We needed an oil space heater and Google let us know they were in stock here, so we headed over. We'd visited Home Depot immediately before and the difference in experience was shocking. We walked in, the help desk was right by the door, I asked where the item was, they told us, we walked over and picked one up. We used self checkout and it took less then three minutes total to pick up our item and leave. The store felt clean, smelled nice, and the service was helpful and kind. All in all, I absolutely recommend this location of Lowe's, especially over the nearby Home Depot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Concord, California

See all

terrible service from hourly to manager up the chain. Manager Tashika will do nothing to help but she will lie to you and provide you inaccurate information 4 days an large delivery was dropped after texting their text program, no, for deliver in that day read more

I had a very disappointing experience with Lowe's door installation service. The caulking was done poorly and looks extremely unprofessional. During the installation, they nailed into the new door frame and left visible nail holes. When I asked about patching and painting those areas, they refused. The overall workmanship was far below what I expected, and the job was not completed to a finished standard. I now have to hire another professional to correct and repair the issues caused during installation. I would strongly recommend using a company that specializes specifically in door installations rather than going through Lowe's. Unfortunately, this experience was frustrating and costly. read more

See all

Great store when you don't need any help. Curbside is a joke - it took 30 minutes to get my order and that was after I sent inside to ask twice. Sales / install is amazingly disappointing. The salesman, Raffie, is a true salesman in that he doesn't tell you all the details, makes promises that don't come true, and drops communication with you once the bill is paid. The 800 numbers are infamous for poor connectivity and long waits- confirmed by Raffie himself! We got a patio door installed and it looks unfinished. There's scratches and caulking patches. Really disappointing. read more

See all

Absolutely the worst delivery service and department of all time. Purchased a patio set, took 5 weeks to get a delivery date. Waited all day for the scheduled delivery and never showed up, not even a call. App said it was on its way each time. Well this happened for a total of 3 times and each time a new excuse and NO delivery. Guess they don't follow up and obviously don't care. Delivery manager should be replaced. This is absolutely the honest truth. We told them to keep the patio set and I filed a cooperate complaint. Buy from Others like Home Depot or ACE Hardware. Never going back. read more

On May 11, 2026 I went to this store to purchase a countertop microwave oven and an older sales clerk named James who was manning the appliances section of this store processed my transaction. I chose the microwave that I wanted to buy and pointed out to him which box to load into my cart. The box happened to be behind another box on the floor and he was upset that he had to bend over to pull it out. I was willing to pull out the box myself to help him out but he signaled me to step back. He picked up the box and slammed it into my cart and gave me a bad look. I got startled because I didn't expect that kind of terrible rudeness because I was very polite to him. I still kept my cool, finished the transaction and left the store. I'm writing this review to call the attention of the management to give this guy a refresher on the job training on how to be respectful, respectful and accommodating to customers because this behavior is not acceptable and I can't let this pass. I'm just hoping that the microwave oven wasn't damaged by his action. Reference sales# S2604JM3 2055994. Trans# 389308087 05-11-26 read more

We got our bathroom redone, had to choose a pebble floor for the shower area so helpful, gathered a few options, at home the hubs and i decided on final color/ size, able to get refunded the ones we didn't use, and bought the remainder of what we needed. laid out all the ones we wanted, and exchanged the pebbles that didn't match. so thankful for easy process! read more

Lowe's Home Improvement - pebble design for shower/bath - Hardware Stores Near Me - Concord, California

DO NOT GET YOUR CABINETS HERE! I am 1.5 years still without a completed kitchen & their arbitration agreement is a scam. -July 2024 ordered cabinets with Sue for a small kitchen and no change in footprint. -once cabinets were in, I saw the numerous 3" no use space gaps. I lost at minimum 15" of cabinet space in my already small kitchen. -air insert ventilation, I now know, they are a standard size. Sue ordered too small of a cabinet for above my stove. -wrong pullout ordered & in lieu of doing what is right by ordering the proper one, they decided to change the inside and it does not pull out properly. Been waiting for reorder since October 2024. -Sue ordered too small of sink basin-this was corrected quickly. -Cabinets do not sit right. -their contractor, Ariana, is awful. Does bare minimum and puts things in correctly up in lieu of telling me, the wrong pieces have been received. Very lazy is Frank from Ariana. -Frank broke my water line from my refrigerator and they had me pay $500 for a plumber. they only have reimbursed me half since Oct 2024. -Sue's manager nor anyone from management team ever called or came over to look at the disaster despite endless emails and talking their installation person endlessly on a recorded line. read more

See all

Review for online order and pickup. I placed an online order for pickup and since I was going to be in the area, I selected this locations. I got an email that my order was ready for pickup and was there two days later. This store is located in the industrial area of Concord off Highway 4. After you enter the store, the order pickup is on the right. The worker scanned the bar code on my order pickup email and retrieved my order. She verified my ID and I was out the door. It was relatively easy process in the ordering and pickup of the order. read more

See all

Months later and still no new parts. No one returns calls and if you wanna wait on hold forever and get no resolution this is the place not to got for sure !!! I will NEVER use the for anything ever again !!!! read more

See all

Customer for about 10 years and I'm surprised by the negative reviews. Great selection, good customer service when I've needed help or returns. Never one hassle. Parking lot feels a little sketchy at night so consider that in timing your visit. read more

Josh in Flooring was phenomenal! He went above and beyond to help my mother and me with my purchases, especially the heavy Kobalt garage cabinet. He was compassionate about the fact that I was recovering from a recent surgery and was kind enough to wheel it out and load it into my truck. By far, he was the most attentive associate we encountered over the past 3 visits (once on 10/17, twice on 10/19). I'm very impressed with his work ethic and attention to customer service. Well done! read more

I ordered new doors for my kitchen cabinets. Not only did it take 3 months to show up, when they did, they were the wrong size. Now I'm looking for a lawyer to help right this terrible wrong read more

Shout out to Justin, MVP right here. He was working on his tasks for the night and I interrupted him asking questions on stock availability and helping me check out and schedule a pick up for the following day. Took up his time but he was super cool about it. Great customer service prioritizing the customer and answering all questions. Thanks man! Hope management sees this. read more

Lowe's Home Improvement - Hardware Stores Near Me - Concord, California

I happened to go to the Return station in this Lowe's, the manager named April seemed unfriendly,'she looks mad, I asked her questions and their return policy on products. I don't feel like going to her again. I have a customer of Lowe's, have a business card with them and been a good customer and being treated this way is uncalled for. read more

I have orders online twice from Lowe's and twice they have failed to deliver. They simply don't show up. I am NEVER buying from them again. They should be renamed Slow's. They suck! I would give them zero stars if I could. read more

Me and my fiancé went to Lowe's in Concord to pick out three new Pella windows for our new house we purchased they told us the price would be $3100 for the windows but first they had to have somebody come out measure and give us a price for install to make the warranty work Raffi came out told me it's a piece of cake job mind you I had already taken all the siding off my house all they had to do was unscrew It. He told me it would take about 4 to 6 hours plus permit tell me why the hell it's $5900 Lowe's do better. read more

I have to say something. This morning I was there , I went to the bathrooms and one of the toilets was packed with seat coves ; one of the staff members was there I notified the issue and he didn't care , no even a good attitude that he will call somebody to fix the issue; I know as a General contractor if somebody flush it the drain will clogged. And I saw this Afro American staff member was working this morning in the painting department. I think this is a management, sometimes I get there very early to get what I need and there you go a "STAFF MEETING" , they looks like they are just hanging around, eating and fooling around each other and no one to see around the store to help. I hope in the next fooling around meeting this issue is mentioned, when a customer say something at least listen and say "Thank you for your observation a let us know" and DO SOMETHING but this guy attitude was like I don't care they don't pay me enough for this. "MANAGEMENT PEOPLE." I have see many times bathroom out of order because no body cares. So disappointed. And something else when you are walking in the hallways/aisles nobody greetings no even say "hello , can I help you with something ". That always bothers me because they are there to serve/helps customers:( Maybe a customer service seminar will be helpful. read more

It's take Lowes three YEARS to complete my kitchen. They never reimbursed me for cabinets that they ordered in error, or for work that I paid for that was not done. I had to hire my own contractors to correct numerous and costly errors (completely blocking an air vent, installing a cabinet edge over the electric socket and not making an access for the stove hood vent plus lots more). I'm having to spend thousands on a lawyer. Beware! read more

Lowe's Home Improvement - My living room looked like this for over 8 months because Lowes can't get their act together. - Hardware Stores Near Me - Concord, California

The woman employee cut expensive blinds 1/2 inch short which completely messed up my windows. We went over measurements at least 10 times and I gave her a paper to look at and she still made a mistake. read more

Never, ever again. We ordered a stacked washer-dryer to replace the old one. They were EXACTLY the same measurements. Lowe's strapping, young delivery men said they couldn't get the old one out of its closet or put the new one in. They said we had to demolish the closet first. And they left. So, my husband (75 years old) and I (70 years old), dragged it out ourselves. Funny how we oldsters could do it when the youngsters couldn't. We also scheduled someone to measure our apartment for interior and exterior doors and closet doors. After changing our schedules, and one day before the date, we get a text saying they don't service Rossmoor, our senior community. Well, the washer/dryer still standing in my living room says they do. Finally, I waited 30 minutes at the paint counter to match some chips, but the worker who eventually showed up said he couldn't do it, and that I had to find the closest matches from the wall of samples. So, I took my chips to Ace Hardware, who mixed my paints in a jiffy. I don't get it. I was about to order thousands of dollars' worth of blinds, windows, sinks, and etc. but these unprofessional people don't seem to want to sell their goods at any price. read more

They were helpful when it came to finding some interior doors for my home. I had a few questions on getting them installed, and they were helpful in that sense as well. Pricing was reasonable, not too expensive. Selection was good. Happy with the experience and will come back. read more

Lowe's concord is very bad with customer service. They don't return call, the hang up a call, they charging you extra fee, stocking fee without decline, knowing the policy read more

DO NOT USE FOR CONTRACTOR/TIME-SENSITIVE DELIVERIES - 1 Star We placed two orders on 11/21/24 for construction supplies. Both were complete failures that cost us thousands in contractor delays. Order 1 from San Bruno (12/1 delivery): Never arrived. No notification. After hours on hold, learned they never picked the order. Rescheduled for 12/3 AFTER contractors arrived, costing us $$$ in idle labor. Delayed again, we cancelled and went to Home Depot. Manager Mark never returned our call. Order 2 from Concord (12/4 delivery): Called 4 times on 12/3 (30min+ waits) to confirm it was ready - told "call back" every time. Not staged until 9PM. Despite confirmed 11AM-3PM window, delivery truck skipped us and "went home" at 9PM. Lost another day of contractor work. Went to Golden State Lumber. 10+ hours wasted on hold. Staff passed responsibility instead of solving problems. Two failed deliveries in one week. If you have contractors waiting or deadlines, go to Home Depot or a local lumber yard. Lowe's cannot be trusted for reliable delivery. read more

I am told by Lowes contact service provider that there is a leak under my Lowes purchased and installed dishwasher where the water hose connects in. The service people do not do any plumbing. Lowes 5 year extended warranty people say that they don't cover the Lowes hose or installation an that I need to arrange for my own plumber at my cost. They may cover 1/2 the price of the hose after the fact. Big deal! I apparently will be out hundreds for a plumber to replace their part which is less than 2 years old. read more

Lowe's Home Improvement - Hardware Stores Near Me - Concord, California

Lowe's is easily one of the best hardware stores out there. This store is clean, staff is helpful (when you can track an employee down - this is not that big of an issue though as staff is generally friendly and willing to help) and they have most of our needs. Great spot overall! read more

The worst customer service ever. I bought a new whirlpool fridge online from Lowes, it doesn't seal so nothing stay cold. When I called customer service they transferred me to 3 different people and still no help. I called again and they told me I was out of the Lowes warranty of 90 days. It's been 30 days. They now want to transfer me to the manufacturer. You pay for a new fridge and they give you one that doesn't work as designed and want you to deal with a repair instead of giving you what you paid for. This company is terrible, go to Home Depot and save yourself the trouble. read more

I requested for Lowe's to give me estimate on my windows and the Lowe's employee never got back to us claiming he was too busy! Awful service! You lost thousands of dollars in business. I will go to a co, that will respond promptly and have great customer service ! read more

Rose working the front cash register was a delight. I was fighting w/ the stupid self-checkout and she came over and assisted. Such a kind lady. She's a rockstar. Too bad they got rid of all of their cashiers. Lowe's, bring back cashiers please. I don't get a discount for ringing up & bagging my own items. For this reason, I'm sticking w/ Ace in Alamo where they have cashiers. read more

Lowes has a price match policy so I took them up on it using the Lowes reward credit card, but when I looked at the receipt, I didn't get the rewards. I asked why not and was told that it doesn't apply to any other discount and that THEY HAD DONE ME A FAVOR!? Really? I thought the price match was to keep business from going to other big box store. I went there for the rewards. BUYER BEWARE! read more

I went in to buy a dryer,they wouldn't let me pay cash they wanted me to apply for a Lowe's card.my dryer was supposed to be delivered the next day I even payed for the old one to be taken from my home.that was on the 18th it's now the 24th and I still haven't got my dryer delivered.this place does bad business and they false advertise there products. read more

Lowes sent Premier out to my house to finish my kitchen that was started years ago but delayed because of incompetence. They actually showed up as scheduled this time, but did not have the right color product and were missing products. The result is consistent. More delays, more headaches, more hassle. This, all with CORPORATE Lowes "customer service" involvement, AND a lawyer. read more

See all

DO NOT ORDER DELIVERED PRODUCTS FROM LOWES Took delivery of a refrigerator ordered from lowes on 6/3/24. Lowes contracts delivery to a company called Maersk, who subcontracts the actual delivery to a local hauler called Wryght transportation. The delivery driver Keenan Wright and his associate damaged my hardwood floors on delivery and left before we noticed the damage. I called Lowes, who opened a claim with Maersk, who passed the case to Wryght. After providing documentation of the damage, Wryght offered to repair the floors. Because of the nature of the floor (original Oak floor) I declined and insisted that a professional do the repair. I obtained 2 estimates and submitted them to Maersk & Wryght in amounts between $5-7 thousand dollars. At this point they opened a claim with Progressive insurance, who denied the claim based on the delivery person stating they did not damage the floor. At this point I have no other recourse except to open a claim on my homeowners insurance and get a possible increase to my policy. read more

Lowe's Home Improvement - Hardware Stores Near Me - Concord, California

See all

I'm in the parking lot of Lowe's Concord on Arnold Industrial Way. I am so grateful to the Front End Manager, Jamie. I am grateful for his kindness and understanding. Lowe's is now my store because of him. In gratitude MG. read more

Today was the 2nd time I had tried to place an order for delivery from THIS store and they cancelled the entire order as "out of stock". Their website CLEARLY shows they have MANY in stock... last time I went to the store and pulled the item from the shelf where they had several. This is a continued problem from THIS specific store. read more

See all

We bought a kitchen sink and paid for installation. We were told the installation would happen within a week at most, but probably within 48 hours. We got a call from the installer saying he'd be out on Sunday, exactly one week from the day we bought the sink, to measure the sink (don't know why he would need to do that, since we had already done the measuring and bought the appropriate sink). He didn't show on Sunday. We called him and he said he was only going to call to make an appointment for the following Wednesday or Thursday--going on two weeks after we bought the sink. And this isn't for installation--just some kind of measuring, even though we measured the area and bought a sink that will fit. At this point, we're going to call an independent plumber to see if we can get someone out to install the sink. I'm sure we'll have trouble getting the money back that we paid for installation, since this is obviously not a reputable company. In short: DO NOT BUY INSTALLATION OF ANYTHING FROM THIS STORE!! read more

I purchased an Amana washing machine 14 months ago and paid for extended warranty. The main controller gave up and repair people said it's not covered by extended warranty because they found mouse droppings behind machine. Can not recommend Amana or any Lowe's appliances read more

These cats were not very helpful when I asked them for it. In fact, they ran away when I approached them and then glared at me. So rude! To be fair I gave them one extra star for being fluffy. read more

Lowe's Home Improvement - This Lowes also carries cats. - Hardware Stores Near Me - Concord, California

Saturday morning at lowes. Busy of course with only ONE CASHIER. And that register is closed until a manager shows up. Been 15 minutes so far. Self check out huge line. Only 2 machines working per usual. I'm stunned this place stays in business read more

As someone who has been a long time, Home Depot customer, I am starting to go to Lowe's more and more. The reason is, I find the customer service at Lowe's to be really great just today. I went to buy a DeWalt sander and there's seem to be priced higher than the one that I found on Amazon. The sales representative - I think his name was Elijah - then informed me that actually they were two different models, but they were still so kind to partially match the price on Amazon! Gestures like this go a long way. Excellent customer service right there thank you very much. read more