Put in a application, got approved. Someone from the store reached out and couldn't answer questions. I call in for some lady to become offended with questions. Call corporate and they are just an incompetent as the local branch. Just ghetto. read more

If I could rate them a negative rate I definitely would!!! take your business somewhere else these people are a joke!!! They will charge you a full payment when furniture was not even delivered!! Crazy right?! On top of it they call you (blow up your phone) with such an attitude demanding payment threatening you they will come pick up the merchandise when you've told them many times to call after 5pm they don't care they are unprofessional and RUDE! I choose to return my furniture for that same reason yet they still didn't come same day to pick it up as they had threatened too. read more

My name is Jill McCullough, and I can't say enough good things about the employees at Rent a center in Pittsburg , Ca. I don't think there is a rating high enough to describe this crew! I have had the pleasure of dealing with the Pittsburg crew several times in the past month and I am serious when I tell you they went above and beyond to help me out and make my job so much easier . To be honest , I wouldn't have been able to do my job without their help! I'm giving them an outstanding 5 stars ! They earned them! Special shout out to Kim ! I was blessed to have her help on several occasions and she is the absolute BEST! This girl rocks! I will continue to go into your pittsburg location and do business with Kim in the future ! The Pittsburg employees mad my life so much easier ! Thanks to all of you read more

You have a certain employee that gives advice on things when there's none needed! It's nice to have suggestions sometimes but know when ur over stepping boundaries with a CUSTOMER.. we are not FRIENDS!!! read more

I would rate them negative if I could. The staff are extremely unprofessional HORRIBLE customer service. Staff members are super sketchy. They tell you they'll deliver at a certain time but always are running behind or don't show up. I decided to return my merchandise because of how horrible the entire experience has been and now they won't pick up the merchandise. They told me they would pick it up in certain hours and they never showed up. Every time I would call to ask they would lie to me and say they were on their way. They ignore my calls and have hung up on me. The staff have been extremely rude, raising their voice at me and have just been arguing with me. I can't get my money back. I have filed a complaint with corporate. Don't do business with this center. Go elsewhere. read more

Please do not do business with them at all. They delivered 2 non functioning dryers to my home. Which they left at the door and could not install it due to COVID-19. And didn't tell me this until the dryer was at the front door. First dryer did not heat and they claimed it was "Brand New" Called spoke to Manager Will who specifically said he would make sure the second dryer worked. Turns out the second one didn't work at all. Didn't even turn on. After hauling 2 dryers up and down the steps I'm LIVID!!!! Stay away from RENT A CENTER!!!!! Just buy your things cash or go to Aarons's!!!!! read more

This place is being ran by a bunch of crooks! DO NOT DO BUSINESS HERE! The girl Kim is lazy and incompetent plus involved in fraud. I applied online and was not called until 2 days later by Kim at the Pittsburg RAC.She said to come into the store in Pittsburg and fill out an application. I was interested in the washer and dryer set but she said they didn't have any in store and didn't know when they would get an order. But she would process my application and get me approved and to expect a call back. I did not hear back for days so I went into the store again. Kim said she still had not processed my application it's now 10 days after I applied. I left and I began to call other stores to see if I could find a competent knowledgeable employee or store who carried the set I was looking for. It turns out Fairfield had the set! I was able to fine it because I called around. Kim needs a lot of training and has no understanding of customer service and seemed scatterbrained everytime I spoke to her. Everytime I spoke to her she talked about people stealing furniture, people are doing fraud, people are created fake identification and they had $10k worth of furniture last month taken in fraud! This is completely unprofessional not to mention she insinuated I was even suspect of attempting fraud. Kim told me her roommate did fraud at this store even. I called the Pittsburg store and spoke to a guy named Anthony and asked could I please get another sales associate because Kim has done NOTHING. He attempted to help after I told him I called Fairfield and found the washer/dryer but again Kim called me back to say she contacted Fairfield (after I had to call them 1st)to come in and sign the contract, finally! Kim then said I'd have to wait another 10 days to get delivery! This is when I contacted corporate to report this corrupt place and let them know the type of person they have working there. Kim talked about nothing but FRAUD and IDENTITY THEFT. DO NOT GO HERE. Plus she charged me $75 more than the online price, online said make a purchase and it would be delivered the next day, then why did I have to wait 10 days? Corporate escalated it to district manager and I'm waiting for his call as a write this review. I let Kim know I contacted corporate. She called me back to say shes cancelling my contract because of all the problems I'm causing her and for me to come get a refund. I will be calling corporate again tomorrow. This place lacks basic business ethics and seriously needs to do drug and background checks on their employees. read more

all i have to say is read the contract before buying because they over price there items . my best advice is save up your money and buy what you need don't do payments read more

Rent a center are scammers! They will take advantage of you by telling you one thing but charging you all these extra fee's I was told I had 6 months same as cash to pay my couch off but they turned around and said it was only 4 months and they are charging me an additional 631$ for a couch I was trying to pay the couch off this month and found out I owe 899$ more because of the extra fee's DONT BUY FROM THEM! THE WORST CUSTOMER SERVICE EVER! This company is full of scammers don't go here go to Aaron's instead read more