Very very poor customer service! Came to pick up a phone that's not even available and no text, no call that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore! read more

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with returning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services. read more

This is a nice location. Customer service was great but at this location they do not accept cash payment . read more

Verizon - The front of the Verizon store in Concord of Cottonwood Drive - Mobile Phones Near Me - Pleasant Hill, California

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I am so sorry that I signed my children and myself for Verizon. Customer service in store is good but goodness their online is awful. I would leave them now if I could. Especially after supervisor Nicole. Verizon has an offer for a free Meta Occulus which was to be activated on 22 June. I went to activate the offer on 23 June and, voila!, no link. I chat for 2 hours with Verizon and promised the link would be there today. Guess? No link. Verizon's word? Nothing. Out of fairness, $50 was taken off my bill yesterday. So I chat and call for 3.5 hours today. Verizon sends me an incorrect link which costs me extra time on the line to resolve. Karen, the rep, helps me place everything in order. So I am told there is no compensation for my 3.5 hours today. Nicole actually brags that the $50 is one month of service. Really? I pay $220 a month. She seems gleeful. I am searching for a new provider. Seriously? Verizon, $50 for 5.5 hours? Be forewarned that they are nice to have you join but "bait and switch" is real. Verizon wasted my time - all because of errors Verizon made. Ask Karen. She fully admitted it. read more

Very helpful! The staff is very friendly and helpful. They made sure all my questions were answered and made the experience lovely

I switched back to Verizon yesterday off of AT&T. AT&T has been an absolute horrible experience from start to finish. Augustine with my customer service representative and he was absolutely wonderful. Very accommodating it took us two days to do it because of AT&T's complications and he made it feel like it was effortless. He even set up "my Verizon app" on my phone. Play highly recommend Verizon and Pleasant HIll and Augustine. Thank you for everything. read more

This place astonished me with their excellent, thorough customer service, and patience and dedication to helping us customers solve their issues. Elijah not only helped me get everything I needed in a pinch, he also saved me so much money and took the time to troubleshoot a phone broken beyond use. The environment was also incredibly welcoming and friendly. My day started with a broken phone and it completely turned around for the better after my visit here :) read more

I needed to drop a phone and the wait time was ridiculous. I hate going to their stores. They are very inefficient and don't care that it should not be like buying a car!They should have someone who can handle purchases and phone drop offs. read more

I got my Samsung S7 and Samsung S9 from this location. I was happy on the service that I got from this location. I come to this location to pay my bill. I come in and leave right away when it is paid. I have no problem on getting my bill paid. I been coming to this location to pay my bill ever since I started having Verizon 2003...which I think this open a few years later. I enjoy coming to this location. I have always come here to pay my bil. This location is the place to go to and have fun in Downtown Pleasant Hill. read more

A huge thank you to Hameed!! I needed help to set up my moms phone After hours of trying to do on my own I gave up. Ouggggg I walked into his store and he completely saw my frustration. Happily he helped me. I will definitely come back to this store! read more

Chris was extremely helpful throughout the entire process of opening two new accounts. He was patient and answered our questions very well. I really appreciate the help and making the process simple and quick. Thank you for all your help Chris! I am so happy with my new devices! You rock! read more

Hameed was super helpful migrating everything from an old Samsung phone to a newer one. Be advised he keeps the door locked so knock. It's to keep out crime of course. Also, the store doesn't accept cash. Another way to keep out the criminal element. Would definitely go back with all of my cellular needs because he knows everything and has good prices! read more

Firstly I'm terrible with technology lol, but me & my boyfriend needed new phones & made the decision to switch from android to apple, which I've come to find is not nearly as easy as I thought to say the least, so we brought our phones into Victra/Verizon in Sunvalley mall & even though we weren't buying anything they gave us their absolute full attention & incredible service, despite how many silly questions we had they were ready with not even just the right answer but a very polite answer, I truly felt taken care of & they took all my fears of switching systems over away, I would highly recommend because there entire team is extremely helpful. read more

Eddie was great but he didn't tell the truth about a particular plan. I did go back and he did try and fix the issue unfortunately he and the manager wanted the sale so bad they screwed me out of $130 bucks for a plan on a tablet. I had to put down a $400.00 deposit no problem. I have yet to receive my refund from Verizon. Not one manager has contacted me or tried to rectify this problem. I will not back down this isn't $4.00 it's $400.00 For a few extra coins or bonuses you all are freaking crooks liars and thieves. People beware they start off professional and helpful but who steals from customer during a pandemic VERIZON & VICTRA. Stay away people take your services to Comcast/Xfinity there on Verizon network anyway. Bill is cheaper. I am pissed. read more

We came in looking for a new phone and Hameedullah was currently working there. He was extremely helpful. He went above and beyond and made sure we got what we were looking for. Besides helping us get a new phone he help us getting cases, screen protectors, and iPad while saving so much money. We were there for awhile and he was off at 7 pm but to keep helping us he stayed until 7:40 and made sure everything was sorted out. He was by far the most helpful Verizon I've experience to this day and I've been a Verizon customer for over 20 years. read more

So shady! Avoid this place. I got a great deal on a phone a few weeks ago and I took photos of everything to make sure it was honored as they had to order it - it wasn't in stock. Weeks later, after no follow up, I tried to call and the posted number took me to the NY Yankees. So I went in. At first, they said they would have called if they had it, and that they didn't have my phone. Then they looked in the back and found it. Proceeded to take $360 off the rebate that I was promised and was told that the old employee who gave the the higher rebate doesn't work there anymore. Despite having photos of the offers, they refused to honor it. They also refused to give me any contact information saying that I can go to the Verizon website. read more

This store and Justin Fairchild is dishonest. Do not purchase here. I was talked into getting a tablet that he said was regularly $300 and with the promotion would be $150 and that he would throw in a free case. When he was ringing me up he said this is your lucky day verizon provided you an additional $50 off. I got home and the receipt showed that he did not credit me for the $150 off of the tablet, there was only the $50 verizon credit. and charged me $49.99 for a case i could get from amazon for $19.99. I returned to the store and returned the case for a refund. I was told the $150 off would be a monthly credit against the tablet payment plan on my verizon bill. They said it could take 2-3 months to show up. I called verizon today and they said that to get the $150 off promotion i had to be on contract. That I received the $50 credit for the purchase without a contract. I thought I was on contract because Justin said I had to pay for the phone line for 2 years in order to get the $150 off promised by Justin. On black friday this same tablet was selling for under $100, but I'm paying $300 for it, plus $10 every month for the phone line and I've only opened the tablet twice. I was conned, don't do business with this store! read more

Made an appt online for 5pm on Saturday jan 7th since the verizon website stated this location had the iPhone color/size I was interested in. Arrived to find store was already closed- lights off/door locked despite sign on door that hours were until 7pm. read more

Great service. Hameed was very knowledgeable and answered all our questions. He went above and beyond setting up our devices. Will definitely go back. read more

Very helpful . When I arrived with questions regarding function of my phone they were quick with their help. I came back later and I got a new n Hameed help with making right decision regarding my phone needs. Very thankful! read more

I am not sure how Verizon can stay in business, the staff is untrained, the stores are unstaffed and closed during regular business hours. The Martinez store had a sign stating that they are out because they are understaffed and the Pleasant hill store stated that they will be back in 15 minutes. This is all during business hours on a Monday.... sad. read more

Verizon - Mobile Phones Near Me - Pleasant Hill, California

I stopped in today as I am new to Verizon to get my phone activated. I was pleasantly surprised at the service I received from the manager. He helped me call customer service and get all the kinks worked out and worked patiently through the issue. I left happy. read more

This Verizon is completely awful. The "manager" Eddie is the worst manager I have ever met. I came to upgrade two iPhones and he was not even friendly from the start. I asked for two iPhone pro max and they said they had a gold and blue! Awesome! Eddie got me a flex quote and added $17.00 insurance and didn't tell me about it. He told me my bill would go up. My bill would've have gone down due to us paying more monthly for the phone we already had. He got mad and didn't want to make explain why it was going up just that it was and that's it. After I asked for the girl to help me he got very upset and argued with me. Then all of a sudden one of the phones was an order already. I asked for his managers number or email and he said I am the manager get out of my store. Most unprofessional guy I've ever met. He didn't even give me his managers email or phone number and told me he was going to call security. I didn't do anything for them to call security he just didn't want me to call his boss. I want a number or email so I can reach out to his manager. read more

Had an appointment at 11am. Arrived 10 minutes early and got a text to check in. Checked in and no one showed up. Left at 11:30.Called the store and they said they were busy helping other customers. Ummm, hard to do woth the doors locked and lights out. read more

I went to pick up my online order today and when I showed up to the location the store was closed. I was there at 540... I called all morning from 12 to 1 and no pick up..... highly irritated read more

Perfect service with Hameed! Super personal and thorough help and advice. Never rushed or pressured, just awesome customer service. Couldnt be happier. Definitely will continue to use this location. read more

We first went there to look at phones and although the phone we wanted wasn't available, there was no pressure to buy another phone. In fact we were encouraged to look online to find the phone we wanted. We returned to get help in setting up the new phone we purchased online and not only did they set it up for us but slowly showed us how and where to go on the phone to navigate it. They spent as much time as we needed to answer our questions and demonstrate the tech and were pleasant and courteous the entire time. This was not the experience we had had at the other Verizon locations nearby and would highly recommend you start at this store first. read more

Saelym was amazing. She spent 6+ hours helping me out on and off the phone with corporate trying to figure out a huge issue with my account and phone. She then proceeded to stay after hours and kept working on it after I needed to leave and brought it to me when she figured out part of the issue that corporate failed on. She is by far the best customer service I have ever gotten. She helped me out in Martinez but I guess she usually works here. This will now be the Verizon I go to if I need help read more

Was in this Verizon Victra store a few days ago to finally upgrade my ancient Android S4 to a brand new S10e, and as luck would have it, I was personally waited on by Hameed, the store manager. He patiently and professionally answered all of my questions, and provided complete service by transferring all of my old data/contacts to the new phone, which is awesome! Don't know why I waited so long to make the switch! read more

Thank you so much for your awesome help and customer care! You were very generous with your information and knowledgeable care! Thank you for being safe and considerate in having to keep the social distancing guidelines in your place of business. I felt safe and at ease. Thank you also for going the extra mile and helping me with two iPhones with accessories that I purchased online and not in your store. And thank you for not making me feel guilty or pushy having not also! You both were truly stellar and I recommend your store! read more

I unexpectedly had my old cell phone die and had to replace it. I happily found this verizon dealer open when I called. I spoke to the manager, Hameed, and he set up an appointment so I could come in AND still maintain social distancing. He was amazing! He spent so much time with me, answering my millions of questions, making suggestions, all the while making me feel safe from the coronavirus (I'm in the high risk group). He really is so professional while also being a very personable. I hope Verizon and Victra know what an incredible asset Hameed is for them. I definitely recommend this gentleman and now think of him as MY dealer. read more

Go see hameed he's the man!! Very calm and nice and he will choose the right things you need.

I received excellent service at this location. The two guys that helped me, Terrence and Homeed, were awesome and very friendly. They did everything in their power to help me get a great deal on a brand new phone. read more

We came here on a Sunday and Hameed was the only one working. He is an amazing multitasker! He worked with everyone in a very timely manner and was very professional! Love this store! read more

Well I'am very happy this time with the customer service that i got from Kyle and J.D. today I have been going to that store there for several years and today was the first time I left there feeling and knowing my phone better than when I first purchased it A big THANK YOU to both of You!!!! yeah I even got my bill lower and that was great! read more

I bought my new phone at this location at the end of June 2020. The man who helped me, Terrence, was great. Really knew his stuff. Yesterday, the phone did something weird - It was on (I could hear the notification bell) but the screen was black. I tried everything I knew to try (which is not much. I hate technology in general and did not grow up in a world of this nonsense.) I took the phone back in (drove all the way from Oakland) and the person working, David, assessed the problem in about 9 seconds and fixed it. MIRACLE WORKER! Turns out, it was something simple: the display dimmer was set to "0" - something the phone randomly did on it's own. The fact that he knew how to troubleshoot that while staring at a completely black screen amazes me. David was very patient and listened to me vent my frustrations with our overdependence on phones/technology. I will continue to drive the distance to go to this shop because they are, in a word, AWESOME! read more

The Crescent Dr. Verizon in Pleasant Hill has to be the WORST store for customer service, and the 2nd worse is the Verizon store on Contra Costa Blvd. (CC Blvd.) in Pleasant Hill. The telephone number listed online for CC Blvd. said, "This is Aaron Judge, and thank you for calling the New York Yankees." I thought I mis-dialed, so I called again...Yes, I heard correctly... The incorrect number is listed in several places on the internet. I then called the Crescent Dr. store again. I sat waiting on the phone for 1 hour listening to a continual recording, with no answer ...no exaggeration...I waited 1 entire hour for someone to assist me; NO ONE ANSWERED the phone. There is absolutely NO WAY the store is that busy to keep a customer waiting with no acknowledgement for one hour! A recorder advised that If I no longer wanted to wait for "in store" personnel, I could be transferred to another number, so I agreed...only to be placed on hold again for another 15 plus minutes before speaking with an agent. All and all the agent was quite nice once I explained how frustrated I was with having to wait so long to speak to a "live" rep. She was able to give me the answers that I needed in less than "FIVE" Minutes. Wow! It took almost 1 hour and 1/2 to get a 3.5 minute inquiry responded to. Also, one weekend I went to the CC Blvd. store to get a problem resolved with my phone. I entered the store; the only staff person in the store was assisting a customer. He looked up and saw me; he yelled to the front of the store from where he was standing that he was about to close to store for lunch and that I needed to "come back," as they were "understaffed." I asked him to repeat himself because I thought that I clearly must have misunderstood what he said. He stated that he was the only one working and needed to eat lunch; therefore, he needed to the store. I said, "Well, I'm not leaving until I get what I came here for." I totally empathize with the guy, but my time, money, and energy, are all valuable to me as well. All and all, the guy helped me and then quickly ran to put the sign on the door when he saw another customer approaching, so that he could have lunch... This is just not good customer service. Also, just an FYI Verizon, this is a violation of LABOR LAWS!!! read more