Excellent customer service They were very helpful and friendly and definitely a different experience than Pleasant Hill I think this is a franchise store in Pleasant Hill is a corporate store but I bought a new iPhone 17 at Pleasant Hill and it took two hours and 55 minutes. I should've come here first and saved a lot of time. read more

The employee must of not been well informed or knowledgeable on wha they sold me. I was told my upgrade would be free, aside from taxes ofcourse and that my monthly bill would stay the same. LIES. I'm paying for the phone and my monthly service doubled. Do your research before coming to this store read more

One of the fellas here seemed very rude, and talked very condescending. He loved to jump to conclusions. Tone of voice was aggressive, loud, & misunderstood. I expected for him to qualify us as customers, ask us what are we looking for, what we need and then provide options. What he did was pull out a whole ordeal of ways to get us to upgrade by adding a line - lol .... read more

Excellent customer experience. The team killed it- Exceeded all expectations. Extensive product knowledge and great rate plans. Our appreciation to each of you that brought me the most outstanding service-new phones on the 5 G network In closing thank you all for a job well done! See you all soon for friendly conversation!! John & Jo The review says by George-rest assured it's John Thinking the app has issues or might be operator error!! read more

T-Mobile Authorized Retailer - Tahoe City John & Jo - Mobile Phones Near Me - Martinez, California

I came in today for my Wife. I wanted to see about possibly getting a new phone or trading phone plans. We had a lot of questions but Michael and Allen were really patient with us. They introduced some great options for our situation and we left with the a BETTER plan than what we came in with. We had Great customer service from Michael & Allen. I'll gladly come back to this location & shop again! Thank you. read more

This is not a T-Mobile Corporation store. Came here to upgrade our phones, thinking we got a great deal. But instead came home with a fat monthly bill for the cheap luggage tag, phone case, screen protector that the short, bald, tattoo guy said it was free. I highly recommend double checking your monthly bill in the next few months because this place will rob you. read more

T-Mobile Authorized Retailer - Not a T-Mobile corporation!!! They will scam you - Mobile Phones Near Me - Martinez, California

This must be the shadiest cell phone service around. Do you research!!! And be aware. I highly recommend going anywhere else. Lies in the store. Lies on line. Restocking fees. And internet is terrible, spotty at best. Do not use t-mobile. Sorry. read more

I broke the screen on my phone and couldn't see anything on it. Went to this T-mobile for the 1st time. Corinna was the rep who helped me. She was dope!! Totally knowledgeable, efficient, and super friendly and helpful. She transferred everything to my new phone and got me all set up. New screen protector and case the whole 9 yards. Hella fast, too!! The whole process was under 1 hour.The manager, Guillermo, was 1st working on his day off. Super pleasant, helpful, and quite the multitasker. Very professional and doing the damn thang. I see why he's the manager!! This will be the only tmobile I will come to for all my needs moving forward. Thank you, guys! read more

Super helpful. I was having a problem putting a sim on a new phone and getting photos transfered from an old phone. Not too much waiting, unlike the T-Moble office in downtown Pleasant Hill. read more

I switched over from a Verizon family line to my own T-Mobile line. I went in with clarity on what I wanted and needed, Omar and his manager helped me to find the best deal possible and it was roughly 20-25 minutes only, very easy. Leaving four stars because the next day my phone didn't register service and reads "SOS" - will be returning today to get resolved. read more

Today, the moment the staff at T-Mobile opened, their excellent customer service went in motion. I needed a new phone and they researched the best possible cell phone with a promotion they were conducting. I am not only glad with the phone, that came with a protective case but they realized that my address was well within T-Mobile internet/wifi. They also set me up with a new modem and excellent cost on internet with a 30 day free trial. I have been confident with T-Mobile for years and equally as confident with the staff at this Martinez location of one young lady and two gentlemen. read more

Gmo and Michael in martinez are amazing. It's not the first time Gmo has gone above and beyond for me. As a team, they get the gold. I've never been happier with any customer service. read more

Always great service at this location. Modern and the team is very knowledgeable and helpful. The Store is very clean and has all the new phones for you to look at. Parking is easy and close! read more

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Girl there send us away because she simply didn't want to do her job. Don't think she even knows how to do her job... Denied us when we asked to pay our bill and return our router and she literally said no... and declined service, ignored our existence. read more

Great customer service. Staff were knowledgeable and professional. I will be returning to this location for any future products or service. Thank you. read more

I went in to get a new phone since mine had fallen into a lake and well Guillermo and Omar had helped me out. Not only did they help me get a new phone but also lower my monthly bill at the same time. These two guys worked up a miracle that no other T mobile employee has done in the 10 years that I've been with them mobile by far. 10/10 recommend. read more

As I am a sprint customer for 13 years and recently migrated to T-Mobile , I called tonight to ask if they have stock for iPhone 15 plus , the lady on the other line was very unprofessional, she said oh no , I'm not telling you about our inventory, no then dead silence .. just fyi I just ordered 2 iPhones 15 Online.. zero star .. no no star at all .. but I can't post if I don't add a star that's a bummer coz this store does not deserve any star. read more

Dan was great I will be coming back often! The did a good job of explaining the plan and offers of tmobile

i was desperate for phone help and visited this store today. although the tattooed manager did all he could to solve my issue, and couldn't, it was because i am not a t mobile customer. thanks for trying! read more

Had really good service here last week when I returned a phone I had recently purchased. I just had to show them that the screen was flickering, and they took it back with a refund and no restocking fee, and accepted the phone as a defective product. It was much easier than I was anticipating it to be. read more

I went there to get my iPhone 13. The store manager offered me Apple Watch for free. However, he did NOT explain I would be charged monthly and another phone line would be added. I went back to cancel it but he said "it is only $10, it is not a big deal." and The returning fee costs $60. He insisted that he explained I would be charged monthly to me which was not true because I went to get there to get a new iPhone 13 only. Unless it was free, I would not get an Apple Watch. when the store manage was talking to me about it, he was talking to me super loudly in condescending way. I felt hurt emotionally. I have been a T-mobile customer since 2005. However, I have never treated like this before. I am not a person who sends negative feedback. read more

It is so nice to get face to face support on a complicated issue. It took a few employees at the Martinez store (one a nice young lady with REALLY long nails) and a couple of days to transfer from the cheap TracFone carrier, but it finally got done. Saving myself from aggravation is definitely worth twenty dollar$ a month! read more

They're not salespeople, they scammers. I get trying to get your sale, but bold face lying for a sale is wrong. I went in to get my son a phone as his very old SE broke, The saleswoman asked me to get out of the grandfathered plan I had to utilize their new "go" plan, as it was "cheaper" and In order to not have to pay for the phone in full upfront this would be the best option, despite declining to opt into the new plan, this caused my bill to increase over 100 dollars MONTHLY which I was told was the reason why my bill would see an increase (by not opting in), and it would be best to be out of grandfathered plan to ensure a lower monthly bill. I contacted the store manager the next day because I noticed there were two open lines that I didn't need She advised me it didn't "make a difference", because I "wasn't being charged for them" I expressed my concern that the lines were opened without my consent. The manager stated she would "issue a credit" to resolve the matter which apparently was never applied, per T-Mobile corporate, and come to find out I was in fact being charged for one of the two additional lines that I did not need. I contacted T-Mobile support, they informed me the additional lines did not need to be opened in order for me to upgrade, nor did I need to opt into a "go" plan. I spent the last hour on the phone with T-Mobile to get my bill situated to ensure I am no longer paying an extra 100 dollars monthly and back to my grandfathered plan. Also to add while purchasing the phone, they conveniently only had 15s in stock, , and when they o ordered my son's phone I requested black, and shipped a blue phone. Overall not a good experience, it was time consuming and they did not do what was in the best interest for the costumer; but instead what was in their best interest for sales and numbers. Apparently this location is an "authorized retailer" store. The closest CORPORATE stores are T-Mobile in Sunvalley mall and in Parn and Shop off Willow Pass Rd. Go to those locations instead. If there is a district/regional manager who is reading this review, feel free to reach out to me.. This experience was unacceptable. read more

THEY TOOK MY CASH PAYMENT AND APPLIED IT TO ANOTHER ACCOUNT. What a nightmare!!! This store gave me such a headache. And it wasn't the fact that it was obviously a mistake bc the rep didn't double check the phone number that she entered but it was bc both her and the other guy literally could care less. THEY COULD CARE LESS. And they said " sorry, can't give you your cash payment back" shrug shoulders. I was there for an hour only listening to the PAINFULLY STAKEN PHONE CALL BETWEEN THE REP AND SPRINT only to be told that they couldn't do anything about it until another hour later. They said they were able to void the payment on the mistaken account and forward it to my account. An hour later- I got a call saying they couldn't f****** void the payment on that account and that a case was opened. Now it'll take days. Can you f**** believe that??!!! F****** STOP This led alllll the way to corporate bc I told them I started recording at the store. Told them that I started recording bc I knew that there was going to be a lot of back and forth. Once I told them about the recording, they knew it would be a liability. Transferred me to a higher to be resolved. Recklessness and misinformation everywhere. Took my 400 dollar cash payment and it went somewhere else- all to tell me is it basically lost? Or i have to wait for so long?? Hell f***** no. On top of that, I had my baby waiting for me in the car with my fiancé. No one has the time for this , are you serious? I sense pure laziness here. Just to get customers in n out fast and not much help. A part of me gets it bc some customers aren't worth the paycheck in this industry BUT then I come across workers like this when I'm polite and patient and they act like this. I usually go to T-Mobile in Oakland and Pittsburg and they're FANTASTIC. Thorough, patient and just hella cool. My experiences out in pleasant hill and martinez are crazyyyy man. Mindf**** crazy smh. This is store # DQ67 Go at your own risk. Because coming in polite and patient will not only get you the minimal help that you need but set allllllll the way back. SMFH. read more

I have been a t Mobil customer for over 25 years and and they are just horrible to deal with when you have an issue. I will be switching carriers. By the way Alan the store manager has no business being in charge. read more

Tmobile advise to set an appointment for sprint customers promotion for free phone. Well, when you arrive on time the appointment isnt kept and they have no phones available. read more

They don't have the courtesy to answer their phone. I was there Sunday asking for a particular phone. The human working briefly, very briefly went to the back and said, none in stock! Honestly, she acted like she just didn't want to deal with it. Its the sign of the times. read more

First off let me tell you about my morning on 10/20 Long story short my phone got ran over and my phone was completely useless. I called a few T-Mobile places & this place had the phone I wanted in stock. I came by at a great time & Ed helped me out a lot. He's super friendly & answered all my questions. I'm glad I walked out with a brand new phone! Thanks Ed!! read more

As a 17+ year customer of T-Mobile, I have reached my limit with their lack of response to my problem. In short, they are charging me an additional $33 monthly and hiding behind their service agreement. I have been really nice about this, but reached my limit yesterday when I went into the store on Center and requested to speak with a manager and they ignored me. Carlos or Angel would not take 5 minutes to speak with me. This is pathetic customer service on every level and after 17 years I am done. I got screwed by T-Mobile and I will take my business elsewhere. read more

If I could give this review is zero stars I would. Do yourself a favor and never shop at the store. My husband and I were looking for new cell service we went into the store and the girl that helped us did not have a clue to what she was doing. We spent over two hours trying to get new phones and service, but the girl just couldn't help us! the girl gave us a price in the beginning and started the process of checking out the phones then told us it was going to be a totally different price which was WAY MORE MONEY! After tall of that we told the girl to forget it because the price was way more expensive than what she originally told us. My husband and I left and went to Sprint at the Sunvalley shopping Center and we were in the store for 20 minutes and got new phones and service! 27 days later we get a bill from T-Mobile for $200 that was auto drafted out of our checking account that we pay bills out of. I called T-Mobile spent an hour on the phone with customer service and they did nothing for us! So after work my husband and I had to go down to the T-Mobile store and ask to have this mistake corrected. The 2 gentleman that worked at the T-Mobile store said the girl that helped us makes all kinds of mistakes and that they have nothing but problems with her. We were assured that the general manager was going to gear about this and call us when he go back from the east coast, and we never heard back! The 2 guys spent a lengthy amount of time on the phone and told us that our issue was resolved and that we would not get charged again and the service that was mistakenly given to us WAS CANCELED, however once again I've got another bill that will auto draft from our account !!! This is called fraud! If you don't want this to happen to you stay away from this store. I called the store to try to get this resolved again and they told us we would need to come into the store because they now have a new manager and he can't talk to us unless we come in! I told the store I needed to speak to the district manager I wasn't going to spend another five minutes in the store for a mistake that they made. When I contacted the district manager he had an attitude And didn't seem to take this as serious as it is so hear I am writing a review on yelp! These stores do these types of things so they can get credit for phones and service because they get paid commission and get credit for selling phones and services . This is fraud! read more

Had a terrible experience at a different T-Mobile store. The district manager directed me to this store to help sort out our issues. Daniel and Lucy were extremely helpful. They genuinely listened and had patience with all of my questions. This type of customer service is what every store should strive for. They genuinely seem like they care for their customers. They made the entire process easy and seamless. Very grateful for the experience we had today. read more

Scam Alert! They promise free equipment ( phones, watches, cases, adapters, screen protectors) and my bill would not change except for the watch service plans. We told them at least 5x if I had to pay ANY more per month I was not interested because I really didnt need a new phone. It is now 100.00 more per month! Tmobil corp says this store is not owned by them (authorized retailer) and I should go to the store. I live in socal. The manager (Michael) keeps saying he doesn't know why that is happening and to wait a bit for it to correct itself. He said it happens a lot. Really? This started in March. He said again in May to wait a few months. He says what he offered was accurate but there is nothing he can do except offer a credit for 100.00 I told him I wanted my t mobil bill to be what he promised and he said he would have someone higher up call me, Edwin never called. Tmobil Corp has been no help but I did request an escalation with corp and I do have a text form Michael saying yes everything was free so I am not giving up. Avoid the Authorized Retailers. read more

I have been with T-Mobile since 2003 and this is the worse customer service I have experienced in all the T-Mobile shops I have visited. The average wait at this shop is minimum 23 minutes. Jennifer the manager I met on 5/27/21 at about 11:37am lacks the the common decency and the decorum to serve the customers. She looks at you like you are basically wasting her time. After a long wait for what T-Mobile messed up on, she sent me home with a promise to call me back, needless to say the call never came. What a joke. Watch out at that shop they will sneak you things you didn't order or need. They added a phone I neither ordered nor received. They added a screen protector my family didn't order or received. I will never set foot at this shop again and because of them I am thinking of porting my number to a different carrier which at least will appreciate my business. read more

Just transferred all of our accounts from Verizon to T-Mobile. Dillon was our salesperson, but it really was a joint effort with Keenan (the Store Manager) and Christian. These three young men were awesome! One of these days, I'm going to steal them away to come work for me. They knew EVERYTHING about ALL THINGS mobile - both Android and iPhone. Our account is complicated - lots of devices and lots of intricacies. But, they handled everything perfectly. Of course, it did take as long as it does to buy a car, but we all know it's like buying a car. LOL! Btw, I love my new iPhone X! read more

Have never had a good in store phone experience until this week! The team over at Muir Station are very helpful. Milka is very knowledgable and helpul and co workers Maritza and Paul are there to assist as well. Very smooth experience! read more

Thank you to Julian and his colleague (can't recall his name) for the superb customer service! My husband and I came in and upgraded our phones and these gentleman made the process (that I was dreading) seamless and dare I say enjoyable. read more

This store's manager (supposedly), Jennifer, doesn't seem to be knowledgeable of T Mobile's coverage area. I was told several times by the TMobile tech experts on the phone that there is a 5G coverage on my home address. And I verified that claim as well in the T Mobile's website when I enter my address on their coverage map. Jennifer, on the other hand, told me that there is no 5G service in the entire city of Martinez, by merely showing her personal phone as the basis. I don't think that would help T Mobile's sales at all. I'm not going back to this store if the manager herself is opposing the product she's supposed to sell. Not a good sign. read more

Daniel helped me out when I recently visited this location and he is honestly the perfect example of great customer service. I had a ton of questions and he made sure to answer all of them and continued to follow up w/ me even after I left. I've gone to other T-Mobile stores for help but I plan to switch over to this one because of how comfortable I felt and confident that they would 100% take care of me. Definitely recommend popping in here. And if there's a little bit of a wait, the music they have playing is A1 -- Heard songs I hadn't heard in forever. Lol. With all of that being said, visit this location and run next door to Kinder's and buy Daniel a sandwich! read more

Only T-Mobile in Martinez, armed with a knowledgeable staff! read more

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Thanks to Louis for making a fast and easy experience for myself and my kids to sign up for a family plan. He was knowledgeable, patient and helpful! He saved us money switching to a T-Mobile family plan from att. Parking is easy as it's in a large strip mall, also best time to go there late mornings or early afternoon to avoid crowds read more