Great store but after Covid they never was open again. Apple Maps said they were open and I took a…read morehour drive to find out they were not open!!! But If they are open it's 5 stars! Great customer service!!!

Good customer service and selection of games! It has been years since I last walked into the door…read more There's more room to walk around in and everything was organized.

Great service great game and console selection highly recommended for retro games and collectiblesread more

Phoenix Games really has everything you could ask for, and then some. There's a great selection of…read moregames and consoles from every generation. Games are organized alphabetically, with clear sections for each manufacturer, making your hunt for your latest video game obsession as easy as possible. Staff are incredibly friendly and helpful, with a lot of knowledge on the games they're offering if you have any questions. Prices seem pretty reasonable as well! Retro gaming can get expensive. I wouldn't say Phoenix Games is a bargain, but they're definitely not out to nickel and dime you from my experience. Overall, I'm always stoked to stop by when I'm in the area -- whether just to browse, or because I have a specific title in mind.

Great place to get your phone repaired! My cell phone stopped charging. We called the Brentwood…read moregame exchange and he said bring it down I'm sure I can fix it. We brought the phone down and it was fix within 10 minutes. He cleaned out the bottom and it charged again. He was quick, professional, and good at his job! We highly recommend this place!

The people here are always honest and kind! I love the way they treat me and give me fair prices…read moreand I feel like supporting a small game store is more important than supporting big chains.

Love this place. I always prefer shopping here whenever I…read morecan. Support local! Games store for gamers :)

Got referred here by Toy Safari since they weren't buying games. I've sold some old video games and…read morecontrollers here a couple times. Definitely a great spot to sell old video games, etc!

I was worried going in, because 1.) I have a very low opinion of the current culture surrounding…read moreretro gaming, collecting, and reselling. It's really disgusting how 80% of people in the hobby are larping manchildren that are no better than TCG resellers. 2.) I find that retro game shops across the US are generally really terribly ran with insane pricing, dirty interiors, bad selection, and rude staff. I'm happy to say that Gameshop Downstairs is the SOLE EXCEPTION. Their staff are very polite and genuinely want to help you find what you're looking for, even when swamped with customers on a busy day. Their selection is unlike anything I have seen in any game shop in the entire NorCal region, especially for late 2000s-2010s era games such as Wii, DS, and 3DS. I also appreciate that they have a wide selection of DVDs and BluRays - old anime, movies, and cartoons alike. They even regularly stock CRTs, and while a bit expensive, they do in fact sell at fair market price. On that note, their pricing is extremely fair, and even the more contentious pricing I saw was actually on the dot with fair market pricing when checking online. Even if some things are slightly marked up, I think they easily make up for it with the sheer amount of stuff they carry. I can't emphasize enough how good their collection is, I spent a whole hour here. The museum is really cool too. The mix of 80s-90s and 2000s-2010s gear made it a perfect trip for my Dad & I, since that represents the generations of technology we grew up with respectively.

If you're looking for a piece of nostalgia or to walk down memory lane of your childhood, this is…read moredefinitely a place that you would want to check out. They have new school, old school video game, consoles games, movies and Pokémon cards. I just wish that they were open on Sundays. Service is friendly but parking at times can be a bit difficult since it is on a busy street in downtown San Jose. Definitely recommend checking them out and supporting this business.

Love this place ! Could spend hours here! Found exactly what I was looking for at a great priceread more

We been visiting this store for a long time with my husband and kids…read more We love collecting Nintendo video games and Nintendo consoles. This time we visit Retroactive because I was in search for some games for my Nintendo DS lite. I found 2 games and I was so happy. The price was reasonable and i love it. We also speak with the owner and he was so nice and helpful. We were talking about games and we notice that he really loves what he is doting his store. We really recommend this store. I am so glad that we have this store near to our home. You can also find vintage vinyl records, PlayStations games, Xbox games and more. We enjoy our time and our kids were so happy.

Saw some reviews say they clean and swap cards out. I wouldn't trust these guys with 4-5 figure…read moretransactions if I didn't trust them. DVY deserves 10/10 stars, They are as fair and legit as can be. Simple as that lol. Take my word for it or not, just wanted to share not to listen to fake reviews without much context.

Second to none customer service!…read more Best bulk TGC cards! Only 10 for a $1! I was there from 11am-1:30, searching for Yuka Morii and Asako Ito created Pokémon cards, I found a great collection of Yuka Morii cards, but only a few Asako Ito cards in the bulk boxes, but I only searched two boxes lol. I'll be back to search for more! Also don't forget to sign up with their rewards program, you earn points with every $1 spent! I spent about 13 bucks, so I earned some great points today! Always a class act, at DVY, great environment and very knowledgeable people. Overall: 20/10 on that Jonny Rating!

Great selection selection friendly knowledgeable staff good prices if your looking for harder to…read morefind newer titles this is the place

I recently went to this establishment for the first time last week, and returned because I had a…read moresmall issue. The issue was not a big deal, almost expected, but what was not expected was how much the employee was able to help. Feels great to finally find a game store that still cares more about the customer than ripping off normal people. These guys are great and the prices seem pretty reasonable, especially compared to other places. I don't know if he was an employee or the owner, but I just wanted to thank Tommy for helping me on both of my visits and made me feel like I found a new game store to call home.

Really good customer service from the guy at the front counter. Only problem I have is these guys…read moreare no better than GameStop. They sell games at ridiculous prices but will give you penny's on the dollar for your games and or console. Which is fair as they have to make money but you would expect some of these stores to compete with GameStop when in reality they might even offer you less.

The selection is insane! From old nintendo consoles, 3ds games, accessories and soooo many games!!!…read morePs5, ps3, xbox360, you name it, they got it! This place is super cheap, customer service always great! Sometimes the hours aren't accurate but life happens, just come back another time.

The staff here was super friendly, and their great customer service honestly made me buy more than…read moreI planned -- in the best way possible! I absolutely love their wall of TCG (Trading Card Game) products -- it's impressive and way more stocked than I expected. The store itself is clean and very organized, definitely more so than some of the city locations I've been to. Overall, an awesome experience! I'll definitely be coming back for more collectibles and games.

Waited in line to hopefully get pokemon 30th anniversary ETB at this location they had six extra…read moreones and online they said it was a limit of 2 per person but instead this GameStop let the first person in front of me buy out all the ETBs they shouldn't have let others double dip and this GameStop doesn't put limits on anything tcg they encourage the scalpers because this GameStop is a scalper front in itself! Do not buy anything tcg related here!