Service is amazing! I live one mile from a big box hardware store- service there not great. But, I drive clear on the other side of town just to get the great service at this Ace. Staff is friendly and service is A+ read more

This hardware is probably the best one in the Bay Area. Every employee is very knowledgeable and super friendly have a great selection and construction stuff more than other places around and I love their friends, family nights and their fun events they do and you have to try their pies their the best!! read more

Love this store! Yes, it's a wee bit more than the Big Box stores, but the help, friendliness and a fairly good selection of hardware. If you use the perks they send in the mail, the value is fairly competitive... Plus, the little garden and trinkets section is very eclectic and fun and pretty nice selections of goodies! Overall a good value, because how can you put a price on helpfulness? read more

Nice experience today shopping for a coupe items. I was greeted as I entered. After a few steps an employee asked if he could help me find anything. They had what I came for and the young lady at check-out was pleasant and efficient. read more

Super service per usual! Helpful staff. Great value. Fast service. Will Definitely return. read more

Really kind & helpful staff! Miggy helped us search 2 chaise lounge chairs from the back storage & then load it into the car. Great customer service. Thanks! read more

I feel like great customer service is so rare these days that my jaw hit the floor when I received this 4 pack of meat church seasoning for free from Bill's Ace Hardware. I had ordered some meat church seasoning online and went to the store to pick it up. The seasoning they gave me was the wrong one so I asked one of the folks there for help. I didn't catch the man's name, but he was steadfast in his search for the correct seasoning. Pulling out a ladder to look in overflow bins. Pulling out all the seasoning on the shelves looking for it. Disappeared for a few minutes to search in some random storeroom. Couldn't find it! No big deal. The seasoning I got would suffice so I said "thanks for looking!" And went on my merry way. The next day this arrives at my front door. I'm assuming as an apology or a thanks for not throwing a fit, either way, I was shocked! What an incredible display of customer service. Thank you so much!! read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

Thank you to Monica for helping me solve my issue with my whiteboard after it had fallen off my wall multiple times from just double sided tape. She made this solution of using brackets herself and even demonstrated how to do it in the store. I'm not a handy man once so ever, but when I got home it was extremely easy to do. read more

Bill's Ace Hardware Concord - Special thanks to Monica for helping me figure out how to mount my large whiteboard. Her demonstration made this easy. - Hardware Stores Near Me - Concord, California

staff is super helpful and friendly! huge selection, always find what I need immediately. very reasonably priced and high quality materials.

The staff was incredibly helpful and kind. They cut my plexiglass and metal door frame perfectly and took the time to make sure everything was done right. They also have a really nice selection of hardware items as well as fun gifts and extras you do not always expect to find in a hardware store. Great service and a pleasant experience overall. I would rate it 11/10. read more

I've been in here a zillion times recently. Maybe not quite a zillion, but several for sure. I really love all the Ace stores. Even with different owners, they really have consistently some of the best customer service you will ever find. This store can get busy, like any popular business, but they handle long lines well and try to minimize wait time, even in the paint area, which is where I've found myself spending the most time recently. I'm painting the interior of a 36 foot toyhauler, and I decided to change colors halfway through my already tedious project. (Wtf is wrong with me? I don't know...) I'm also taking on two projects at my parent's home: staining a wood deck and treating an old fence with wood oil. A gigantic project I've realized, but the fence looks incredible so far. The help I've received at this store extends from explaining to me in-depth the options available for each project, to not laughing at my dumb questions, which there are many of. There's usually a greeter here when you arrive, and it's never hard to finish someone to point you in the right direction when you're looking for a particular item. I like feeling appreciated when I'm spending my money, and the sincerity of their staff, as well as the rewards you receive after shopping here, both accomplish that. read more

Bill's Ace Hardware Concord - Love the employees here . 'Happy to help' doesn't even begin to describe it! - Hardware Stores Near Me - Concord, California

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I always receive the best help and support from the staff.. They truly are the helpful friendly place.. Special shout out to one of my favorite employee's ...Rachel. read more

Always friendly service. Even if they don't have your specific part they'll help troubleshoot and as a last resort, provide several competitors that could be potential solutions. They're close by so always my first go to. read more

Just had two items and wanted to add a 26" bike inner tube. The inner tubes were LOCKED ($15 item). I walked up to the cashier at register #1 and ask to have a bike inner tube unlocked. She told me someone would meet me there. I waited 10 minutes and nobody came. While waiting I saw multiple people walk in and get assistance. My purchase was only $50, I'm sure they don't care about lost business BUT it will be a long time before I return to an ACE location ANYWHERE! They have turned into Home Depot, plenty of people working but nobody taking care of business! read more

I am embarrassed that I have never visited Bill's Ace Hardware before today (and I am a longtime resident of this area!). Every single person at Bill's was kind, friendly, and helpful. I was able to find the exact piece I needed in the lumber yard (thanks to Brad!), and the store has the BEST inventory of gifts and fun, seasonal items. Definitely stop by Bill's--it is amazing! read more

Had to pick up materials for an event tonight, received outstanding service from Penny and Mike who helped me expeditiously get what we needed, which is why this business has four and a half stars, which is why this business will beat larger competitors and others, because their competition can't do something like this, respectfully, around the holidays! read more

Sunny helped us with paint and was so knowledgeable and personable! He met OUR goals for the project and told us what options were without pressing us to consider a higher end product where it didn't make sense. Sales and customer service at its best! read more

Penistan of hardware stores , they always have so many items that I need in the love to have to my collection of things I love to buy. I really like the yeti cooler it is highly expensive though. I was able to buy a turkey fryer to get ready for Thanksgiving which was nice. I also like the device where you can custom edit your tumblers. Parking is great in the store is fairly clean and organized I would just recommend more workers in the aisles to be able to help you if you're needing assistance in finding certain items. The checkout line was not too long of a minute so that was nice. Overall had a nice visit at this location. read more

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I went to Bill's Ace Hardware today with a Ball Rod Assembly leaking problem. The gentleman who helped me went above and beyond to help me. He took the ball rod I brought with me and added a gasket and a new nut to prevent it from leaking. I really appreciated his help! Thank you! read more

Love this Ace! Store kept very nice with knowledgeable and helpful staff. Support small businesses!

Friendly service and employees that are helpful and knowledgeable. Easy parking Ten stars

I went in this morning to get some more paint after painting last night. I asked a worker where the spray paint was located since it was my first time at this location. She let me know the paint was in aisle 15 after giving me an odd look. When I make my way to aisle 15, I hear over the intercom someone requesting security for aisle 15. Mind you, I am the only customer in this aisle. Then another worker comes by and asks sternly if I "need something". Horrible experience and I have never been profiled in this way before. I'm not sure if it's because I'm a person of color or because I had paint all over, perhaps both. Still, this behavior is not okay and needs to be addressed. read more

Sean has incredible customer service ! I came in to get a photo frame engraved and he took his time with me. I appreciate his attention to detail as it was for Valentines day ! Thanks Sean read more

This review is for a employee named penny she was extremely helpful and kind customer service skills were through the roof

Had an experience with a young man named Zach in the lumber dept Thinking to myself it would take forever for me to get the answer I needed, I was amazed by this young man, Lighting speed with results and so polite‼ I don't think I've ever been that nice and polite in my entire life. What a valuable asset that stands before you in his department. Also I'd like to add, this young man is a new father, and as most of us know you don't get a lot of sleep with brand new child at home, Zach holds his high, and performs his duties remarkably. Thank you Zach‼ Happy Holidays, Thomas read more

This is the best home store around. Staff goes above and beyond and out of their way to assist!

I just can't say enough good things about this ace hardware. Came in quick to get water supply valve replacement for my toilet cause it keeps leaking and I wasn't sure which one I needed. Well Tom the ass. Manager came over to help and knew what type of piping I Probably had and he was right. Helped get the right valve and explained how it works. I know when I come to ace I can find experts or at least very knowledgeable workers here. It totally makes the slightly higher pricing of products sooo worth it! read more

Bill's Ace Hardware Concord - Toilet supply valve - Hardware Stores Near Me - Concord, California

Would give 0 stars if I could. Came here to get a spare car key made and they told me only a specific employee could do it and told me to come back on the weekdays. There's obviously a reason why I'm here on the weekend. Don't have signs that say you can make car keys when you can't! It wasn't even the electronic or fob part that I needed to be made. I literally just needed the actual key to open the door with and they still wouldn't do it. read more

I absolutely LOVE this place, mainly for their loose screws haha. I always find myself missing one or two in my Facebook marketplace finds, and they are always able to help me find a replacement. The staff are super friendly! read more

I came in last Sunday morning looking for 2 outdoor chairs to take to our Grandson's flag football game. I was a bit frantic as I had a short amount of time to get to the game but I had the pleasure of receiving help from KK. She went above and beyond normal customer service, she helped me get hand warmers, snacks, water and of course pie for later. Once I was done paying she even helped me take all the goodies to my car. Probably the best customer service I have had in a very long time. Thanks KK!! read more

Thank you to Matthew! Our puppy chewed through the cord to our electric heater and he was able to replace it on the spot in like 5 minutes! Great knowledge and attitude for all employees. Definitely my favorite Ace location! read more

Bill's Ace Hardware Concord - Happy employee with our dog and fixed power cord - Hardware Stores Near Me - Concord, California

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Staff is super friendly and always willing to help. We enjoy supporting this local business rather than going to Home Depot all the time. It's close by the house, plenty of parking, and have most of the items we need. read more

Heart selection. Friendly, knowledgeable staff. They had just what I needed for my projects.

Shout out to Yvonne, at Bill's Ace Hardware for stopping everything to assist me in selecting the best ponchos for my disabled clients! Outstanding customer service and couldn't be nicer! Bill's Ace Hardware is definitely the place to go for selection and 1:1 assistance! Really enjoyed looking through the Home and Gift section as well. Unique selection of items! Bought myself a gift. They have an engraver there as well where you can personalize gifts. I have gotten several gifts engraved, and family/friends loved it! Thanks again, Yvonne and all the wonderful staff at Bill's Ace Hardware! read more

Seriously, as good as it gets! You won't find any Egos here. Always friendly, helpful, knowledgeable and even if they don't have the product, will give you selfless info on where it could be acquired. I'm hopeless when it comes to finding things on shelves, so getting help for specific items saves me time and nerves. A big thank you and shout out to MARTA, who helped me today and came up with an ingenious way to get a Metal Sign attached! No wonder I keep going back year after year. read more

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Great hardware store...nice selection of functional items & nick-nack novelty items . Nice selection of outdoor furniture and good prices. But the 5 stars come from the service!!! Today a lady helped in the plumbing department. She was GREAT!!! Knowledgeable, helpful & timely...thank you for your assistance...it was greatly appreciated. Ace does a great job on hiring helpful people. Thank you, Sharine read more

Customer service! I was looking for a solution to a home project. Drilling a hole for my EV cord next to my garage. I needed a pipe and some fittings to make this project look finished. All of the employees at this Ace Hardware are friendly and helpful. When I walked in I was greeted and ask if I needed help finding something. She got me in going in the right direction. I looked for a bit and then J.T. asked if I needed help. I did. He really went above and beyond not just to help me find what I was looking for but to figure out how to complete my job. You don't get this kind of customer service at the giant box stores. I love shopping at this Ace Hardware. read more

Can't say enough good things about Bill's Ace Hardware. It is the best for almost anything you need. I've made multiple Ace runs in the same day to get a specific part or special nut/bolt. I love their bbq selection with all sorts of supplies - charcoal, propane, and wood pellets. They have a huge selection of rubs and sauces. I have purchased multiple Yeti products and I have used the custom engraving service. Bill offers a tremendous amount of coupons and discounts too. This is my #1 place for all sorts of hardware and home improvement supplies. Great prices and knowledgeable staff too. read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

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Staff was helpful and they had what I needed. Item I needed was in a locked aisle but they opened it immediately when I asked.

I stopped in yesterday and met the most wonderful lady! Terri went above and beyond to help me find what I was looking for. I felt like I was shopping with a friend. Thank you Terri and the lovely cashier who checked me out. This store definitely has Christmas cheer and I appreciate that so much this time of the year. Happy Holidays to a wonderful team. read more