terrible quality screens poor customer service over priced screen already cracked just by pressing…read morethe screen took the guy 3 times to get the home button working which compromised the seal terrible experience looking for a refund

I paid 218 to have my screen replaced on a Friday. Saturday @ 5pm the screen went green. He said…read morehe could fix it however he would charge me another 100 dollars.

This guy is very honest. Thought I needed a charge port ($200.00) and it was a $16.00 cable. Would…read morehigh recommend.

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Went in to ask a question the sales person had a spare sec to answer my question and told me i…read morewould have to wait 20-30 minutes to have it answered. I explained i understand shes busy but it is a quick question and it is useless to wait 30 mins for no help... this is when she fired back with a rude disrespectiful "ok what". My question "my father passed and i was looking to get off his plan are you able to help or is that a support line" then i got a "support bye" to where i said thats why i did not want to stand around for a half an hour. Is this the At&t service way? Needless to say im about to switch services completly. I was given no further info from this horrible customer service representive.

I walked in with a brick in my hand and Josh was able to revive my iPhone XR. He did exactly what I…read moreattempted to do only his magic touch worked. Josh didn't make me feel like an idiot and even offered advice on how to handle my "storage is full" issues, all with no charge. Give them a call for screen repairs, screen replacement, battery issues, etc.

A very good experience here. Straight forward, no frills with good communication. I was helped with…read morerestore and recovery of an ancient Mac hard drive.

Shout out Shalvina! Went in after visiting 3 other locations where all wait times were crazy…read more Shalvina hooked up my son's phone with no problemo. 5-7 minutes in and out

Nancy Mondragon, I thank her for her help with my husband phone. Very patient. Also a plus that she…read moreis Spanish speaker Thanks a lot!

They have great customer service, fast and the lowest prices in Walnut Creek. They fix Water damage…read morephones, back glass screen and iPads as well.

Exceptional Service This Is the Place to Go for iPhone…read moreRepairs I've now been to iPhone Repair in Walnut Creek more than five times, and every single experience has been nothing short of exceptional. At this point, I don't even think twice about where I'm going when I need my phone repaired I already know exactly who I can trust. From the moment you walk in, the entire experience feels professional, organized, welcoming, and genuinely customer-focused. The communication is excellent, the technicians are knowledgeable, and the quality of the work consistently speaks for itself. Every time I've brought my phone in for a screen replacement or other service, the process has been straightforward, hassle-free, and handled with care. The technicians are top tier, and the customer service is equally impressive. They demonstrate professionalism, integrity, courtesy, patience, and genuine appreciation for their customers. Those qualities matter, especially when you're handing someone an expensive device that you depend on every day. I've had the opportunity to experience their service over five different times, and I can honestly say I've been completely satisfied every single time. That consistency is what separates a good repair shop from an outstanding one. If you're looking for a place in Walnut Creek where you can bring your iPhone and feel confident that you're going to receive quality workmanship, honest communication, excellent customer service, and respect for your time and property, I highly recommend this place. Five stars doesn't really capture how consistently positive my experiences have been. These guys have earned my trust, and whenever I need a repair, this is the first place I think of. Thank you to the entire team for continuing to provide such an outstanding level of service. Keep doing what you're doing you've built something worth recognizing.

I had a great experience with this repair shop! I originally brought in my PS5 because it had a…read moremotherboard issue. The repair ended up being more complicated and took some time, but the staff worked with me throughout the process to find a solution that worked out great. I really appreciate their time, effort, and willingness to work with me. Great customer service, and I'm very satisfied with the overall experience. Definitely recommend them!

Awesome experience here. Two brothers are owner/operator. Fixed my iPhone 16 pro max screen quick…read moreand easily. It's done right in front of you so there's no nonsense. They throw in a free screen protector in with the repair. A nice thing is if there's any issues (defects or whatever) with the screen replacement they will exchange it out. They did it for me. Great dudes. Strongly recommend.

My wife came in for asimple adjustment on her Samsung phone. That went well. Then they sold her a…read moreplan that absolutely was going to save her money. That was an absolute lie! Immediately on her phone she got messaages about all of the other lthings she had been signed up for. We immediately went back to the store and they claimed thaat it was an innocent mistake and they said that it couldn't be changed. It was not until we spoke on the phone with aVerizon supervisor that we got it changed. We will never go to this store again.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

The team is always eager to help, they helped me find exactly what I was looking for.read more

Really disappointing experience. The staff was unprofessional and rude, not just to me but to the…read morecustomers ahead of me as well. I was picking up an order and was rudely questioned for my ID and email address. When she claimed my name wasn't on my ID, I was confused because, of course, my name is on my ID. I really miss the other GameStop location by Kohl's. The customer service there was so much better.

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

The inconsistencies at this store are absolutely disruptive. I brought my 70 year old mom in to…read moretrade in her phone on our family plan, and while the representative was very sweet and friendly, she also sent us off with no instructions or offers of assistance to help transfer her info from one phone to the next. Then, we went back in to drop off the trade in and was helped by someone that turned us away and told us to go directly to UPS, even though the email said to drop the phone off at the store. Then UPS turned us away because we didn't have the right information. Finally someone explained that their system was down and walked us over to UPS with the right code. This isn't my first time with issues in service quality and accuracy with Verizon. The Martinez location that closed down was also disruptive and caused extra work for us after the sale was made.