a different car. Thankfully we had 3 cars to choose from. Later that afternoon we went back home to tackle the car that wouldn't start. We packed all of our belongings for our trip home and went to start our car and it still wouldn't start. Thankfully we had a solo battery charger in our trunk so we whipped it out and jump started our battery and the engine roared to life. We next googled the closes O'Reilly and found this one on Monument Blvd just a few miles away. We zipped on over and parked right in front next to the other car with their hood up. We went inside and explained the situation to the sales person. He looked up and had our battery in stock. Next we went out to test our battery and yep it was a dead one. Our battery was purchased from O'Reilly back in Nov 2023 and the warrantee had just expired. Too bad. We went back inside and bought a new battery. There were several to choose from. We choose the gel one with a 4 year warrantee. He said if we loose the receipt not to worry as our purchase is on file. We all returned to the car and he installed the batter. For an extra $2 we bought some goop to put on the battery so the connections won't corrode. As it turns out the gentleman helping us has a daughter with the same make and model as us with the same amount of miles. What a coincidence. While we were having out batter installed 3 other people pulled up and were also having their batteries tested. They have a great business going on a Sunday afternoon. With the battery installed we were all set to hit the road again. Crossing our fingers that this one isn't a dud. We bought a battery for our other car last week and it was a dud. After a day the car wouldn't start again and it turns out the battery was a dud. It caused us so much undue stress. So beware lots of these batteries are not exactly new, but recharged and sold as new batteries. If there is a lot of stickers on the top of the battery you don't want it. For us this was a good experience. It's so nice that they will install the batteries for free and take the old one back to dispose of.

Thanks to franky's help i was in and out with some headlight and even installed them for me. good…read moreservice 10/10

I had a really bad experience at O'Reilly Auto Parts. The service from Danny and Diego was…read moredisappointing. They were not helpful or respectful, and I felt like my concerns were not taken seriously. I expected better customer service and left very unhappy with my experience. I went to Auto zone and let me tell you my experience was so much more professional and the employee were much friendly.

I appreciate the knowledgeable Manager who helped me and answered some questions pointing me to the…read morecorrect product. It would've been five stars, but there were two other workers who were chitchatting and I've been in the store for at least five minutes looking at different products. Since I'm a woman, it's important to have an idea already of what is needed, so I know when they're trying to upsell me.