Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

Very grateful customer here. My friends told me to go here. Today I took a chance. He replaced my…read morebattery and cleaned it up. Quoted me a price and within minutes I got my phone back, Thanks again.

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

The inconsistencies at this store are absolutely disruptive. I brought my 70 year old mom in to…read moretrade in her phone on our family plan, and while the representative was very sweet and friendly, she also sent us off with no instructions or offers of assistance to help transfer her info from one phone to the next. Then, we went back in to drop off the trade in and was helped by someone that turned us away and told us to go directly to UPS, even though the email said to drop the phone off at the store. Then UPS turned us away because we didn't have the right information. Finally someone explained that their system was down and walked us over to UPS with the right code. This isn't my first time with issues in service quality and accuracy with Verizon. The Martinez location that closed down was also disruptive and caused extra work for us after the sale was made.

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am

Went in to look at TVs and Josiah helped us out. Super knowledgeable & brought TV out to the car…read morefor us. Overall good and easy experience & brought home a LG QNED which is a big upgrade from my Hisense. lol

Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

Poor to no service. Made an appointment. The manager was my point person. He was dismissive of the…read moreproblem, did not seek to understand the problem and then sent me off with a customer loyalty number even though my phone was in sos mode. Passed blame onto others but made no attempt to solve the problem. Terrible customer service experience.

The male manager of this store has a nasty attitude and is extremely unhelpful. I was doing a trade…read morein but I was 2 days over. A lady helped me at first and she was so helpful and sweet. She offered to turn the music down (it was loud) since I had to call customer service for an extension on my trade-in and the automated voice kept stopping due to the music but I told her it was okay because I didn't think I'd be on the phone for long. Well I was wrong and I was on the phone with over 7 different people and getting transferred to different numbers and the original girl I was working with helped a different customer so I asked the male in front of me for help (manager) he gave me a different number after I got transferred to a useless number and I asked him if he could turn the music down and he proceeds to tell me that he can't and that it's basically just programmed like that or some lie he made up and I told him that the girl JUST offered to turn it down for me and he goes I can try (he knows he can) to sum up the rest I got help from another male and female employee who were SO sweet, patient, and helpful. She helps me get through finally after almost an hour of trying and the man on the phone approves the trade in but says I need to ship it but the first female helping me told me I was able to do it in person but the the manager proceeds to mansplain what the guy on the phone said and tells me I can't trade it in, in person, that I need to ship it and the the first girl who helped me basically misspoke. I am irritated at this point so i just proceed with the call but then the agent on the phone tells me it was ready to be traded in, in person, so the male who was helping me earlier with the girl finished all of the trade-in for me. The 3 associates helping me were so great so this review is for them!! I'd give them 5 starts and the manager 0. it's a shame he was awful and full of bs!!!

So I love this location,because the customer service is always on point…read more So last week, right after work, I stop in to get my privacy screen changed, when I notice it's oddly quiet and the atmosphere was a little tense. Five minutes after I walk in, a lady who's obviously been there quite awhile, is complaining about, "a chip" on the corner of her phone. You really couldn't assume I was eavesdropping, because she made it a point for everyone in the store to hear her. She complained numerous times, that she had to drop 30 miles to go there, in my mind; I'm like lady I drove 123 miles around trip to get here. So she keeps tearing into the young man helping her, but by those time her kid, started having a bloody nose, but the other associates have already started helping him by giving him paper towels to stop the blooding. She finally calms down and starts speaking to him with more grace and respect. We all know, a chip on your phone is user error and that isn't T-Mobile's fault your entitled ass dropped or bumped the phone on something. When my turn finally arrives, the guy who fixed my phone previously whispers, "You missed quite the show earlier", I respond, "Yeah I can see that the show finally calmed down". I mean we all have problems in life, but this is T-Mobile, not your therapist or therapy session. The folks here can't fix your personal issues, they can't change the fact, that you're clumsy or entitled. They can however, provide you with great customer service, which is what she and I both received that night. So keep it up y'all, and ignore the negativity and the bad reviews, because honestly it's all about our attitudes. It was bad moment, someone took and projected as their whole day being ruined.

Lord help you if you don't have an appointment. We put our name down and 45 min later we are still…read morewaiting.

I usually frequent this game stop location if I need something. The traffic on Monument can be…read morepretty bad when trying to enter this complex or exit. This shopping complex has Kohls, Marshalls, Starbucks and Dicks and many other shops. Although traffic felt somewhat busy entering/exiting, I'm usually able to find parking very closeby. In the past when I went, the staff was always able to help me immediately. It wasn't that busy inside either. I walked by this location today and noticed it is gone. So I'm guessing this location is gone. I think the closest one might be at the mall now. I'm a little sad this location is closed too since it was my preferred gamestop location in Concord.

I walked in looking for Hotwheels, because they have exclusive cars sold here, but unfortunately…read morethey didn't have anything. This store is the last of a dying breed, selling random collectibles and overpriced video games. Now I remember why I stopped shopping here, years ago.

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with…read morereturning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

I would like to thank Leo the retail store manager. He is so knowledgeable in all aspects of…read morerunning and managing the store Likewise he is very professional and approachable...

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves

I paid 218 to have my screen replaced on a Friday. Saturday @ 5pm the screen went green. He said…read morehe could fix it however he would charge me another 100 dollars.

I went to Cell Doc to get my iPhone XR fixed, and they did a fantastic job. They quickly replaced…read morethe camera and screen. Natig provided excellent service with a friendly smile.