I recently attempted to purchase a grill online for delivery, but the website kept glitching and…read morewould not allow me to complete the order. After several unsuccessful attempts, I decided to visit my local Ace Hardware store, which is conveniently close to my home. When I arrived, I explained the situation to the supervisor, Clyde. From that moment on, he went above and beyond to help. He first tried assisting me with placing the delivery order directly from my phone, but the system continued to have issues. Rather than giving up, he spent a considerable amount of time working through options with me and ultimately suggested that I place the order for pickup. He then personally assured me that he would make sure the grill was delivered. Since it was Thursday and I needed the grill by Saturday, I was hopeful but not entirely sure it would happen. To my surprise, I received a personal phone call from Clyde on Friday letting me know that his driver was on the way with my grill. This level of customer service is exceptional and not something you typically experience at a large box store. Clyde took complete ownership of the situation, followed through on his promise, and exceeded my expectations every step of the way. A huge thank you to Clyde for going above and beyond. Employees like him are what make Ace Hardware stand out. Outstanding service and a truly great customer experience. Thank you!

Love this store! Yes, it's a wee bit more than the Big Box stores, but the help, friendliness and a…read morefairly good selection of hardware. If you use the perks they send in the mail, the value is fairly competitive... Plus, the little garden and trinkets section is very eclectic and fun and pretty nice selections of goodies! Overall a good value, because how can you put a price on helpfulness?

Stopped by here to put up dirt and ended up being a plethora of flowers and cactus. They had a…read moreplethora of options and were ready to go home with me. No one asked me for help, but I didn't need any or want any. I wish the outside register was open because it was closer to my car, but oh well. Got to get some more steps in. Was pleasantly surprised at the electronic receipt that was emailed to me instantly because I signed up with their rewards program. I started planting a few things today and hope to finish the rest later this week. Yay!

I purchased an outdoor fountain on June 4, 2026. The employee in the garden department was very…read morehelpful during the purchase process; however, the experience quickly deteriorated once we reached the register. The checkout employees took an unusually long time to process our order and provided inaccurate information. We were told that the fountain would be delivered and assembled, and we specifically emphasized that we needed it as soon as possible because we had an event scheduled for Saturday. We were also told that someone would call us with a delivery date. By Sunday, we still had not heard anything, so I called to check on the status of the order. I was placed on hold and never transferred. When I called again on Monday, I was told that a forklift had broken down and deliveries could not be made. I also learned that the notes on my order incorrectly stated that I wanted the fountain delivered by Saturday, when in reality I had clearly explained that I needed it delivered before Saturday. From that point on, I had to follow up daily through Wednesday just to get updates on my delivery. When the fountain was finally dropped off, I discovered that it would not be assembled as originally promised. To make matters worse, despite the delay, the display fountain had not even been cleaned before delivery. I understand that it was the last one available, but I would have expected it to be cleaned and presented in acceptable condition. Instead, I paid full price for a fountain that looks like something purchased secondhand on Facebook Marketplace--and honestly, I've seen items there in much better condition. Overall, the lack of communication, inaccurate information, repeated follow-up required on my part, and poor condition of the product made this a very disappointing experience.

I've only been in Rockler a couple of times I don't really do any woodworking. But yesterday the…read moreblade broke on my Skil saw and I had no idea how to replace it. So I called ahead of time and spoke to Chris and asked him if he could help me put the new blade on and he said absolutely so I dropped it off yesterday and picked it up today and not only did he replace my blade he spent time explaining to me how to replace it the next time. No charge just a nice person helping me out. Chris if you're reading this thank you so much you deserve this review.

Well, it's been a while since I've been offended to such a degree I want to yelp about it…read more My brother and are working on a built in cabinet project. He's from SoCal and came up to help me. He recommended Rockler out here in Concord because it's close. I wanted to buy drawer slides and a jig for some adjustable shelves. The store had maybe 4 people in it. I had a question about some drawer slides. I asked a man walking by, he was carrying something, and I said, Are you busy? He said, What does it look like to you? I said, Yes? He said, Well, There's your answer, and walked away. Now this exchange was absolutely unkind. It wasn't angry, but it was not helpful, unkind, and disrespectful. I couldn't tell you what was wrong with these guys. But as a woman, I absolutely felt minimized and disrespected. My brother heard that and said, Let's go. I said, Yep. No need to spend my money here. I think another worker heard and he tried to come over and see if he could help. But, it only takes one. I don't care how many items they have, or selection of woodworking goods, no business or person should be disrespectful to a customer for asking if they're busy. I can't know what was behind his response, but standing there as a woman among older white men, I couldn't help wondering whether that played a part. Whatever the reason, I found the way he spoke to me deeply offensive. Found excellent customer service and exactly what I needed at Golden State Lumber nearby.

I always like going to this Ace Hardware in Waknut Creek…read more They are always well stocked with product and are very helpful in finding what you want to buy. Very friendly and a easy hardware store to navigate than the big stores like Home Depot and Lowe's.

It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.

I walked into Ace because I needed my rolling cart fixed. I walked in and was helped by Sonia! I…read moreshowed her pictures of my rolling cart which I left in my car and she told me to bring it in. Once I brought it to her, she looked at it and said it only needed cotter pins. She brought out a couple and fastened both detached wheels back on the cart quite fast. Sonia was immensely helpful and super friendly! I was nervous that my cart would not have been able to be fixed and that I had to buy a new one, but I was truly impressed that Sonia fixed it within 5 minutes! Thanks so much Sonia, you made my day!

I love their key copy services. They're quick and efficient and the keys work on the first try. You…read moredon't even have to take them off your keychain for them to be able to copy them! They are have keychain charms and labels for less than a dollar to go with your new set of key copies. AND I found a plant I have been on the hunt for almost two years! The toothache plant. I was so ecstatic to see them for sale here. This place is also convenient because it has other tools and niche items you may need, even if you were searching for a gift last minute haha.

Excellent local hardware store with good prices, selection and excellent customer service. I'm so…read morehappy ACE is back! And they have delicious frozen fruit pies in their freezer case from a local pie maker in Ripon...ACE is the place to go for home improvement supplies.

I came to this store last night at 2 minutes before closing time (8 pm) and Ron was locking up. He…read moreasked if I know exactly what I needed and I showed him the screw from my tail light and he was very kind enough to help me out. He walked to the back and patiently looked through to what came close to mine. He knew which ones to get prior to reaching the drawers. I ran to the front and got rung up. Best .39 cents plus tax I've spent. I didn't realize this store closes at 8 pm. I appreciate his kindness and willingness to help me despite closing time. The crew together with Ron all stayed a few minutes behind for me (well past closing time) and I really appreciated that as I'm sure they all just wanted to get out of there and go home. I really needed that too, my tail light was loose and I had just seen it was missing not too long before I drove over to Ace Hardware. Thank you so much Ron for helping me out.

NENA, MY HERO!! Nena from customer service is the MVP at this location…read more I've been dealing with the most frustrating situation with an online appliance delivery/return. She worked with me in the store for almost an HOUR to get it handled and made sure I got every single cent back. I literally hugged her at the end because I was so grateful. GIVE THIS WOMAN A RAISE!!

I had a very disappointing experience at Home Depot. I waited for over an hour trying to get…read moreassistance and asked for help twice, but no one came. On my third attempt, I saw three employees standing together talking. I walked over and quietly stood nearby, waiting for them to finish their conversation rather than interrupting. When one employee finally acknowledged me, instead of greeting me or asking, "How can I help you?" she said, "What do you want?" in an annoyed tone, as if my presence had interrupted their conversation. It came across as rude and unprofessional. After that, I waited another 15-20 minutes before making a fourth attempt to get help. I was told, "If you can't find it, we probably don't have it." No one offered to check the inventory, look up the item, or help me locate it. After spending well over an hour trying to get assistance, I left feeling ignored and frustrated. This was some of the worst customer service I've experienced. I expect much better from Home Depot.

lately I am coming daily to the store because Iam building a fence and I see employees really…read morehelpful, professional, patient and kind and just to name few that i see their name on the name tag are Matt was big help to me on Saturday and cutting my lumber to measurements and Jesus offered to help me load in my truck and cashier was Mariella asked me about my Lowe's reward card with kindness. The rest of the week I was helped by Brian a lot he is an amazing employee (A+) that help a senior citizen that barely walk. I also want to thank Deysi and Joel that make feel welcome and both helped with my lumber. I went with my wife to Home Depot just to compare and be fair, I left without buying anything because of the employees didn't acknowledge or anticipate a customer needs. I have been coming to Lowe's for more than 25 years and spent ten of thousands of dollars from product to service and never been disappointed. Than you Lowe's for choosing great employees

Disappointing service for delivery and installation. They delivered but failed to install it due to…read morea part missing. But according to Lowes customer service their truck has parts for installations. I had to reschedule for install and they never came. We ended up installing ourselves. Awful! Also their sales is misleading. Dryer thats on sale for 479 became 700 for the extra parts fees added. Not a sale at all. I dont think ill buy from them or any service again. I bought 2 appliances and both times we're disappointing.