I usually frequent this game stop location if I need something. The traffic on Monument can be pretty bad when trying to enter this complex or exit. This shopping complex has Kohls, Marshalls, Starbucks and Dicks and many other shops. Although traffic felt somewhat busy entering/exiting, I'm usually able to find parking very closeby. In the past when I went, the staff was always able to help me immediately. It wasn't that busy inside either. I walked by this location today and noticed it is gone. So I'm guessing this location is gone. I think the closest one might be at the mall now. I'm a little sad this location is closed too since it was my preferred gamestop location in Concord. read more

I walked in looking for Hotwheels, because they have exclusive cars sold here, but unfortunately they didn't have anything. This store is the last of a dying breed, selling random collectibles and overpriced video games. Now I remember why I stopped shopping here, years ago. read more

Here you know it, arrived at the GameStop here in Pleasant Hill at 11:10 AM (store supposedly opens at 11), only to find the door locked and a line of customers waiting outside. One clearly frustrated employee was selectively letting in customers, - those interested in Pokémon release, same as for other purchases. When I knocked, she rudely told me to go to another store since I wasn't there for Pokémon and not willing to wait in line. Completely unprofessional, dismissive, and honestly baffling behavior. No wonder the company is circling the drain and losing its value! I'll be giving my business to someone else from now on. read more

GameStop - Entrance to get in at 11:10 AM, 10 minutes in store opening. - Video Game Stores Near Me - Pleasant Hill, California

Never go to this gamestop during this hours. The sales lady was rushing and she was very rude. I came at 6:40pm and she came out the door and rushed locking it saying "I had to take my lunch" i asked her if I can just buy what i want which probably wouldnt take 5 minutes of her time cause I know what i wanted already and she still said no and left rushing. These type of employee's is the reason why business gets bad review. She'd rather disregard a customer for her own satisfaction. I hope this goes to the general manager to correct this type of action.. the date is october 24, 2025. So if The GM actually cares. I hope u acknowlege how your customers gets treated. read more

This lady was super rude I was asking for blue light glasses and she kicked me and my friend out this was at 5:44 pm August 15 2025

Against my better judgment I submitted 10 cards to be PSA graded. After a month of no communication-I called in. Despite me telling them my current email-they used a 10 year old email I no longer have access to (also used this email to upgrade my account to pro). I have no way to track the cards and the store and their customer service line cannot change the email. Would give 0 stars if possible read more

Asked a very specific question about an accessory...the two workers behind the counter assured me "yes, this will do what you ask" got home to find out it did not. Took it back and was told "sorry we can't take this back because you opened it". So basically they are ok with stealing people's money and not helping to resolve the issue. Is one supposed to use X-ray vision to see inside the box? Am I supposed to magically know something is what I was told it was without opening the box? This was an unused item...still wrapped up in its internal packaging. I was ready to drop $200 on some games I was looking at but now I will spend my money elsewhere and tell all to AVOID GAMESTOP. Terrible Customer Service! Terrible policies! Terrible employee! She even highlighted the "customer service" number on my receipt to call with a complaint...of course they said..."take it back to the store, we can't help you with in store purchases". So why did this insincere girl even bother? ...my guess was to rub some salt in. Go elsewhere! if I could give zero stars I would. read more

This GameStop is decent. No where near what it use to be with inventory as the entire store still looks like it's still suffering from Covid level withdrawals. The staff is decent I usually get the soft spoken dude that knows his stuff, but doesn't necessarily go out of his way to say hi. Overall can't complain about this spot. read more

I had a nice visit when I was picking up a game I ordered online a few days ago. I got the game GTA for Xbox and after picking it up, I had a couple random video game questions for the worker there . He was was very nice and Kind and answered all my questions. Had a great quick small visit here , it's always very nice when you run into great customer service! read more

Not sure how to describe my experience. Walked in the door to what looked like two employees working. One employee was busy assisting customers behind the counter and even having to bust out a ladder at one point to get something off the wall. The other employee was doing nothing while people were waiting. Perhaps this person was not an employee and maybe a vendor. But if they were an employee I find it unacceptable that they wouldn't start helping customers when there's a line forming and the other employee is literally busting their ass climbing ladders. Either way the optics of it weren't great. Next issue I had was once it was my turn, I had to go through a gauntlet of questions of upgrades, insurance, and etc. It was exhaustive and annoying. I'm just trying to pick up my game and leave, I don't like the hustle. I get it, GameStop has to do what it's gotta do to make a profit but jeez Louise it's frustrating when you're just trying to pick your stuff up and be on your way. I am all about owning a physical copy of a game but I'll probably just start ordering from Amazon to not deal with all that nonsense in the store. read more

I don't know who I spoke to, but it was a female worker. Very rude, condescending, and overall awkward. To be 100% transparent, I try not to shop at Gamestop due to interactions similar to this. I don't want to deal with these socially awkward nerds who talk down to you because they think they're gaming experts because they work at an overrated and dying company. This is why digital is becoming popular as people do not want to go into these locations and deal with subpar customer service, and not only do I, but everyone I spoke to about this, avoid this specific location In particular due to employee interactions. read more

Worst. Service. Ever. Purchased a Nintendo switch with warranty from this location. Months later the console had issues, so I brought it in to be replaced. The staff there were completely unknowledgeable - I spent two hours at the store while they attempted to set up two different switch consoles unsuccessfully. Furthermore they wiped my old system without reformatting my SD card or even mentioning what they were doing. In the end they sent me away both empty handed and with a considerable loss of game save data as I was forced to wipe my SD card. read more

Visited the store on February 19,2025 with my 11 year old grandson. It was his birthday and shopping at GameStop was on his birthday wish list. It was a disaster. A women behind the counter was rude beyond belief. We just asked when the new Mario Kart game would be released and she basically screamed that Nintendo would let GameStop know and then she would let us know. She could have not been more unpleasant or less professional. She actually frightened my grandson and he wanted to leave the store without buying anything. Will never go back. Ever. read more

I already wrote this review on google but I thought I'd put it here too just to spread awareness so people AVOID THIS PLACE!!! Worst customer service I have ever experienced. I called yesterday asking for some information on some games for my nephew. Not only did they not tell me anything about the games, they started accusing me of prank calling them and then hung up on me only to call me back a few minutes later threatening to call the police on me (and they said that they had my location too). The people who work here are overall miserable and downright rude. Terrible customer service, terrible employees. I would rather be burned at the stake than ever shop here. Don't waste your time at this place, buy your games online instead. read more

Walked up to the doors of game stop they are locked, I'm there between normal business hours. There's a girl behind the desk, she sees me and walks towards the door. I figured she must lock the door because of theft. No I was wrong, she places a note on the door saying game stop is closed for an hour. Well I went over to Bestbuy and bought what I went to game stop for a lower price. read more

If I could give zero star , I would . My son bought one of those small TVs and when we opened a package , it was not working . We went back to store next day and told them , we had package and original receipt. They said they can not return it because we opened the package If we don't open a package , how do we know it works or no , And also the way associate Talks is very bad in front of kids My kid was very upset and you guys made him lose his trust for GameStop read more

Just left GameStop around 1:35 just to walk in and be told right away she can't help the guy already in the store is her last customer as she's going to lunch. Mind you the guy in the store was still looking at the wall for a game and I had stated I just need a gift card and still was told she cannot help me. I respect having to take a lunch at certain times but if the workers "last customer" is still very much browsing to make a selection as your just waiting why wouldn't you ring up the g-card transaction. Now I refuse to make a trip again & give that store the business. I'll just get a general visa from a Safeway. read more

The customer service was awful, I put my item down on the counter and the lady just started at me..? She then asked if I had a rewards with them and I said no and she paused and rolled her eyes. I was being respectful towards her the entire time but she gave me attitude. read more

Every time I go into this store to buy gifts for the kids in my family for special occasions, I experience the best customer service. Specific shout out to Greg! read more

Absolutely the worst customer service. I don't know how they stay in business! Rude people behind the counter today when I brought in a Xbox one-x and one-s to trade. First time I visited this location and definitely the last!! I've been trading at the Pleasant Hill location for years but it closed. They were always nice people and I'm sorry they aren't there any more. Stay away from this location. After initially ignoring me- at 10:30am with no other customers in the store- the female clerk eventually made some sort of head gesture I assume was meant as her version of "how can I help you." It went down hill ftom there. I buy a LOT of gaming equipment but will never give that location a penny!!!! read more

I dont do much GameStop these days, but when I do this is the location i choose to visit. Staff is what you expect from GameStop, so it goes without saying they're friendly, personable, and full of knowledge whether it be information you need or not. lol One of my favorite things about GS these days is that they aint pushing me about pre orders or memberships. That honestly was a complete hassle and what prevented me from going in. Idc that they give me little for my games because i expect that when I trade in and so should you, so no point in complaining. They have games, I buy them, I leave. Who can ask for anything more? read more

This review is strictly for this location only. i went to this location after checking their hours and waited 30 minutes after posted opening time with no sign of them opening. I finally left and went to another location. read more

Sam the store helped us today source a PS4 controller. Thanks to her quickly thinking and advice, we got the extended warranty; something that I was not aware of and piece of mind knowing that I have coverage on any repair! Thank you Sam! read more

Went in there today with my 6 year old son to purchase a couple of games. All I hear is the two employees dropping F bombs left and right so we left. read more

I just had the strangest interaction at this GameStop. Long story short, I ordered a game on their website for in-store pick up, and when I went to go pick it up, the employee was so extremely rude. She had no customer service skills at all whatsoever and treated me with a bad attitude and a weird interaction. I was trying to explain to her that the name on the order might be different than the name on my ID because my full government name is not on the order. And she was extremely disrespectful and rude as I was trying to explain it to her. She literally acted like I reached over the cash register and slapped her in the face or something. She acted like she didn't want to hear what I was saying, and she interrupted me every single time I opened my mouth. Then as she finally went over to get the game, she whispered something under her breath at me. I couldn't quite make out what it was. Very bizarre though. As she handed me the game, she literally just put it on the counter. No thank you for shopping at GameStop or thank you for your order or anything. I picked up my game, walked out of the door, and, as I was leaving in a very rude and sarcastic manner, she shouted "Ok, have a great day!". I think it was quite literally the strangest human interaction I have had quite recently. I am done shopping at GameStop. I am going to be canceling my GameStop membership and not shopping there anymore. I'll just go to Amazon instead! read more

I wish there was an option to give them negative stars I bought a product for my son and once we opened it It was broken , we took it back for return and not only they didn't take it back but I had the worst customer service experience in my life here , this happened On Sunday 02/19 at 2:30 and the manager was involved with this , he is probably the main reason this store is collecting bunch of 1 star reviews read more

3 stars for customer service. 2 of them were just so rude. Never got a welcome or a bye.

So this review is based off what my son told me. I hate video games. First parking sucks here. It's always full and very small parking lot. The inside of game stop is kind of small but the people here are very helpful. The prices are ok some stuff I have seen cheaper at other places. Overall it's ok but they usually have most games here. read more

GameStop - Video Game Stores Near Me - Pleasant Hill, California

The team here is extremely helpful. You can turn in old consoles or games that you no longer use. I was really surprised that we received some credit. My boys chose PlayStation cards, which were worth more than cash. read more

We went by Game Stop on our way home from dinner on Thursday night. My honey wanted to trade in some old games. They had what we wanted in stock and everything was available previously owned and on sale. So why only two stars? The woman working there was the most obnoxious person I have encountered in a long time. I always try to find the good in people but she was like nails scratching down a chalk board. She kept talking about specific games, some of which she was unsuccessfully trying to convince my honey to buy, in the most condescending, falsely enthusiastic tone. What solidified my annoyance with her was when she laughed at a child who asked about a game that apparently doesn't exist. She didn't try to help him with suggestions of what he may have been thinking of - she just laughed. Seriously?! For any future video game needs, I will gladly go farther from home to avoid the saleswoman at this Game Stop location. read more

For Christmas 2014 we welcomed home our brand new baby PS4. She joined her siblings in our living room: the Atari, NES, SNES, Xbox Kinect, and a couple less popular little ones. She fit right in! We started with two games, but grew weary of GTA, and beat The Last of Us in just over a week. Time for a new game! My husband wanted Far Cry 4, so we first checked Phoenix games, wanting to support a local shop, but they didn't have it. We entered GameStop and they told us they had a used copy for $55. The employee searched the disorganized store but was never able to locate the used copy, so we bought it new for $60. Not much of a price difference anyhow. My husband commented that their store was very unorganized but the employee just commented that it was the holiday time. All the more reason you'd want to keep it put together, you'd think - lots of shoppers right now... oh well. Got the game - and it's awesome!!! read more

To be quite frank with y'all this place sucks no kizzy, ESPECIALLY these lil co-managers, hella obnoxious ..they fucked up not once not twice but three times .. -memo cuh read more

Everyone in there has a good customer service, knows what they're talking about and they make the store welcoming. They honestly be having good deals that I didn't even know about. Thank you rosa and Greg for convincing me to get a Xbox and I got a free pro! I can't wait to use my discounts read more

I was helped today by two amazing employees! They greeted me pleasantly and took care of my exchange quickly and effortlessly. Genuinely kind, respectful and understanding of my situation. Will return! I hope I don't spell their names wrong, but I'm pretty sure it was Rosa and Alejandra who helped me out. Thanks again~~ read more

Please do not go to this game stop. I walked in earlier asking if they had any Super Nintendo Games . Once I asked this one girl at the counter she immediately answered "NOPE" in a ugly ass attitude. This customer service is so bad I will not be returning again. read more

Rudest customer (no) service. At around 3:30pm on August 19th, 2022 I came to this GameStop looking for PlayStation 3 games to play. When I opened the door immediately a heavy-set black-haired white/hispanic female with an oversized t-shirt gets upset that I walked in and asked me if I was okay instead of offering me service and I asked her why she was asking that and she said because I opened her door too hard. I opened the door with one arm while holding my 2-year-old infant daughter in the other. She may have been startled because she was working alone and I entered suddenly but it was 102° outside and I was excited to go looking for games at Gamestop today after going to Rasputin Records and the closed down GameStop. I have been running around everywhere looking for some PlayStation 3 games and I came here to look for them with high hopes and this girl was very rude to me asking if I was okay and then bitterly asking if there was something that I wanted and I said yes I would like to see your PS3 games and she scoffed at me and said we don't have any of those here and I said are you sure none and she said yes I'm sure and referred me to another business entirely on Clayton Road. This woman was rude to me because I opened her door and then didn't give me a chance to browse and also didn't search for any of the games that I had in mind to purchase not for any other locations or their stock she just straight up denied me service and so when I left I told her that I would not be touching her door again. I have never been to a GameStop where I felt so unwelcome and unable to browse and with someone who made zero effort to even look for me. She didn't even try she just gave me your GameStop customer to another business. I really hope that someone from corporate sees this because I have a suspicion that this is why your locations are shutting down. People prefer to go to other businesses that have customer service or even to order online rather than interact with the rude cashier who had zero customers. I wasn't even comfortable enough to browse because this woman was so unwelcoming to me and unwilling to even check stock answer any of my questions or explain to me why they no longer have PlayStation 3 games if that was even the truth. This woman should lose her job. I am a 25-year- old mother who walked in with a two year old infant like I said and she wanted me out because I opened her door and it startled her because there was no one in there and then didn't want to help me at all and even told me to go to a different business. I don't really think that's why employers hire employees to give the customers to other businesses it doesn't really seem like something to be on payroll for. She is giving your customers to Phoenix games on Clayton Road for anyone she doesn't want to help. read more

I bought my son a refurbished game station 4. We have had nothing but issues. We took it to a outside repair store an were told the mother board was Burnt out. It can not be fixed. Really 3 months and there is no warranty. I will never buy from game stop again them calling customer service get me no where. Do not buy from Game stop read more

I went here really early in the morning for the Xbox series x launch back on 9/22. Although they informed us they only had 5 in-store units, their store manager Russell worked with us and tried getting the rest of us some units online at their store. Despite the initial difficulties in accessing them online, he was ultimately successful in getting me a unit. He maintained a very friendly yet professional demeanor while dealing with customers who were desperately trying to get one. It's hard to find professional people nowadays but Russell and his staff deserve much credit in doing their best to accommodate their customers. I'll definitely come back again. read more

Well. One of the worst Gamestops I've been in - cluttered and loud, full of cheap trinkets and gewgaws. The lazy employees here really take the cake, even for Gamestop. Today was the best - I asked a specific question about Gamestop-exclusive DLC after explaining that Amazon messed up an order. The employee responded "I have no idea, man. Are you a member? Do you want to become one? Do you want to add protection to this? Do you want to preorder anything else? Here's my name and please take the survey to let me know how we did." If you can't answer one question and then spend the next two minutes drolly repeating the SOP guidelines, and then have the nerve to ask for feedback, you are going to get BAD FEEDBACK. He didn't even speak to me other than the script they're made to read. I stood silently waiting for my credit card to process while their in-house promotions shouted at me about something I couldn't care less about. I've toughed this place out in a pinch when I need a new release right away, but I will not be back. read more

I don't play video games anymore but I went in to buy a graduation gift card for my friends son. Simple right? I tell the guy I want to buy a gift card. He asked me, "For what?" Hmmmmm..ok Anyway, I tell him the amount and attempt to use my visa credit card to pay. I insert it and it pauses and then reads to slide my chip card?? So the employee has me try again and the card reader says the same. So he restarts the machine. It takes forever and we switch registers. This time the card reader wont read my card and it just freezes up. I'm done so I just go to Starbucks to buy a gift card instead a couple doors down. I try to use my same credit card and now it cant be read by Starbucks card reader! Now it's the next day and my card won't read anywhere. Thanks Gamestop for whatever your machine did to my card. So frustrated. I had just used it at the Dollar Tree minutes before so I know it was fine. read more