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    Lowe's Home Improvement

    2.2 (550 reviews)
    Open • 6:00 am - 10:00 pm
    Updated 1 month ago

    Lowe's Home Improvement Photos

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    Reviews With Photos

    Meg T.

    We needed an oil space heater and Google let us know they were in stock here, so we headed over. We'd visited Home Depot immediately before and the difference in experience was shocking. We walked in, the help desk was right by the door, I asked where the item was, they told us, we walked over and picked one up. We used self checkout and it took less then three minutes total to pick up our item and leave. The store felt clean, smelled nice, and the service was helpful and kind. All in all, I absolutely recommend this location of Lowe's, especially over the nearby Home Depot.

    Unfinished patio door
    Aliyah H.

    Great store when you don't need any help. Curbside is a joke - it took 30 minutes to get my order and that was after I sent inside to ask twice. Sales / install is amazingly disappointing. The salesman, Raffie, is a true salesman in that he doesn't tell you all the details, makes promises that don't come true, and drops communication with you once the bill is paid. The 800 numbers are infamous for poor connectivity and long waits- confirmed by Raffie himself! We got a patio door installed and it looks unfinished. There's scratches and caulking patches. Really disappointing.

    Nail holes they refuse to patch and paint.
    Monte S.

    I had a very disappointing experience with Lowe's door installation service. The caulking was done poorly and looks extremely unprofessional. During the installation, they nailed into the new door frame and left visible nail holes. When I asked about patching and painting those areas, they refused. The overall workmanship was far below what I expected, and the job was not completed to a finished standard. I now have to hire another professional to correct and repair the issues caused during installation. I would strongly recommend using a company that specializes specifically in door installations rather than going through Lowe's. Unfortunately, this experience was frustrating and costly.

    Al L.

    Review for online order and pickup. I placed an online order for pickup and since I was going to be in the area, I selected this locations. I got an email that my order was ready for pickup and was there two days later. This store is located in the industrial area of Concord off Highway 4. After you enter the store, the order pickup is on the right. The worker scanned the bar code on my order pickup email and retrieved my order. She verified my ID and I was out the door. It was relatively easy process in the ordering and pickup of the order.

    pebble design for shower/bath

    We got our bathroom redone, had to choose a pebble floor for the shower area so helpful, gathered a few options, at home the hubs and i decided on final color/ size, able to get refunded the ones we didn't use, and bought the remainder of what we needed. laid out all the ones we wanted, and exchanged the pebbles that didn't match. so thankful for easy process!

    the space between the drawers is not even & it should be.  something is wrong.
    Sonya G.

    DO NOT GET YOUR CABINETS HERE! I am 1.5 years still without a completed kitchen & their arbitration agreement is a scam. -July 2024 ordered cabinets with Sue for a small kitchen and no change in footprint. -once cabinets were in, I saw the numerous 3" no use space gaps. I lost at minimum 15" of cabinet space in my already small kitchen. -air insert ventilation, I now know, they are a standard size. Sue ordered too small of a cabinet for above my stove. -wrong pullout ordered & in lieu of doing what is right by ordering the proper one, they decided to change the inside and it does not pull out properly. Been waiting for reorder since October 2024. -Sue ordered too small of sink basin-this was corrected quickly. -Cabinets do not sit right. -their contractor, Ariana, is awful. Does bare minimum and puts things in correctly up in lieu of telling me, the wrong pieces have been received. Very lazy is Frank from Ariana. -Frank broke my water line from my refrigerator and they had me pay $500 for a plumber. they only have reimbursed me half since Oct 2024. -Sue's manager nor anyone from management team ever called or came over to look at the disaster despite endless emails and talking their installation person endlessly on a recorded line.

    Crappy quality control and bs about sending me a better post
    Keith T.

    Months later and still no new parts. No one returns calls and if you wanna wait on hold forever and get no resolution this is the place not to got for sure !!! I will NEVER use the for anything ever again !!!!

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    4 months ago

    Wahir helped me with figuring out measurements etc. for a new dishwasher. Very professional and helpful. In and out quickly!

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    Page 1 of 14

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    “Rave for Cynthia at Concord Lowe's hardware On March 1, 2023 Updating my wife's office closet and needed to buy a ClosetMaid organizer.”

    Mentioned in 7 reviews

    Read more highlights

    Outdoor Supply Hardware

    Outdoor Supply Hardware

    3.4(31 reviews)
    6.1 mi

    Stopped by here to put up dirt and ended up being a plethora of flowers and cactus. They had a…read moreplethora of options and were ready to go home with me. No one asked me for help, but I didn't need any or want any. I wish the outside register was open because it was closer to my car, but oh well. Got to get some more steps in. Was pleasantly surprised at the electronic receipt that was emailed to me instantly because I signed up with their rewards program. I started planting a few things today and hope to finish the rest later this week. Yay!

    I purchased an outdoor fountain on June 4, 2026. The employee in the garden department was very…read morehelpful during the purchase process; however, the experience quickly deteriorated once we reached the register. The checkout employees took an unusually long time to process our order and provided inaccurate information. We were told that the fountain would be delivered and assembled, and we specifically emphasized that we needed it as soon as possible because we had an event scheduled for Saturday. We were also told that someone would call us with a delivery date. By Sunday, we still had not heard anything, so I called to check on the status of the order. I was placed on hold and never transferred. When I called again on Monday, I was told that a forklift had broken down and deliveries could not be made. I also learned that the notes on my order incorrectly stated that I wanted the fountain delivered by Saturday, when in reality I had clearly explained that I needed it delivered before Saturday. From that point on, I had to follow up daily through Wednesday just to get updates on my delivery. When the fountain was finally dropped off, I discovered that it would not be assembled as originally promised. To make matters worse, despite the delay, the display fountain had not even been cleaned before delivery. I understand that it was the last one available, but I would have expected it to be cleaned and presented in acceptable condition. Instead, I paid full price for a fountain that looks like something purchased secondhand on Facebook Marketplace--and honestly, I've seen items there in much better condition. Overall, the lack of communication, inaccurate information, repeated follow-up required on my part, and poor condition of the product made this a very disappointing experience.

    Photos
    Outdoor Supply Hardware - Fall plants

    Fall plants

    Outdoor Supply Hardware
    Outdoor Supply Hardware

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    Rockler Woodworking and Hardware

    Rockler Woodworking and Hardware

    4.3(56 reviews)
    4.1 mi
    •$$

    I've only been in Rockler a couple of times I don't really do any woodworking. But yesterday the…read moreblade broke on my Skil saw and I had no idea how to replace it. So I called ahead of time and spoke to Chris and asked him if he could help me put the new blade on and he said absolutely so I dropped it off yesterday and picked it up today and not only did he replace my blade he spent time explaining to me how to replace it the next time. No charge just a nice person helping me out. Chris if you're reading this thank you so much you deserve this review.

    Well, it's been a while since I've been offended to such a degree I want to yelp about it…read more My brother and are working on a built in cabinet project. He's from SoCal and came up to help me. He recommended Rockler out here in Concord because it's close. I wanted to buy drawer slides and a jig for some adjustable shelves. The store had maybe 4 people in it. I had a question about some drawer slides. I asked a man walking by, he was carrying something, and I said, Are you busy? He said, What does it look like to you? I said, Yes? He said, Well, There's your answer, and walked away. Now this exchange was absolutely unkind. It wasn't angry, but it was not helpful, unkind, and disrespectful. I couldn't tell you what was wrong with these guys. But as a woman, I absolutely felt minimized and disrespected. My brother heard that and said, Let's go. I said, Yep. No need to spend my money here. I think another worker heard and he tried to come over and see if he could help. But, it only takes one. I don't care how many items they have, or selection of woodworking goods, no business or person should be disrespectful to a customer for asking if they're busy. I can't know what was behind his response, but standing there as a woman among older white men, I couldn't help wondering whether that played a part. Whatever the reason, I found the way he spoke to me deeply offensive. Found excellent customer service and exactly what I needed at Golden State Lumber nearby.

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    Rockler Woodworking and Hardware
    Rockler Woodworking and Hardware
    Rockler Woodworking and Hardware

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    Lowe's Home Improvement - hardware - Updated September 2026

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