Thank you to Monica for helping me solve my issue with my whiteboard after it had fallen off my wall multiple times from just double sided tape. She made this solution of using brackets herself and even demonstrated how to do it in the store. I'm not a handy man once so ever, but when I got home it was extremely easy to do. read more

Bill's Ace Hardware Concord - Special thanks to Monica for helping me figure out how to mount my large whiteboard. Her demonstration made this easy. - Hardware Stores Near Me - Concord, California

Just had two items and wanted to add a 26" bike inner tube. The inner tubes were LOCKED ($15 item). I walked up to the cashier at register #1 and ask to have a bike inner tube unlocked. She told me someone would meet me there. I waited 10 minutes and nobody came. While waiting I saw multiple people walk in and get assistance. My purchase was only $50, I'm sure they don't care about lost business BUT it will be a long time before I return to an ACE location ANYWHERE! They have turned into Home Depot, plenty of people working but nobody taking care of business! read more

I feel like great customer service is so rare these days that my jaw hit the floor when I received this 4 pack of meat church seasoning for free from Bill's Ace Hardware. I had ordered some meat church seasoning online and went to the store to pick it up. The seasoning they gave me was the wrong one so I asked one of the folks there for help. I didn't catch the man's name, but he was steadfast in his search for the correct seasoning. Pulling out a ladder to look in overflow bins. Pulling out all the seasoning on the shelves looking for it. Disappeared for a few minutes to search in some random storeroom. Couldn't find it! No big deal. The seasoning I got would suffice so I said "thanks for looking!" And went on my merry way. The next day this arrives at my front door. I'm assuming as an apology or a thanks for not throwing a fit, either way, I was shocked! What an incredible display of customer service. Thank you so much!! read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

The staff was incredibly helpful and kind. They cut my plexiglass and metal door frame perfectly and took the time to make sure everything was done right. They also have a really nice selection of hardware items as well as fun gifts and extras you do not always expect to find in a hardware store. Great service and a pleasant experience overall. I would rate it 11/10. read more

I've been in here a zillion times recently. Maybe not quite a zillion, but several for sure. I really love all the Ace stores. Even with different owners, they really have consistently some of the best customer service you will ever find. This store can get busy, like any popular business, but they handle long lines well and try to minimize wait time, even in the paint area, which is where I've found myself spending the most time recently. I'm painting the interior of a 36 foot toyhauler, and I decided to change colors halfway through my already tedious project. (Wtf is wrong with me? I don't know...) I'm also taking on two projects at my parent's home: staining a wood deck and treating an old fence with wood oil. A gigantic project I've realized, but the fence looks incredible so far. The help I've received at this store extends from explaining to me in-depth the options available for each project, to not laughing at my dumb questions, which there are many of. There's usually a greeter here when you arrive, and it's never hard to finish someone to point you in the right direction when you're looking for a particular item. I like feeling appreciated when I'm spending my money, and the sincerity of their staff, as well as the rewards you receive after shopping here, both accomplish that. read more

Bill's Ace Hardware Concord - Love the employees here . 'Happy to help' doesn't even begin to describe it! - Hardware Stores Near Me - Concord, California

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I always receive the best help and support from the staff.. They truly are the helpful friendly place.. Special shout out to one of my favorite employee's ...Rachel. read more

Always friendly service. Even if they don't have your specific part they'll help troubleshoot and as a last resort, provide several competitors that could be potential solutions. They're close by so always my first go to. read more

I am embarrassed that I have never visited Bill's Ace Hardware before today (and I am a longtime resident of this area!). Every single person at Bill's was kind, friendly, and helpful. I was able to find the exact piece I needed in the lumber yard (thanks to Brad!), and the store has the BEST inventory of gifts and fun, seasonal items. Definitely stop by Bill's--it is amazing! read more

Had to pick up materials for an event tonight, received outstanding service from Penny and Mike who helped me expeditiously get what we needed, which is why this business has four and a half stars, which is why this business will beat larger competitors and others, because their competition can't do something like this, respectfully, around the holidays! read more

I went to Bill's Ace Hardware today with a Ball Rod Assembly leaking problem. The gentleman who helped me went above and beyond to help me. He took the ball rod I brought with me and added a gasket and a new nut to prevent it from leaking. I really appreciated his help! Thank you! read more

Sunny helped us with paint and was so knowledgeable and personable! He met OUR goals for the project and told us what options were without pressing us to consider a higher end product where it didn't make sense. Sales and customer service at its best! read more

Penistan of hardware stores , they always have so many items that I need in the love to have to my collection of things I love to buy. I really like the yeti cooler it is highly expensive though. I was able to buy a turkey fryer to get ready for Thanksgiving which was nice. I also like the device where you can custom edit your tumblers. Parking is great in the store is fairly clean and organized I would just recommend more workers in the aisles to be able to help you if you're needing assistance in finding certain items. The checkout line was not too long of a minute so that was nice. Overall had a nice visit at this location. read more

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There are not enough to good words to say about this store. The service is amazing. The staff go out of their way to help and seem truly interested in each person. I am 71 and my husband has dementia. I needed an electric lawn mower, since my gas one was too difficult for me. I purchased an electric one here and they took great detail to show me how to use it. Plus the sales agent told me that if I could not get it out of my car at home he would come after hours and take it out for me. Another time I needed just some small items. That sales person took a huge amount of time to tell me exactly what I needed and why, directing me away from things that would not be right for my project. Still another time I was going to purchase an expensive item, but the sales person told me it would not be what I wanted. The result? I am a very loyal customer. They are honest, helpful and truly show respect and care for the customer. I am a full fan! read more

Love this Ace! Store kept very nice with knowledgeable and helpful staff. Support small businesses!

Friendly service and employees that are helpful and knowledgeable. Easy parking Ten stars

I went in this morning to get some more paint after painting last night. I asked a worker where the spray paint was located since it was my first time at this location. She let me know the paint was in aisle 15 after giving me an odd look. When I make my way to aisle 15, I hear over the intercom someone requesting security for aisle 15. Mind you, I am the only customer in this aisle. Then another worker comes by and asks sternly if I "need something". Horrible experience and I have never been profiled in this way before. I'm not sure if it's because I'm a person of color or because I had paint all over, perhaps both. Still, this behavior is not okay and needs to be addressed. read more

Sean has incredible customer service ! I came in to get a photo frame engraved and he took his time with me. I appreciate his attention to detail as it was for Valentines day ! Thanks Sean read more

This review is for a employee named penny she was extremely helpful and kind customer service skills were through the roof

Had an experience with a young man named Zach in the lumber dept Thinking to myself it would take forever for me to get the answer I needed, I was amazed by this young man, Lighting speed with results and so polite‼ I don't think I've ever been that nice and polite in my entire life. What a valuable asset that stands before you in his department. Also I'd like to add, this young man is a new father, and as most of us know you don't get a lot of sleep with brand new child at home, Zach holds his high, and performs his duties remarkably. Thank you Zach‼ Happy Holidays, Thomas read more

This is the best home store around. Staff goes above and beyond and out of their way to assist!

Would give 0 stars if I could. Came here to get a spare car key made and they told me only a specific employee could do it and told me to come back on the weekdays. There's obviously a reason why I'm here on the weekend. Don't have signs that say you can make car keys when you can't! It wasn't even the electronic or fob part that I needed to be made. I literally just needed the actual key to open the door with and they still wouldn't do it. read more

I came in last Sunday morning looking for 2 outdoor chairs to take to our Grandson's flag football game. I was a bit frantic as I had a short amount of time to get to the game but I had the pleasure of receiving help from KK. She went above and beyond normal customer service, she helped me get hand warmers, snacks, water and of course pie for later. Once I was done paying she even helped me take all the goodies to my car. Probably the best customer service I have had in a very long time. Thanks KK!! read more

Heart selection. Friendly, knowledgeable staff. They had just what I needed for my projects.

I just can't say enough good things about this ace hardware. Came in quick to get water supply valve replacement for my toilet cause it keeps leaking and I wasn't sure which one I needed. Well Tom the ass. Manager came over to help and knew what type of piping I Probably had and he was right. Helped get the right valve and explained how it works. I know when I come to ace I can find experts or at least very knowledgeable workers here. It totally makes the slightly higher pricing of products sooo worth it! read more

Bill's Ace Hardware Concord - Toilet supply valve - Hardware Stores Near Me - Concord, California

I absolutely LOVE this place, mainly for their loose screws haha. I always find myself missing one or two in my Facebook marketplace finds, and they are always able to help me find a replacement. The staff are super friendly! read more

Thank you to Matthew! Our puppy chewed through the cord to our electric heater and he was able to replace it on the spot in like 5 minutes! Great knowledge and attitude for all employees. Definitely my favorite Ace location! read more

Bill's Ace Hardware Concord - Happy employee with our dog and fixed power cord - Hardware Stores Near Me - Concord, California

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Staff is super friendly and always willing to help. We enjoy supporting this local business rather than going to Home Depot all the time. It's close by the house, plenty of parking, and have most of the items we need. read more

Staff was helpful and they had what I needed. Item I needed was in a locked aisle but they opened it immediately when I asked.

I went to Ace on Clayton Road to return some Christmas lights and use the credit to buy a few other things. The cashier who helped me with the return, Penny (?) was incredibly helpful. As I looked for other items for Christmas, KK, one of the managers, helped me find everything I needed and even helped me carry them out to my car. Shopping at this store is always a pleasure and a great experience. Some of the best staff ever. read more

Shout out to Yvonne, at Bill's Ace Hardware for stopping everything to assist me in selecting the best ponchos for my disabled clients! Outstanding customer service and couldn't be nicer! Bill's Ace Hardware is definitely the place to go for selection and 1:1 assistance! Really enjoyed looking through the Home and Gift section as well. Unique selection of items! Bought myself a gift. They have an engraver there as well where you can personalize gifts. I have gotten several gifts engraved, and family/friends loved it! Thanks again, Yvonne and all the wonderful staff at Bill's Ace Hardware! read more

Customer service! I was looking for a solution to a home project. Drilling a hole for my EV cord next to my garage. I needed a pipe and some fittings to make this project look finished. All of the employees at this Ace Hardware are friendly and helpful. When I walked in I was greeted and ask if I needed help finding something. She got me in going in the right direction. I looked for a bit and then J.T. asked if I needed help. I did. He really went above and beyond not just to help me find what I was looking for but to figure out how to complete my job. You don't get this kind of customer service at the giant box stores. I love shopping at this Ace Hardware. read more

I stopped in yesterday and met the most wonderful lady! Terri went above and beyond to help me find what I was looking for. I felt like I was shopping with a friend. Thank you Terri and the lovely cashier who checked me out. This store definitely has Christmas cheer and I appreciate that so much this time of the year. Happy Holidays to a wonderful team. read more

Seriously, as good as it gets! You won't find any Egos here. Always friendly, helpful, knowledgeable and even if they don't have the product, will give you selfless info on where it could be acquired. I'm hopeless when it comes to finding things on shelves, so getting help for specific items saves me time and nerves. A big thank you and shout out to MARTA, who helped me today and came up with an ingenious way to get a Metal Sign attached! No wonder I keep going back year after year. read more

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Great hardware store...nice selection of functional items & nick-nack novelty items . Nice selection of outdoor furniture and good prices. But the 5 stars come from the service!!! Today a lady helped in the plumbing department. She was GREAT!!! Knowledgeable, helpful & timely...thank you for your assistance...it was greatly appreciated. Ace does a great job on hiring helpful people. Thank you, Sharine read more

Wonderful service and experience with Bren in getting a new auto key fob. He offered options available for my situation, which was not done by other Ace locations where applicable. And certainly not by the dealerships. The job was completed in short order and Bren was able to solve a subsequent issue immediately. Kudos to a business and employees who exemplify the term service. read more

Can't say enough good things about Bill's Ace Hardware. It is the best for almost anything you need. I've made multiple Ace runs in the same day to get a specific part or special nut/bolt. I love their bbq selection with all sorts of supplies - charcoal, propane, and wood pellets. They have a huge selection of rubs and sauces. I have purchased multiple Yeti products and I have used the custom engraving service. Bill offers a tremendous amount of coupons and discounts too. This is my #1 place for all sorts of hardware and home improvement supplies. Great prices and knowledgeable staff too. read more

Bill's Ace Hardware Concord - Hardware Stores Near Me - Concord, California

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We came in on Memorial Day. I really like all the cute yard decorations. We came in for light bulbs. We also purchase bamboo poles to build an A frame to grow hops on. We asked the employee for his suggestion on the best way to secure the bamboo poles to secure the A frame.he said- I don't know, whatever you like... maybe just ask someone else. Thinking maybe due to the holiday, the seasoned employees were off. Everyone else we spoke to was friendly enough, just not very knowledgeable about projects. We will be back- this store is close to our house. Just thinking we will watch you-tube videos for advice next time. We are always getting coupons from them. Plenty of parking. Never long lines to checkout read more

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Email Exchange yesterday with Bill Wygal of Bill's Ace Hardware Hi Bill, I have two garden hoses that I bought at Ace Hardware Concord. They both leak at the connection. I used some waterproof tape but they are still leaking. My wife gets upset every time she uses them! Rod Thanks for reaching out those are an over-the-counter guarantee so there's no problem replacing the hoses. The brass fitting on the end of the garden hoses is probably bad. We can exchange those garden hoses for you. Bill Thanks for the prompt reply. Do I need to bring the hoses in? Rod Probably not, we just need to know the length of them. Which store are you going to go into so I can get the proper person to take care of you. Bill Clayton Rd. Store. Rod I will send your info to the Managers. Just need a picture and the length of hoses. We can exchange out the hoses for defective. The Vendor does not need them back .Those look like 25 foot hoses if you just want to go in and pick one out that similar they'll take care of you or two that are similar whatever you need. Bill I went to Ace today and am the proud owner of two new hoses! Thanks Bill and all the great people who work at Bill's Ace Hardware read more

Bast ACE hardware ever. Period. Clearly the owners and the employees take pride in this store. An unusually high variety of items and friendly service. read more

Some old guy who I assume is loss prevention thought I was going to steal something. I was just testing the nuts on my skateboard. Very unprofessional. Literally followed me to the front of the store when I returned something. I asked him if he needed something and then he started giving me attitude. I will be going to Home Depot instead. I mean it's not like this smaller business needs my money right? read more

Bill's Ace Hardware Concord - Returned some nuts. - Hardware Stores Near Me - Concord, California